Roughly half of Canada's network neutrality complaints have to deal with Rogers Communications, and most of those have to do with Rogers throttling World of Warcraft. As we noted back in March, Rogers network management systems accidentally targeted the popular game, something Rogers constantly told users they were working on. However, not only has the ISP not fixed the problem for many, it has admitted that WOW isn't the only application or game currently being hindered by the company's less-than-precise network management platform.

Canadian regulatory agency the CRTC has been slowly digging into the complaints after players of other games notices similar problems. Several of our forum regulars have filed complaints with the agency, which triggered a formal inquiry with Rogers. Rogers recently responded to the CRTC, and acknowledged that numerous games and applications could be impacted. According to Rogers, users may see significant connection slowdowns if:

•Other peer-to-peer applications are running at the same time;

•The game or application was misclassified by network traffic management systems, as in the case of World of Warcraft; and

•All the applications classified as peer-to-peer traffic have a combined bandwidth of 80 kilobits per second or more – the threshold that trips the network traffic management system.

It remains unclear why dozens of global ISPs using all manner of intelligent network management platforms aren't having this level of dysfunction. Rogers users in our forums have been complaining about this issue since last fall if not earlier, and this seemingly endless battle has many suggesting Rogers may want to learn how to run a network before they get into banking.