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Sidekick Users Will Get Lost Data Back
'Most, if not all' data recoverable...
by Karl Bode Thursday 15-Oct-2009 tags: business · hardware · wireless
As noted earlier this week, T-Mobile Sidekick users were not only treated to a week-plus long outage, it appeared that they'd lost all of their data as well. Microsoft, who took over the Sidekick system when they acquired Danger Inc. early last year, has now announced that users will in fact be getting their data back. "We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage," says the company. "We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan."

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itguy05

join:2005-06-17

Glad it was NOT an MS Platform

Shows how good the SUN/Oracle platform is if it can recover data from corrupted disks....

If it were an MS solution there would be nothing.

Shows why companies that rely on their data don't use Microsoft.

jester121
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join:2003-08-09
Lake Zurich, IL

Re: Glad it was NOT an MS Platform

It's a wonder they're still in business, since so few people use them.

John McClane
yippee ki yay
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join:2005-03-19

Re: Glad it was NOT an MS Platform

yep nobody uses microsoft. nobody
fiberguy
My views are my own.
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join:2005-05-20
kudos:3
Ummm.. last I checked, it's noting really to do with SUN/Orocale, Microsoft, etc.. a hard drive failure or what ever is a failure.. but, you're right to say that it's amazing that a HARD DRIVE can be recovered..

It also shows that a GOOD company would have a backup system in place on anything mission critical... this was a complete failure on some admins' part.

en102
Canadian, eh?

join:2001-01-26
Valencia, CA

Re: Glad it was NOT an MS Platform

RAID should be recoverable.
Backups, should be done, and should work. The question is... when was the last successful backup perfomed ? Were there issues in replacing hardware (old?).

I've had very good success rate on SUN boxes. Its a simpler OS in general (*nix), however OS = OS disks, Data = Data disks.
You can always reinstall OS. You can't always recover data.

If you have a decent data center management, patches/OS/firmware upgrades will typically be kept in check. I've known of issues in the past of attempting to get disks/RAID controllers and having different rev versions... painful.

Many high end vendor products are well integrated - Eg. I worked on a DG-UX device with EMC storage on fiber channel. Disk failure (OS) was mitigated, as the EMC controller rebuilt the disk, even while the box was powered down.
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maartena
Elmo
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The OS has little to do with data recovery. An OS can crash, but your data volumes and arrays are still there.

Before you go and blame the OS the servers are running on, (or praise it), perhaps you should spend some more time studying data recovery, data storage, NAS, SAN, etc. And for that matter, read up on replication & backup technologies.

Blaming this on an OS, or praising the OS - whomever the maker - shows how little you know about corporate infrastructure.
--
"I reject your reality and substitute my own!"
ElJay

join:2004-03-17

1 edit
What SAN hardware and software solutions does Microsoft offer?
BosstonesOwn

join:2002-12-15
Everett, MA
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you sure your in it ? Or what ?

Don't know about you , but any system that is backed up can recover from bad disks.

second point is ntfs is actually very sturdy and with alternate streams built into the file system recovers very well from disk corruption.

Just some times a vital file gets hit , which has not happened to me since 2002 when I upgraded to XP from win 2k. Maybe you need to review your back up and data retention strategies.
--
"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!"
patcat88

join:2002-04-05
Jamaica, NY
kudos:1

the old days

Lets see how many people will remember this as a lesson to never trust cloud computing/software as a service and to remember how to live in a world post- »en.wikipedia.org/wiki/Electromagnetic_pulse holocaust. Remember what a paper contact book looks like in your wallet? Remember how to use a payphone? Remember how to develop film? Remember how to schedule meeting someone without "I'll call you when I'm getting close"? Remember how to do taxes on paper? Remember how to contact the fire department when your house is on fire without tweeting it first? And for some, remember how to use a voice phone call (the text/email/IM-only folks)? Or remember how to use a yellow pages book? Or remember how to use a public library and books? Remember how to use the post office? Remember how to order something from a catalog by mail?

VR Laura
Queen Of Cyberspace
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join:2002-02-10
NYC

Re: the old days

said by patcat88:

Remember how to contact the fire department when your house is on fire without tweeting it first?
ROFLMAO! Sad, but true.

Laura
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amungus
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join:2004-11-26
America
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When I worked at an elementary school a few years ago, it saddened me greatly that some kids, in 5th and 6th grade, had no idea how to use either a dictionary or a telephone book.

Some kids were literally frightened at the prospect of using either.

It was also shocking to them that I remembered life before the internet... It would be like imagining a world without cars or motorized vehicles I guess (too difficult for most people to imagine).

...Well, still glad the data was "found" and "should be" able to be restored...

Best of luck to the admins in charge of this mess!
ImBatman

join:2004-04-21
Lancaster, CA
what's a yellow pages book? ;):D

benc
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Glen Carbon, IL
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1 edit
said by patcat88:

Lets see how many people will remember this as a lesson to never trust cloud computing/software as a service and to remember how to live in a world post- »en.wikipedia.org/wiki/Electromagnetic_pulse holocaust. Remember what a paper contact book looks like in your wallet? Remember how to use a payphone? Remember how to develop film? Remember how to schedule meeting someone without "I'll call you when I'm getting close"? Remember how to do taxes on paper? Remember how to contact the fire department when your house is on fire without tweeting it first? And for some, remember how to use a voice phone call (the text/email/IM-only folks)? Or remember how to use a yellow pages book? Or remember how to use a public library and books? Remember how to use the post office? Remember how to order something from a catalog by mail?
     Is there seriously anybody, at least any adult who can't answer "yes" to every question?

     As for the developing film question, I assume you mean taking the film to a developer and having them process it for you.  Not many people actually developed their own film, even before digital cameras became popular.

     I do see your point though.  It's always great to keep backups that don't rely on a single server.

Dread
R.I.P Jazzy
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Meh

Sidekick phones and it's users are irrelevant anyway, only kids use this crap.

tiger72
SexaT duorP
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Re: Meh

said by Dread:

Sidekick phones and it's users are irrelevant anyway, only kids use this crap.
And you base this on what, exactly? Last I checked, Sidekick customers pay for voice, text, and data service just like Blackberry customers, etc.. do. Maybe you can elaborate on why they're "irrelevant".
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara

John McClane
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1 edit

Re: Meh

said by Dread:

Sidekick phones and it's users are irrelevant anyway to me, only kids use this crap.
fixed it

Theman2006

join:2003-05-06
Bronx, NY
Reviews:
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Re: Meh

It's true no person who conducts serious business uses a sidekick as the device of choice. If this had been a blackberry issue then it would have been all over CNN. This incident was minor and only reported on hobbyist sites like this one. Sidekick users are as important to the wireless industry as Boost mobile users or Metro PCS for that matter.

John McClane
yippee ki yay
Premium
join:2005-03-19

Re: Meh

is iphone in the same category? i sure hope so. actually BB is too. they are all just different niches, no one is better than the other.

tiger72
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Re: Meh

said by John McClane:

is iphone in the same category?
^this?

Because their shit gets posted on here and elsewhere constantly. I don't see you whining about them whenever there's a post about that device which "no person who conducts serious business" uses.
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara

sporkme
drop the crantini and move it, sister
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join:2000-07-01
Morristown, NJ

Re: Meh

said by tiger72:

Because their shit gets posted on here and elsewhere constantly. I don't see you whining about them whenever there's a post about that device which "no person who conducts serious business" uses.
I do see you whining EVERY TIME there's an iPhone news item.

I had no idea a phone could anally rape someone, but clearly this has happened to you.
--
with every mistake we must surely be learning

John McClane
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Re: Meh

said by sporkme:

said by tiger72:

Because their shit gets posted on here and elsewhere constantly. I don't see you whining about them whenever there's a post about that device which "no person who conducts serious business" uses.
I do see you whining EVERY TIME there's an iPhone news item.

I had no idea a phone could anally rape someone, but clearly this has happened to you.
i lul'd

tiger72
SexaT duorP
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join:2001-03-28
Saint Louis, MO
kudos:1
And I see you whining every time it's NOT about the iphone. Go figure.

Dread
R.I.P Jazzy
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said by Theman2006:

It's true no person who conducts serious business uses a sidekick as the device of choice. If this had been a blackberry issue then it would have been all over CNN. This incident was minor and only reported on hobbyist sites like this one. Sidekick users are as important to the wireless industry as Boost mobile users or Metro PCS for that matter.
This^

FastiBook

join:2003-01-08
Newtown, PA

100 dollars, data back, a month free..

And still not as cool as the iPhone.

- A
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