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story category Outages Continue To Create Concerns
Damage to fiber optic cables require increased efforts
(old news - 01:50PM Sunday Jan 07 2007)
tags: Fiber · outage
As we noted yesterday, damage to fiber optic cables can create widespread outages which affect the daily interactions of hundreds of people. A severed cable in Illinois put over three hundred AT&T customers out of telephone service last Thursday, and only about a third of those customers have regained their service. Expressing concerns for their consumers, “AT&T will be distributing mobile phones to customers who may need alternative means of communications”. Likewise, “Naperville police also are making a limited number of wireless phones available to elderly residents and those who have no other means of reaching emergency services”. The Naperville Sun reports that as problems with extended outages continue, companies will have to work harder to meet the emergency telecommunications needs of their customers.

Related:
  1. Damage to Fiber Optic Lines Creates Complaints
  2. Fire Damages Fiber Optic Cable in Northern California
  3. The Fragility of Fiber Optic Networks
  4. 5.3 Million North America Fiber Customers
  5. TDS Telecom Launches 50 Mbps Fiber
  6. Verizon's FioS Deployment Enters A New Chapter
  7. Why Run Fiber When You Can Run Ads That Pretend You Do?
  8. British Telecom Losing Its Fiber Phobia?
Forums » Outages Continue To Create Concerns
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Post a:

tacoma
Bleeding Dodger Blue
Premium
join:2001-05-18
Riverside, CA

1 edit

Big deal

Who cares?

300 people without fiber OH NO!

Thousands loose their cooper lines and have no phone service daily.

Where are their backup cell phones?

This sounds like anti-fiber propaganda, OR anti-AT&T vomit.
Austinloop

join:2001-08-19
Austin, TX

Re: Big deal

Well, having read the newspaper article link, it mentions cut wires, not fiber, so what is it? copper or fiber?

As for digging in rainy conditions, and trying to keep from having the excavation cave in, should the workers go ahead without protection and then get buried by a cave in?

roamer1
sticking it out at you

join:2001-03-24
Atlanta, GA
clubs:

Re: Big deal

said by Austinloop See Profile :

Well, having read the newspaper article link, it mentions cut wires, not fiber, so what is it? copper or fiber?
Sounds like copper...a fiber cut normally affects a lot more than 350 subs.

-SC
--
said to me: "it seems like all you ever buy is Abercrombie and cell phones"

Persona
Premium
join:2004-07-07
Gravenhurst, ON

Re: Big deal

Interesting comment...we all know that it was originally put in for its huge carrying capacity and not its robustness. So what are they doing, running it everywhere now?
Better to keep it well protected as trunk.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA

said by tacoma See Profile :

This sounds like anti-fiber propaganda, OR anti-AT&T vomit.
More like a slow news day.

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
·QuantumVoice
·AT&T Southeast
·RoadRunner Cable


1 edit

Re: Big deal

said by ColorBASIC See Profile :

said by tacoma See Profile :

This sounds like anti-fiber propaganda, OR anti-AT&T vomit.
More like a slow news day.
Sundays are always slow

Edit no punt intended on Karl or KathrynV Part. they do there job very good .

verolom

join:2002-03-23
Eagleville, PA
·Comcast

Not the AT&T of yore

I recognize the scale and complexity of AT&T's network, but what happened to 99.999% availability, disaster recovery, SONET rings, n to n redundancy, FASTAR, etc, etc.

Oh wait, I know. All the people that used to make all this work are now gone. GONE! It doesn't matter how automated the network is, it needs people to run it.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA


1 edit

Re: Not the AT&T of yore

Well considering this is 200 (since 100 are already back up) of how many million? 99.999% doesn't seem too far off.

Meanwhile no network, whether electricity, water, or information technology can defend itself from construction workers tearing up infrastructure or other accident.

Again, this is only 200 customers, not 200,000. A car crashing into a cable box on the street or into a telephone pole would bring down more customers.

This isn't news other than touting the reliablility of service such that such a small outage makes news.

manfmmd
Premium
join:2003-01-14
Earth
clubs:


1 edit
Please provide a source where residential customers with no SLA are guaranteed "five 9's" reliability.
--
huh? | AIM | Speaker Pelosi?!?...OH THE HUMANITY!

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:

Re: Not the AT&T of yore

Maybe it wasn't a written-in-stone guarantee? Five 9's reliability is expected unless you are in a developing nation.

manfmmd
Premium
join:2003-01-14
Earth
clubs:

Re: Not the AT&T of yore

People "expect" too much.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:

Re: Not the AT&T of yore

People expect reliability, because that's what we're used to.

What happened? When did we lose "developed nation" status?
smcallah

join:2004-08-05
Home

Re: Not the AT&T of yore

said by JTRockville See Profile :

What happened? When did we lose "developed nation" status?
When did we get arbitrary reasons for five "9s" availability?

manfmmd
Premium
join:2003-01-14
Earth
clubs:

We haven't, but I find it unreasonable to expect that there will NEVER be an outage and am slightly offended with people that take the "sky is falling" mentality when there is an outage. What did people ever do before 911, cell phones, cable TV, and other such "services" before they existed? The answer is, they managed to survive.

Maybe people need to get up once in a while and take a walk and stop worrying so damn much about everything.
--
huh? | AIM | Speaker Pelosi?!?...OH THE HUMANITY!

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS


1 edit

Re: Not the AT&T of yore

Most of us weren't alive when there was no phone service.

And those that did manage to survive back then, did so for a much reduced life span.

Perhaps you should take the walk. Me? I'll take reliable services and developed nation status. No more excuses.
dynodb
Premium,VIP
join:2004-04-21
Minneapolis, MN

said by JTRockville See Profile :

People expect reliability, because that's what we're used to.

What happened? When did we lose "developed nation" status?
Yeah, I bet they never have cable cuts in Nigeria. By your reasoning AT&T should take down service once a week so people like you won't develop an entitlement mentality that leads them to expect that their service should not go down EVER for any reason at all, including cable cuts.

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:

Re: Not the AT&T of yore

A better solution would be to hire verolom See Profile as a consultant.

verolom

join:2002-03-23
Eagleville, PA

Re: Not the AT&T of yore

Ha-ha-ha!

Actually, they did a few years back, but then let me go.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA

said by JTRockville See Profile :

Maybe it wasn't a written-in-stone guarantee? Five 9's reliability is expected unless you are in a developing nation.
Even with that arbitrary expectation, you think there is currently more than 1 in 100,000 in the US with POTS down at any particular moment? I don't. I would be interested to see what nation has more reliable and inexpensive telecommunication services than we do.
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
This is not a fiber cut...
--
Toolmaster of La Grange.
dynodb
Premium,VIP
join:2004-04-21
Minneapolis, MN

said by verolom See Profile :

I recognize the scale and complexity of AT&T's network, but what happened to 99.999% availability, disaster recovery, SONET rings, n to n redundancy, FASTAR, etc, etc.

Oh wait, I know. All the people that used to make all this work are now gone. GONE! It doesn't matter how automated the network is, it needs people to run it.
Yeah, I guess they fired the armed guards stationed every 1/4 mile along buried cable routes to make sure some idiot Backhoe Bob doesn't cut the lines because he didn't call for a cable locate before digging.

No written SLA I'm aware of can stop a cable-seeking backhoe. AT&T went so far as to provide people with cell phones because of a cut, the fix for which required digging up a street and splicing in trenches in the rain. No reasonable person (and I know that doesn't cover half of BBR readership, including the editors) could expect them to do more than that.

But yeah, they're yet another Big Evil Greedy Corporation for not providing each and every home access to a SONET ring for their $30/month POTS service.
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest

Inaccurate

First off, the cable cut in Naperville is a good old-fashioned garden-variety copper-hit-with-construction-equipment outage. How this is relevant to fiber only the editor knows.

Second, "[t]he outage occurred around noon Thursday after a third-party contractor cut through cables while working on an electrical upgrade project" implies that this was Naperville's municipal-owned electric company's fault. I hope that AT&T sends Naperville a bit fat bill for the repair.

Lastly, nowhere in the cited Naperville Sun story is there any substantiation for the claim that "companies will have to work harder to meet the emergency telecommunications needs of their customers". AT&T is doing what they always do...provide either 911-only wireless phones for small outages (which this is) or trailers with phones parked in affected areas for larger outages. They've also made the wireless phones available to Naperville police for distribution.
--
Toolmaster of La Grange.
viperlmw
Premium
join:2005-01-25

Re: Inaccurate

KathrynV did some spinning yesterday also in this post: »Damage to Fiber Optic Lines Creates Complaints

I don't understand the acrimony this poster seems to have towards telcos.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA


1 edit

This isn't news

Service outages in all utilities happen and shockingly there is always at least 1 person somewhere who has a utility down.

What's next? A DSLR article about 8 people at a bowling alley suffering a beer tap outage? Then again, it's the NFL playoffs and a beer outage could be considered a major problem.

Evil_Icon
Digital Pimp

join:2003-02-24
Bossier City, LA

Re: This isn't news

I agree with Tacoma 100%.

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:
·QuantumVoice
·AT&T Southeast
·RoadRunner Cable

said by ColorBASIC See Profile :

Then again, it's the NFL playoffs
Dont get the wife started on that it was funny last night i got on the computer and the wife watched the game. Talk about some new cuss words i wrote them down

envoid

join:2002-12-21
Duluth, GA

find it funny...

There's almost never a day that you don't hear about an outage of either gas, electricity, phone, whatever by some idiot contractor who didn't know wtf they were doing these days. They need to make the fines bigger for this so the contracting company actually spends time finding where the cables and pipes are.
Tigerpaw509
Premium
join:2006-07-15
Huntley, IL

Re: find it funny...

Wake me up after the pit is ready,then I'll start splicing
Forums » Outages Continue To Create Concerns


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