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story category Point Out FiOS Security Flaw, Get Free FiOS
Squeaky wheel gets the grease...
(old news - 09:08AM Thursday Feb 07 2008)
tags: business · bandwidth · trouble · Verizon FIOS
A few weeks ago the GearLive blog highlighted how they discovered it was possible for their private FiOS account information to be seen by others, and how they'd tried for eight months to get the problem resolved. After getting some digg traffic from a blog entry, Verizon executives reached out to resolve the problem. After fixing the screw up, he was given ten months of free FiOS, which, since he's on the 30Mbps/15Mbps plan, is worth about $1,500.

Related:
  1. Time Warner Cable To Start Per-Gigabyte Fee Trial On Thursday
  2. Verizon May Expand FiOS Deployment Targets
  3. Will FiOS Eventually See Caps, Per-Byte Billing?
  4. Time Warner Cable Says They're Ready For FiOS Rumble
  5. 50Mbps, 20/20Mbps FiOS Tiers Hit All Markets
  6. Verizon Union Workers Set Sunday Strike Deadline
  7. Was FiOS a Good Idea?
  8. Tuesday Morning Links
Forums » Point Out FiOS Security Flaw, Get Free FiOS
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Post a:

PoloDude
Premium,VIP
join:2006-03-29
East Northport, NY

nice but----

those on the inside who point out problems get ignored.
NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
·Verizon FIOS

Re: nice but----

said by PoloDude See Profile :

those on the inside who point out problems get ignored.
That has been true since I worked there. Send me the details in a secure communication, I'll report it and we can split millions. Sounds like a plan to me.

gatorkram
Spelling and Grammer impared
Premium
join:2002-07-22
Winterville, NC
clubs:

Nice..

It's to bad it took eight months for them to fix it, but the reward sure is sweet..

royhandy
Oderint dum metuant

join:2000-05-23
Dar al Harb
clubs:

Glaring FIOS flaw

It's not available in my area.

When do I get my free FIOS?
--
money can't give what the truth takes away

Yaco
Yaco
Premium
join:2001-10-13
Allendale, NJ
·Verizon FIOS


edit:
February 7th, @09:41AM

That's nothing................................

Hi,
I had the "triple Bill" plan for a few months then the "duplicate account" plan. The "Bill someone else Plan" too.
After all was said and done I had about 10 months free and a few months heavily discounted.
I now have the "Only 1 email out of 3 works" Plan.
You can't make this up. I do give VZ a pat on the back, they constantly call me to see if its working. Which it is not.Dec 18th was the last email my wife had properly routed.
Thx
Lee
--
"I Don't feel Tardy"
"When Clinton Lied , All that was left was a stained dress.
When Bush lied ,all that was left was 3000 + less US Soldiers..

chakey
Premium
join:2004-06-14
Gladstone, NJ
clubs:

Re: That's nothing................................

I have been receiving the "free Fios because we can't bill anything correctly to save our lives" plan for a while now as well. It's kind of amusing at this point.

sharkpedal

join:2005-05-04
PA

Re: That's nothing................................

wait till you get the $52,000 bill when they over compensate

chakey
Premium
join:2004-06-14
Gladstone, NJ
clubs:

Re: That's nothing................................

It was $605. I'm now waiting for that to be corrected. HA!

Yaco
Yaco
Premium
join:2001-10-13
Allendale, NJ

Re: That's nothing................................

Hi,
Do you still give the monthly call for credit?
I'm on a first name basis with a few I still pay for Fios TV now they got that part of the bill fixed, so it seems.
Lee

chakey
Premium
join:2004-06-14
Gladstone, NJ
clubs:

Re: That's nothing................................

Oh yes--every time a bill shows up, I give a call to correct that month's wrongs. It's getting closer. At least all my services are on one bill now. Crossing my fingers that this month's bill is ok.
Rob20895

join:2005-05-02
Kensington, MD

Verizon has billing problems? Who knew?

I have had a phantom set top box on my account for over a year. Apparently there is no one at Verizon who knows how to delete it. Note to Verizon, on my keyboard the key that says delete is the big one towards the top right hand part of the keyboard!
flashcore

join:2007-01-23
Lutherville Timonium, MD

Re: Verizon has billing problems? Who knew?

The only way they can fix it is by having a NT rebuild your account. I had the same issue for about 2 months after I upgraded 1 HD-DVR to a Multi-Room DVR, all they did was change the software on the box, when they added the Multi-Room DVR to the account they failed to remove the HD-DVR and started billing me for 2 DVR's and the Multi-Room DVR (I only have 1 HD-DVR and the Multi-Room HD-DVR) until I finally got them to rebuild the account.
brainlessdog

join:2005-11-30
Portsmouth, NH

Think its Bad Now, Wait Till Fairpoint

The poor people of Maine, Vermont, and New Hampshire. Wait till crappy little Fairpoint takes over. Nothing but horror shows when Verizon sold Hawaii. I predict Fairpoint bankruptcy in 2 years.
tmc8080

join:2004-04-24
Floral Park, NY

Miss the old days

Verizon misses the old days when they could charge upwards of $100+ for unlimited calling per phone line and $50 more for 768/128kbit dsl (at the dawn of Bell Atlantic's conversion to Verizon). Having to invest $$ BILLIONS $$ on FTTP is quite nerve racking.. having to do Video, Voice & Internet for about $150 (after you add in all the SiR-Charges, taxes, & fees). Add to that getting killed in the POTS market to Vonage VOIP & Cable VOIP. Wireless & Business Grade ISDN were bringing in the BIG BUCKS, who cared about residential broadband & video??

The reality is.. not even AT&T is living up to the high expectations many had given the footprint they eventually ended up with in the last mile. Cable companies are trying to get away with murder since there is monopoly & duopoly pricing in the vast majority of cable & internet markets. Poor service and lack of will to upgrade last mile systems are truly disappointing. It's now the cable companies' whom are getting lazy and complacent because AT&T lets them keep their customers with a petty Uverse DSL worthy of 1991 Geo Prism (can't beat the underpowered car analogies). Might as well put a big sign on the company: WE DON'T WANT YOUR MONEY, REALLY WE DON'T!

Now that we see the economy going south for the winter, don't start buying stocks of docsis cmts companies or at&t equipment vendors.. as they will not upgrade wisely for the future, making these companies more likely to go out of business than fuel a broadband war between Cable & Telcos.

Rob A
Jets 19 - Steelers 16
Premium
join:2005-01-17
Pompton Plains, NJ

Great but...

Leaves me no chance if fios ain't available...
drusoicy

join:2002-12-23
Seattle, WA

I am the guy this happened to

Just to clarify - I didn;t simply "point out" a flaw - I was EXPERIENCING the flaw, and calling every few days for eight months straight to get it fixed. It finally happened, and now our 30/15 service is covered for 10 months.

tenebrion

join:2001-12-12
Rancho Palos Verdes, CA
clubs:

Real IP

I haven't decided if i want FIOS. I need a FAST unfiltered internet connection with at least one or more real ip.
Forums » Point Out FiOS Security Flaw, Get Free FiOS


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