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story category Seattle Data Center Fire Gets Redundant
AllRecipes.com was just six weeks away from redundant systems...
06:26PM Tuesday Jul 07 2009 by Karl Bode
tags: business · networking
Last week's data center fire in Seattle impacted a number of operations, from Internet credit card processing company Authorize.net, to (much more importantly) Popcap games and their Bejeweled Blitz Facebook app. While most people at the time wondered where the redundancy was, Techflash has an interesting report on the fire. The article notes that one impacted company -- AllRecipes.com -- was about six weeks away from finishing a year-long redundancy effort when the outage hit. Of course the outages highlight the continuing gambles smaller operations take by betting against random chance and hosting all of their eggs in one highly flammable basket. If that basket uses automated sprinklers on your multi-thousand dollar hosting gear, well....

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Forums » Seattle Data Center Fire Gets Redundant
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AVonGauss
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join:2007-11-01
Boynton Beach, FL

Smaller Operations

I would bet its not just the "smaller operations" that are at risk.

Karl Bode
News Guy
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Re: Smaller Operations

true, that.

exseven
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Beamsville, ON

1 edit

Re: Smaller Operations

Doesnt DSLR work out of a single data center?

i mean

doesnt DSLR bet against random chance and hosting all of their eggs in one highly flammable basket.

SterlingJ85
Obama 2008

join:2000-11-19
Millville, NJ

Re: Smaller Operations

Yes, they are in my old data center.

NetAccessCorp's Octagon Facility in Parsippany, NJ

TKJunkMail
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said by AVonGauss See Profile :

I would bet its not just the "smaller operations" that are at risk.
Disaster Recovery is not a single point solution. The spectrum of recovery exists on a continuum from onsite backup to offsite backup to cold standby to hot standby to simultaneous load balanced sites. And the costs rise proportionately as you move thru the options.

Small operations can rarely deliver a cost effective product at the higher ends of that spectrum of choices. So they roll the dice and hope that an extended outage doesn't drive away their customers because of the rare worse case outage.

Large operations, where even outages of just several hours result in the loss of millions of dollars of income per hour, can afford to spend a lot of money to avoid even brief outages. Think Master Card & Visa operations and large banks and web business like Amazon.com & Google. These companies just don't have the option of NOT having multiple load balanced sites that can continue services when 1 or more sites fail.

And those are the businesses at either end of that spectrum of choices. There are thousands of other business that fall somewhere in the middle. They can live with outages of up to 12 to 24 hours, but not longer than that. And depending on their income streams they have choices of cold & hot standby options. Companies like Sungard and others provide these options.
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KrK
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Re: Smaller Operations

The thing is, you never know how good your disaster recovery plans are until the day you need them :/

There's been tons of documented cases of "backups to the backups" failing when then were needed most.
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Re: Smaller Operations

said by KrK See Profile :

The thing is, you never know how good your disaster recovery plans are until the day you need them :/

There's been tons of documented cases of "backups to the backups" failing when then were needed most.
Absolutely true. And why backups and disaster plans need to be tested regularly.
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KrK
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Re: Smaller Operations

said by TKJunkMail See Profile :

]Absolutely true. And why backups and disaster plans need to be tested regularly.
Yeah--- a lot of companies try to test "pieces" of the system rather then an actual full on drill. This is helpful, but you still will never know unless you conduct a full on drill.

The track record isn't that impressive. Everytime IT here does a large scale test it always causes an unintended large scale outage !

Still, it has gotten better. Many systems are now battery backed up that didn't use to be. Of course, the batteries often sit for years untested.... :/
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dsless

join:2001-05-16
Pittsburgh, PA

Re: Smaller Operations

The purpose of a DR test to test the business continuation model. Only critical systems are usually tested at DR. The company I work for does this once a year at Sun guard. It is kind of exciting to go. It shows how good you are a thinking on you feet.

whizkid3
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Well it sounds like the facility had a lower tier redundancy rating. "Larger operations" typically house their most critical applications in a higher tier facility, with more redundancy and compartmentialization of critical components.

The fire was not in the data hall, but in an electrical room. Lower tier facilities tend not to have their redundant electrical equipment 'compartmentalized'. That may have not been the case here.

While gaseous fire protection systems frequently are used to supress a raised-floor data hall environment from fire, they also have pre-action sprinklers (with dry pipes to avoid leaks) to protect the IT equipment from fire.

Having any type of gaseous protection in electrical equipment rooms of any kind (UPS rooms, transformer vaults, battery rooms, excluding diesel generator rooms) is very rare. Most electrical rooms are pre-action sprinklered, with some that have wet pipes (the latter not being recommended).

When rooms like this go on fire, the sprinklers of any type - pre-action, dry and wet pipe - the sprinklers are going to do their job and save the building. A fire that large has already destroyed some equipment. Most electrical fires in a room like this, are due to arcing and if last long enough to cause sprinkler fuses to melt, are not going to be suppressed with any type of gaseous suppression system. Because of this and perhaps because often these rooms are already redundant and compartmentalized, it doesn't justify the extra expense when the results. The lower tier data centers don't have fire supression in these rooms, because lower tier rating does not require them.

Likely this facility had a fire and subsequent water discharge so severe, that it took out any redundancy in the electrical systems.
DarkLogix

join:2008-10-23
Baytown, TX
shouldn't a proper data center be using Halon gas for fire suppression?
»erd.dli.mt.gov/safetyhealth/broc···alon.pdf
Mr Matt

join:2008-01-29
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Webhosting on the cheap.

I worked for a web hosting company that designed their backup power system on the cheap. They installed one large generator (about 1.5 Megawatt) to power the entire building. I recommended three generators, one or two of which could power the entire operation in case the third was down for maintenance.

After I left the company, a major hurricane alerted the company that I was right. The facilities manager had significant problems keeping their generator up and running for the two weeks it took to restore commercial power.
Seaboogers

join:2004-11-01
Sarasota, FL

Re: Webhosting on the cheap.

said by Mr Matt See Profile :

I worked for a web hosting company that designed their backup power system on the cheap. They installed one large generator (about 1.5 Megawatt) to power the entire building. I recommended three generators, one or two of which could power the entire operation in case the third was down for maintenance.

After I left the company, a major hurricane alerted the company that I was right. The facilities manager had significant problems keeping their generator up and running for the two weeks it took to restore commercial power.
Ha....this sounds like Sagonet in Tampa, FL

KA3SGM
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Automated Sprinklers In A Data Center???

WTF?

Data Center Fire Suppression using WATER???

I hope that's just a joke.

I wouldn't trust any place that didn't use HALON 1211, CO2, or one of the more Ozone-Friendly HALON Replacements.

It has to be some type of Oxygen Depleting Chemical Vapor Extinguisher.

Anything like Powdered Dry Chemical or Water, destroys everything it touches.
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WiFiguru
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Re: Automated Sprinklers In A Data Center???

said by KA3SGM See Profile :

WTF?

Data Center Fire Suppression using WATER???

I hope that's just a joke.

I wouldn't trust any place that didn't use HALON 1211, CO2, or one of the more Ozone-Friendly HALON Replacements.

It has to be some type of Oxygen Depleting Chemical Vapor Extinguisher.

Anything like Powdered Dry Chemical or Water, destroys everything it touches.
Yeah, from what I hear...the fire sprinklers used produced water out of the spouts....I know where my equipment sits, it has special fire powder/CO2 -- NOT water.

MadDog3057
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I was just thinking the same thing. There's even one that I remember reading about that has a reduced oxygen level to prevent combustion.

KA3SGM
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Re: Automated Sprinklers In A Data Center???

said by MadDog3057 See Profile :

I was just thinking the same thing. There's even one that I remember reading about that has a reduced oxygen level to prevent combustion.
I wouldn't want to work in that type of Reduced Oxygen Environment, I actually like breathing.

Do we need to earn a new MCSE certification??

Micro$oft Certified Suffocating Engineer
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Re: Automated Sprinklers In A Data Center???

said by KA3SGM See Profile :

said by MadDog3057 See Profile :

I was just thinking the same thing. There's even one that I remember reading about that has a reduced oxygen level to prevent combustion.
I wouldn't want to work in that type of Reduced Oxygen Environment, I actually like breathing.

Do we need to earn a new MCSE certification??

Micro$oft Certified Suffocating Engineer
It is not as bad as it sounds. Years & years ago I worked in a data center that had these systems(mine was Halon). And 30 secs before they were activated a screaming siren and flashing lights warned of discharge. Plenty of time to leave the affected area. And if the worst case prevented exit somehow, their were emergency switches placed everywhere to disable the discharge of the Halon.
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1 edit

Re: Automated Sprinklers In A Data Center???

Yeah, it's not common that fire suppression systems kill people, but it has happened. I remember a case in 2000 in NYC where a bank employee was locked into the basement.... thinking she'd pull the fire alarm and then the NYFD (or someone) would rescue her, she pulled a switch which activated a CO2 based fire suppression system---- and she suffocated to death.

AEP had a close call last month.....

»www.caller.com/news/2009/jun/04/···offices/

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MadDog3057
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said by KA3SGM See Profile :

said by MadDog3057 See Profile :

I was just thinking the same thing. There's even one that I remember reading about that has a reduced oxygen level to prevent combustion.
I wouldn't want to work in that type of Reduced Oxygen Environment, I actually like breathing.

Do we need to earn a new MCSE certification??

Micro$oft Certified Suffocating Engineer
It's not that bad. It's just a bit harder to breathe just like if you were up on a mountain.
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thecptrgod

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According to the article, this happened where the power connects to the building, not the server room.
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tshirt
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1 edit
The fire was in a VENTED electrical vault, a no go for halon, dry chemical may lead to arcing/poses clean hazards/problems for minor fires, and is death to generators (powder is somewhere between baking soda and comet cleanser)
The error seems to be the design that put the single utility feed, generator and transfer switches in the same area (two utility feeds/vaults SHOULD be in different locations, the gensets in 1 or more other locations and the transfer switches and chases (the ONLY common point) SHOULD be sealed and halon/CO2/low Oxy protected.
I believe this was due to the TV station which uses the roof space (Common generator location) for a heli-pad and roof deck( broadcast location for weather/etc.)
Given that there are several nearby (within a few blocks)data centers with better/ more dedicated/survivable designs, this has to be hurting future space sales.
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA
Any worse than automated sprinklers in an electrical engineering R&D lab?

Makes one hell of a mess, believe me.
Joe12345678

join:2003-07-22
Des Plaines, IL

said by KA3SGM See Profile :

WTF?

Data Center Fire Suppression using WATER???

I hope that's just a joke.

I wouldn't trust any place that didn't use HALON 1211, CO2, or one of the more Ozone-Friendly HALON Replacements.

It has to be some type of Oxygen Depleting Chemical Vapor Extinguisher.

Anything like Powdered Dry Chemical or Water, destroys everything it touches.
some fire codes force them to use water

KA3SGM
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Re: Automated Sprinklers In A Data Center???

Do Fire Codes require your local firefighters to put out an Electrical Substation Fire with Water???

With the power still turned on??

What's the big deal with 35,000 volts and a little bit of water anyway...

I'll have to research this with the NFPA codes, because it doesn't sound logical at all.

I don't want to be holding onto a Soaker line, that is dumping water onto ANYTHING electrical, that is still live.

I still would never in a second, consider deploying a critical computer server at a facility that uses a Water Sprinkler system.

Forget the Ammonium Sulfate/Phosphate "Dry Chemical" as well.

I have done restoration work on a computer center that had a fire that was extinguished with "Dry Chemical", and every computer within a 50 foot radius was destroyed by the fire extinguisher.

The abrasive dry chemical "magically" found itself contaminating the bearings of every cooling fan around, completely seized them up, and burnt up every single computer, due to the lack of cooling air.

Go pour a bucket of sand into your PC and see how long it lives....
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romulusnr

join:2007-08-01
Federal Way, WA

timing is everything

The place where I work had its systems in Fisher Plaza, and they were scheduled to move out of Fisher a few weeks after the fire.

They ended up doing the move while Fisher was down and saved about half a day of outage, plus the planned outage later.

FWIW the sprinklers were on the generators, not the servers.

RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA

What about Halon?

Do any of these use Halon or something similar?

beerbum
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1 edit

Here is a list..

of sites and services that are/were down due to the fire..

»blog.kylemulka.com/2009/07/list-···comments

oh and some pix down on this here page: »www.techflash.com/venture/Photos···932.html

Fireman8

@spcsdns.net

Fire Protection in a Data Center

Halon and its replacements today (FM-200, ECARO-25 or any of the others in NFPA 2001, Standard for Clean Agent Suppression Systems) do not deplete the oxygen level. That was the beauty of Halon. You could breath in a discharge. And you still can in any of its replacements. Clean Agents put out the fire by chemical reaction with the fire; taking the heat out of the fire and by impeding the chain reaction required for combustion. Additionally they leave no residue on the equipment. Many data centers are now protected with clean agents because as this incident shows you do not want to put water on your equipment, even the generator that provides you backup power.

That halon depleted the oxygen in a room is myth. Incorrect understanding on how it put out a fire. Co2 does deplete the oxygen content but not halon or its ozone friendly replacements.

v35_pilot
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Windows Secrets...

..., an email newsletter service, was affected by this data center fire. Their upcoming newsletter will have plenty to say about this topic.
Vera6

join:2009-07-10

Re: Windows Secrets...

awesome article, i found a little site which matches perfectly. visit »hoster-toaster.de/webhost-profis/
Vera
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