dslreports logo

story category
Outsourced Comcast Tech Goes Vigilante On Xbox Cheaters
Tech brags of accessing private user data...
by Karl Bode 12:19PM Wednesday Apr 02 2008 Tipped by dispatcher21 See Profile
A Convergsys support technician outsourced by Comcast may have gone a little overboard in a quest for righteous videogame vengeance. After getting packet flooded (a networking trick that essentially DDoS's a user's Xbox) by some fellow gamers on Microsoft's Xbox Live! service, the rep claims he used Comcast support systems to wage war on the perpetrator, a Comcast customer.

I work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agents.
-"Sir Lagzalot"
"I work for Comcast as a tier 2.5 support agent, which essentially means im one of the top 1% elitest agents," brags the tech in a post to the Halo3 forums. According to "Sir Lagzalot," he used Comcast systems while at work to track down the cheater using said elite skills:
I proceeded to input his ip address into a program we have called SERVICE VISIBILITY PORTAL -- SVP for short -- and it brought up his account, address phone number, daddy's credit card info -- the whole nine yards...I decided that since this kid was indeed involved in illegal activity I'd give his daddy a call.
If his melodramatic post is to be believed (which we have no way to confirm), his call to the father resulted in the Xbox live cheater getting a beating and his Xbox getting smashed with a hammer:
well the father was furious, not at me however he assured me he would take care of the problem... the father began to yell at his son, i then heard a loud smack, and then sobbing, and then cracking noise as if something was breaking..it then occured to me that the father had just beat the sh.t out of his kid, and the cracking noise was the sound of a hammer on an xbox , i decided that being the self indulgent bastard i am, i wanted more...the father put the son on the phone, still sobbing i might add..and i said to him.."do you know who this is??" he answered "no"..i said "remember that guy u cheated some 20-30 minutes ago and i said u would pay??, well guess what son...u just did."
Click for full size
To support his story, the tech in question posted these two screenshots of the internal Comcast tools he supposedly used to enact his revenge. The support rep then brags about being able to terminate user accounts at any time:
i basically added these two pics for the non believers...and YES I can powercycle "shut off your modem" and lag you out of matchmaking as well...let this stupid little boy be a lesson to u all, dont flood my ip, or anyone elses...because if you plan on doing so i will cancel your service and you WILL have to find an new isp which can mean up to 500$ in installation charges, and for many of you comcast is the ONLY isp in your area...so let me rephrase this..IS IT WORTH IT????
With this power didn't come the wisdom to avoid using a real name before publicly bragging about abusing Comcast support systems for personal reasons. As a result, here's the Myspace page (first made private, then deleted since our report was first published -Ed.) and some photos of one twenty-year-old Mark Ribeiro of Canada. Ironically, he's a third year Criminology major.

While nobody likes a cheater, nobody likes having their personal ISP information accessed for vendettas by outsourced Canadian labor, either. Or at least you'd think so. Not one post in the ten-page original thread so much as suggested it might have been a dumb idea. Several called Ribeiro a hero. In other posts by Ribeiro on the Halo 3 Forums website, he jokes about giving up user credit card numbers.
i can restart your modem with a push of a button...so dont piss me off.
-"Sir Lagzalot"
I can get anyones creditcard number by your ip address if u have comcast and are in my party :P I know your home address zipcode, email accounts as well...oh ya, and best part is i can restart your modem with a push of a button...so dont piss me off :P
Assuming his claims of privacy abuse, illegal dissemination of customer information and general anarchy are true, we know he's truly wandered off the Comcast reservation when he starts advocating BitTorrent use:
torrents torrents torrents..start off by going to ww.utorrent.com installing that program, then go to mininova.org and download anything u want from there. utorrent is the program u use to DL.
Comcast, for one, isn't laughing.

"We have identified the person who created this inappropriate post as an employee of Convergys, a third-party vendor who provides technical customer support for Comcast customers," Comcast spokesperson Jenni Moyer tells us. Moyer calls the tech's behavior "completely unacceptable," given he ignored proper protocols for reporting network abuse. If his story is true, he potentially ran afoul of several laws as well.

"We've contacted Convergys to demand that he be immediately removed from performing any work for Comcast and that they conduct a thorough investigation and take appropriate disciplinary action," Moyer says.


231 comments .. click to read

Recommended comments

My avatar looks like me, if I was 2D.
Martinsburg, WV

2 recommendations

He failed the test

"Nearly all men can stand adversity, but if you want to test a man's character, give him power." - Abraham Lincoln
KEN LEEEEEEE... tulibu dibu douchoo!

Laguna Hills, CA

2 recommendations

reply to marigolds

Re: And imagine if he had done it this way...

I think that conversation would have some something like...

said by Supervisor :
STFU douche. Gimmie another Twinkie 'n' get back to work. And for Christ's sake put yer friggin' hat on straight. You look like a 'tard.

Yarmouth Port, MA

4 recommendations

Maybe your life's purpose is to serve as a warning to others

Wow ... wow ... wow ...

Now here was a guy who did everything wrong. As an insider, he could have worked with Comcast's abuse desk to accomplish the very same thing -- without coloring outside of the lines.

And while he might complete his criminology degree, these pictures could very well end his career before it starts. That's a good thing. The lessons that successful police officers learn is that discretion is the better part of valor and He who seeks vengeance must dig two graves: one for his enemy and one for himself. And, ultimately, when the bad guy seems to get away with it, Time wounds all heels.

I'd hate to see this indiscretion ruin his life. While it's never nice to see your future plans vanish before your eyes, in ten years he'll realize that it is painful times like these that shapes ones maturity.
Robb Topolski -= funchords.com =- Hillsboro, Oregon
FCC Public Hearing on the Future of the Internet - Thursday, April 17th - Stanford Univ., Calif.

Mr Gradenko


2 recommendations

That's nothing

Sir Assalot is ver 2.5; you should check out Prince Dongleballs at ver 3.0


Java Heathen
Honesdale, PA

2 recommendations

reply to quarkmachine

Re: Genius

said by quarkmachine:

You can tell he's a moron just by that pic... he can't even get his hat on straight!
No no man, I think he has a disability. Be gentle.
Only through the criticizing of others can we learn to love ourselves.