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Rogers Backs Off Bogus 'Regulatory Recovery' Fee
Lawsuit Has Rattled Junk Fee Wielding ISPs
by Karl Bode Friday 06-Jul-2012 tags: legal · prices · business · cable · world · consumers · Rogers Hi-Speed
We recently noted how a long-standing practice of Canadian ISPs to impose bogus fees below the line in order to jack up the advertised price (also very common here in the States) was coming back to bite them. A lawsuit filed against Bell, Telus, and Rogers for a completely nonsensical "system access fee" has been allowed to move forward, and the suit has several of the companies scrambling. Rogers, who after the lawsuit shifted from charging a system access fee to an equally bogus "regulatory recovery fee," appears to now be rolling that fee into the regular price of service for some users.

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A document obtained by Mobile Syrup indicates that only "new activations and existing customers migrating to an in-market plan will be affected by this change." Rogers also appears to be busily scrubbing their website of references to the fee.

"Although government costs still remain, including the government regulatory costs in the monthly service fee allows us to communicate pricing more effectively," Rogers informs users. "It will be much easier for customers to understand," claims the company.

It will also be much easier for Rogers legally if they stop ripping customers off with bogus fees -- while fighting a legal case about ripping customers off with bogus fees.

Rogers (and other ISPs across North America) claim the "regulatory recovery fee" is related to the cost of government regulation, at the same time that they've enjoyed significant deregulation of broadband markets. Lawyers for the lawsuit highlighted that the fee itself is pure profit; in 2004 alone Canadian incumbent ISPs collected $863-million in regulatory recovery fees, compared with the $126-million estimated to have actually been paid to governments.

Breaking out the cost of doing business below the line -- or just making up fees completely in order to jack up the advertised price -- has been a favorite pastime for Canadian and U.S. ISPs for a decade, and we've yet to see a single regulator take this false advertising seriously.

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Post a:
axus

join:2001-06-18
Washington, DC

Bogus fees are bogus because they aren't advertised

There's no limit to these unadvertised fees. It could be $100, and your only recourse is to cancel service. It's completely "what the customer will bear". It's different from "what the market will bear", because there is no price transparency. In a free market, people can compare on price, not price A + price B + price C vs. price A + price D.

I'm glad Canadians are successfully fighting this, hope it happens in America.
yabos

join:2003-02-16
London, ON

Not really a win

You'll still end up paying it, it'll just be hidden in the monthly cost rather than itemized.

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

Re: Not really a win

said by yabos:

You'll still end up paying it, it'll just be hidden in the monthly cost rather than itemized.

True. But it does make comparisons easier when the advertised costs includes everything but sales taxes, which vary by location.
--
»www.mittromney.com/s/repeal-and-···bamacare
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elwoodblues
Elwood Blues
Premium
join:2006-08-30
HarperLand
Reviews:
·Cybersurf Intern..

Re: Not really a win

Typical freemarketer, they over pay by the billions for spectrum (to keep it out of the hands of the competition), charge outrageous amounts of money for the service, in order to pay for that spectrum, then have the nerve to charge me an additional fee to cover those costs again!
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......

nothing00

join:2001-06-10
Centereach, NY

Re: Not really a win

I think I must have fallen down a rabbit hole somewhere.

Thaler
Premium
join:2004-02-02
Los Angeles, CA
kudos:3
And that has to do with comparing costs...how exactly?

gettagrip

@rr.com

Re: Not really a win

Comparing costs becomes difficult when a provider advertises a service at $49.99, then charges you a total of $62.99 before tax because they add on a lot of charges after-the-fact. When you are shopping around, you think you are getting one price, when ultimately (after tacking on unadvertised "fees") they charge you another. It makes it next to impossible to compare costs from one provider to another before subscribing.

Thaler
Premium
join:2004-02-02
Los Angeles, CA
kudos:3

Re: Not really a win

Thus why requiring advertisers to disclose the full cost (ie. their monthly fee, plus whatever other fees that are applied to *all* customers) would help to cut down on that.

DataRiker
Premium
join:2002-05-19
00000
said by Linklist:

said by yabos:

You'll still end up paying it, it'll just be hidden in the monthly cost rather than itemized.

True. But it does make comparisons easier when the advertised costs includes everything but sales taxes, which vary by location.

^^This

And its the honest thing to do. Below the line fees are so slimy.
FLATLINE

join:2007-02-27
Buffalo, NY
Wrong! That's not the case anymore. They have pushed to the point where even idiots are waking up to their scheme. Its only going to get worse for all ISP's. The internet has become too important in all of our daily lives for these shenanigans to continue.
jjeffeory

join:2002-12-04
USA
That way you can better compare the final costs, since they're known. Then you can go to the best price.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Re: Not really a win

said by jjeffeory:

That way you can better compare the final costs, since they're known. Then you can go to the best price.

ISPs don't want the sub to be able to comparison shop!

Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:3
said by yabos:

You'll still end up paying it, it'll just be hidden in the monthly cost rather than itemized.

Good! Then companies will have to.. shock.. compete with each other on the real price!
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W16

join:2006-08-25
Oshawa, ON

Re: Not really a win

There is no competition currently in Canada. But it would be awesome to see what true competition could do with our telecommunications.

J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com
said by yabos:

You'll still end up paying it, it'll just be hidden in the monthly cost rather than itemized.

And by the looks of it you pay more ($2) than you did before? (instead of $1 and some computer generated 0.$$.)

This is the way I look at it.

Really old system:

$20 + $6.95 system access = $26.95

Old system

$25.99 + $1.73 government (not) fee = $27.72

New system.

$28.49

We see who wins, not the customer.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

Thaler
Premium
join:2004-02-02
Los Angeles, CA
kudos:3

Re: Not really a win

Except when he goes with ISP #2 that's charging $25.39 or whatever.

J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com

Re: Not really a win

Their are other providers, true. But only 4 3 national carriers in Canada (Fido (now owned by Rogers), Bell, Rogers and Telus. You'd swear they are working together because none is better than the other. While we were talking cell providers, we do have some providers that serve only where their is a larger population, like Wind. No good if you're headed for cottage country and still want a cell phone on you. (or wireless internet for that matter) .. I only mention Wind because their rates are much better than the incumbents, but, as I said, limited coverage. (although Wind is better than the other smaller providers)
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com
said by Thaler:

Except when he goes with ISP #2 that's charging $25.39 or whatever.

BTW: If you harass them enough and explain that 'you are a profit to them' they'll let go of some of the fee's..had those ridiculous *whatever* fee's removed from my cable. Not that $1.34 was a lot, it was the principle.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

Thaler
Premium
join:2004-02-02
Los Angeles, CA
kudos:3

Re: Not really a win

I'd rather just have a flat lower fee to begin with, rather than play the call center shuffle for a few hours to (maybe) shave down a bill.

J E F F
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
kudos:1
Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com

Re: Not really a win

said by Thaler:

I'd rather just have a flat lower fee to begin with, rather than play the call center shuffle for a few hours to (maybe) shave down a bill.

It's worth it...took me an hour of negotiating.




Works out to close to $1,700 over two years when I include taxes. (since I won't have to pay damned taxes on that amount that I saved). We'll see what happens at the end of this term.

--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1

False Advertising

AFAIC, these "below the line" fees are just false advertising, plain and simple. These companies have found a way around current laws regarding truth in advertising and are jumping on the bandwagon to blatantly LIE about what their service actually costs, completely negating any comparison shopping.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Call it

What it really is.
a 100% pure profit unfee.
sparks

join:2001-07-08
Little Rock, AR

Re: Call it

oh hell wait till us cable and sat read about this.

OH WAIT TOO LATE

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