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Shaw Blunder Deletes User E-mails
70% of Customers Supposedly Impacted
by Karl Bode 06:22PM Tuesday Mar 12 2013 Tipped by state See Profile
Customers of Canadian cable operator Shaw are fuming over an e-mail outage late last week that resulted in millions of user e-mails getting deleted. According to an article in The Province (via Slashdot), e-mail system troubleshooting efforts resulted in an e-mail outage for around 70% of Shaw's customers. Shaw promised to email impacted customers with a list of message headers and time stamps, but says actual message content from a ten-hour span is unrecoverable. Cue those in our comments who will ask "who still uses their ISP's e-mail services?"

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jeffro

join:2007-04-20
Bay City, MI

1 recommendation

Gmail

Charter did the same thing to me years ago. First and last time they did that. I signed up for gmail the next day and haven't had an issue for years
TWCcdman

join:2002-04-14
Kernersville, NC

1 recommendation

Re: Gmail

said by jeffro:

Charter did the same thing to me years ago. First and last time they did that. I signed up for gmail the next day and haven't had an issue for years

Who even uses ISP email anymore? I got a Gmail account when it was in open beta and havent look back, with as much competition as there is out there today, most folks go where the best deal is. GMAIL makes sure you dont lose your email if you fire your ISP.
innoman
-
Premium
join:2002-05-07
Dallas, TX
kudos:1
Reviews:
·VoicePulse

1 recommendation

Re: Gmail

agreed! I learned long ago not to bother with ISP email or DNS services. Some ISPs delete or suspend your account when you leave so you could potentially lose any unsaved email and who wants to give out new email addresses every time you switch ISPs anyway? DNS... I think they've gotten better but I remember way too many times that DNS went down, I switched to alternate options many years ago.
morph69

join:2001-09-03
Penetanguishene, ON
Reviews:
·FreePhoneLine
·Acanac
·Acanac
have been using gmail for years .... and even back up the gmail using backupify .... works silently in background... actually just logged in first time in over a year... it had backed up everything 4 days ago ....
coma9

join:2013-02-05
United State

1 recommendation

ISP e-mail service....

while it may be something many use, I don't understand why. Perhaps it's because they don't know about third party free emails, that are, in every single way, better than ISP services. Maybe they like the idea of getting what they pay for.
I don't know exactly, but it's stupid. Gmail+IMAP+Thunderbird!
chgo_man99

join:2010-01-01
San Jose, CA

1 recommendation

Re: ISP e-mail service....

because most folks are "computer illiterate", thats why? I have known some folks who always used webmail instead of email client on their personal computers.

As to some ISP emails, there may be exceptions if their services are handled through web portals. AT&T.net webmail service is provided by Yahoo and there is supposed to be some free enhancement to free webmail Yahoo. I don't know what happens after you cancel an account, but I think they retain your email account, it just gets downgraded.
broccoli

join:2007-11-29
Portland, OR

1 recommendation

said by coma9:

while it may be something many use, I don't understand why.

I use third-party email services for 99.9% of my email needs, but once in a while I encounter some entities (websites, etailers, etc) mandating ISP-provided email accounts. They either reject all free email providers as spam sources, and/or think all free email accounts are throwaway or unreliable.

FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

1 recommendation

Re: ISP e-mail service....

said by broccoli:

said by coma9:

while it may be something many use, I don't understand why.

I use third-party email services for 99.9% of my email needs, but once in a while I encounter some entities (websites, etailers, etc) mandating ISP-provided email accounts. They either reject all free email providers as spam sources, and/or think all free email accounts are throwaway or unreliable.

And when an ISP like Comcast wants to send out mass notifications to all their customers they use the email address that you got when you registered with them and opened an Internet account. I just forward all my Comcast Email, admittedly very little, to my Gmail acct.
--
Senate - get off your butts and actually create a budget that has spending cuts 3x the amount of tax increases like you promised.

cork1958
Cork
Premium
join:2000-02-26

1 edit

1 recommendation

said by broccoli:

said by coma9:

while it may be something many use, I don't understand why.

I use third-party email services for 99.9% of my email needs, but once in a while I encounter some entities (websites, etailers, etc) mandating ISP-provided email accounts. They either reject all free email providers as spam sources, and/or think all free email accounts are throwaway or unreliable.

Yep,
Been there, done that and part of why I DO use my ISP's e-mail. I kind of use it for my more official mail also, which is not very often, but have never had an issue with it!

FWIW,
I have a total of 13 different web mails also, of which, most are just junk e-mail including Gmail (3) and Yahoo (3), that I just store stuff in. Personally, I do not like Gmail and have had a Yahoo account since 1997, which is what I generally use 1 account as my primary mail.

Another question to ask, is who uses any e-mail much anymore, anyway?
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Re: ISP e-mail service....

What happens if your ISP is sold and you lose that email address? then what? That is the real point behind it. If you need a more "official" address why not just register a domain and use Outlook.com for the email service or even get GoDaddy's free email service?

ISP email is a thing of the past and a thing that I'm surprised many more haven't done away with or outsourced to other companies completely. AT&T and Verizon have it by outsourcing it.

Steve Woods

@verizon.net

Re: ISP e-mail service....

My original (non Work) email was with Sprynet.com. Sprynet was bought up by another (short lived) ISP which was in turn bought by Earthlink. My Sprynet addy still works just fine thank you.

ArgMeMatey

join:2001-08-09
Milwaukee, WI
kudos:2
Reviews:
·voip.ms
·AT&T Midwest
·Time Warner Cable
said by coma9:

Gmail+IMAP+Thunderbird!

If they were in the USA, they could just call Dick Cheney and beg for copies of his copies.

Personally, I use POP3, but leave all messages on the server as well. I've got all my messages going back to around 1998.
mlcarson

join:2001-09-20
Los Alamos, NM

Re: ISP e-mail service....

That would be Biden or Obama now.
prairiesky

join:2008-12-08
canada
kudos:2
said by coma9:

third party free emails, that are, in every single way, better than ISP services.

inclduing data mining the shit out of your emails!
TBBroadband

join:2012-10-26
Fremont, OH

Re: ISP e-mail service....

And your ISP won't?

joako
Premium
join:2000-09-07
/dev/null
kudos:6
Who uses 3rd party email services of any sort? I host my own Exchange server.
--
PRescott7-2097
TBBroadband

join:2012-10-26
Fremont, OH

Re: ISP e-mail service....

I use Outlook.com and pay $5 per month well worth it.

AnonMe

@comcastbusiness.net

Nobody cares about your data as much as you...

I agree with not using ISP's email, but mostly because there is no reason to tie your email address to who you buy Internet service thru.

Doesn't really matter if you use Yahoo, GMail, or your ISP; it could have happened with Gmail or Yahoo as well. The real story is that nobody cares about your data nearly as much as you do. Your data isn't safe just because you have it in the cloud. (I hate that cloud termonology BTW!) Verizon loves to turn you in when they find child porn (earlier DSLR story) in your secure cloud storage, Shaw's loses your email, Amazon lost a ton of customer's data. All safe and secure in the cloud...

BillRoland
Premium
join:2001-01-21
Ocala, FL
kudos:3
Reviews:
·Cox HSI

1 recommendation

Re: Nobody cares about your data as much as you...

said by AnonMe :

I agree with not using ISP's email, but mostly because there is no reason to tie your email address to who you buy Internet service thru.

Doesn't really matter if you use Yahoo, GMail, or your ISP; it could have happened with Gmail or Yahoo as well. The real story is that nobody cares about your data nearly as much as you do. Your data isn't safe just because you have it in the cloud. (I hate that cloud termonology BTW!) Verizon loves to turn you in when they find child porn (earlier DSLR story) in your secure cloud storage, Shaw's loses your email, Amazon lost a ton of customer's data. All safe and secure in the cloud...

This is what I've preached and preached about to cloud evangelists who somehow think their stuff is "safer" with some amorphous, faceless company thousands of miles away. Its all great until you get the letter saying "Gee, we're really sorry."
--
Ron Paul 2012 »www.ronpaul2012.com
Beyond AM. Beyond FM. (((XM)))

michieru
Premium
join:2009-07-25
Miami, FL
Reviews:
·Comcast Business..

Ouch.

Even if these emails have been deleted they should have a compliance device on site that saves these emails for law enforcement purposes which can be used to retrieve such emails and possibly throw them back into the system.

If they can't handle email then maybe they should just do what AT&T does here in the United States with Yahoo but instead use Google.

RARPSL

join:1999-12-08
Suffern, NY

Re: Ouch.

said by michieru:

Even if these emails have been deleted they should have a compliance device on site that saves these emails for law enforcement purposes which can be used to retrieve such emails and possibly throw them back into the system.

Hint - Shaw is not a US ISP but a Canadian ISP. I do not think the Canadian Spooks are as intrusive as the US ones and thus they do not have all email copied to their servers as occurs in the US.

silentlooker
Premium
join:2009-11-01
They just told everyone that you don't have to worry about them being able to retrieve email for cops

michieru
Premium
join:2009-07-25
Miami, FL

Re: Ouch.

As a joke or public statement by the company?
TBBroadband

join:2012-10-26
Fremont, OH
No ISP says that your email service is full-proof and will never have problems. their TOS always says that they're not responsible for any errors or problems or even lost messages.

Chester2

join:2000-10-17
Menlo Park, CA

Google Apps

I got in while it was still free. My Domain with a Gmail backend. It doesn't get any better.
--
Craig
»CraigHarris.org My BLOG on Motorcycles, Computer Stuff & Deals.

Packeteers
Premium
join:2005-06-18
Forest Hills, NY
kudos:1

Re: Google Apps

got what - still free? to backup you domain and gmail.

Chester2

join:2000-10-17
Menlo Park, CA
Reviews:
·Comcast Business..

Re: Google Apps

said by Packeteers:

got what - still free? to backup you domain and gmail.

Google dropped the free for small business tier. Now it costs $5 per user/per month. I have Gmail but with an @craigxarris.org address instead of an @gmail.com one.
--
Craig
»CraigHarris.org My BLOG on Motorcycles, Computer Stuff & Deals.

Bill Neilson
Premium
join:2009-07-08
Arlington, VA

Shaw is pleased to announce new rates

that "enhance the customers service" while adding $5.99 to everyones bill.
Expand your moderator at work
fortissimo

join:2003-10-17
Richmond, BC

Someone I know did

Someone I know said he must used Shaw email address or his clients would not be serious about him (instead of Gmail / Hotmail which he also uses). He said that only using Shaw email address then he can be trusted by them.

He also boasts about how much he knows about technology and gadgets, buys all kinds of toys.

Funny?