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story category Nothing To See Here, Move Along
Wireless industry report insists all is well...
(old news - 09:21AM Friday Aug 31 2007)
tags: business · wireless
You can tell the wireless industry didn't much like the last few months of getting picked on before Congress for their closed networks, locked and crippled phones, nickel and dime billing and restrictive user agreements. Instead of addressing the problems, the industry does what it always does: fires up their public relations departments and think tanks to try to change reality.

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The American Consumer Institute (an industry think tank run by a former Bell Atlantic employee) this week released a new study (pdf) that insists "the U.S. wireless market offers more choice and is less concentrated than any Western country’s wireless market."

Chiming in on the report, the Wall Street Journal (via) also wants you to know you're very, very lucky: "U.S. consumers have access to more wireless operators and more devices than consumers anywhere else in the the world." Ars Technica, meanwhile, notes that ACI simply took OECD data and reinterpreted it so everything looks rosy.

So, the next time you start yer bellyachin' about how your crippled phone on some nickle and dime fee-laden plan can't stream video because it violates your TOS, just remember you're not looking at it from the right perspective.

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  8. iPhone 3GS Already Jailbroken
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P Ness
You'Ve Forgotten 9-11 Already
Premium
join:2001-08-29
Cromwell, CT
clubs:

Hidden Charges

good thing they are hiding the taxes, the recovery fee, the fees for collecting fees.....

Boricua65
Oye, chico

join:2002-01-26
Puerto Rico

Re: Hidden Charges

said by P Ness See Profile :

good thing they are hiding the taxes, the recovery fee, the fees for collecting fees.....
Don't forget the document fees, license fees, shipping and handling fees, calling tech support fees...

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Yeah - up in Canada, you pay big time...
$8 'System Access Fee'
Long distance fees (on both sending AND receiving calls)
Expensive data plans
Extra fees for voicemail.
Extra fees for caller id (showing phone number).
--
Canada = Hollywood North
SD6

join:2005-03-26

So close, so far

Thanks for this posting. Wireless broadband could remove the last mile problem, but will be hung up because of these issues.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

Wireless Industry Is Correct

And I would dare say that if Congress wants to waste our time and money investigating this non-issue, then it needs to extend its break.

Most of the problems highlighted can be worked around with no need for government bungling:

You don't want a crippled phone? Do some research and buy one that isn't crippled. I know that for T-Mobile and AT&T there is nothing stopping you from taking a SIM from your existing phone and putting into a new phone that you buy yourself.

You don't like nickel and dime billing? Get a pre-paid phone.

You don't like restrictive user agreements or contracts? Pay the full price for your phone and you won't have to deal with one.

You don't like how a GSM-based phone is locked to a particular provider? You can pay someone to unlock it for you.
--
Only SHATNER is Kirk.
SD6

join:2005-03-26

Re: Wireless Industry Is Correct

said by pnh102 See Profile :

Most of the problems highlighted can be worked around with no need for government bungling:

You don't want a crippled phone? Do some research and buy one that isn't crippled. I know that for T-Mobile and AT&T there is nothing stopping you from taking a SIM from your existing phone and putting into a new phone that you buy yourself.

You don't like nickel and dime billing? Get a pre-paid phone.

You don't like restrictive user agreements or contracts? Pay the full price for your phone and you won't have to deal with one.

You don't like how a GSM-based phone is locked to a particular provider? You can pay someone to unlock it for you.
Sorry, but you are wrong about this. In the US, an uncrippled phone generally costs about 50% more than it does in many other countries (where all phones are uncrippled). And the availability and variety in the US is greatly diminished. The phones no longer just get the subsidy lock; they are becoming locked in such a way that it requires a hack and it is technically illegal to unlock them. The terms of service are restrictive, apply regardless of the device you use, and there is no way around it. Certainly, not by paying full price for a phone.

The real point is the economics of the market where consumers are losing billions of dollars on service using federally granted wireless spectrum, not the technicalities of whether you CAN do an end around the various barriers to competition. Personal computers are cheap and you can use any PC with any ISP. Not that way with cellular. A cell phone costs more than a PC, and software development for mobile devices is stifled. The large cellular companies are vertical systems with operating profits of about 30%+. It prima facie is NOT a competitive market, rivaled only by some of the oil companies.

greendragon
Premium
join:2003-09-20
Stewartville, MN

Re: Wireless Industry Is Correct

Well said.

pnh102
Reptiles Are Cuddly And Pretty
Premium
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Mount Airy, MD
·Comcast

said by SD6 See Profile :

Sorry, but you are wrong about this. In the US, an uncrippled phone generally costs about 50% more than it does in many other countries (where all phones are uncrippled).
That doesn't mean they are not available, as people seem to think. And besides, in most other countries, you pay more for the phone because it is not subsidized by a service contract. Most people in the USA would rather buy a cheap phone and be tied to a provider than deal with the hassle of making a phone work with a different provider.
said by SD6 See Profile :

And the availability and variety in the US is greatly diminished.
Ebay.
said by SD6 See Profile :

The phones no longer just get the subsidy lock; they are becoming locked in such a way that it requires a hack and it is technically illegal to unlock them.
At worst you void your phone's warranty. No one is being arrested and persecuted for modifying their own cell phone, even if it violates the letter of a dumb law.
said by SD6 See Profile :

The terms of service are restrictive, apply regardless of the device you use, and there is no way around it. Certainly, not by paying full price for a phone.
Again, you can get a pre-paid phone if you don't like restrictive agreements, and if the provider pisses you off, you can throw the phone away and not have to be bothered by it anymore.
said by SD6 See Profile :

The real point is the economics of the market where consumers are losing billions of dollars on service using federally granted wireless spectrum, not the technicalities of whether you CAN do an end around the various barriers to competition.
But again, most cell phone customers don't care about these things. They just want a phone that works.
said by SD6 See Profile :

The large cellular companies are vertical systems with operating profits of about 30%+. It prima facie is NOT a competitive market, rivaled only by some of the oil companies.
What's wrong with companies making "30%+" profit? If i am a shareholder, I would want my company making infinity percent profits all the time. If companies don't make profit, they go under. If cellular as an industry was not profitable, no one would have a phone at all.
said by SD6 See Profile :

It prima facie is NOT a competitive market, rivaled only by some of the oil companies.
I agree here, but who allowed these mergers, in both industries? It was the government. This proves that government is part of the problem here and that more intervention by the government will make things worse.
--
Only SHATNER is Kirk.
nasadude

join:2001-10-05
Rockville, MD
·Comcast

Re: Wireless Industry Is Correct

said by pnh102 See Profile :

...I agree here, but who allowed these mergers, in both industries? It was the government. This proves that government is part of the problem here and that more intervention by the government will make things worse.
1. run against big government and get elected

2. appoint idiots, fools and industry sycophants to positions of power in the govt

3. the idiots, fools and sycophants proceed to give industry anything it wants, with disastrous results

Voila! "the government will make things worse"

The problem here isn't "the government", it's those idiots, fools and sycophants that are running it. Government has been competent in the past and will be again (someday), when it is run by competent people.

pnh102
Reptiles Are Cuddly And Pretty
Premium
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Mount Airy, MD
·Comcast

Re: Wireless Industry Is Correct

said by nasadude See Profile :

The problem here isn't "the government", it's those idiots, fools and sycophants that are running it. Government has been competent in the past and will be again (someday), when it is run by competent people.
Government has been run like this in the USA since 1789. Keep dreaming if you think it will change.
--
Only SHATNER is Kirk.
nasadude

join:2001-10-05
Rockville, MD

Re: Wireless Industry Is Correct

so in your opinion, the government has never done anything good and never will?

pnh102
Reptiles Are Cuddly And Pretty
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·Comcast

Re: Wireless Industry Is Correct

said by nasadude See Profile :

so in your opinion, the government has never done anything good and never will?
Did I say this?

I believe that the federal government can do a great job at tackling the responsibilities with which it was tasked in the US Constitution.

Making iPhones work with Verizon is not one of those responsibilities.
--
Only SHATNER is Kirk.
nasadude

join:2001-10-05
Rockville, MD
·Comcast

Re: Wireless Industry Is Correct

said by pnh102 See Profile :

...

Making iPhones work with Verizon is not one of those responsibilities.
did I say this?

if the carriers weren't allowed to have closed systems, or if competition were sufficient to prevent it from happening, nobody would have to "make" the iphone work with Verizon - it would be designed to work with any carrier. In fact, I thought it already was, but it gets locked by ATT so it won't.

pnh102
Reptiles Are Cuddly And Pretty
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·Comcast

Re: Wireless Industry Is Correct

said by nasadude See Profile :

if the carriers weren't allowed to have closed systems, or if competition were sufficient to prevent it from happening, nobody would have to "make" the iphone work with Verizon - it would be designed to work with any carrier. In fact, I thought it already was, but it gets locked by ATT so it won't.
Well, a kid in NJ already solved this problem, with no need for government intervention.

The idea that government should mandate that the iPhone would work with Verizon or any carrier other than AT&T is ridiculous. Impose enough regulations and we won't even have a cell phone industry anymore.
--
Only SHATNER is Kirk.

dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI

Re: Wireless Industry Is Correct

said by pnh102 See Profile :

...

The idea that government should mandate that the iPhone would work with Verizon or any carrier other than AT&T is ridiculous. Impose enough regulations and we won't even have a cell phone industry anymore.
I agree with you in cases where the resource is not government granted and/or tax payer supported.
--
dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16

TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL

Spoken like an eloquent socialist.

Government has NO BUSINESS in the affairs of how the industry charges for its services. If company ABC nickels and dimes you then company YYZ comes around and does not do that...guess where the people will flock to? This in turn makes all of the companies adjust to be competitive --- this is known as the free market system.

Consumers also never *lost* any money. They made a conscious choice to agree to pay for the services they asked for. The spectrum was bought and paid for by these companies --- not simply granted. The Feds are involved for the obvious reason of not letting people step all over each other and making the spectrum useless. That is about all they should do. No more.
SD6

join:2005-03-26


1 edit

Re: Wireless Industry Is Correct

said by TechieZero See Profile :

Spoken like an eloquent socialist.

Government has NO BUSINESS in the affairs of how the industry charges for its services. If company ABC nickels and dimes you then company YYZ comes around and does not do that...guess where the people will flock to? This in turn makes all of the companies adjust to be competitive --- this is known as the free market system.

Consumers also never *lost* any money. They made a conscious choice to agree to pay for the services they asked for. The spectrum was bought and paid for by these companies --- not simply granted. The Feds are involved for the obvious reason of not letting people step all over each other and making the spectrum useless. That is about all they should do. No more.
Thanks to the people who complemented me on my post, but of course there was no socialism suggested.

Theoretically, competition should make the cellular industry self-correcting. But this isn't happening - operating profits have been at about 30% for several years now. New companies cannot enter the market because spectrum is a finite resource and the existing cellular companies use it all (or own it and don't use it). The problem to be corrected is that, much like Microsoft did with their Windows monopoly, they are leveraging their monopoly over the finite spectrum supply into other markets where there is not a finite supply - into the device manufacturing market (you get a better deal if you buy a branded, locked, subsidized and crippled phone from the carrier), into the services and content market (buy your ringtones and video from them), and into software development (your software has to work with the carrier's devices).

The cellular companies have been able to extend their market power into and distort these other markets. The answer is not socialism, or extensive regulation of cellular service per se, but the return of the free market system to these other markets.

TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL


1 edit

Re: Wireless Industry Is Correct

said by SD6 See Profile :

Theoretically, competition should make the cellular industry self-correcting. But this isn't happening - operating profits have been at about 30% for several years now. New companies cannot enter the market because spectrum is a finite resource and the existing cellular companies use it all (or own it and don't use it). The problem to be corrected is that, much like Microsoft did with their Windows monopoly, they are leveraging their monopoly over the finite spectrum supply into other markets where there is not a finite supply - into the device manufacturing market (you get a better deal if you buy a branded, locked, subsidized and crippled phone from the carrier), into the services and content market (buy your ringtones and video from them), and into software development (your software has to work with the carrier's devices).

The cellular companies have been able to extend their market power into and distort these other markets. The answer is not socialism, or extensive regulation of cellular service per se, but the return of the free market system to these other markets.
What percentage of profit do you think these companies should be making 25%? 20%? How about someone (a boss for example) came up to you and said "You are earning too much money -- I need to cut you back abut 30%." Is that fair? You would leave the job and find another right?

The spectrum is a finite resource, but there are defintely other ways people can communicate with each other. Having a phone is a luxury --- having a WIRELESS PHONE is an even bigger luxury yet. The bitching of not being able to get cheaper bandwith to update your MySpace data on your phone is laughable to me. Don't f-ing use your phone for such a luxury if you can't afford it, and no one is forcing you to do that. There are many other alternatives. They might not be as cool, but the competition is there.

Windows is not a monopoly nor will it ever will be. You are extremly off-base here. People decided to make it popular for intel environments, but no one twists their arm to do so --- in fact the Linux crowd (me included) can tell you that their are other alternatives. There are also many other computing platforms to use which in turn have many competing choices.

The bottom line is that the free-market system is at work and never left. It just isn't the way that YOU like it.

kapil
The Kapil

join:2000-04-26
Chicago, IL

said by pnh102 See Profile :

You don't like nickel and dime billing? Get a pre-paid phone.

You don't like restrictive user agreements or contracts? Pay the full price for your phone and you won't have to deal with one.

You don't like how a GSM-based phone is locked to a particular provider? You can pay someone to unlock it for you.
Most carriers won't allow fancy services like video, data, blackberry etc. on prepaid plans....vanilla voice services only for the most part.

Most carriers also won't allow you to sign up without an agreement on a post-pay plan even if you pay the full price on the equipment.

Finally, it is becoming increasing harder to "unlock" phones. T-Mobile is pretty good about it, AT&T not so much...as seen with the iPhone. Verizon even changes the UI so you can't really use the phone elsewhere....besides most CDMA providers won't provision a phone whose ESN number is not in their system as one of "theirs".

pnh102
Reptiles Are Cuddly And Pretty
Premium
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Mount Airy, MD
·Comcast

Re: Wireless Industry Is Correct

said by kapil See Profile :

Most carriers won't allow fancy services like video, data, blackberry etc. on prepaid plans....vanilla voice services only for the most part.
Why is this a problem?
said by kapil See Profile :

Most carriers also won't allow you to sign up without an agreement on a post-pay plan even if you pay the full price on the equipment.
But again, you can circumvent this with a prepaid phone.
said by kapil See Profile :

Finally, it is becoming increasing harder to "unlock" phones.
The iPhone was unlocked in hours. The level of difficulty in unlocking a phone is irrelevant provided that someone can do it.
said by kapil See Profile :

besides most CDMA providers won't provision a phone whose ESN number is not in their system as one of "theirs".
And if that is important to you, you can currently use a GSM provider which doesn't have such a restriction.
--
Only SHATNER is Kirk.

dnoyeB
Ferrous Phallus

join:2000-10-09
Southfield, MI

T-Mobile's fav 5 requires a modified UI by contract. Of course it works with older phones that do not have the modified UI. But if you read the contract when you sign up for fav 5, it will state that you MUST have a fav 5 enabled phone...
--
dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16

kapil
The Kapil

join:2000-04-26
Chicago, IL

Re: Wireless Industry Is Correct

If you sign up for a myfaves calling plan, t-mobile requires that you buy a compatible phone. While the feature will work anyway, you won't get the benefit of the UI...and t-mobile only does it to reduce support headaches.

The t-mobile myfaves UI, while built into the compatible phones, is not apparent/active until a subscriber who has a myfaves plan inserts his sim card into the device....until such time, the myfaves capable device looks and works the same as its non my-faves compatible counterparts.

n2jtx

join:2001-01-13
Glen Head, NY
·Optimum Online

said by pnh102 See Profile :

You don't want a crippled phone? Do some research and buy one that isn't crippled. I know that for T-Mobile and AT&T there is nothing stopping you from taking a SIM from your existing phone and putting into a new phone that you buy yourself.
T-Mobile and AT&T are only two players. What about Sprint/Nextel and Verizon? As for buying yourself a new phone at full price and putting in your SIM, try doing that with an iPhone and a T-Mobile SIM. There is no such thing as an unlocked iPhone, no matter what price you paid, unless you hack it and remove the eight locks yourself.

said by pnh102 See Profile :

You don't like restrictive user agreements or contracts? Pay the full price for your phone and you won't have to deal with one.
Again, the iPhone has blazed new grounds in restrictive contracts with full priced phones.

said by pnh102 See Profile :

You don't like how a GSM-based phone is locked to a particular provider? You can pay someone to unlock it for you.
Assuming it can be done. Some newer models of phones are so tightly locked down that the old Smart-Clip and similar tools just will not cut it any more. The upcoming Motorola Razor 2 looks like it will be carrier specific no matter who issues it or what you pay for it. It is basically a shell that has had the electronics and software designed by the individual carrier selling their version of the phone. There are GSM, CDMA and HSDPA versions along with many different OS's (Linux or Synergy) running on them (see »www.pcmag.com/article2/0,1759,2170258,00.asp). I would not be surprised if the AT&T version and the T-Mobile version are totally imcompatible with each others SIM's.
--
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pnh102
Reptiles Are Cuddly And Pretty
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Mount Airy, MD
·Comcast

Re: Wireless Industry Is Correct

said by n2jtx See Profile :

T-Mobile and AT&T are only two players. What about Sprint/Nextel and Verizon?
What about them? My post states that it is currently possible to bring your own phone to the carrier of your choice. This is correct, provided it is AT&T or T-Mobile. If this is important to you, why would you go with a carrier that doesn't support this?
said by n2jtx See Profile :

As for buying yourself a new phone at full price and putting in your SIM, try doing that with an iPhone and a T-Mobile SIM. There is no such thing as an unlocked iPhone, no matter what price you paid, unless you hack it and remove the eight locks yourself.
The iPhone has been hacked and cracked numerous times over. Again, it doesn't matter how you crack it, it can be done, it is being done, and it will continue to be done.
said by n2jtx See Profile :

Again, the iPhone has blazed new grounds in restrictive contracts with full priced phones.
Then don't buy an iPhone. Get a phone that has a less restrictive contract instead.
said by n2jtx See Profile :

Assuming it can be done.
Anything can be cracked, given the right amount of time. Even if newer phone models are harder to crack, it is still possible to get different phones which are unlocked if one goes to Ebay or buys them from abroad.
--
Only SHATNER is Kirk.
Skippy25

join:2000-09-13
Hazelwood, MO

Re: Wireless Industry Is Correct

Somethings you just can't see clearly with such a clouded vision.

pnh102
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Re: Wireless Industry Is Correct

said by Skippy25 See Profile :

Somethings you just can't see clearly with such a clouded vision.
Like what?
--
Only SHATNER is Kirk.
nasadude

join:2001-10-05
Rockville, MD
·Comcast

Re: Wireless Industry Is Correct

said by pnh102 See Profile :

said by Skippy25 See Profile :

Somethings you just can't see clearly with such a clouded vision.
Like what?
Like the fact that no matter what excuses or explanations you come up with, the U.S. wireless industry is raping consumers, using spectrum that belongs to the public and being allowed to get away with it by the gov't.

for that matter, it's happening in the wireline industry too, except instead of spectrum it's public rights of way.

pnh102
Reptiles Are Cuddly And Pretty
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Mount Airy, MD
·Comcast

Re: Wireless Industry Is Correct

said by nasadude See Profile :

the U.S. wireless industry is raping consumers
That's a pretty extreme comparison. But I'll bite. How are the wireless companies forcing customers to pay them money? Are they holding guns to peoples' heads and telling them, "you must buy our products and services or else we will kill you?"
--
Only SHATNER is Kirk.
nasadude

join:2001-10-05
Rockville, MD

Re: Wireless Industry Is Correct

this is just a big do loop with no escape; I refer you back to Skippy25 ("Somethings you just can't see clearly with such a clouded vision.")

otherwise, I can see we would clearly be here forever.

TechieZero
Tools Are Using Me
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join:2002-01-25
Wesley Chapel, FL

Re: Wireless Industry Is Correct

said by nasadude See Profile :

this is just a big do loop with no escape; I refer you back to Skippy25 ("Somethings you just can't see clearly with such a clouded vision.")

otherwise, I can see we would clearly be here forever.
No it's not because the answer is simple.

If BUYING_USELESS_WIRELESS_SERVICE = True
Then If GUN_TO_HEAD = False
Then Perform HELL_NO_TO_SERVICE

See? No Do-loop there.

pnh102
Reptiles Are Cuddly And Pretty
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Mount Airy, MD
·Comcast

said by nasadude See Profile :

this is just a big do loop with no escape; I refer you back to Skippy25 ("Somethings you just can't see clearly with such a clouded vision.")
Again... tell me what I am not seeing. Surely if there is more than one thing I am not seeing, it will be very easy for you, or Skippy25, to name one of those things, and show me where I am wrong.
--
Only SHATNER is Kirk.
nasadude

join:2001-10-05
Rockville, MD
·Comcast

Re: Wireless Industry Is Correct

I wish it were that simple, but unfortunately there are a lot of things wrapped up in this.

clearly, you believe that govt should either not regulate any industry at all or at least very lightly. the undertone seems to be that if industry were regulated, in the absence of meaningful market competition, to be more consumer friendly this is a bad thing and the poor industry would suffer.

you say nobody is putting a gun to consumer's heads and making them buy these services as a way to justify and excuse the actions of the industry.

turn this around: let's say the government imposes consumer friendly conditions (network neutrality, carterphone, reqts to wholesale to competitors - yes, truly a fantasy) on the 700Mhz auction. I presume your position would be (just like ATT, Verizon, etc): why that's horrible! the auction won't make as much money! nobody will bid under those conditions!

guess what my response would be? nobody is holding a gun to these companies head to make them bid; if they don't like the conditions they don't have to participate.

so why can't we have govt regulate for the benefit of consumers? if the industry doesn't like it, they don't have to play - except that's not what they do, they buy legislators and get the rules changed to overwhelmingly benefit themselves at the expense of consumers.

companies are in the business of making money, not being nice to consumers - I understand that. companies are nice to consumers either because of competition or govt regulation or maybe a combination of the two. In the absence of meaningful competition, the government should step in to regulate for the benefit of consumers. That being said, I would much prefer this happen by competition rather than regulation, but sometimes the government chooses not to encourage or even allow competition and sometimes companies are very successful at rent seeking (buying legislators) and are able to distort the market for their benefit.

I would much prefer competition, but when the market won't allow it, the govt should step in to correct the situation.

TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL

Re: Wireless Industry Is Correct

said by nasadude See Profile :

I wish it were that simple, but unfortunately there are a lot of things wrapped up in this.

clearly, you believe that govt should either not regulate any industry at all or at least very lightly. the undertone seems to be that if industry were regulated, in the absence of meaningful market competition, to be more consumer friendly this is a bad thing and the poor industry would suffer.

you say nobody is putting a gun to consumer's heads and making them buy these services as a way to justify and excuse the actions of the industry.

turn this around: let's say the government imposes consumer friendly conditions (network neutrality, carterphone, reqts to wholesale to competitors - yes, truly a fantasy) on the 700Mhz auction. I presume your position would be (just like ATT, Verizon, etc): why that's horrible! the auction won't make as much money! nobody will bid under those conditions!

guess what my response would be? nobody is holding a gun to these companies head to make them bid; if they don't like the conditions they don't have to participate.

so why can't we have govt regulate for the benefit of consumers? if the industry doesn't like it, they don't have to play - except that's not what they do, they buy legislators and get the rules changed to overwhelmingly benefit themselves at the expense of consumers.

companies are in the business of making money, not being nice to consumers - I understand that. companies are nice to consumers either because of competition or govt regulation or maybe a combination of the two. In the absence of meaningful competition, the government should step in to regulate for the benefit of consumers. That being said, I would much prefer this happen by competition rather than regulation, but sometimes the government chooses not to encourage or even allow competition and sometimes companies are very successful at rent seeking (buying legislators) and are able to distort the market for their benefit.

I would much prefer competition, but when the market won't allow it, the govt should step in to correct the situation.
I see that you are trying to me more open-minded and I don't want to squash that. You are close but not there yet.

Government should not regulate for the benefit of the consumer. Government should not regulate for the sake of business as well. People keep trying to put up this wall between business and the consumer and it does not exist. Neither will exist w/o each other. They govern themselves with their dollars, spending power and goods and services.

Your above example is perfectly valid if no one found profit in those conditions, which has happened before in either no participation or the lack of innovation in a particular area. The forced split of AT&T is a great example of this. After the split the baby-bells did nothing for a long time as their was no incentive or drive to do so. Why should they? The government is just going to beat them down again. Now with competing technologies (cable VOIP, wireless etc) outside of POTS are we seeing innovation (the push to fiber etc.) --- all to compete for voice and data.

People scream monopoly and ask for more government controls. You know who has a Monopoly? The Government does! And what's worse about this monopoly is that we have a very limited way of having it respond to our needs. So why replace one "monopoly" with another?

DaveNJ
No Fear

join:1999-09-01
New Jersey
The carriers need to separated from the phones. The current system doesnt help the customer.

See 11 replies to this post

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY
·Sprint Mobile Broa..
·RoadRunner Cable
·BroadVoice

said by pnh102 See Profile :

And I would dare say that if Congress wants to waste our time and money investigating this non-issue, then it needs to extend its break.

Most of the problems highlighted can be worked around with no need for government bungling:

You don't want a crippled phone? Do some research and buy one that isn't crippled. I know that for T-Mobile and AT&T there is nothing stopping you from taking a SIM from your existing phone and putting into a new phone that you buy yourself.

You don't like nickel and dime billing? Get a pre-paid phone.

You don't like restrictive user agreements or contracts? Pay the full price for your phone and you won't have to deal with one.

You don't like how a GSM-based phone is locked to a particular provider? You can pay someone to unlock it for you.
Exactly. I read this news item and I was left scratching my head. Sure, some phones sold in the US are "crippled" by the provider, but as you mentioned, a consumer is under no obligation to purchase that phone from that carrier. Anyone who knows how to use the internet can buy an unlocked phone (on ebay, from the manufacturer, or from an importer) for a marginally higher cost. The only reason that phones are so cheap in the US is BECAUSE they are subsidized by the carrier, who then has the right to do whatever they want to them! Dont want it crippled? Then pay a little more and get it unlocked! The funny thing is that most import shops will even give you between $100 and $300 off the cost of the unlocked phone if you sign up for a new service agreement through them! You then end up paying about the same, for the same exact phone, AND it is unlocked and "uncrippled". It shocks me that on a site like this, with so many people who should be technically inclined, that people are still complaining about things like this. Lets cut to the chase here. If you think you are going to get a top of the line phone with no contract, not subsidized by a carrier, with all the features you want, it wont cost $99. Just for the record, unlocked phones in Europe and Asia also dont cost $99, so quit your bitching and pony up the cash. Top of the line phones all cost a few hundred dollars so you have a choice; subsidize, unlock, or just deal with it.
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я люблю Денди!

greendragon
Premium
join:2003-09-20
Stewartville, MN

...

I hate it when people play with statistics...
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Folding for our future!!
bennor

join:2006-07-22
New Haven, CT

Re: ...

said by greendragon See Profile :

I hate it when people play with statistics...
And to that I would add that "and hate people who lie with statistics..."

Then of course there's:
"There are three kinds of lies: lies, damned lies, and statistics." - Benjamin Disraeli

Oh wait we're talking about the wireless industry, they wouldn't lie and fudge statistics would they?

Yohoo

@ameritech.net

You should see how your county auditor assess your property.
Talk about data manipulation. And you can't challenge it because they won't provide you with the information. Ask them several times as to how they come up with the values of your property and they will give you different data each time. Of course if you had the money to hire a lawyer, they will gladly reduce the value of your property and as a result, your property tax.
jc100

join:2002-04-10
·RoadRunner Cable

Think Tank

Why not call these faux think tanks what they really are, Anti Consumer. Instead of giving your fake group a spiffy name with sugar coating, let's just grow the balls and state the facts. Your group is the Anti Consumer League. Your job is to put the spin on the worst of the worst, and hope no one digs beyond the surface to find out who is behind the study. If someone does dig, your next effort is to grease the wheels that make the legislation (politicians) and send your team of lobbyists to smooth all over. Pending all else fails, you grab your team of lawyers from this "consumer group" who then proceed to sue due to the unfair treatment. Repeat as necessary.
bennor

join:2006-07-22
New Haven, CT

Re: Think Tank

And the people in the Anti Consumer think tanks would call us what we really are: Anti Business.

Somewhere along the way the business world changed and they now sees us as hostiles in a war zone. They see us not as consumers to sell a quality product too, but someone who they can suck as much money as possible out of while providing as little service, or low quality product, as possible to.

But as the Anti-Consumer people say, you can always switch. To that I say; switch to who if all are offering similar products and are all trying to pick my pocket with the lowest service and lowest quality product.
jc100

join:2002-04-10
·RoadRunner Cable


1 edit

Re: Think Tank

Very true. Competition is good, if there is real competition. The problem starts that most places have cherry picking, so businesses end up being a monopoly. We all know what happens there.

As to those people who say we're anti business, my retort is EARN my money and not expect it. There use to be a day where companies kept their loyal customers and tried to acquire new ones. For these people, companies offered perks and reasons to stay. Now of days, instead of giving people a reason, they simply look for avenues to force membership. Such examples include using the legislator to stem the competition, locking people into contracts with very fine print, charging exuberant cancellation fees, etc. Hence, gone are the days where the business was pro consumer. Welcome to the days where businesses are all about providing the least amount for the most money.
jester121

join:2003-08-09
Lake Zurich, IL
·ViaTalk

Re: Think Tank

said by jc100 See Profile :

Hence, gone are the days where the business was pro consumer. Welcome to the days where businesses are all about providing the least amount for the most money.
Wake up, smell the coffee. Business has never been pro consumer; the two are motivated by market forces that are by definition at odds with one another. Consumers want as much as possible for as little money as possible, and companies want as much money as possible for providing as little as possible. It as always been so, and always will be (in a comparitively free market, of course).

Your wistful soliloquy may give you warm fuzzy feelings but it's not realistic or historically accurate.
jc100

join:2002-04-10
·RoadRunner Cable

Re: Think Tank

Actually, you are partially right, but far from base. Granted, both the business and consumer want the most for their money / investment. However, you fail to see that business no longer cares about the customer, or earning his or her dollars. First, the business world no longer has technical support that speaks English. Hence, the consumer buys the product but rarely can get help on it. Next, business inflates the product well above cost, when there is no competition. Yet, the customer gets little in return such as improved service. Once again, this competition killing can be due to buying legislation or preventing the rival from stepping in. We all know that healthy competition are good for all. It motivates innovation and promotes implementation. IE. It makes the company come up with bigger and better products to keep their customers. Last, business while allowed to make a profit, is not allowed to price fix. A good example of how competition makes the world go round is in my area. We had one ISP and another moved in. My isp jacked the cost up ten dollars a month before ISP #2 entered. Within two months, their prices dropped and matched the competitions. So while your assessment of business is semi accurate, it is far from being totally.
jester121

join:2003-08-09
Lake Zurich, IL
·ViaTalk

Re: Think Tank

Of course the company earns the customer's dollar; they certainly don't break in and steal it in the dead of night. Once again, the company tries to sell their product for the most money possible (either lots of units for a little money or a few units for a lot of money) while keeping their expenses low. From your example, clearly off-shoring of tech support isn't THAT big of a problem, because consumers are still buying lots of computers and electronics.

The thing is, companies have wised up over the years -- they've found that warm fuzzy treatment doesn't really matter, and customer loyalty isn't all it's cracked up to be. Take mobile phone carriers for example -- why should Sprint put up with crap from a few hundred disgruntled customers who are always calling to complain, using scarce customer service resources, and ending up costing Sprint more money than they bring in? They say "screw that, we don't want you as a customer, go hassle someone else."

Why should AT&T bend over backward to keep you happy as a customer? They're smart enough to recognize that every cell provider out there is going to have a percentage (10-20% maybe?) of customers that leave every year, so why worry about an individual customer? Sure, AT&T loses 15% of their customers, but so do Sprint, T-Mobile, and Verizon. Those Sprint, TMO, and VZ customers all have to go somewhere for service, and a proportional number will end up at AT&T when it's all said and done.

As a customer, you are entitled to precisely two things: the right to receive or use the goods or service you've purchased, and the right to take your business elsewhere if and when you aren't satisfied.

If you want to change how businesses operate, by all means start your own company with dozens of excess English speaking customer service reps on call all the time, waiting to give free bonuses to any customer who calls with a problem. This will result in great customer service experiences, but probably won't do much for your company's longevity.

Richard B
Fur It Up

join:2007-06-22
Portland, OR
·Comcast

I got a better Idea

I you do not like your phone ditch it and get a lap top.
I think the report is right. When I shopped for my new phone I was dazzled by the choices of phones and service. My gripe is not too little choices but to many and often for features I would never use. I do not need a camera or a video phone, I thinks the I phone is completely ridiculous. As for nickel and dimming charges I guess some must be literate to where one can not read the contract before signing. This is why I decided on a pre-paid plan by T-Mobile. Perhaps the phones are crippled becasue the company dose have the capability to offer such services or there is no market for them.
As for the think tanks who would I ever turn what Karl has to say, it on rampant Ad Hominem after another, get fact straight and respond o the arguments instead of attack the organization.
Sammer

join:2005-12-22
Pittsburgh, PA

Better coverage?

The real failure of U. S. cell phone companies is to provide four or five bar service throughout most of the country. Who cares whether your phone is locked or unlocked or basic or advanced if you're in a dead spot? While no ones seems to come right out and say it IMHO that is the real reason for the grilling by members of Congress.
kerton

join:2003-05-15
Pleasanton, CA

In Defense of US Wireless Service

Just for those of you who will jump on me as a shill, yes I have consulted for many wireless companies (yet none of the US-based yet). On the other hand, I have been very critical of them on my posts as wireless editor at techdirt.com.

So here's couple of very important bottom liners:

1) Say what you will, when all the costs paid by consumers are divided by all the minutes of cell phone gabbing they do, the USA is -- by far -- the cheapest per minute, at around 7 cents. Europe and the RoW is about 3x our cost/minute. Canada is little higher. Don't forget that that's our cost/minute in our service plans. We also pay less (much more highly subsidized) for phones than Europeans, Asians, and people in developing economies. Cheaper up front & cheaper in ongoing use!

I'd be hard pressed to tell you why, but I think it has to do with our "all you can eat" culture, and our "mobile party pays" model. Either way, inject that knowledge into any whining to add a tint of reality.

2) We don't get 4-5 bars of coverage everywhere in the country, but...um, ever look at a map? Compare the USA to, say, the Netherlands or Japan. See any size differential? Do you think there are different population densities at play? Yes, they have better coverage even in cities, malls, and subways, but do you think our carriers might be distracted by trying to cover the slightly wider service area?

I think the big complaints should be that our service variety and choice of handsets is lame. That carriers often cripple features which don't support their business models or future plans, and that they have closed their content services, thus blocking out scads of creative "two guys in a garage" types of mobile applications. Sure, there's plenty room to complain, but don't take it too far.
Sammer

join:2005-12-22
Pittsburgh, PA

Re: In Defense of US Wireless Service

said by kerton See Profile :

2) We don't get 4-5 bars of coverage everywhere in the country, but...um, ever look at a map? Compare the USA to, say, the Netherlands or Japan. See any size differential? Do you think there are different population densities at play? Yes, they have better coverage even in cities, malls, and subways, but do you think our carriers might be distracted by trying to cover the slightly wider service area?
Good point and the low cost per minute doesn't leave much to expand coverage.
However members of Congress tend to travel extensively throughout the district or state they represent and carry cell phones. All you or I can do when we don't get coverage is vent, they have real power.
tmc8080

join:2004-04-24
Floral Park, NY

screw the carriers...

We should have UNLIMITED wireless service by now (on network) with roaming plans at the current blocks of time added on to 100 minutes with the unlimited plan. ALL the carriers can do alot better..

Sprint, AT&T, Verizon, Tmobile, Alltel, Rogers, Telus, Mounty Bell, etc..

And you know what you can do with your surcharges!!
Forums » Nothing To See Here, Move Along


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