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story category Nobody's Complaining About Comcast's New Throttling
And that's a good thing, because there's more where that came from...
01:23PM Tuesday Aug 04 2009 by Karl Bode
tags: competition · Fileswapping · business · alternatives · content · networking · net-neutrality · consumers · caps · Comcast · Bell Sympatico · TekSavvy Solutions Inc.
Last month we explored how Comcast and Sandvine's network management technology continues to evolve. Unlike Comcast's last system, which throttled upstream traffic for all users regardless of consumption, this new system identifies customers and throttles back consumption only if they're on a congested node -- and they're a particular reason why. Even then, we haven't seen complaints from users in our Comcast forum, which is a very good sign.

Click for full size
Deep packet inspection (DPI) has many legitimate uses on an ISP network, but has gained notoriety in recent years for its use in delivering behavioral ads, injecting ISP javascript banners into websites, and filtering or throttling P2P traffic. Like most technology DPI isn't inherently bad, but the way it can be used and mis-used by carriers or governments certainly may be.

As the debate over DPI and network neutrality reheats here and in Canada, companies like Sandvine have entered damage control mode. Sandvine, in recent filings with Canadian regulators, offered some stats suggesting that discriminatory traffic shaping is the new black, and everybody's doing it. In a filing, Sandvine notes that DPI usage is literally everywhere, and therefore lawmakers and the public have nothing to worry about:
"As a result of the different demands placed on a network by various applications and the differences in subscribers’ expectations of service quality between applications, most of Sandvine’s customers have adopted some form of application-specific ITMPs [Internet traffic management]"..."Sandvine estimates that approximately 90% of its 160 customers, which span 70 countries, use some form of application-specific traffic management policies, including most of its customers in the United States."
After a slew of recent missteps and several bouts of dishonesty, Comcast has done an excellent job with their new combination of non-annoying network management and a high, transparent and reasonable 250GB cap (so far, without obnoxious overages); but the change didn't come easy. It wouldn't have happened without educated consumers holding the company accountable, and at least the threat of government intervention. It took time too; users complained about Comcast's "invisicap" for most of the decade.

To their credit, Comcast's also being aggressive about network upgrades, and will have 65% of their customers upgraded with DOCSIS 3.0 technology by the end of this year, and all customers upgraded by 2010. Comcast's also exploring 120Mbps upstream DOCSIS 3.0 trials this year, as upstream channel bonding becomes standard.

Problems with Sandvine and DPI come into play when ISPs (Bell Canada comes to mind) embrace network throttling as a way to skimp on infrastructure upgrades -- in order to placate myopic and impatient investors. Many ISPs also use Sandvine gear to throttle by application, and many others are intent on offering consumers increasingly lower quality bandwidth at increasingly higher prices. It's going to be a constant fight to keep carriers honest about network management as the tech evolves, and that job lies primarily with consumers.

Related:
  1. NY Attorney General Investigating Comcast
  2. Remember How The Net Neutrality Fight Began
  3. Scott Cleland: Google Using 21x The Bandwidth They Pay For
  4. Verizon's Open Development Initiative? So Far It's A Joke
  5. Google Voice Ban Is Clear Network Neutrality Violation
  6. Real Consumer Group Takes Aim At Fake Ones
  7. Verizon's New Wireless Pricing Is An Insult
  8. What Network Neutrality Is REALLY About
Forums » Nobody's Complaining About Comcast's New Throttling
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CO_Chris
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2 edits

Anti CC fans ?

Click for full size
This from dec 25/ 08
Where are the caps police? I spoke with a CSR and she told me most of the people are not coming close to the 250 cap.. I know i am not.
AVonGauss
Premium,MVM
join:2007-11-01
Boynton Beach, FL


1 edit

Re: Anti CC fans ?

Oh, they'll be here in a few minutes, they're at lunch right now...

Joking aside, other than a few persistent vocal members about the cap itself, I can't say that I've seen a lot or any complaints that I recall about the network management system in action. Now, if I could just figure out where my upload Powerboost has been for the last year...
iansltx

join:2007-02-19
Golden, CO

Re: Anti CC fans ?

If you're in a DOCSIS 1.1 market, the upload PowerBoost is minimal (40% or less). In DOCSIS 2 or 3 markets, it's rather nice (to 10-11 Mbps in my experience). However from experience I couldn't get above 2.8 Mbps on DOCSIS 1.1.
AVonGauss
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join:2007-11-01
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Re: Anti CC fans ?

Not in a DOCSIS 3 area, unfortunately, but it used to pull 3 Mbps average but now will during non-peak times pull 2200 provisioned but more often than not does around 1400 average - sometimes worse. I don't have any data to back it up, but I think its just a crowded upload channel. Wish they would add another upload channel to spread things out.

NOCMan
Verizon Fios User
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Considering I can get 1tb of bandwidth for a colo server for less than 60 a month I think 250gb is a ripoff.

hell some places you get 3tb for that price..
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patcat88

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Re: Anti CC fans ?

said by NOCMan See Profile :

Considering I can get 1tb of bandwidth for a colo server for less than 60 a month I think 250gb is a ripoff.

hell some places you get 3tb for that price..
With what kind of burst bandwidth, 10 mbitps?
hescominsoon

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Re: Anti CC fans ?

said by patcat88 See Profile :

said by NOCMan See Profile :

Considering I can get 1tb of bandwidth for a colo server for less than 60 a month I think 250gb is a ripoff.

hell some places you get 3tb for that price..
With what kind of burst bandwidth, 10 mbitps?
two server under my control are 1u rackmount colo's with 10 meg UNMETERED for less than 100/month. My business vm sits in a octo core machine with dual 100 meg channels umetered and redundant power connections for under 300/month. Bandwidth is cheap so there is no reason for 250 gigs transfer(it's mistakenly called bandwidth) to be 50/month.
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pandora
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said by NOCMan See Profile :

Considering I can get 1tb of bandwidth for a colo server for less than 60 a month I think 250gb is a ripoff.

hell some places you get 3tb for that price..
Get Comcast Business starter for $60. You'll have a significantly higher cap.
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said by NOCMan See Profile :

Considering I can get 1tb of bandwidth for a colo server for less than 60 a month I think 250gb is a ripoff.
Is your homestead located near a carrier hotel within 324ft of an Ethernet switch?

If not, I'm afraid it's apples/oranges.

DaneJasper
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Re: Anti CC fans ?

said by espaeth See Profile :

said by NOCMan See Profile :

Considering I can get 1tb of bandwidth for a colo server for less than 60 a month I think 250gb is a ripoff.
Is your homestead located near a carrier hotel within 324ft of an Ethernet switch?

If not, I'm afraid it's apples/oranges.
Exactly. It's not about the bandwidth, it's about the delivery. A commodity purchased at it's "source" costs a lot less than when that commodity is delivered to your doorstep.

-Dane

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
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MMMMMMMMM.... Lunch was tasty!

I have no complaints about the network management system.

As for the cap... that's a different story.

S_engineer

join:2007-05-16
Chicago, IL
·Comcast

I would imagine your not alone. The Comcast cap isn't about what you're currently at, it's about what you will be at as applications and video content expand. I don't like the idea of this, but understand the use. And, to Comcasts credit, they're informing their customers this time. This came after they violated neutrality laws before. Also to their credit, they're actively upgrading unlike some *cough* TimeWarner*cough* that refuse to!
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sonicmerlin

join:2009-05-24
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Re: Anti CC fans ?

said by S_engineer See Profile :

I would imagine your not alone. The Comcast cap isn't about what you're currently at, it's about what you will be at as applications and video content expand. I don't like the idea of this, but understand the use. And, to Comcasts credit, they're informing their customers this time. This came after they violated neutrality laws before. Also to their credit, they're actively upgrading unlike some *cough* TimeWarner*cough* that refuse to!
I've said it before and I'll say it again: caps don't manage network congestion that occurs during peak hours.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
·Time Warner Cable
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violated neutrality laws? where are these said laws? the FCC calls them Network Management and does NOT say anything about everything is equal and such.

If there was said laws a HUGE amount of ISPs/Network Operators would shit deep in court docs right now being sued.

S_engineer

join:2007-05-16
Chicago, IL
·Comcast

Re: Anti CC fans ?

do a simple google search or heres 1 of the 60,000 news reports

»www.heartland.org/policybot/resu···icy.html
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funchords
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said by hottboiinnc See Profile :

violated neutrality laws? where are these said laws?
»lmgtfy.com/?q=fcc+policy+statement

said by hottboiinnc See Profile :

the FCC calls them Network Management
In fact, the FCC declared that Comcast's actions were NOT reasonable network management, which is why they were ordered to change them.
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hottboiinnc
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Re: Anti CC fans ?

Which is WHY Comcast is suing the FCC in court. Due to the FCC does NOT define their policy and the FCC does NOT have the legal right to what they are doing. If they want Comcast to follow their "rules" then all should have to follow them.

But you don't believe that.

i1me2ao
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Re: Anti CC fans ?

that is typical government bureaucracy. we deal with that all the time with the epa. they pull a bogus number out there ass and we ask for test and they say you develop it and market it and then we might approve it or not..
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k1ll3rdr4g0n

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said by CO_Chris See Profile :

Where are they the caps police? I spoke with a CSR and she told me most of the people are not coming close to the 250 cap.. I know i am not.
Then my only question is why doesn't the ISPs just release usage data? If usage data would prove that the average data usage is only X GBs don't you think they would release it so every ISP could implement low(er) caps?
I am sure people use more bandwidth than you think.

But, at least Comcast has seen the light. Before, they would harass people telling them they are over a unspecified limit and telling them if they don't pay for this insane non-existent package - that they would be disconnected.

Gbcue
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Re: Anti CC fans ?

said by k1ll3rdr4g0n See Profile :

said by CO_Chris See Profile :

Where are they the caps police? I spoke with a CSR and she told me most of the people are not coming close to the 250 cap.. I know i am not.
Then my only question is why doesn't the ISPs just release usage data? If usage data would prove that the average data usage is only X GBs don't you think they would release it so every ISP could implement low(er) caps?
I am sure people use more bandwidth than you think.
Because it would be so transparent, everybody would be in a tizzy over how much Comcast charges for so little service.
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1 edit
said by CO_Chris See Profile :

spoke with a CSR and she told me most of the people are not coming close to the 250 cap.. I know i am not.
the key is YET. while 250GB seems generous right now, and I happen to agree, in a year or two 250GB will feel like 50GB does today: stifling.

edit: I would love to hear any ISP with caps in place announce their roadmap for increasing caps. we all know that what's good today, will not be enough for tomorrow. to know that in 12 months, Comcast will up the cap to 275GB or 300GB will show that they understand this and are not trying to gouge.
iansltx

join:2007-02-19
Golden, CO

Re: Anti CC fans ?

Also, doing big online backups gets iffy over even 250GB. Then again, I suppose I keep too many DV files from my video camera...
sonicmerlin

join:2009-05-24
Cleveland, OH

said by morbo See Profile :

said by CO_Chris See Profile :

spoke with a CSR and she told me most of the people are not coming close to the 250 cap.. I know i am not.
the key is YET. while 250GB seems generous right now, and I happen to agree, in a year or two 250GB will feel like 50GB does today: stifling.

edit: I would love to hear any ISP with caps in place announce their roadmap for increasing caps. we all know that what's good today, will not be enough for tomorrow. to know that in 12 months, Comcast will up the cap to 275GB or 300GB will show that they understand this and are not trying to gouge.
Don't be ridiculous. 640k is enough for everyone.
patcat88

join:2002-04-05
Jamaica, NY

Re: Anti CC fans ?

said by sonicmerlin See Profile :

Don't be ridiculous. 640k is enough for everyone.
640k Bell pairs running Bell 103 modems for 192 megabits of bandwidth is good enough for everyone.
SilverSurfer

join:2007-08-19

said by morbo See Profile :

to know that in 12 months, Comcast will up the cap to 275GB or 300GB will show that they understand this and are not trying to gouge.
Fat chance. Anyone who has been following along and has half a brain knows why caps are being put in place now. ::GOUGING:: is precisely why. I predict that by next year at this time, if not by the end of 2009, the 250GB cap that seems so "gargantuan" now will seem like 1GB. And those people who are screen capping their usage and gloating about how they haven't yet reached 250 gigs will be singing an entirely different tune.

IPPlanMan
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Re: Anti CC fans ?

Amen on that.

jmn1207
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Why even have throttling and caps? If the caps are a necessity to protect the infrastructure, and not just about conditioning and "educating" consumers into a future money grab by the ISP's, it seems that effective throttling should be able to take care of the looming exaflood.

Gbcue
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Re: Anti CC fans ?

said by jmn1207 See Profile :

Why even have throttling and caps? If the caps are a necessity to protect the infrastructure, and not just about conditioning and "educating" consumers into a future money grab by the ISP's, it seems that effective throttling should be able to take care of the looming exaflood.
Why not just have enough capacity for everybody to do whatever they want?

You don't see "caps" on the highway systems.... Speed limits, that's good. A cap on how far you can drive in a month? Bad.
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SLD
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Re: Anti CC fans ?

Have you driven on the 405 at 4 pm? At any time of the day?!?

Gbcue
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Re: Anti CC fans ?

said by SLD See Profile :

Have you driven on the 405 at 4 pm? At any time of the day?!?
That's like the bits colliding and slowing down...
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said by SLD See Profile :

Have you driven on the 405 at 4 pm? At any time of the day?!?
I avoid the 405 like the plague.

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said by Gbcue See Profile :

said by jmn1207 See Profile :

Why even have throttling and caps? If the caps are a necessity to protect the infrastructure, and not just about conditioning and "educating" consumers into a future money grab by the ISP's, it seems that effective throttling should be able to take care of the looming exaflood.
Why not just have enough capacity for everybody to do whatever they want?

You don't see "caps" on the highway systems.... Speed limits, that's good. A cap on how far you can drive in a month? Bad.
You already pay per mile. It's called gasoline.

See 14 replies to this post
openbox9

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said by Gbcue See Profile :

You don't see "caps" on the highway systems.... Speed limits, that's good. A cap on how far you can drive in a month? Bad.
Be careful. Highways are metered in the sense that you purchase gas, which is taxed to sustain the roads. Do you want metered usage instead of caps?

See 24 replies to this post

TKJunkMail
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said by Gbcue See Profile :

You don't see "caps" on the highway systems.... Speed limits, that's good. A cap on how far you can drive in a month? Bad.
Been to London,UK lately?
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sonicmerlin

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Re: Anti CC fans ?

said by TKJunkMail See Profile :

said by Gbcue See Profile :

You don't see "caps" on the highway systems.... Speed limits, that's good. A cap on how far you can drive in a month? Bad.
Been to London,UK lately?
In fact, there is a lot of frustration in the UK because OfCom has utterly failed in doing its job at regulating the ILECs.
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said by Gbcue See Profile :

Why not just have enough capacity for everybody to do whatever they want?
And that would cost everybody HOW MUCH ?

"Yes, we now have UNLIMITED capacity. BTW, your monthly bill is now........UNLIMITED." Same old story - Joe Everyman and his light usage pays for Bandwidth Warriors. Solution ? Pay by the GB ? ?

I was under the impression this article was about THROTTLING HEAVY USERS ON NODES NEAR CAPACITY, not bandwidth caps.

IMO, any user on a shared system that DOESN'T want that to happen (throttling on nodes near capacity) is just plain inconsiderate of their fellow users.
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said by Gbcue See Profile :

Why not just have enough capacity for everybody to do whatever they want?

You don't see "caps" on the highway systems.... Speed limits, that's good. A cap on how far you can drive in a month? Bad.
Why not build highways 200 lanes wide? I mean OMG I have to slow down or even stop on the highway! holy crap!

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Re: Anti CC fans ?

said by brad See Profile :

said by Gbcue See Profile :

Why not just have enough capacity for everybody to do whatever they want?

You don't see "caps" on the highway systems.... Speed limits, that's good. A cap on how far you can drive in a month? Bad.
Why not build highways 200 lanes wide? I mean OMG I have to slow down or even stop on the highway! holy crap!
It should be.
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Re: Anti CC fans ?

said by Gbcue See Profile :

said by brad See Profile :

Why not build highways 200 lanes wide? I mean OMG I have to slow down or even stop on the highway! holy crap!
It should be.
If you're paying for it, I'm on board.
TooFastFlash

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said by CO_Chris See Profile :

Where are they the caps police? I spoke with a CSR and she told me most of the people are not coming close to the 250 cap.. I know i am not.
You must be one of those "grandma's".

I can go through 5-10 gigs a day.
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nate1234

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My combined total so far is 28gb for this month. I had to do a backup.
PapaMidnight

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Baltimore, MD

Re: Anti CC fans ?

said by nate1234 See Profile :

My combined total so far is 28gb for this month. I had to do a backup.
I'm at 21GB myself. Can't say I've done any backups.
PapaMidnight

join:2009-01-13
Baltimore, MD

said by CO_Chris See Profile :

Where are they the caps police? I spoke with a CSR and she told me most of the people are not coming close to the 250 cap.. I know i am not.
I come within a gig of it on a monthly basis. I've exceeded it once by 30GB.
Dampier
Phillip M Dampier

join:2003-03-23
Rochester, NY

We oppose all usage caps in general, but people have probably noticed I don't spend too much time on Comcast, because at least they are not using theirs as a profit making Money Party. Their attitude seems to be, if you exceed it, and you are in the top few percent of customers who WAY exceed it, we'll be in touch with you.

Informally, CSRs have told customers who want to exceed it to buy another account. Considering the abusive practices others are engaged in, Comcast is not high on the priority list for these reasons.
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sonicmerlin

join:2009-05-24
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Re: Anti CC fans ?

said by Dampier See Profile :

We oppose all usage caps in general, but people have probably noticed I don't spend too much time on Comcast, because at least they are not using theirs as a profit making Money Party. Their attitude seems to be, if you exceed it, and you are in the top few percent of customers who WAY exceed it, we'll be in touch with you.

Informally, CSRs have told customers who want to exceed it to buy another account. Considering the abusive practices others are engaged in, Comcast is not high on the priority list for these reasons.
Phillip, caps don't actually prevent congestion during peak hours. Caps are meaningless when it comes to preventing usage, and that's why Comcast's cap has been a "soft" one. They know it does nothing for them, and they're still forced to split their nodes according to peak usage statistics.

What they want is to throttle people's speeds, and according to the article this is exactly what they're accomplishing.

But the problem with throttling is that it simply allows you to *put off* 1 cycle of upgrades. Unfortunately from then on you're stuck with throttling and you *still* have to upgrade with the same frequency as before.

Cjaiceman
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Click for full size
said by CO_Chris See Profile :

Where are they the caps police? I spoke with a CSR and she told me most of the people are not coming close to the 250 cap.. I know i am not.
Um... Yea, I was busy that month.... Surprisingly none of that is torrents, that's all HD video and server data.
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1 edit
The system is completely backwards IMO. Instead of throttling down those who use "a lot" of bandwidth, they should throttle down those who use very little since they are most likely never going to notice/miss it and in fact waste it.
You should be more than happy - by your own logic - to give up that unused/wasted bandwidth since you seem so keen on flaunting it, and let someone who will put it to use have it.

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Re: Anti CC fans ?

said by gkar1 See Profile :

The system is completely backwards IMO. Instead of throttling down those who use "a lot" of bandwidth, they should throttle down those who use very little since they are most likely never going to notice/miss it and in fact waste it.
You should be more than happy - by your own logic - to give up that unused/wasted bandwidth since you seem so keen on flaunting it, and let someone who will put it to use have it.
I think that logic of yours is what is backwards.
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i1me2ao
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then they need to reduce caps..

funchords
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4 edits

Sandvine's CRTC Filing...

... (here) was an embarrassing piece of revisionist fluff ...

shepd See Profile takes it apart appropriately at »Re: Sandvine-CRTC filing. "DPI is necessary" (and a great representation was made of it at this Canada-based p2pnet.net article http://www.p2pnet.net/story/21162 read this).

In his final line, he writes...
Sandvine, you are embarassing my hometown. If you are going to write shit, at least make it coherent shit.

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joebarnhart
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Throttling=bad, bandwidth=good

Life is better with lots 'o bandwidth and no bullsh!t (caps, deep inspection, etc.). I wish everyone could get a fiber provider like Paxio.

fishmaster
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Rockford is ALWAYS throttled

We in Rockford. IL. are throttled all the time no matter what we do...

I choose to call it throttling because the average throughput speed is no where near whatever tier we are on.
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hottboiinnc
ME

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Re: Rockford is ALWAYS throttled

ever hear of "up to"??? They don't promise anything and all tiers are advertised as such, "up to speed"

fishmaster
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Re: Rockford is ALWAYS throttled

said by hottboiinnc See Profile :

ever hear of "up to"??? They don't promise anything and all tiers are advertised as such, "up to speed"
Pretty lame excuse for consistent substandard service.
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hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Rockford is ALWAYS throttled

don't like it. go some where else. It's the way the market place works.

Everything is "up to".
bn1221

join:2009-04-29
Cortland, NY
·RoadRunner Cable

its the end of this year 2010?

To their credit, Comcast's also being aggressive about network upgrades, and will have 65% of their customers upgraded with DOCSIS 3.0 technology by the end of this year, and all customers upgraded by 2010. Comcast's also exploring 120Mbps upstream DOCSIS 3.0 trials this year, as upstream channel bonding becomes standard

???
XknightHawkX

join:2003-02-13
Morton, IL
clubs:

Throttling the problem I have?

My friend has been sending some video files that I haven't been able to watch on tv lately. But as of late I am not getting full speed. I am on Verizon DSL with a 1.5 download and before he was maxing my download. But now I am lucky if I get half that speed. What took about an hour to an hour and 15 minutes it now takes about two and a half to three hours. Doesn't matter what time of day either.

Not sure if it is throttling though. He has been having outages every once in a while. But we all know tech support. They keep telling him there is no problem and that it must be him. Problem is that his cable get snowy and drops just before the internet. They tried to tell him that one has nothing to do with the other.

I don't know if he has a bad drop or what but I keep trying to tell him to send a truck to his place and have them check the drop and the signal.
andyross

join:2003-05-04
Schaumburg, IL

Now clean up the DCC

Now if they would just stop ruining VOIP with excessive DCC's (Dynamic Channel Changes). It's effectively just as bad as deliberately targeting a service.

FrstCyberian

@ut.us

The plan is clear, and has been for two decades.

MicroSoft, et al, has been heading in the direction of "Software as a Service"(SAAS) for some time now. The intent is that we will all 'subscribe' to Windows, (basic cable), MSOffice, SharePoint, etc...(the "Premium" channels). This ensures M$ a 'renewable revenue stream', while at the same time giving them all the advantages of a Public Utility with none of the obligations.

The companies like Comcast (the very business model upon which Gates' vision rests) are bound and determined to get their piece of that pie. If Gates' can charge by the month, then, so the reasoning goes, there's no reason that the DELIVERY VENDORS can't charge "by the pound"...

Of course, as both of these greedmeisters are rubbing their grimy hands together in glee, the government will start yammering more and more about missing out on THEIR piece of the pie, and finally push through the dreated internet taxes that have thus far been kept at bay, ostensibly out of a fear it would curb the "development of the internet".

If the internet wasn't so predominantly occupied by sheeple, they'd all raise up on their hind legs and make a ruckus about this blatant hijacking of a technology that ONCE held out the potential of changing MORE than just the business/geo/political world.

But they ARE sheeple, hegemonic humans who couldn't act in their own best COLLECTIVE interests if their lives depended on it...and the greedmeisters know this all too well.

DJMASACRE

join:2008-05-27
Nepean, ON
·TekSavvy Solutions..
·Bell Sympatico

wake up call.

If most users never reach the 250GB cap anyway. then why do they need the stupid caps at all then .

the few users who do go over that, no way should be affecting the network that much.

but if they are, atleast offer a 1TB cap or something higher with a higher price. simple. keep it simple.

caps can be a temporary solution, but not long term, lets be real.

This is a really good article and should be posted everwhere for north america to see.

wake up call .

See 11 replies to this post

WutanG
Premium
join:2001-12-12
Seaford, DE
clubs:

rollover GB maybe?

Comcast should consider roll over GB, like AT&T does for the unused minutes for the month.
PapaMidnight

join:2009-01-13
Baltimore, MD

Re: rollover GB maybe?

said by WutanG See Profile :

Comcast should consider roll over GB, like AT&T does for the unused minutes for the month.
Dream on on that one.

MNLM

@verizon.net

Submitted many complaints to Comcast

Although I did not post complaints to your forum, I exchanged approximately 70 emails with tech people at Comcast re: the effect of its throttling system on QoS in Jersey City, disrupting voip. Even when download / upload speeds were fine, QoS would frequently fall between 30%-75%. (I used the »www.voipreview.org/voipspeedtester.aspx test.). The voip problem began shortly after Comcast implemented throttling -- although I was never throttled, results indicate that throttling software monitoring affects QoS.

Even when I provided detailed test results to Comcast, including run tests that their technicians specified, their official response was always, "We do not recognize third-party tests" and "Our technicians say there is nothing wrong." They charged me for two site visits, during which the tech guys saw the results for themselves.

Using the same test on my office 1.5mbps DSL (Verizon) usually gave results in the 90%-99% range.

Because Comcast continued to deny a problem existed in Jersey City, I submitted copies of my correspondence and test results to the FCC, which demanded that Comcast explain why it was degrading competing voip services but not its own.

When Fios became available, I cancelled Comcast. We now get scores in the 95-99% range.
PapaMidnight

join:2009-01-13
Baltimore, MD

Re: Submitted many complaints to Comcast

said by MNLM :

Although I did not post complaints to your forum, I exchanged approximately 70 emails with tech people at Comcast re: the effect of its throttling system on QoS in Jersey City, disrupting voip. Even when download / upload speeds were fine, QoS would frequently fall between 30%-75%. (I used the »www.voipreview.org/voipspeedtester.aspx test.). The voip problem began shortly after Comcast implemented throttling -- although I was never throttled, results indicate that throttling software monitoring affects QoS.

Even when I provided detailed test results to Comcast, including run tests that their technicians specified, their official response was always, "We do not recognize third-party tests" and "Our technicians say there is nothing wrong." They charged me for two site visits, during which the tech guys saw the results for themselves.

Using the same test on my office 1.5mbps DSL (Verizon) usually gave results in the 90%-99% range.

Because Comcast continued to deny a problem existed in Jersey City, I submitted copies of my correspondence and test results to the FCC, which demanded that Comcast explain why it was degrading competing voip services but not its own.

When Fios became available, I cancelled Comcast. We now get scores in the 95-99% range.
Wish Verizon would become available here rather than their half-assed build outs.
chronoss2009

join:2008-09-23

WHY deep packet needs?

if network congested, just throttle it back you dont need any spying potentials to do that other then if network sees loads a dropped packets cause they time out
Mr Matt

join:2008-01-29
Eustis, FL
·Comcast
·Embarq

Is Sandvine screwing up my downloads?

It appears that recently my downloads are no longer smooth. In many cases when downloading a large PDF or other file or running a speed test, the download hesitates as though the data stream is being delayed while the Sandvine snooper is analysing the content of the data stream that I am receiving. Does anyone out there in Broadband Land have an answer?

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC

Just because

Just because the Comcast bandwidth sticky thread has been quiet lately does not nullify the relevance of its numerous posts on this issue.

As long as the cap sits at 250GB, nothing has changed.

LeftOfSanity

join:2005-11-06
Felton, DE

Re: Just because

said by IPPlanMan See Profile :

Just because the Comcast bandwidth sticky thread has been quiet lately does not nullify the relevance of its numerous posts on this issue.

As long as the cap sits at 250GB, nothing has changed.
Where are the numerous posts? How has nothing changed? There's no one posting "the Letter", thats a change right there.
WernerSchutz

join:2009-08-04
Sugar Land, TX


1 edit

Re: Just because

Maybe you should read the "abuse" thread. There was a guy terminated about a week ago supposedly right at the 250 GB cap. No "letter" just the silent termination after the initial "call". Nothing changed. As far as numerous posts, at 102 pages of posts I believe it is one of the most discussed topic on the site.

Fanfoot

@att.net

Where's the damn bandwidth meter

I have no problem with most of this. Throttling during congestion, fine. Clear bandwidth cap at a reasonably high level, fine.

But if they're going to have a bandwidth cap they need to offer a freaking meter. Where the hell is it? Back last year a Comcast employee said one was coming by February this year. Nope. Its freaking August now and they've had this cap for nigh on a year now.

And no, a software program on one of my many computers that doesn't track the stuff I do on my Apple TV or Tivo or iPhone or ... isn't of any use to me. And no I don't want to find an old model pre-802.11 n router that I can reflash with custom firmware to track usage either. If there was a commercially available competitively priced router out there that supported metering with warnings and tweaking to follow Comcast's rules on what matters (uploads count or not? when does the month start? etc) I would buy it already.

But it doesn't. Comcast should have a page I can hit to see my damn usage!
axus

join:2001-06-18
Washington, DC

Glad to hear it

I was a satisfied Comcast customer, before the packet tomfoolery. It was a little expensive, but shared with roomates it was cheap. If I start needing more bandwidth, and FIOS comes around, I'll honestly consider them.
PerfectCode

join:2009-06-12
Portland, OR

Upstream

I can have 120Mbps upstream plz?

tmpchaos
Requiescat in pace
Premium,Mod
join:2000-04-28
Hoboken, NJ
clubs:

(topic offline) Good sign?

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Forums » Nobody's Complaining About Comcast's New Throttling


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