Re: UX catch up
said by GlobalMind:No kidding, I've been using my iPad with the Xfinity app to browse the channel listings and On Demand content.
Just about anything trumps the guide on the current models. Talk about aged technology. The new revision HD STBs they have now are small, attractive machines, but damn that UI is just bad.
| |GlobalMindDomino Dude, POWER Systems GuyPremium
Re: UX catch up
said by turnerbrewer:Well sure, any new thing is bound to. The point of course is that they're at least trying to make some progress in that area (like I guess they tried to do with the Tivo thing), but have thus far been extremely slow to do so.
The X1 is still loaded with bugs. The Comcast forum is full of unhapppy users that would rather go back to the older boxes and ditch the X1.
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Re: UX catch up
said by openbox9:Not to worry, I will. My older Comcast boxes work fine, the newer ones always need to do an update, reboot without giving you a choice when to schedule the awesome useless updates and take FOREVER to become operational after a power loss. I have now UPS' on both of them to prevent this "customer enhancing experience".
Don't accept it. Stick with the old tech if you're so inclined.
45 minutes is an average between a power loss and being able to watch TV on these wonders of technology. Why should one be able to watch TV on a channel that you already know rather than the box needing to update the stupid guide for the prayer channel, 20 shoplifting channels, 100 Chinese ones and so on.
Re: UX catch up
said by jmn1207:No, that's not the "efficiency" that I was talking about. Efficiency is having maximum participation in making products the best they can be, as quickly as they can be. New technology has many beneficial applications, but if consumers demand rock solid products that never need to be patched/updated, the products will never get out of the lab before they're old tech.
Yes, more "efficient" in that customer satisfaction is being pushed to the limits in the pursuit of additional profits
Re: UX catch up I don't care about any apps, but I'm coming from FiOS with a 3rd-party Moxi HD DVR unit and the latest FiOS Motorola 7232-P2 DVR with the HD guide.
Stepping back to Comcast's offerings has been a huge disappointment. Any update would be welcomed.
said by MovieLover76:This is exactly how I use the Xfinity iPad app. Faster response, I can filter the searches more intuitively, and it allows me to see more details with regards to program information. The iPad as a remote is wonderful.
I use the FiOS app on my iPad to schedule recording and sometimes even as a remote, when I'm not sure what I want to watch, because the boxes can be laggy and buggy.
Re: UX catch up I also switched to comcast yesterday from fios. In my case, It was due to the 'bait' of a discounted new contract. The X1 is clunky -I've needed to re-'pair' the remote to the tv and box already, and it's my second day with the thing. The on-demand feature didn't work until today, but the phone helpline patched the DVRs remotely ; they made plug into the wall outlet instead of my surge protector to make that happen.
I did not have the promised internet bandwidth, so the online chat buddy patched the modem remotely. They stole a lot of my time.
Others comment about being unwitting beta testers is correct - we are. I did my job and told them they needed a button to 'jump to current' when using DVR . (like managing your own instant replay , then jumping past the commercials during a game. )
The remote control buttons do not light up, and the guide opens a dark image on the screen. If the room was already darkened, you can't see the remote buttons at all. To make it worse is takes multiple button clicks to navigate the menus. Several more clicks than the fios remote controller
Fios tuner buffers and remote functions are years ahead of this 'new' offering from comcast.
If I'm able to determine that the vampire load is greater with the Comcast X1 than with my Fios DVR then it might not be worth the switch.
the X1 tuner will not pair to your receiver/amp, only to the TV. - so amateurish. At least it made me aware that the DVR stays fully on at all times because the receiver went right on providing the sound after I turned the TV off.
Who would pay them $10 a month for skype just to have a pip ? not me.
Initial price was good - 50Mbps download speed, pretty much all stations with hbo-max-showtime and of course telephone, for under 130 per month.
only one HD channel each for hbo-max-showtime on comcast, compared to around 10 HD channels for each on fios. oh well
While I wrote this note, my own wireless router ( plugged into the comcast modem) repeatedly told me that the internet connection was lost. what's that about?
Catch up Comcast!