  JestocostThe Poodle Bites.
join:2000-10-19
Saint Louis, MO |  Can Telocity Keep Up?
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Is that a real poncho or is that a Sears poncho? | |
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| Anon |  Tech Support??????
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 | | Anon | Re: Tech Support?????? they are there. Trust me | |
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| | | Anon | Re: Tech Support??????
did you get through to them? | |
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| | | My service is lost too. The mail box of the contact number is full. PSN does not pay northpoint too. | |
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| | | | psn and phoenix are not the same company there different | |
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| Anon | supporting article or customer contact? Is there an article that I can refer to when I distribute this information to the company?
Thanks in advance! | |
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| |  klambertSeti RocksExMod 2000-03
join:2000-07-20
Dallas, TX | Re: supporting article or customer contact? While I don't necessarily agree that the Telocity press release actually indicates that Telocity will take over the Phoenix residential accounts, I did notice this statement:
said by Telocity:
Both companies have a reputation for top-rated customer service. In fact, DSLreports.com, the premier consumer broadband information Web site, includes both MegaPath and Telocity on its list of "recommended" DSL providers based upon feedback from its users.
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Join the DSL Reports SETI Team! | |
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| | |  GooberPremium
join:2000-12-17
Naperville, IL
kudos:4 | Re: supporting article or customer contact? Well, if Telocity has/had that type of reputation, it's gotta be fading fast now. Their response times are HORRIBLE. | |
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| | |  lml2000Whazzup
join:2000-08-17
Los Angeles, CA | Granted the article is far from conclusive on the issue of an ultimate home for current residential customers of Phoenix Networks now operating as a separate sub of MegaPath. The FACT remains that when the merger was announced a 60-day timetable was set forth as the period in which "a home" for Phoenix's residential customers would be found. That 60-day period is just about up.
It would be misleading for the Telocity news release to indirectly imply, at least a possibility, if not a likelihood, that Telocity will be the operation to take over Phoenix's residential account. There is not enough evidence in the news release alone to conclude this, but given other factors surrounding this merger, odds favor that Telocity will be the ISP to assume responsibility of Phoenix residential accounts in the not so distant future.
Most likely at this juncture the deal has yet to be inked, so it is unlikely for one to see some more direct, though implicit, statements leading one to conclude that Telocity would assume the obligation. Why would Telocity admit to an obligation that have yet to contractually assent to. Give it time. Sure, there's a possibility the deal could fall through leading to a "no harm, no foul" kinda scenario. Notwithstanding, my chips are on Telocity at this point in time, and its not an unreasonable assumption.
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Regards,
lml | |
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| |  sadowskiI Am My Own DoppelgangerPremium,MVM
join:2000-04-14
Buffalo, NY | I'm not so sure that there's anything implicit in that release about Phoenix Res. status, but of course it's a possibility.
(Damn SMTP server ain't responding:() | |
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| |  Mylar
join:2000-08-01
Imperial, MO | I really don't see anything in this press release that says that we will be transferred...
Quote:
Residential DSL Provider Telocity and Business DSL Provider MegaPath Networks to Identify and Swap New Customer Leads
that just says new customer leads... as in people sniffing for DSL
nowhere in there does it even imply that existing customers will be transferred..
I fully expect megapath to dump us into Telocity's lap... but I would like to see an article proving it before i get worked up over it.
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Mylar the Incomprehensible
My Diary:
»/dsl_diary/other/178981 | |
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| | | JestocostThe Poodle Bites.
join:2000-10-19
Saint Louis, MO | Re: supporting article or customer contact? My bad on the implicit comment. I scanned the release quickly and upon further consideration agree that it doesn't address a shift of existing residential customers to Telocity. Still, it's the only 'official' word I've seen that describes the relationship between the two. Given that relationship and Telocity's hunger to acquire customers from failing ISPs, the Phoenix switch does make sense.
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"Is that a real poncho or is that a Sears poncho?" -- FZ | |
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GooberPremium
join:2000-12-17
Naperville, IL
kudos:4 | HOPE YOU CAN RISE FROM THE ASHES But with Telocity, I doubt it . . .
Hold times take FOREVER! And with the current influx of Flashcom people and now Phoenix people . . . good luck. | |
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 Wolf7
join:2000-11-20
Griffin, GA | This looks like a cross marketing agreement only. One only wants bussiness users and the other residential. | |
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| | Im a phoenix residential customer and i just got home from school and for some reason IE wont load pages... AIM & AOL work, and i can see the web through AOL's explorer, but IE wont work... Thinking it might be IE I installed netscape 6, and that doesnt work...
Is anyone else having this problem? | |
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| | | Re: Messed up connection Weirdly enough, yes, I am having exactly the same problem. lynx, telnet, ssh, aim and other services work. But nothing works right from my windows/ie environment. I was going nuts thinking something had gotten hosed in my nat/firewall configuration. I still don't understand what the problem is. The symptoms don't make sense. I wouldn't believe someone who told me they'd seen what I'm seeing. | |
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| | | | Re: Messed up connection I had a similar problem soon after getting DSL. I have 4 machines on a home network (WINme) and the clients would only get AIM or MS Mess but no browser. I ended up uninstalling and reinstalling all the network drivers on all the machines and suddenly everthing worked. I think the network cards in my host got crossed up. Who knows? | |
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| | | And I thought I was just crazy!!! Glad to see others were also experiencing the same problem. Everything seems to be A-OK today thankfully. | |
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 Narflar
join:2000-08-28
Glen Allen, VA | If all the PhoenixDSL res customers are going to be moved over to Telocity is this going to mean we are going to have to pay more for the same service? I pay $40 now and Telocity want's $50. | |
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|  Telredor
join:2000-07-04
Beverly Hills, CA | Re: Move going to cost more? Probably.. I know someone who had PSN, and Telocity told him if he wants to continue with the service he has to pay 50/month (this is for 784/784 so it's a pretty good deal).
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Resistance, is futile. | |
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| | Narflar
join:2000-08-28
Glen Allen, VA | Re: Move going to cost more? I agree, I am probably going to switch. At least I will get the same service and the tech support I've been reading about from Telocity is still better than the kind we recieve now. | |
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| |  gy
@192.200.x.x | I just received my letter from Phoenix and they said I will have to pay the $50 to Telocity and if I cancel my service I will still be hit with the early cancellation fee......hmm, I don't remember them saying that they reserve the right to switch me to a different company. | |
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| | | said by albyrne:
If all the PhoenixDSL res customers are going to be moved over to Telocity is this going to mean we are going to have to pay more for the same service? I pay $40 now and Telocity want's $50.
I was told by a Phoenixdsl representive that I wouldn't have to pay more for my service with telcocity.. I signed a contract.. I called them today and they told me I would have to take it up with phoenix networks which they are now pushing the buck.. But, when I told them they could get suid for what they are doing to the residents who signed the contracts for 39.99 and telocity wants to charge 49.95.. They did want to talk to me anymore.. I am going to get my attorney to check into the breaching the contratc is against the law and they know that..
There is my two cents
All of u's have a happy holidays too
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»www.wreserve.mine.nu | |
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| | Narflar
join:2000-08-28
Glen Allen, VA | Re: Move going to cost more? Go ahead and get your lawyers but even if you do have to pay more, it's only $10 more. Is anybody wondering why some many companies are failing? DSL is expensive to run and in the current market, providers are having to take a huge hit by charging less and reducing staff that supports the customers. All of y'all who want to go sue and have another company go down, go for it. I on the other hand would appriciate some customer service that will talk to me and some REAL tech support now and then and if they want to charge a little more for that, fine. It's a hell of a lot better than we were getting.
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"A revolution is not a bed of roses. A revolution is a struggle to the death between the future and the past."
- Fidel Castro | |
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| Anon | hey Skoonen, i found the same thing happeend to me. Except netscape didnt work, and all I could access were small >5 kbs files. Whats the deal? AIM worked. | |
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| | | Re: Skoonen SAME DEAL | |
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| | | FIXED IT! Hey,
I have 2 nics in my pc, i tried it on that nic, and it works fine... Heres what most likely happened, the dhcp server that assigns IPs to Nics has our Nic stuck on their server, you could try doing a ipconfig /release_all then ipconfig /renew_all
If that doesnt work, then try another network card and it will work again
-Chris | |
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| | | | Re: FIXED IT!
this thign happened to me jsut few minutes ago, @ 9:40 PM, december 20. Personally i ahve NO idea what may cause this....
any help?
Also, i jsut realized phoenixdsl never charged me for 5 months of service i had...even not for the install...
Thanks | |
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| | |  peterr
join:2000-05-10
Encinitas, CA | Re: FIXED IT! Ah ha - Phoenix also did not charge me, but yesterday I got an email from "billing@phoenixdsl.net" stating that I would now be charged 199.95 to continue service - lets see:
199.95/39.95 = ~5 months - so there you go, you WILL be charged. | |
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| | | | | This isn't a DHCP problem for me; I'm using static addresses. Like I said, lynx works okay from my bsd box but my windows machines won't connect with netscape/ie. It's really weird. I watched it with TCPDUMP but the result was inconclusive; I got one reply packet back from the web server then nothing else happened. I fixed the problem by installing squid on my unix box and running through the proxy, but that's kind of screwy that I had to do it. Sucks for people with just a windows box at home. I assume those of us stranded with phoenixdsl service will just have to live with degrading service until our contracts are up and we're thrown out in the street. (I wonder if this is some kind of anti-NAT filter they're experimenting with.) | |
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| | | | | | Re: FIXED IT!- maybe not
Anyway, I think it might be the proxy settings that IE & Netscape use, since I cant do a Norton Live Update because it uses IE's proxy settings. Does anyone know the manual proxy settings for phoenix? Also, anyone know where your supposted to specify host & domain for a nic in win2k? Its not under tcp/ip settings. I never had it filled in before, but i want to try it now since that might be part of the problem as well.....
Damn you phoenix!
-Chris | |
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| | | | | | | Re: FIXED IT!- maybe not Woke up today and the internet works...well, worked...
However, a funny thing happened to me yesterday:
Yesterday, internet stopped working on all 5 computers in my house - aol would still connect ftp works, etc...
I used aol browser to post a comment here and surf the internet for a while, but then suddenly it also stopped working (couldnt connec to its proxy server).
I was messing with my settings and at some point IE (BUT NOT NETSCAPE) started going to microsoft.com and any microsoft subdomains without any troubles....My first thought? IS BILL GATES TALKING OVER THE INTERNET?!??!?!?! 
Also, once i created my account, i created myself a email address @phoenixdsl.com i have a right to have 5 email accounts and now i want to use that right - but i dont seem to be able to reach tech support.... when shoul i call? or should i call megapath or someone else?
Just now when i was about to post this, the internet died again, but now - big time - nothing will work. I can ping my gateway fine tho.
Trace route to www.microsoft.com or www.yahoo.com times out after hitting br1-g8-0-0.nyc.dbn.net (216.178.226.10)
DAMN YOU PHOENIX!
update: internet back to life @ 12:30 PM EST... | |
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| | Telocity is taking over and raising the rate per month I believe this is in violation of the contract I had with Phoenixdsl. See attached letter I hope others see this and join me in my complaint. | |
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| | I received a letter from Telocity yesterday confirming that in January I will be switched. No modem ship charge. I called the number in the letter and was told the SDSL line was being cut over to them and was not going to be reprovisioned over to my voice line. | |
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