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story category Resolving Computer Problems with Threats
Bullying works for some groups but not for cable customers
(old news - 01:35PM Sunday Nov 18 2007)
tags: cable · trouble · Oddities · Cablevision
Tipped by RickNY See Profile
You might think that the incident earlier this week in which a customer was arrested after a bomb threat to Embarq was an anomaly. However, dissatisfied Cablevision customers are not going to let Embarq’s disgruntled users outdo them in the threat department. A New York man is in prison this week after threatening phone calls which escalated to a warning that he was going to blow up the Cablevision building in the middle of the night. The man admitted to making the threat after becoming angered that a cut cable line leading to uninterrupted service would require a fee for repair. Apparently he thought that offering to explode the building would give Cablevision sufficient reason to do the repair at no cost.

It’s not just unhappy customers that are taking the vigilante approach to dealing with their problems. Members of anti-piracy group BREIN recently went to the home of eDonkey link site ShareConncector’s admin guy and made threats to him there. BREIN had spent several years in litigation with ShareConnector only to lose all lawsuits directed at the link site. When ShareConnector got its site up and running again, BREIN’s only recourse was to go to the admin’s house and make threats. There were no bombs involved but the intimidation tactic worked and ShareConnector took its site down.

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Forums » Resolving Computer Problems with Threats
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gaforces
United We Stand, Divided We Fall

join:2002-04-07
Santa Cruz, CA

2 edits

Whats good for the goose ...

I know theres a story about a goose and gander in there somewhere ...

That being said,

I do not support using threats of violence, or violence to resolve disputes.
matrix3D

join:2006-09-27
Deep River, CT

Re: Whats good for the goose ...

Anybody that takes a look at the course of human history would realize that violence is the ultimate "end all" solution.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ


1 edit
So who's fault was it for the cut cable? if it wasn't the users fault then CV *should* repair at no cost to the sub. if he cut it with a lawnmower or whatnot, he should pay for repair.
--
You can never be too rich, too thin or have too much Bandwidth

PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne

said by gaforces See Profile :

I do not support using threats of violence, or violence to resolve disputes.
Unless someone wronged your mom, sister, or girlfriend/wife, I agree. (Sorry, I'm redneck.)
--
There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life.

james

join:2001-02-26
antarctica

Re: Whats good for the goose ...

If you're a REAL redneck then you should add "trespassing, looks at me funny, is a foreigner, or is a country with lotsa bubblin crude, Oil that is, Black Gold, Texas Tea."

PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03

Re: Whats good for the goose ...

Well yes, trespassing is definitely on that list, but to use violence on someone simply because they are a foreigner isn't redneck-ism, it's racism; the former I am, the latter I'm not.

Woof Woof
I Miss Brother Iz

join:2004-09-01
Keller, TX

Uninterrupted service?

Wow... cool... cutting your cable line gives you "uninterrupted service"

KeepOnRockin
Music Lover Forever
Premium
join:2002-11-08
Beaverton, OR
·Comcast

The Hard Way

quote:
BREIN’s only recourse was to go to the admin’s house and make threats

I wouldn't be suprised if the RIAA sent "cousin Vinny" to file-traders houses to help combat file trading.

It looks like just plain old bullying seems to be somewhat effective in this world.

Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY
·Qwest.net

Re: The Hard Way

said by KeepOnRockin See Profile :

quote:
BREIN’s only recourse was to go to the admin’s house and make threats

I wouldn't be suprised if the RIAA sent "cousin Vinny" to file-traders houses to help combat file trading.

It looks like just plain old bullying seems to be somewhat effective in this world.
They better not try this in Wyoming, they might be visited with well aimed lead projectiles.
--
Eat pork chops for Allah!
patcat88

join:2002-04-05
Jamaica, NY

Re: The Hard Way

said by Transmaster See Profile :

said by KeepOnRockin See Profile :

quote:
BREIN’s only recourse was to go to the admin’s house and make threats

I wouldn't be suprised if the RIAA sent "cousin Vinny" to file-traders houses to help combat file trading.

It looks like just plain old bullying seems to be somewhat effective in this world.
They better not try this in Wyoming, they might be visited with well aimed lead projectiles.
Vinny, my front door has a double barrel shotgun that will go off when you turn the door handle. Want to come in and join me for some tea?

Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY
·Qwest.net

Re: The Hard Way

I Wyoming we do have gun control.....how well you can aim.
We are also grateful to Senator feinstein for trying to limit magazines to ten rounds, Because of her we how have ten round magazines for our Colt 1911A1 pistols, all we could get before where 7 round magazines.
--
Eat pork chops for Allah!
zenafu

join:2007-06-12
Brooklyn, NY

1 edit

I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

I think a lot of these threats are the result of people feeling as if they have no recourse; no way to have their grievances heard and satisfactorily dealt with. Add a sense of entitlement and stir.

Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL

Re: I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

said by zenafu See Profile :

I think a lot of these threats are the result of people feeling as if they have no recourse; no way to have their grievances heard and satisfactorily dealt with. Add a sense of entitlement and stir.
Yeah, you're right. Just like trying to deal with the government. It's a wonder we haven't had more attacks on the government than we've had given the general thoughts of some people out there.

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

yeah but if it is a recourse against the government as apposed a cable company the media and government labels it terrorism.
--
3 free for you/3 free for me: Free Stock Trades : PM Me

Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ

Re: I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

As they should.
fiberguy
My views are my own.
Premium
join:2005-05-20

1 edit

Re: I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

Why? The people have the right to over-throw the government... I don't agree that doing it is the right thing to do, good, or has ever shown to work in the history of man kind, but... the people still retain that right.

C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS

Did you forget something called the Constitution?

One of the rights granted by therein is the ability for citizens to demand change, action, or even rebel if the status quo in place cannot adequately meet the needs of the people the government is supposed to serve.

Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ

Re: I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

No, not at all. But it doesn't give someone free reign to threaten and attempt to harm members of the government just because they're pissed off. I suppose you think McVeigh was right in his actions? That's what you allude to.

C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS

Re: I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

I'm all for due process and allowing things to be remedied with procedure and order.

However, when it's clear that the set order of things is not going to be conducive to solving the problem, there must be a way to enact more direct action.

I've several situations where the "status quo" process of trying to solve technical problems with products I've purchased were never going to work. And when supervisors themselves decide to get uppity, arrogant, and/or flat out hang up on me, that is when I appeal to file with the BBB.

As for this guy's situation, it's hard not to understand how he feels. the place was giving him the run-around and otherwise doing everything except solving the problem in the first place. Thus, without any viable alternative or recourse for action, he resorted to the only (base) avenue that was available to him.

I'm not exactly saying he's in the right, but neither is the company here. Do you get what I'm saying here?

Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ

Re: I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

Yeah, I understand that and have agreed with it all along. It was the comments by some that the same actions against the government are allowed under the Constitution and that labeling it as terrorism was wrong.
kaila

join:2000-10-11
Lincolnshire, IL
clubs:

Yup... I'm not saying it's ok to act out like that, but in many cases your problem is dealt with just that way.... it's your problem.

TOS agreements are typically airtight. They might seem to border on being anti-consumer, but since each customer is a potential plaintiff (enemy), ISP's feel they have no choice but to protect themselves from their own customers. There's a reason it takes a whole lot of legal departments time to craft TOS agreements.

Koil
Premium
join:2002-09-10
West Columbia, SC
clubs:
·RoadRunner Cable

Re: I'm as mad as hell...I'll be back....yippy ki yay, mutha..!

said by kaila See Profile :

Yup... I'm not saying it's ok to act out like that, but in many cases your problem is dealt with just that way.... it's your problem.

TOS agreements are typically airtight. They might seem to border on being anti-consumer, but since each customer is a potential plaintiff (enemy), ISP's feel they have no choice but to protect themselves from their own customers. There's a reason it takes a whole lot of legal departments time to craft TOS agreements.
You're right, companies do need to shield themselves, as their are always going to be people out there trying to take advanatage of the "man" or get over in some fashion. I have no problem with them protecting themselves legally.

However...

When companies set themselves apart, and make no seeming effort into really caring about their customers, or making real efforts to resolve issues, this is where customer's get unhappy, pissed and irate.

Is it right to make threats and use violoence towards ones end of getting their problem resolved. The right answer is "no", but once you have exhausted all other avenues, and still haven't received satisfaction regarding your issue, what else are you to do? You followed all the "right ways" of doing things, and the person on the other end of the phone could obviously give a crap, as their making 7 bucks an hour to listen to you gripe. "Put it with the rest of 'em, pal".

No one wants to PAY for that kind of service. When you're actually paying someone for a service, and then they screw ya over time and again...it gets absolutely frustrating.

At this point, someone is going to make mention of the fact that you can "speak with your wallet" and cancel that service. Well, you're right, to an extent. But what of people who live in an area where there is only one cable provider/ISP/whatever? Whats your recourse then? Rabbit ears? Tin can and string? Smoke signals?

It would be so refreshing, and I think the company would go VERY far, if they actually SERIOUSLY made customer satisfaction there goal. They went OUT of their way to actually make customers happy. Make a very obvious mission statement something along the lines of real customer service, handled in real time and actually MEAN it. make the people who answer the phones empowered enough to be able to take action on something. They don't have to make network changes, but they send a call somewhere and that call has to be acted on in 4 hours or something. Thats how it is where I work, and I see no reason it can't anywhere else.

Until the companies start realizing this, and stop trying to screw their customers over....these type of incidents, well...in the words of Chris Rock, "I ain't saying he did it....but I understand"
--
I want to die in my sleep, like my grandfather. Not kicking and screaming like the people in his car.
OCP
Premium
join:2004-10-11
USA

Nothing new

When I worked tech support (NEVER AGAIN!) we had a policy for bomb threats and such. It happened, but not to me specifically.

This was 10+ years ago when almost everyone around here was just starting to move to DSL and cable. I still have my external USR modem in my filing cabinet.

A Lurker
Premium
join:2007-10-27
Burlington, ON
·Cogeco Cable

I remember...

Once I offered to return a modem through the window of the cable supplier. In my own defense I believe I'd only had the service for a month or two and the modem died, after providing horribly spotty service. It was a time when they offered no weekend office hours and there were no late evening hours. I left for work before they opened and returned after they closed. When talking to the tech in the morning I said something like 'oh, I'll drop it off in a few minutes'.

So I risked being late for work (although the boss I had wouldn't have freaked out), only to find the doors locked. The tech hadn't thought of that at the time - that office hours didn't start until about two hours after the time I said I was coming. I was then offered two options - take time off work to make their office hours. Or book an onsite call and wait a couple of weeks since I wanted after hour or weekend service.

After making the joke about returning the modem the hard way someone agreed to send a company rep to do a drop off/pick up (with a very helpful neighbour). Thankfully they have longer hours now....

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

time warner

in my area time warner is one i would think would have problems like these. I don't know one person who is happy in northern oho with time warner. The list on why everyone has problems is a mile long and i dont want to reinterate it again. Look at my old posts. But briefly it is customer service, hangups, no show appts, multiple incorrect quotes, outages, equipment, monopoly.

They operate like a monopoly and customer service is not improving their bottom line, only hurting it. they have no financial incentive to improve customer service.
--
3 free for you/3 free for me: Free Stock Trades : PM Me

N10Cities
SILENCE I Keel You
Premium
join:2002-05-07
Roland, OK
clubs:

1 edit

Did anyone read the ShareConnector article?

Apparently all that happened was that representatives visited the admin's home and basically told him either shut down or be sued into bankruptcy.
Forums » Resolving Computer Problems with Threats


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