 TransmasterDon't Blame Me I Voted For Bill and Opus join:2001-06-20 Cheyenne, WY | Just goes to show you It is better the be the screwer then the screwee  | |
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 pnh102Reptiles Are Cuddly And PrettyPremium join:2002-05-02 Mount Airy, MD | Always Fight The Fees Customers rarely get proper compensation for their troubles when companies are forced to pay back fraudulent charges.
I would imagine that the Verizon customers who disputed these fees every month for which they were charged probably made out with more money. -- "Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
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 |  MattAll noise, no signal.Premium join:2003-07-20 Jamestown, NC kudos:12 | Re: Always Fight The Fees said by pnh102:Customers rarely get proper compensation for their troubles when companies are forced to pay back fraudulent charges. I would imagine that the Verizon customers who disputed these fees every month for which they were charged probably made out with more money. Who wants to spend an hour on the phone every month to dispute $1.99? I'm betting Verizon was banking on that as well as ignorance of the charge in the first place. When I was with Verizon, my monthly bill was constantly a few dollars more or less, every month, so I wouldn't have noticed $1.99 either way. | |
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 |  | | I think it is high time that caps on lawsuits were done away with. If just one company was sued out of existence by the consumers they were taking advantage of, hurting, kiling, etc..., i think it would send the message to other companies that they need to operate fairly and within the bounds of the law or else it could happen to them too. | |
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 | | Verizon can't do math right so maybe they don't know Verizon can't do math right so maybe they don't know what they made? | |
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 1 edit | From the lack of math... Looks like Verizon is 'admitting' the 'error' to prevent class action lawsuits.
Class action lawsuits would cost the company money... Having an error, admitting to it, and paying a tiny sum back would net them tons of money. | |
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 |  pnh102Reptiles Are Cuddly And PrettyPremium join:2002-05-02 Mount Airy, MD | Re: From the lack of math... said by Metatron2008:Class action lawsuits would cost the company money... It really depends on the circumstances of the lawsuit. If Verizon was made to cut individual large checks to the victims then yes.
But as we know, most class action lawsuits involve a large payout going to the lawyers, and the victims getting a shiny coupon for 50 cents off their next Verizon purchase. While those payments to the leeches lawyers do cost a pretty penny, Verizon could more than recoup that cost by selling product back to the victims at a token discount. In the end, even a class action lawsuit can be a win-win for the plaintiff's lawyers and the defendent. -- "Net Neutrality" zealots - the people you can thank for your capped Internet service. | |
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 |  |  | | Re: From the lack of math... Tis why I don't participate on class-action lawsuits. The LAST I need or want is a stupid coupon for x amount off a certain product(s). Prime example, was the Micro$oft lawsuit in the states. -- Illegal aliens have always been a problem in the United States. Ask any Indian. Robert Orben
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 |  |  |  PittsPghPremium join:2003-08-21 Pittsburgh, PA kudos:1 | Re: From the lack of math... said by Boricua65:Tis why I don't participate on class-action lawsuits. The LAST I need or want is a stupid coupon for x amount off a certain product(s). Prime example, was the Micro$oft lawsuit in the states. Another example is The Epson Ink Cartridges. I got a $45 coupon to use in thier Online Epson Store. Put it towards a new scanner. | |
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 |  |  |  | | said by Boricua65:Tis why I don't participate on class-action lawsuits. The LAST I need or want is a stupid coupon for x amount off a certain product(s). Prime example, was the Micro$oft lawsuit in the states. I once got over $20,000 from being part of a class action lawsuit. That was an abberation, as the class ended up being very small. But with most class actions, where the class ends up being very big and the amount to divide up isn't that big, it's often not worth the bother to join in. | |
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 |  Romney2012Defeat Obama 2012-Chg we can believe inPremium join:2002-03-03 USA kudos:4 1 edit | said by Metatron2008:Looks like Verizon is 'admitting' the 'error' to prevent class action lawsuits. Class action lawsuits would cost the company money... Having an error, admitting to it, and paying a tiny sum back would net them tons of money. There already was a class action lawsuit filed over this. This is really a settlement of that lawsuit:
»stopthecap.com/2010/03/01/class-···charges/
A class action lawsuit has been filed this week to recoup what a law firm has called improper data charges for Verizon Wireless customers who discovered $1.99 fees on their phone bills for data charges many customers claim they never used.
Goldman Scarlato & Karon, P.C., a law firm with offices in Cleveland, OH and Conshohocken, PA, filed the suit against the wireless giant in federal court in New Jersey. | |
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 |  |  | | Re: From the lack of math... By avoiding the math though, they limit the lawsuits.
If people were asking questions alot more lawsuits would be filed. | |
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 |  |  | | again the blog gets credit for something without any real sources.  | |
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 |  | | We are talking about $48 here right? Two years at $1.99/month per person. That's only $48 per person. If they do get a refund that wouldn't even cover most people's monthly charges. I just wonder if maybe they should be forced to pay more due to the deceit? Or, how about every customer gets one free month of service? Who wouldn't like that? And it wouldn't really cost the company anything. | |
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 unknvoipRIP goosePremium join:2006-07-25 Rochester, NY kudos:1 Reviews:
·ViaTalk
| damn statistics While you keep clamoring for someone in the press to do math, I would want you to know that as one of the 15 million that not all customers were charged all the time.
With 4 phones on my account, we had no more than 6 single $ 1.99 charges. It is bad, but you are going over the top and discrediting yourself. | |
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 |  slckusrPremium join:2003-03-17 Maumee, OH kudos:1 Reviews:
·AT&T U-Verse
·AT&T Midwest
| Re: damn statistics said by unknvoip:While you keep clamoring for someone in the press to do math, I would want you to know that as one of the 15 million that not all customers were charged all the time. With 4 phones on my account, we had no more than 6 single $ 1.99 charges. It is bad, but you are going over the top and discrediting yourself. As a previous customer service rep, I don't think he is discrediting himself at all, I would constantly through my work day get calls about the 1.99 data fee and those are just from people who look at and notice their bill. the 1.99 fee was a joke among my coworkers who were told by management they were valid charges and not to waive them. | |
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 |  Romney2012Defeat Obama 2012-Chg we can believe inPremium join:2002-03-03 USA kudos:4 | said by unknvoip:While you keep clamoring for someone in the press to do math, I would want you to know that as one of the 15 million that not all customers were charged all the time. With 4 phones on my account, we had no more than 6 single $ 1.99 charges. It is bad, but you are going over the top and discrediting yourself. My experience was the same. I had 2 instances and both times I had Verizon reverse the charge. Verizon maybe underestimates for the press and Karl overestimates for the same reason - to spin the news for their own agendas. | |
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 |  PathfinderDazed ConfusedPremium join:2000-03-26 Mount Vernon, NY 1 edit | I agree. I have 4 accounts and never got the charge at all.
Edit. And Karl's math doesn't take into account the people that were refunded the $1.99. | |
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 |  |  unknvoipRIP goosePremium join:2006-07-25 Rochester, NY kudos:1 Reviews:
·ViaTalk
| Re: damn statistics Good point. I did call a few times to get it back, but got lazy and didn't always call. I also had a couple times when the charge was almost legit - redownloading backup assistant so I could sync my contacts with the server when switching phones. Perhaps they should refund that for me as one phone switch required enough re-downloads that I went over 1MB. | |
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 Reviews:
·Callcentric
| Former customer We had verizon for years and had so many of those charges it was crazy. Even after turning off that service we still got charges. Does anyone believe Verizon didn't do that on purpose...I'm sure not. Does anyone believe Verizon will track down our old charges and refund them...I'm sure not! Verizon should be sued for a amount that shakes the pants off of that company for years to come and make the other companies think twice before milking their customers on purpose with bogus charges. Does anyone think that will really happen...I'm positive not:(. | |
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 |  Ray422Premium,MVM join:2002-03-04 Lost kudos:11 Reviews:
·RoadRunner Cable
| Re: Former customer said by RiverMerger:Does anyone believe Verizon didn't do that on purpose...I'm sure not. Does anyone believe Verizon will track down our old charges and refund them...I'm sure not! Verizon should be sued for a amount that shakes the pants off of that company for years to come and make the other companies think twice before milking their customers on purpose with bogus charges. Does anyone think that will really happen...I'm positive not:(. Amen!! By the time Verizon gets around to making refunds, bookoo refunds will fall through the cracks. Awww gee, Verizon will be unable to locate soooo many of those customers to give them a refund...and they will try sooo hard.
I think Karl's math is "right-on"...and remember that many of those customers had more than one phone. Mighty nice of Verizon to settle for 50 million on about 720 million or more in erroneous charges. I wish I could make an error like that every couple of years.
For those few that did manage to get a credit, what about all the hassle and time on the phone to correct the error. Calling to correct billing errors is not a 5 minute fun-time deal and should be reimbursable. I don't know what your time is worth, but you may have lost money just to get your mere $1.99 back.
An obvious ploy, followed by a 2 year denial represents a criminal activity in my book. Why is a ploy by giant rich corporations to steal millions called a billing error, when a ploy by an individual is called fraud? -- Things I like - Team Discovery - Quads©3.3 to 4.1ghz - Strawberry Ice cream How's That Hope & Change Working For Ya?
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 |  |  | | Re: Former customer Verizon should have to give a $1.99 credit on each bill for the next two years on top of that one time refund. | |
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 |  | | said by RiverMerger:We had verizon for years and had so many of those charges it was crazy. Even after turning off that service we still got charges. Does anyone believe Verizon didn't do that on purpose...I'm sure not. Does anyone believe Verizon will track down our old charges and refund them...I'm sure not! Verizon should be sued for a amount that shakes the pants off of that company for years to come and make the other companies think twice before milking their customers on purpose with bogus charges. Does anyone think that will really happen...I'm positive not:(. As the poster above already said:
Amen to that!! "Verizon should be sued for a amount that shakes the pants off of that company for years to come and make the other companies think twice before milking their customers on purpose with bogus charges"
Verizon has been one of the kings of the ripoff, for years. -- The Firefox alternative. »www.mozilla.org/projects/seamonkey/ | |
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 | | Had to turn off all internet access on my kids phones Verizon was charging us so much that I finally turned off the access to all four of our phones. Believe me it wasn't easy with the operator who didn't want to do it. Verizon knew they were making millions out of these $2 charges and fought like hell to keep the service even though we did not use it.
Problem is now when the phones need an upgrade, we have to take to a Verizon store nearby. It's still cheaper to go there and spend the gas than it was for all those charges adding up on the bill. | |
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 |  MSaukMSaukPremium join:2002-01-17 Sandy, UT Reviews:
·Vonage
| Re: Big Corporate cheats at the game of life. any lawsuit on any big corporation does not really cost them money as they will easily make up for lost money by raising fee's to it's customers.
So not only do they lose once, but they get raped again -- 801 Images | |
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 VanPremium join:2009-07-08 New Orleans, LA | It is embarrassing that our government lets companies like Verizon get away with this fraud with basically zero penalty
If we actually wanted to stop these types of criminal activity, we would actually punish Verizon with an ACTUAL fine that hurts them | |
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 Zen @verizon.net | 2 times I had this happen twice and they refused to credit me, the only way for me to stop it was to cancel all data on the phones .which cost them more in the long run, but they stll got me | |
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 1 edit | Make Them Accountable!
"I think it is high time that caps on lawsuits were done away with. If just one company was sued out of existence by the consumers they were taking advantage of, hurting, kiling, etc..., i think it would send the message to other companies that they need to operate fairly and within the bounds of the law or else it could happen to them too."
I could not have said it better myself. This issue may be just the tip of the iceberg with Verizon. -- "Remember, Comrade, people who are willing to destroy an efficient telephone system may not be playing with a full deck." | |
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