Press Notices Other ISPs Impose 'Pay Your Bill Fees'

You can thank dishonest advertising practices for this. This is nothing more than a rate hike that does not affect the advertised price. Things to get more expensive as time goes along so prices do go up. Instead of increasing the advertised price they just stick the increase elsewhere.

I think the point here, is that why should the customer have to pay a fee just to pay a bill. You can't assume that everyone in the world should have your level of knowledge. There are a lot of people that didn't grow up during the PC computer age and are not really proficient at computers. Not a fault, it is just different for them when it comes to a PC.

And you don't need people to enter all those cheques received by mail into an AR system? Costs them more than doing it even by phone.

And you don't need people to enter all those cheques received by mail into an AR system? Costs them more than doing it even by phone. Cheques received cost to be deposited to their bank account, just like credit payments. These arguments don't wash.

I pay thru my bank's bill paying system. No fee from Verizon. No fee from the banks. No Auto-pay; I pay when I am ready.

I pay thru my bank's bill paying system. No fee from Verizon. No fee from the banks. No Auto-pay; I pay when I am ready.

I think the autopay is free, but manual payments (besides pay by mail) are charged extra.

Two things.

First off if that method worked so well for them or you then how come they no longer have such practices.

Second, most wireless locations need more out of a person then "just taking payments" so unless the disabled or ssi person is quite qualified at selling or providing legendary customer service, no thanks.

then i really hope your not one of those that complain about disabled folks on ssi gettin $698 a month for not working, because its THAT mentality that makes it so difficult for us to get jobs.

We charge the fees for in person payment because there are many other methods that can be used to pay your balance "fee free". The only reason this charge is inacted is because when there is a store full of people we want to get to each and every person as quick as possible and not have to deal with bill payments while there are customers waiting for troubleshooting/adds ect.

My city has outsourced their online bill payment systems to Western Union... So I use my online bill pay thru my credit union... Or I visit the local office and pay in person since that is free as well.

FWIW…The wonderful state of New Jersey (yeah it sucks) charges a $2.00 convenience fee to renew a vehicle registration online. I would bet human hands never touch or intervene in this process.

There is nothing more efficient then going to the DMV in person and having a clerk manually process your renewal application. Oh, I almost forgot, you get to write a wonderful check…yippy..

Come to think of it, the convenience fee is probably used to pay the DMV clerk’s salary..Never mind.

FWIW…The wonderful state of New Jersey (yeah it sucks) charges a $2.00 convenience fee to renew a vehicle registration online. I would bet human hands never touch or intervene in this process.

There is nothing more efficient then going to the DMV in person and having a clerk manually process your renewal application. Oh, I almost forgot, you get to write a wonderful check…yippy..

Come to think of it, the convenience fee is probably used to pay the DMV clerk’s salary..Never mind.

I have no problem if they charge someone $5 to take up the time of an employee when they can do it themselves online, in store, or using an automated phone system

All of those examples are fees to pay with a rep, meaning taking up a live person. The verizon charge applied to pretty much anything but sending a check, going to the store to use the kiosk, or using autopay. I have no problem if they charge someone $5 to take up the time of an employee when they can do it themselves online, in store, or using an automated phone system, but they were doing it mainly to annoy people into giving them autopay authorization.