 
jarnail24
@comcast.net | Double Sided I wish I had fios in my area. This is great for Verizon on there home service side since there prices for wireless is basically rape.  | |
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n2jtx
join:2001-01-13
Glen Head, NY
 ·Optimum Online
| Re: Double Sided said by jarnail24 :
I wish I had fios in my area.
I have it on the pole outside my home but I am still with Cablevision (OOL and Broadcast Basic). There is no price advantage with FiOS, though it does keep Cablevision honest when it comes to Internet pricing  Also, Cablevision provides free access to OptimumWifi for all OOL customers. They are installing WiFi nodes everywhere and just installed several this week near here at our public beach. You can now sit on the beach with your netbook and surf the Internet instead of the water.
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I support the right to keep and arm bears. | |
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FastiBook
join:2003-01-08
Newtown, PA | Re: Double Sided Do you have copper phone service, or coax phone through CV? The cable co's phone service doesn't come with battery back up as far as i know, fios does. Handy in a blackout. *shrug*
- A
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LETS GO METS! | |
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google2
join:2004-02-04
South Beloit, IL
clubs: | Giving Customers More Than They Expect It's nice to see at least one company delivering better than expected service. The cynic in me says the speeds won't last for long. | |
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Logan 5
Some people go WAY over the top
Premium,MVM
join:2001-05-25
The WasteLAN
 ·Pacific Bell - SBC
| Re: Giving Customers More Than They Expect said by google2  : The cynic in me says the speeds won't last for long. Well, the cynic in ME says you can amend this to say "The cynic in me says the speeds won't last for long as the longer it's discussed where Verizon can see it the more likely it will be for them to correct whatever caused the free speed bump in the first place".
Hardly beneficial to it's longevity to have the fact that Verizon is in this situation splashed all over the BBR front page today now isn't it....?
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jmn1207
Premium
join:2000-07-19
Reston, VA
 ·Verizon FIOS
| Re: Giving Customers More Than They Expect It was Verizon employees that were the first to tell everyone to look for actual provisioned speeds well above that of the advertised speeds.
We have affectionately called this overhead, "fluff". I am fairly certain that the speeds are provisioned for symmetrical 25/25 and 35/35 speeds, and any variations being seen is most like due to send window size variations or the Flash test being used. Most of the sustained tests using actual files suggest 25/25 and 35/35 speeds.
Interestingly enough, not everyone is seeing these increased speeds, but a majority of the FiOS regions do appear to have these "faster than advertised" speeds.
The problem, as I see it, is that customers paying for the 15/5 tier are also seeing speeds at 25/25.
Supposedly another round of upgrades will be happening in August, which will hopefully set everything straight. I'm holding on to my 50/20 tier until there is more solid evidence that the extra speed will stay. | |
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| | | VerizonCynic
join:2006-10-25
Lakewood, CA
·Verizon FIOS
| Re: Giving Customers More Than They Expect I got fios phone and internet 10/2 in Nov 2008. I heard about the 15/5 increase on BBR. Looked for it on line in my acct mgt center. Said it was 2.00 mo. more. Ok cool. Chatted on line with the vz cust service rep in god knows where...saved all this order documentation and chat session for "proof" later. Guess what 2 days later Im getting 25/25 speeds. Checked numerous speed tests. Now how much do you want to bet I am going to net nailed on fees on this. I tell my self over and over. Leave your vz stuff alone... dont touch it. Nope. I have order something from verizon and sure as hell the order will be screwed up and Ill end up paying thru the nose.. screw ups is what unions do best. So speed is nice but likely short lived once I see how 2.00 mo increase is really 25.00 | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN | Who cares. You are paying for the slower speeds. Enjoy it while you can for as long as you can. You are out nothing if they ever do lower the speeds to what they are actually advertised as. | |
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jmn1207
Premium
join:2000-07-19
Reston, VA
·Verizon FIOS
| Re: Giving Customers More Than They Expect said by cdru :Who cares. You are paying for the slower speeds. Enjoy it while you can for as long as you can. You are out nothing if they ever do lower the speeds to what they are actually advertised as. The problem is the people paying more money for the 20/20 plan that they might be contracted under. Should they switch to the cheaper 25/15 tier for increased performance of 25/25 or just stay where they are and hope that these "fluffed" speeds finally come back down to the advertised rates?
It would be nice if Verizon could let people know for sure what speeds they should actually be seeing. Just make the provisioned rates known is all I'm asking. I'd much rather have 25/25 than 50/20, as the upload is the kink in my armor, and what keeps me waiting around on Friday afternoons just wishing I could crack open a beer and log off my VPN. A 25% increase in upload may not seem like that much of an improvement, but to see faster speeds at a much lower cost would be significant, if only I could be certain that it would be sustainable and not drop down to 15Mbps in a month or two. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| Re: Giving Customers More Than They Expect said by jmn1207 :The problem is the people paying more money for the 20/20 plan that they might be contracted under. Should they switch to the cheaper 25/15 tier for increased performance of 25/25 or just stay where they are and hope that these "fluffed" speeds finally come back down to the advertised rates? It's not a problem. It's a unadvertised benifit that is not guaranteed and may disappear at any time. You pay your money and take your chances on what perks you might get. People can pay for 20/20 service and know that they will get 20/20 service (yes, i know that no speeds are not guaranteed...but just presume that they are for the sake of arguing). They don't have to worry if they can get 20/20 speeds today, but tomorrow they may lose 1/4 of their current speeds.
It would be nice if Verizon could let people know for sure what speeds they should actually be seeing. Just make the provisioned rates known is all I'm asking. If you subscribe to 20/20, you're provisioned as far as you know at 20/20. If you subscribe at 25/15, you're provisioned at 25/15. If you are at 50/20, well, you get the idea. If you get more then that, congratulations. If you get get just what was advertised, bummer...you don't get the extra fluff, only what you pay for. If you get less, then their is room to gripe.
I'd much rather have 25/25 than 50/20, as the upload is the kink in my armor, and what keeps me waiting around on Friday afternoons just wishing I could crack open a beer and log off my VPN. A 25% increase in upload may not seem like that much of an improvement, but to see faster speeds at a much lower cost would be significant, if only I could be certain that it would be sustainable and not drop down to 15Mbps in a month or two. I understand your delema. But you can't be certain. If you could it would be advertised (and billed) as such. | |
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| | | ashworth
join:2001-10-06
Pittsburgh, PA
1 edit | The upload speeds are the bonus here (symmetrical speeds). Bravo to someone who knows what they're doing within the network or maybe just a software snafu ???
This upgrade I believe is for new customers coming onto the network. | |
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| | | | vz cool tech
join:2009-04-03
Dallas, TX
| Re: Giving Customers More Than They Expect It's not actually a 'snafu'... before the price bump they put out a company-wide communique that people paying for 25/15 would be 'provisioned' for 25/25, with similar bumps across all speed tiers. This was planned; why it was planned, I'm not exactly sure, but as a VZ employee I'm of course hoping that it was an attempt at giving customers better than they expect, which I roundly applaud. | |
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| pnolte
join:1999-10-21
Chino, CA
·Verizon FIOS
| my 20/5 line has been 20/20 for over a year now. In running the bw tests here I usually get 19 down and 17 up on my wireless computer. On the wired side I just beat 20/20. If they drop me to 20/5 oh well.. it will take a few minutes longer to post photos on flickr. | |
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GeekGirl1
The Medium IS the Message
Premium
join:2007-01-28
Morrisville, PA | Says who? From my 20/5 service:
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Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ | Re: Says who? Hi,
You have a problem. Try a server closer to you or speakeasy NY.
Lee | |
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RARPSL
join:1999-12-08
Suffern, NY
| said by GeekGirl1 :From my 20/5 service: Try using the Java Test not the Flash one. Flash under-reports the speeds. | |
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Logan 5
Some people go WAY over the top
Premium,MVM
join:2001-05-25
The WasteLAN
·Pacific Bell - SBC
| Just to be clear: I'm not a FIOS user, but I've been in these forums long enough to see that Verizon's right hand doesn't always know what it's left hand is doing..
I was merely stating that if indeed Verizon wasn't already aware of this "fluff" then it's longevity would be questionable given the amount of noise being generated about it not only on this site but others as well.
If however "It was Verizon employees that were the first to tell everyone to look for actual provisioned speeds well above that of the advertised speeds" then all bets are off and all I can say is enjoy it while you can as long as some Verizon VP doesn't decide it affects their bottom line and decides to end the "fluff"...
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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| Re: Giving Customers More Than They Expect said by Mike :..or someone made a provisioning template mistake and no one noticed yet. A mistake almost system-wide, two weeks and nobody noticed? I don't think so.
The overprovisioned speeds appear to be exclusively those who upgraded to the new tiers introduced 6/22. Rumors of an August Surprise may turn out to be additional improvements.
I think VZ is stress-testing the system with over-provisioned almost symmetrical service prior to making an announcement that they're here to stay. | |
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Logan 5
Some people go WAY over the top
Premium,MVM
join:2001-05-25
The WasteLAN
·Pacific Bell - SBC
| ok, let me ask an open question or 2 to anyone that works for Verizon:
Will the "provisioning" being mentioned be a permanent thing for those lucky enough to get it? Many people are concerned b/c they think that with Verizon's past billing issues/snafu's that they are going to eventually be charged for the difference in Tiers once VZ catches 'their mistake'.....
If it is to be a permanent thing, what happens to all those who have paid for "X" speeds now that others can pay for a lesser tier and get the next higher speed for free b/c of the "provisioning"? I'd hate to be on the short end of that, I'd be pissed if I found that out and want an immediate re-rate to what they are paying so why should I have to pay more?
Seems like VZ needs to be careful here that they don't send the wrong Public Relations message with this.. | |
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benc
Premium
join:2007-06-17
Glen Carbon, IL
·Charter Pipeline
 ·Future Nine Corpor..
·Callcentric
·AT&T Midwest
| This Just Ticks Me Off... Well, I'm happy for anyone who can get that service, so don't get me wrong.
It's just that well...I live in AT&T land, so FIOS will never come here, and I don't see any form of FTTH coming here. The closest thing to that which is available here is a fractional OC-3 (at least 51Mbps symmetrical) but the cost is sky high.
And I know that most people are in the same boat as I am, because they live in AT&T land, Embarq territory, or a CenturyTel/Windstream/some smaller company area.
I'm also going to guess that with FIOS, if you want static IP and the ability to run servers, and can afford about $125/mo. that you can get a very fast speed. Much faster than what I have, anyway. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| Re: This Just Ticks Me Off... said by benc :I'm also going to guess that with FIOS, if you want static IP and the ability to run servers, and can afford about $125/mo. that you can get a very fast speed. Much faster than what I have, anyway. Static IPs will run you $40 extra. However, you can take your chances with a dynamic address that doesn't change often along with a dynamic DNS service and get nearly the same thing...plus port 80 is now open. The only server that isn't currently useful is SMTP as port 25 been blacklisted so you must relay through a smart host. Servers are technically against the TOS, but I've never seen a report of a site being shut down because of the TOS.
Does that tick you off anymore. | |
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benc
Premium
join:2007-06-17
Glen Carbon, IL
·Charter Pipeline
·Future Nine Corpor..
·Callcentric
·AT&T Midwest
| Re: This Just Ticks Me Off... said by cdru :Static IPs will run you $40 extra. However, you can take your chances with a dynamic address that doesn't change often along with a dynamic DNS service and get nearly the same thing...plus port 80 is now open. The only server that isn't currently useful is SMTP as port 25 been blacklisted so you must relay through a smart host. Servers are technically against the TOS, but I've never seen a report of a site being shut down because of the TOS. I guess I'm a bit reluctant to go against the T.O.S. since at my place I basically have only one choice (no DSL, just cable), and I'd rather not get disconnected. Go back to dial-up? Never.
Although, you are technically correct about what you said about port forwarding and dynamic DNS, both things that I've toyed with in the past.
said by cdru :Does that tick you off anymore. Yes. With Charter (pretty much the only real choice for regular folks), the options are $60 for 10/1 Residential, and $120 for 10/1 Business (I have the Business).
With Residential, it includes a dynamic IP, no servers allowed with the TOS, and a 100GB cap (which they aren't really enforcing right now, but probably will later). And from reports I've heard, the CSRs leave something to be desired. Also, if the NebuAd thing went through, only Residential customers would have been affected. Fortunately, NebuAd went away.
With Business, it includes a static IP, servers allowed (so there's only so much you can do with 1Mbps, but you can), and best of all, no cap. Plus Business customers would have been exempt from NebuAd. And the CSRs seemed helpful and friendly enough, though then again, I never bother them with novice questions, complaining only when I'm sure the problem is at their end. Also no ports are blocked, unlike Residential.
The difference in cost is $60/mo., though for that difference you also have no cap. Then again, there shouldn't be a cap anyway. Caps don't solve the congestion problems that some ISPs love to complain about. | |
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| | | sonicmerlin
join:2009-05-24
Cleveland, OH
1 edit | Re: This Just Ticks Me Off... Very true. You'd be shocked at how little a network costs an ISP to manage. | |
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Hpower
Roflmao
join:2000-06-08
Glendale, CA
·Charter Pipeline
| Nice Damn that is nice. Sooooo wish I had 35/35 speeds. MMmmm such nice speeds. Damn fiber come to Glendale already
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The Internet is about to go down....it is actually. | |
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mod_wastrel
join:2008-03-28
·magicjack.com
| Sounds familiar I got 45 to 50 mbps download on my 30/5 when I first got it a couple years ago (but the upload always hovered around 5); it would even peak at twice that (though briefly). That lasted between 6 months and a year, but then it settled down to around 30. Paying for 30/5 and getting 30/5 is fine by me. | |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| Re: Sounds familiar said by mod_wastrel :Paying for 30/5 and getting 30/5 is fine by me. How true! I can't wait for the crybabies to surface when this is corrected though. | |
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NateCohen
join:2005-10-10
Schenectady, NY
1 edit | I love Fios I got Fios installed yesterday and I asked the tech "I got the 25/15 package right?" and he replied* "I thought it was 25/25. He then did a speed test and it was 25/25".
So Verizon MUST know they are giving the higher speeds.
I'm loving the new speeds compared to the speeds I got with Road Runner. | |
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| gigante
join:2000-06-30
Spring, TX | Re: I love Fios "and he applied"? Hole-lee Mackaral! | |
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dougis
join:2000-05-02
Everett, WA | then why doesn't my 20/20 give me 20 up? Must be nice, I am still on the 20/20 tier and can't EVER get 20 up. | |
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| VZFiOSYo
join:2007-02-24
Lakewood, CA | Re: then why doesn't my 20/20 give me 20 up? Circuits are being provisioned as 25/25 symmetrical yes, but upload speeds vary. | |
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See 6 replies to this post |
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andyross
join:2003-05-04
Schaumburg, IL | Powerboost Maybe Verizon is implementing some form of PowerBoost? | |
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TechWhiz
join:2004-10-30
Phoenix, AZ
| AZ FiOS? I'm happy with my with my 20M/4M connection with Cox. Qwest can't compete with that (pricewise, that is). I could only imagine if Verizon really does bring FiOS to Arizona what kind of speeds Cox/Qwest would be forced to offer.
»www.fiberexperts.com/arizona-fios.html | |
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darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
·Verizon FIOS
·Comcast
| Re: AZ FiOS? said by TechWhiz :I'm happy with my with my 20M/4M connection with Cox. Qwest can't compete with that (pricewise, that is). I could only imagine if Verizon really does bring FiOS to Arizona what kind of speeds Cox/Qwest would be forced to offer. » www.fiberexperts.com/arizona-fios.html Won't ever happen now. Whatever land/wire lines Vz has in AZ are in the process of being sold to Frontier. And I'll be very surprised if Frontier ever manages to expand much beyond whatever fiber deployments exist when they take over ('cause it ain't cheap to do). | |
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LJGoose
join:2008-08-31
Middle Island, NY
·Optimum Online
| Great News Great News. As a cablevision customer I am glad to see this. Maybe this will light an even more aggressive fire under Cablevision's butt. Right now I have the 30/5 tier with them but end up getting around 35/5. The problem is I want more! Cablevision has a 100/15 tier but it requires a $300 deposit and is $99 a month. While it is still cheaper than anything Verizon has to offer I cant afford the initial charge with CV right now. | |
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munson15
join:2008-02-19
Brooklyn, NY
·Verizon FIOS
| That's a broken promise I can live with I'm another 35/20 customer who is getting closer to 35/35. If this is some sort of covert campaign that Verizon is conducting to boost customer satisfaction in the NYC area, in my case they've succeeded.
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axiomatic
join:2006-08-23
Tomball, TX
| Dear Verizon, Dear Verizon,
I already have a dress, a corsage, and a dance planned out for when you finally unseat Comcrap from my area. I imagine that you would be able to keep my love and my money for a very long time if you were to just deploy FIOS in the Houston, TX area. | |
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CO_Chris
Premium
join:2001-08-28
Broomfield, CO
·Comcast
·Earthlink Cable Mo..
·Comcast Digital Vo..
| Re: Dear Verizon, said by axiomatic :Dear Verizon, I already have a dress, a corsage, and a dance planned out for when you finally unseat Comcrap from my area. I imagine that you would be able to keep my love and my money for a very long time if you were to just deploy FIOS in the Houston, TX area. This will never happen,This part of the state is Owned by ATT. If you want FIOS you will have to move south to clear lake or TX city where VZ has lines. I was thinking of moving back and looked in to this all ready but the weather here has been so nice. | |
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d0ofy
join:2000-04-29
Bayside, NY | no fluff for me I just upgraded from 20/20 to 35/20 and I'm getting just that. No extra for me.
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BLUNTED 1
join:2003-11-13
Floral Park, NY | Re: no fluff for me maybe you need to tweak it a little | |
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| | THoff
join:2004-01-15
Santa Monica, CA
| Re: no fluff for me Or try another server. The one closest to me (Los Angeles) consistently gives me the slowest uploads.
And don't forget that with all the FiOS users hammering Speedtest.net and other sites, those sites may become the bottlenecks. A single Speedtest.net result is simply not indicative of the sustained throughput you can expect. | |
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| | | 
Hispanic
join:2000-01-22
Hoboken, NJ | Re: no fluff for me Any new rumors on what is going to happen in August? | |
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| | | st7860
join:2004-05-13
San Francisco, CA | try ftp.telus.net login as anonymous
cd pub
cd size-test
then get the biggest test file you see.
its a fast server. | |
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BLUNTED 1
join:2003-11-13
Floral Park, NY | I noticed speakeasy.net is getting slow for me with testing but speedtest.net remains good and consistent for me. myspeed.visualware.com is also good but sometimes gives slower results | |
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sonicmerlin
join:2009-05-24
Cleveland, OH
| Actually Honestly I'm a little wary of the national broadband plan. I just hope it doesn't consist of subsidizing the current telcos to pay them to build fiber to everyone's homes. They've already stolen hundreds of billions over the last decade from governments and used it fund things like their cellular buildouts.
Unless the government is willing to create a nationally controlled fiber network that they lease to various carriers to provide service on, then I'd rather see legislation that "incentivizes" the incumbents to spend the money they stole on the networks they promised to build. Either that or just stop protecting the telcos and open up the market for competition. | |
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bigpapae35
join:2002-10-25
Great Neck, NY
1 edit | it was always 25/15 for me I upgraded my speed package from 20/5 to 25/15, and I am getting just that, nothing more
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| AHHH_FIOS
join:2005-07-06
Collegeville, PA | Re: it was always 25/15 for me I have 20/5. I won't automatically be upgraded to the new speed? | |
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| | AHHH_FIOS
join:2005-07-06
Collegeville, PA | Re: it was always 25/15 for me  | |
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tmc8080
join:2004-04-24
Floral Park, NY
| curious//someone report back. I know this may put a jinx on the idea that symmetrical speeds are out there for everybody.. but it's Possible that symmetrical speeds are a perk for subscribers who have triple play packages.. because I remember verizon tweaking the upload for "on demand" content pushed over the internet ip portion of the FIOS network (for those VIDEO subscribers who have FIOS TV), so the extra symmetrical "love" may just be that result of pushing extra bandwidth for those customers ONLY. I sure hope that's NOT the case and it's just a result of equal customer love (and competition).
On the other hand: the $25 dual play savings I've been getting w/ cable is about to expire next month, so FIOS is looking better and better-- but number portability is Umm.. nonexistent with cable... gulp. Oh well, prepaid cell phones to the rescue! This is the solution that will no longer keep me hostage to lack of cable VOIP number portability. Sure hope cablevision has a competitive answer... | |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Re: curious//someone report back. "This is the solution that will no longer keep me hostage to lack of cable VOIP number portability. "
I dont understand. People port numbers out from cable all the time?
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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| AHHH_FIOS
join:2005-07-06
Collegeville, PA
| I'm not sure what you mean. I've had the same phone number for 8 years and have gone from Verizon (copper, aka old telco landline) to Vonage to Time Warner VOIP, back to Vonage and now to Verzion (Fios triple package FIOS, VOIP PHone, TV)
I've moved from 2 different states (job transfer) over the past 8 years and have had the same phone number the entire time.
Are you saying you can't get your cell phone number to port to VOIP? | |
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RolteC
0h
join:2001-05-20
Fresh Meadows, NY
| Verizon FiOS is Awesome No, tweaking was not something done for on demand. The system can already handle that and much more.
And Since my triple play is 35/20 I am very happy.
But since I am right now uploading a movie off my camera at 37.5Mbps constantly, I know I have 35/35, which is just amazing, and I hope it stays that way! | |
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mig288
Premium
join:2002-07-13
Merchantville, NJ | Wow! This is great news for those who can actually get the service! I hate the fact that Verizon has installed FIOS literally down the road from me and I can't get it yet. Sigh....... Let's get a move on Verizon! | |
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| Springbokke
join:2002-09-13
Colleyville, TX | Re: Wow! 
25/15... Wifi G... strange | |
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New FiOS Speeds A Little Faster Than Promised
