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story category Paying for SMS Spam
Nextel users work for spam refunds
(old news - 04:13PM Thursday Oct 30 2003)
tags: wireless · spam
Users in our Cellphone Providers and Plans forum attempt to get refunds from Nextel for SMS spam being sent to their mobile phones. Nextel customers report that they're being charged fifteen cents for every SMS spam sent to their mobile device, even when the spam comes from Nextel themselves. Users are reporting varying degrees of success in trying to obtain refunds. There's a fairly nice profit margin there if the majority of Nextel's users aren't paying attention to their monthly bills.

Related:
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  5. Clearwire Launch Grumblings Continue
  6. VoIP Over 3G Still Not Working For iPhone
  7. Verizon Keeps Swinging At AT&T
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Forums » Paying for SMS Spam
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Post a:

aSic
application specific
Premium
join:2001-05-17
Wakulla, FL
clubs:

Glad to know I'm not alone...

I'm glad Sprint doesnt charge me per message. I'd be paying out my ass for many more years to pay it all off with all the spam I get.
--
Teamwork is a lot of people doing what I say. | irc.fj33r.com #dslr

SuperJudge
Magus
Premium
join:2002-11-14
Albany, GA
clubs:

Re: Glad to know I'm not alone...

Oh hell yeah, I get a few a day. Some days, I get a few every hour.
--
MediaXPeer
joebear29

join:2003-07-20
Alabaster, AL

Who is sending the spam?

Is it Nextel, or a third party?

gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
·AT&T CallVantage
·Comcast Digital Vo..
·Comcast


Re: Who is sending the spam?

It's both. Nextel just changed there Online web plans to not include 300 text messages any more.

1) people were getting charged .15 cents (me included) and couldn't understand why. I called 3 times and they credited me finally the 4th time some one told me why I was getting charged.

2) You get mainly spam from 3rd party but some from Nextel and you get charged for both. Some people are having issues get there accounts credited.

If you pay $5 for 300 text messages or $10 for 2 way text messaging well you don't get charged. Well unless you go over those 300.
[text was edited by author 2003-10-30 15:51:48]
TokyoGuy

join:2003-01-03

get use to it

I posted this is another thread...........
In Japan we get spammed to death and we pay for it one way or another. Either in receiving or in higher monthly charges(Vodaphone is most$$$$ In Japan) they offer free incoming mail up to so many letter. BUT YOU PAY FOR IT In higher monthly and mail cost. Spam is not going to stop on cell phones. Use filters and blockers from your service. Japan users filters are on high most of the time if not all the time. Its not going to go always. get use to it. I am not trying to be mean but realistic

gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
·AT&T CallVantage
·Comcast Digital Vo..
·Comcast

Re: get use to it

Tokyo,

it's not a question of being realistic you are missing 2 key points.

We are getting spammed by Nextel themselves not just other spammers.

So 1 nextel is letting us no of new things but charging us for it.

#2 is they took away 300 incoming messages (if you had web on your phone) without telling us except in super fine print. Most of the Customer Care people didn't know.
TokyoGuy

join:2003-01-03

Re: get use to it

Miss the point? Hum.........Don`t think so.
Facts are world wide spam going through cell phones is growing ever year. "Letting you know?" what in the world are you talking about? They don`t have to tell you this if that's what your referring to. Facts are spamming is growing and there is nothing we can do about it. Otherwise you have lost...........

gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:

Re: get use to it

The fact that Nextel is spamming it's own customers is the bigger issue. Talking about services they are now offering and charging there customers you are missing the point!!
joebear29

join:2003-07-20
Alabaster, AL

Ok, thanks for the info.

Nextel should not charge for the messages they send. Period.

Regarding third parties, it's a difficult question. Nextel has no way of knowing what's spam and what's not. It'd be easy to receive 50 messages, then call Nextel and claim 25 were spam and want a refund.

of course, the real slimes are the ones who send the unsolicited messages.

starreem
Premium
join:2000-12-22
Raleigh, NC
clubs:

I got spammed.....

We recently got spammed on all our Nextel phones about 2 weeks after first seeing a post in the spam forum. It was from "Nexbell". We called to complain, and Nextel said they could sign us up for some "no charge" spam filter, and told us to call when the bill comes to have the SMS charges reversed. If we can only remember to call when the bill comes in......
--
From the Depths of Lurk

starreem
Premium
join:2000-12-22
Raleigh, NC
clubs:

Re: I got spammed.....

For those interested... here is the original post in the spam forum that give the info on who is doing the spamming lately

»Nextel phone text spammed
--
From the Depths of Lurk
vic102482
Premium
join:2002-04-30
Upper Marlboro, MD

15 cents for a text message?

But you get 64K of nights and weekend voice streams or incoming calls for free right?
comcasttech0

join:2002-03-06
Edmonton, AB

Rogers Spams their customers too!

The same thing happens to customers with Rogers/A&TT (Canada) but luckily anything you get from Rogers isn't being charged to you as the consumer... Rogers gives you the first 2500 messages received free, after that you pay X amount per message.

Although the pointless SPAM we get from rogers is for pointless prizes you can atleast reply and tell them where to stick it, and hopefully they won't respond back!

cheers,

cctech0

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·AT&T Midwest
·Site5.com
·Comcast

Huge problem with great potential for abuse

I have been following this problem closely for a while now. I have been a nextel subscriber for over 3 years now, and while I love their service, this is a huge issue. It started out with Nextel sending out a SMS message a while ago and charging everyone .15 cents for the privilege if they didn't already have text messaging on their account. There are about 12 million subscribers, so you have to figure even if 35% of them dispute the charges, then you are looking at about 1.5 million in revenue from one message. That is just unreal.

What's worse, they can't shut off text messaging on your account off if you want voice mail notification to work. The only solution would be to make incoming messages free or something along those lines. However, I don't think that will happen.
--
My Domain
Nightfall's Hockey and Life Journal

trisomy
Premium
join:2002-05-23
Houston, TX

Re: Huge problem with great potential for abuse

Nightfall, do you know whether or not unrequested text messaging to your mobile telephone falls under the DNC "laws" which forbid telesolicitation to mobile numbers?

Jeremy341
Bye
Premium
join:2000-01-06
localhost

Re: Huge problem with great potential for abuse

said by trisomy See Profile:
do you know whether or not unrequested text messaging to your mobile telephone falls under the DNC "laws" which forbid telesolicitation to mobile numbers?
SMS is completely separate. There are no laws forbidding unsolicited SMS.

trisomy
Premium
join:2002-05-23
Houston, TX
·Comcast

Re: Huge problem with great potential for abuse

said by Jeremy341 See Profile:

SMS is completely separate. There are no laws forbidding unsolicited SMS.

Thank you.

hambone6666
Sigmarick Said Arse

join:2001-02-13
Stamford, CT
clubs:

Verizon?

I have had my verizon service for 4 years now, same number.

I have never received a spam message on my phone. i get the text messages from my friends.

Does anyone who uses verizon ever experience the spam?
--
"That vulnerability is completely theoretical." - Microsoft Technical Support

sea93

join:2001-11-01
River Grove, IL

Re: Verizon?

I've got Verizon and had Spam on my phone.
It's mostly in Spanish and I can't read it anyway.
If it gets bad, I'll drop the whole service.

TheMadSwede
Premium
join:2001-01-30
Holland, MI
Like sea93, I have had the spanish SPAMs as well. I tried to complain, but forgot about it. Have not received them in awhile.
--
Cable Cable Cable...keep that cable rolling.
Phatty

join:2000-05-10
Valley Park, MO
·Vonage
·Charter Pipeline

said by hambone6666 See Profile:
I have had my verizon service for 4 years now, same number.

I have never received a spam message on my phone. i get the text messages from my friends.

Does anyone who uses verizon ever experience the spam?

I think I have received 2 spam messages before, and 1 was from verizon. I have had a verizon phone for many years now and have never changed the phone number for it.

Eat Me

join:2002-09-25
Sussex, NJ
·PenTeleData
·Future Nine Corpor..
·VOIPo
·Vonage

I've gotten SMS messages in Spanish. When I called them to tell them to stop they were trying to sell me timeshares in Florida.

I called Verizon and they gave me a one time $5 credit to cover the cost of these incoming spam messages for the life of my plan.

insomniac84

join:2002-01-03
Schererville, IN

This is messed up.

Incoming messages shouldn't be charged to you, especially if there is no way to prevent them from coming to you. If you have a grudge against someone you could just message them up the ass and give them a nice 20-30 in extra bills.

lazarus_

join:2002-08-31
Resolute, NU

Re: This is messed up.

said by insomniac84 See Profile:
Incoming messages shouldn't be charged to you, especially if there is no way to prevent them from coming to you. If you have a grudge against someone you could just message them up the ass and give them a nice 20-30 in extra bills.
That happened to one of my friends.. His ex gf kept phoning his cell and hanging up when the "beep" for the voice mail would go.. They sent him a bill for over $300 (they rounded up to 1min for 1sec..) This is pretty low IMO they spam the customers then charge them $$$. Makes me sick. I'm glad I got rid of my cell phone.
--
There are no stupid questions, there are just a lot of inquisitive idiots.

insomniac84

join:2002-01-03
Schererville, IN
That actually sounds illegal. What ever happened to companies getting in trouble for advertising on cell phones and causing the customer to pay for their unwanted advertisement? Or was it never like this?

Misu
Hey, I Saw That
Premium
join:2000-11-28
Orlando, FL

Cingular does it too, only they charge $0.20/msg

when I first got my new phone from Cingular, I started getting spammed almost a week after. It was getting tons of spam, but I figured I wouldn't get charged for it because I wasn't replying.

Wrong.

Bill came in, and they were charging me $5.00/month to have this feature turned on, and $0.20 per message. The bill was enourmous. I called, they said their hands were tied. So I took my phone and my bill to the Cingular store, requested a manager, showed them my bill, showed them the spam saved in the inbox of my phone, and they deleted all the charges. They also turned that text messaging feature off my phone because I don't use it at all. This was over a year ago.

Hubby has the same phone service, and he didn't have a problem until last week with spam. He only got a couple of messages, though, and I told him to save them because he's going to get charged 20 cents per message, and he'll need the spam on his phone to prove he's getting spammed.
--
The things I do for love...
Bowersdmstec

join:2001-02-02
Washington, IL

Nextel...

I called Nextel about this several weeks ago with the spamming I was receiving from the text messages. I asked the lady why am I having to pay for text messages that are spam and I have no way of blocking it? So then the lady kindly gave me 100 text messages per month for free. Hopefully this doesnt have to continue much longer.

Whiteice

rideboarder
welcome to the social
Premium
join:2003-07-28
Snohomish, WA
clubs:

Thank god..

Well I'm glad that i don't pay for incoming messages with T-Mobile, I just pay 5 cents a message to send them. So it's all good...

I don't get spam either way, but if I did, it would still be a pain in the ass, even without paying for it.

cyberthugin

join:2002-03-12
Kew Gardens, NY

Duhhh

Ya like the extra itemized charge they forced down us with this keep your cell phone number law.

I guess this will be the next new spam to come.
But carriers like sprint and co. will def make money off this spam, since it increases their profit margins.
I wouldn't be surprise that they dont have hired spammers sending this stuff on their network.

--
www.alltechneeds.com
"Your Everyday Hosting Needs"
FastLearner

join:2003-09-14
Arvada, CO

AT&T service

I get spam with my ATT service but they don’t charge for incoming text messages, I don’t see how they could because I don’t have any control if I receive a text message or not.

Jmartz

join:2000-07-20
Tenafly, NJ

Re: AT&T service

said by FastLearner See Profile:
I get spam with my ATT service but they don’t charge for incoming text messages, I don’t see how they could because I don’t have any control if I receive a text message or not.
With AT&T you can turn off text messaging using their online system... I don't know if turning off text messaging disables the ability to receive messages or just to send them.
--
[BetaNews | phpBB |MSN TerraServer |Space Imaging]

bufferoverru
Premium
join:2002-12-10
Ottumwa, IA

uscc

Ive got U.S. Cellular and can receive unlimited incoming messages, and 10 Cents to send them, or you can get on a plan like 50 outgoing for 2.95.
dkabk

join:2003-05-04
Harvey, LA

Nextel

DROP NEXTEL!! DUH

Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
·AT&T Midwest
·Site5.com
·Comcast

Re: Nextel

said by dkabk See Profile:
DROP NEXTEL!! DUH
Nextel is the best wireless service for me. Every wireless provider has its negative points. Dropping them for this issue alone amounts to a pimple on a gnats ass. Although, it is one of those issues that does need to be resolved. Every wireless provider has issues.
--
My Domain
Nightfall's Hockey and Life Journal
eugene4020

join:2003-10-30
37560

What about the telemarketers???

About the same time I started getting NEXTEL'S spam messages, I have had stupid teleparketers calling me. A few of my buddies have had the same thing happen a couple of times. It just comes on the caller ID as "line 1" and half of the time nobody even answers. Are any of you other NEXTEL users getting the same crap?
djkevy

join:2000-10-23
Skokie, IL

Messages

When I talked with Nextel the other day, the rep told me as long as I don't read the text messages and just delete them I won't be billed for them.

Kevy
dave
Premium,MVM
join:2000-05-04
not in ohio
·Verizon Online DSL
·Verizon FIOS

Re: What about the telemarketers???

The telemarketing rep isn't here, so I'll try and fill in.

Telemarketing SMS messages are valuable to the consumer, making you aware of products and services you might not have known about.

It's only a small minority of whiners who complain about such messages. They are losers who should seek treatment for their obsession.

If you don't allow telemarketing SMS messages, the entire US economy will collapse and people will be out of work.

Telemarketing SMS messages are covered by constitutional free-speech guarantees.

I hope you're convinced. No? guess I'd better not quit my day job.
mwf

join:2000-11-26
Granite Quarry, NC
·Vonage

Re: What about the telemarketers???

**cough** B.S. **cough**

Your right to free speech ends at my front door, or phone, or whatever. I almost believed you until you invoke constitutional guarantees to annoy me.

Anyway, what I did was cancel my voice mail, paging and whateve else my phone had on it that would allow it to talk to someone when I didn't want to. Figure if I don't answer the phone I'm busy and you can call me back.

furlonium
Computer Over? Virus equals Very Yes?

join:2002-05-08
Bethlehem, PA

Re: What about the telemarketers???

seems obvious that dave is making fun of Taurus333.....

linicx
Caveat Emptor
Premium
join:2002-12-03
United State
·CenturyLink

Nextel users are not alone

Cingular does the same thing only they charge ten cents a message. That's not all, they turn it on by default. I had to call twice and get ugly before they turned all the "frills and thrills" off. I got the cell for emergency use. I did not get it for voice messaging, text messaging or for idiot advertisers.

Quite frankly I'd like to know how the scumbag telemarketer got the phone number in the first place. It was a new exchange and a new phone number. I didn't have the cell 24-hours when the calls started. When my contract ends, I'm switching to a calling card.

poolmouse

join:2003-06-16
New York, NY


i've complained to nextel via phone and mail

i've also informed the fcc, the bbb, congressmen, etc.

nextel's upper management is spending a ton of money on marketing (tv, print, billboard, radio, etc.) to keep stockholders happy. they have top pay for all of this so they screw their customers by NOT allowing a TOTAL TEXT MESSAGE BLOCK.

their options are obsurd...

1. cancel text messaging (and lose voice mail)
2. change number (get real...i have hundreds of clients)
3. forward to nextel (excuse me...headers don't come through and i bill for my time...three hundred messages per month or more...is nextel going to pay for my time???)
4. spam filter (ineffective, lame, just another way to buy time while continuing to bill customers for unwanted spam)
5. call for credit (once a month, i spend an hour on the phone with nextel going through the whole procedure again to get credit).
6. switch to another service (and pay nextel a cancellation fee)

this issue will eventually make it's way to the news and nextel will have to answer to it's customers, the public and the justice system. nextel's stockholders will eventually find out who's behind this incompetency and outright robbery.

poolmouse
Forums » Paying for SMS Spam


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