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New Comcast 'X1' Set Top Heads to Philly
As Well as Central New Jersey and Northern Delaware Valley
by Karl Bode 08:40AM Tuesday Jan 15 2013
Comcast's new "X1" set top box is now available to customers in Philadelphia, central New Jersey and the Northern Delaware Valley. Comcast has already launched the redesigned platform in Atlanta and Augusta, Georgia, Boston, and Chattanooga, Tennessee. The new widget and app-heavy platform is essentially Comcast playing catch up with a number of interactive advancements we've seen satellite and phone companies doing for the last several years. In addition to apps from Pandora and Facebook, the X1 allows users to add Skype services for an additional $10 a month. Comcast insists the DVR, which is being aimed primarily at triple play customers, has been "very well received" in initial launch markets.

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tpkatl

join:2009-11-16
Dacula, GA

A word about X1 in Atlanta

While it is true that X1 is available in the Atlanta market, to get it, you are *required* to have the triple play package (including phone).

They aren't even making it available to cable/internet (only) customers, which have to represent the lions share of customers down here.

So it's a bit of an overstatement to say that X1 is being "well received", because a lot of us who want it can't get it.
cybercrime

join:2011-11-23
Honey Brook, PA

Re: A word about X1 in Atlanta

here we go again with a company being greedy why only the triple play customers trying to pull more cash from customers

IowaCowboy
Want to go back to Iowa
Premium
join:2010-10-16
Springfield, MA
Reviews:
·Verizon Broadban..
·Comcast
I have the triple play but it is not available in this area yet. I just had the AnyRoom DVR installed a few weeks ago. I have the Triple Play premier.

I like having a home phone as I have an alarm system and I can call 911 without having to give dispatchers my location or having the call answered by the state police and having to get transferred to local dispatch. I also like not having calls drop after waiting an hour on hold to talk to an agent.
BosstonesOwn

join:2002-12-15
Wakefield, MA
I want to know if its triple play only why charge for skype ? $10 a month is crazy for a free service.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"
kmand

join:2002-05-06
Decatur, GA
It's worse than that. I'm in Atlanta and have Triple Play. But that's not enough. I have the "poor mans" $160 Preferrred HD XF Triple Play. You have to have the $210 Premier HD XF Triple Play to be eligible.

Not only that but as of a month ago, you also had to be a new customer to be eligible. Not sure if that is still required.

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL

UX catch up

Just about anything trumps the guide on the current models. Talk about aged technology. The new revision HD STBs they have now are small, attractive machines, but damn that UI is just bad.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: UX catch up

said by GlobalMind:

Just about anything trumps the guide on the current models. Talk about aged technology. The new revision HD STBs they have now are small, attractive machines, but damn that UI is just bad.

No kidding, I've been using my iPad with the Xfinity app to browse the channel listings and On Demand content.
turnerbrewer

join:2011-11-22

Re: UX catch up

The X1 is still loaded with bugs. The Comcast forum is full of unhapppy users that would rather go back to the older boxes and ditch the X1.

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL

Re: UX catch up

said by turnerbrewer:

The X1 is still loaded with bugs. The Comcast forum is full of unhapppy users that would rather go back to the older boxes and ditch the X1.

Well sure, any new thing is bound to. The point of course is that they're at least trying to make some progress in that area (like I guess they tried to do with the Tivo thing), but have thus far been extremely slow to do so.
--
TheGlobalMind.com / Speed costs money. How fast do you want to go? / Trust the instinct to the end, though you can render no reason. - Ralph Waldo Emerson / Free market capitalism is the best path to prosperity.
WernerSchutz

join:2009-08-04
Sugar Land, TX

Re: UX catch up

"Well sure, any new thing is bound to"

Why ? Why are we supposed to accept bad as normal something that is not developed properly, tested and then released to market ?
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: UX catch up

Don't accept it. Stick with the old tech if you're so inclined.
WernerSchutz

join:2009-08-04
Sugar Land, TX

Re: UX catch up

said by openbox9:

Don't accept it. Stick with the old tech if you're so inclined.

Not to worry, I will. My older Comcast boxes work fine, the newer ones always need to do an update, reboot without giving you a choice when to schedule the awesome useless updates and take FOREVER to become operational after a power loss. I have now UPS' on both of them to prevent this "customer enhancing experience".

45 minutes is an average between a power loss and being able to watch TV on these wonders of technology. Why should one be able to watch TV on a channel that you already know rather than the box needing to update the stupid guide for the prayer channel, 20 shoplifting channels, 100 Chinese ones and so on.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: UX catch up

I don't know anything about Comcast's STBs. Rather my point was if you don't want to access new technology, regardless what it is, because of potential bugs, then you have a choice. Suggesting that others shouldn't be willing to take on new tech is shortsighted and purely a personal preference. Some people want and like new features and are willing to deal with the challenges that go with them, others are not.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: UX catch up

I think the industry landscape has devolved to the point where cost cutting has significantly impacted quality control. It seems that more often consumers have become beta testers and new products are being released with the expectation that a firmware revision or software patch will be required to achieve basic functionality.

I guess I am becoming one of those old men that yell at kids to get off their damn lawn.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: UX catch up

I think the industry is waking up to the realization that beta testing products on a broad scale is more efficient than testing to death in a lab. I'll give Google credit for being honest and slapping a beta tag on more of its products.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: UX catch up

Yes, more "efficient" in that customer satisfaction is being pushed to the limits in the pursuit of additional profits that typically only get distributed to the top tier C-level executives.

Great, so 5 people in a company of 10,000 can split an additional 30 million by cannibalizing their customer support department and pressuring a skeleton crew to release unfinished products where the kinks will get hashed-out based on public reaction.

This is not innovation. It's simply rampant greed.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: UX catch up

said by jmn1207:

Yes, more "efficient" in that customer satisfaction is being pushed to the limits in the pursuit of additional profits

No, that's not the "efficiency" that I was talking about. Efficiency is having maximum participation in making products the best they can be, as quickly as they can be. New technology has many beneficial applications, but if consumers demand rock solid products that never need to be patched/updated, the products will never get out of the lab before they're old tech.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: UX catch up

Agreed, but I believe there should be a little more emphasis on quality. I suppose that I shouldn't expect too much. Even our news is ripe with inaccuracies as they rush to get a story out to the public before any facts are checked.

Welcome to now.

Thanks, you always provide great information.

Very best!

MovieLover76

join:2009-09-11
kudos:1
All service provider dvrs suck, and from what I've seen on my FiOS boxes, the app stuff just makes them more buggy. Don't get your hopes up that a new revision will be any better.

I use the FiOS app on my iPad to schedule recording and sometimes even as a remote, when I'm not sure what I want to watch, because the boxes can be laggy and buggy.o

I think they'd be better off if they stuck to core dvr functionality
TV listings, DVR recording, Whole Home Dvr. and maybe a good suggestion system.

The apps never get used, and most of the time when my box starts to lag, it's because some app banner is trying to load, or I hit the app button by mistake. They try to do too much on these boxes without even asking if anyone wants or would use the functionality.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

1 edit

Re: UX catch up

I don't care about any apps, but I'm coming from FiOS with a 3rd-party Moxi HD DVR unit and the latest FiOS Motorola 7232-P2 DVR with the HD guide.

Stepping back to Comcast's offerings has been a huge disappointment. Any update would be welcomed.

Edit:

said by MovieLover76:

I use the FiOS app on my iPad to schedule recording and sometimes even as a remote, when I'm not sure what I want to watch, because the boxes can be laggy and buggy.

This is exactly how I use the Xfinity iPad app. Faster response, I can filter the searches more intuitively, and it allows me to see more details with regards to program information. The iPad as a remote is wonderful.

newcustomer

@comcast.net

Re: UX catch up

I also switched to comcast yesterday from fios. In my case, It was due to the 'bait' of a discounted new contract. The X1 is clunky -I've needed to re-'pair' the remote to the tv and box already, and it's my second day with the thing. The on-demand feature didn't work until today, but the phone helpline patched the DVRs remotely ; they made plug into the wall outlet instead of my surge protector to make that happen.
I did not have the promised internet bandwidth, so the online chat buddy patched the modem remotely. They stole a lot of my time.

Others comment about being unwitting beta testers is correct - we are. I did my job and told them they needed a button to 'jump to current' when using DVR . (like managing your own instant replay , then jumping past the commercials during a game. )

The remote control buttons do not light up, and the guide opens a dark image on the screen. If the room was already darkened, you can't see the remote buttons at all. To make it worse is takes multiple button clicks to navigate the menus. Several more clicks than the fios remote controller

Fios tuner buffers and remote functions are years ahead of this 'new' offering from comcast.

If I'm able to determine that the vampire load is greater with the Comcast X1 than with my Fios DVR then it might not be worth the switch.

the X1 tuner will not pair to your receiver/amp, only to the TV. - so amateurish. At least it made me aware that the DVR stays fully on at all times because the receiver went right on providing the sound after I turned the TV off.

Who would pay them $10 a month for skype just to have a pip ? not me.
Initial price was good - 50Mbps download speed, pretty much all stations with hbo-max-showtime and of course telephone, for under 130 per month.
only one HD channel each for hbo-max-showtime on comcast, compared to around 10 HD channels for each on fios. oh well

While I wrote this note, my own wireless router ( plugged into the comcast modem) repeatedly told me that the internet connection was lost. what's that about?

Catch up Comcast!
osravens

join:2011-01-26
Cumberland, MD

Comcrap

It's ridiculous that they're forcing a completely irrelevant product like phone service to have this pathetic set-top box.

Also, isn't it interesting what a little competition can do? I'm sure Chattanooga isn't on this list without EPB.

Comcast should try and actually add some HD channels, and better yet, stop deleting them.
KevTech
Premium
join:2002-08-22
Seattle, WA

piece of garbage

"well received" is far fetched.

Most do not like this dvr as it seems Comcast focused more on the guide/software than the basic dvr features.

Should have at least made sure x1 had all the basic functions the current models have before focusing on "new features".

No tuner swap so you can not switch back and forth when watching sports or something is just one issue.

»forums.comcast.com/t5/XfinityTV-···1#M54467

axiomatic

join:2006-08-23
Tomball, TX

good grief

So that means I wont be getting an X1 as I pay even more for business class internet and phone at my house and can't get the TV part of business class triple play as I don't live in a commercial building.

Adding qualifying rules to these devices is silly.

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1

how much you wanna bet

it don't do netflix
Skippy25

join:2000-09-13
Hazelwood, MO

My only question is....

What is the Skype up charge for?

I guess I dont understand the reasoning behind enabling an application and charging $120 a year for it.

Ebolla

join:2005-09-28
Dracut, MA

Re: My only question is....

the charge is for leasing the HD camera and equipment to allow it to use HDMI connection, it will overlay with the guide and you can have the tv running while using skype on same screen. Skype is as you stated free, but the charge isnt for skype it is for equipment to intergrate with the box/services.

NewLife
Just Keep Swimming, Just Keep Swimming

join:2001-07-31
Calhoun, GA
Its the same reason that they offer home phone service but then charge money for the device that is needed for the phone service. MONEY, MONEY and MO' MONEY.
--
LinkedIn: »www.linkedin.com/in/leebaldwin30701
My Blog: »www.onmysoapboxblog.com
BiggA

join:2005-11-23
EARTH

Who cares

Cable STBs are irrelevant at this point. Anyone who knows what they are doing is running TiVo or MCE setups anyways. I'm building my MCE machine soon. I've had the Comcast DVR for like a month now, and man, is this thing killing me.

DATT

@comcast.net

I love this box

Hang on chicken little, the sky is not falling...
After years of dealing with buggy boxes...my longest lasting 16 month old box was trashed by the recent onscreen graphics "upgrade".

Living in the shadow of the Comcast tower (OK, not really, I live in the burbs but can see the tower from a hill) and calling what I call the special line, I got the X1. I am not new (had cable since '82) and do not have the triple play. There are exceptions and I am happy I found the right person to approve mine.

While the "all off" button on the remote will not turn off the box and while I cannot find anywhere to do a timed recording and while the remote and navigation will take some getting used to...
This box is vastly improved and I would rather have this boxes bugs ANY DAY over the old boxes.

This is a geeks dream box...and they will have to pry it from my cold dead fingers before I will give it up over a couple bugs and missteps...

PS Installation was free from my angel at Comcast and after replacing a defective old splitter I had, and reprogramming, because my movie channels were missing, it took about an hour.

After reading all the whining on these boards...thank goodness the folks at Comcast are doing a slow roll out for the slow folks...enough with the whining people. This box is light years ahead of the old ones and it is worth going through the upgrade pains with em.