 |
 | moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
| Re: Sprint is getting killed by AT&T and Verizon said by TK Junk Mail  :Sprint just keeps having more and more problems. AT&T and Verizon are killing them in the wireless market. I guess their unlimited data plans aren't helping them get and keep customers. But closing down stores is a desperate measure. It cuts down on their ability to grow their customer base. When a company starts doing that they are on a downward trend to a sellout to a competitor. You can close stores if you have too many of them.
Their plans might be great but poor customer service trumps that. | |
|
| | 
jsimmons
Premium,MVM
join:2000-04-24
Falls Church, VA
 ·Cox HSI
| Re: Sprint is getting killed by AT&T and Verizon said by moonpuppy :Their plans might be great but poor customer service trumps that. I can't see this move improving customer support or billing. Not a good sign to me. Time to think about a switch to Verizon when my contract period ends.
--
"Everything should be made as simple as possible, but not one bit simpler."- Albert Einstein | |
|
| | | |
| | | |
| | | | 
HM250
@ilpcs.com
| Re: Sprint is getting killed by AT&T and Verizon I work for a Sprint Retail store and yea the plans may be great, but I am going to have to agree that outsourcing the customer service employees that you get when you dial *2, the problems you have when you go from a corporate to an affiliate market (or the other way around), and the way that they bill you in advance a month is a bunch of crap. I have had both T-Mobile and Cingular before they became AT&T and I was much more satisfied with their service. I and all of my employees know and understand why we are potentially losing our jobs. | |
|
| | | | Big Dawg 23
join:2002-03-27
Northfield, MN
·Charter Pipeline
| I have several co-workers who are on Sprint. I hate talking to them on there cell because the quality is so horrible. Yes they have pricing but the CS sucks.
One of person had her bill on auto pay. Her corporate card expired and was sent a letter stating to update it. She called 12 times to correct this. 5 Supposed supervisors assured her that the issue was resolve. Then on a business trip received a threatening call that her phone was being shut off for non payment. They had the correct number the whole time and never activated it to allow for Payment. They also had authorization to pull the past due. This was all resolved after a letter was emailed to the then CEO, CFO, COO and many others I gave her from the Consumerist site.
That is not the only person her husband decided to switch from T-Mobile just for mobile to mobile minutes. That was a disaster. The store and CS gave him pricing that was changed when his bill arrived. Instead of going up $5 + Tax it rose $15 + tax.
I can give you many more examples of how bad the customer service is are but why waste my time. I have an option through work for $89.99 unlimited everything thru Sprint. I will stick to my high price Verizon with better service, customer service and overall quality. | |
|
| 
pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
| said by TK Junk Mail :I guess their unlimited data plans aren't helping them get and keep customers. I think that hardcore data users are a small minority of their customers. Most people who go to a cell phone company want to be able to make and receive calls. From what I have heard of Sprint, they are not very good at this particular sport. Above all else, coverage is key. If you can't even use a phone with them, there is no point.
said by TK Junk Mail :But closing down stores is a desperate measure. It cuts down on their ability to grow their customer base. Do a lot of people shop the stores though? Perhaps they think they'd do better selling service through their website instead?
--
Only SHATNER is Kirk. | |
|
| | 
TK Junk Mail
Go ahead, make my day
Premium
join:2002-03-03
Margate City, NJ
clubs:
·Comcast
edit:
January 18th, @04:03PM
| Re: Sprint is getting killed by AT&T and Verizon said by pnh102 :Do a lot of people shop the stores though? Perhaps they think they'd do better selling service through their website instead? I can't say for all their stores. The one nearest me in a strip mall does decent business. There always seems to be customers in there when I go by.
And when I go to a regional mall, the Verizon store is always packed. In fact, the last time I went in there, they had a "take a number" system to wait on people they are so busy.
So, while I and others do a lot of business and shopping on the web, there evidently are still a lot of people that like to get hands on a phone 1st before buying.
As for myself, I did a lot of research and checking online before I renewed my cellphone contract, but I did go to the Verizon store to check out the different models of phones in person before I made my decision.
--
Internet News
My BLOG
My Web Page | |
|
| | 
tapeloop
Light, sweet triceratops.
Premium
join:2004-06-27
Airstrip One
| said by pnh102 :said by TK Junk Mail :I guess their unlimited data plans aren't helping them get and keep customers. I think that hardcore data users are a small minority of their customers. Most people who go to a cell phone company want to be able to make and receive calls. From what I have heard of Sprint, they are not very good at this particular sport. I didn't think there were that many data users either, much less enough users sucking up enough bandwidth to cause that significant an impact.
You're close on your assessment of their calling service. More to the point though is how poor they are at customer service (remember those pesky "problem customers" they axed?), and more specifically billing concerns.
Relatively speaking, their data service is pretty good.
--
"I love mankind. It's people I can't stand."
--L. van Pelt | |
|
| xenophon
join:2007-09-17
 ·Sprint Mobile Broa..
| said by TK Junk Mail :I guess their unlimited data plans aren't helping them get and keep customers. Well actually Sprint is outselling Verizon 2:1 on data cards, but that's a small part of the business compared to voice. Sprint is clearly better at data.
And Sprint's iDen side is losing customers, not the CDMA side. The churn rate of Sprint's CDMA side is lower than ATT. The iDen/Nextel side is the serious issue. | |
|
| |
| |
| |
nightdesigns
Gone missing, back soon
Premium
join:2002-05-31
AZ
·Cox HSI
| Closing stores... Crap, not like there's that many Sprint stores around me in the first place.
I will say, they must be desperate for more business. In December, I received 12 phone calls from sales asking if I wanted to add a 3rd line. It wasn't until I threatened to cancel my account for harassment from the sales department that they stopped calling me.
Honestly, I only stay with Sprint because of a 20% corporate discount I have from a company I haven't work for in 5 years.
--
This Space for Rent... | |
|
| moonpuppy
join:2000-08-21
Glen Burnie, MD | Re: Closing stores... They did the same thing with me. Kept demanding I take their wireless card as it was such a great deal.  | |
|
| dcurrey
join:2004-06-29 | I hate when they do that. They keep doing it to me. Calling me on my cell wanting me to add services. I am pretty sure I can figure out for myself if I need something added. Don't keep calling me wasting my time and probably my minutes. | |
|
| |
nightdesigns
Gone missing, back soon
Premium
join:2002-05-31
AZ
·Cox HSI
| Re: Closing stores... said by dcurrey : and probably my minutes. Ah, but you've missed their little speech about how this call doesn't use any of your minutes...
--
This Space for Rent... | |
|
| | |
Swingerhead
Premium
join:2004-04-06
Richmond, VA
 ·Verizon FIOS
·Comcast
| Brick and Mortar,why? Why in the world do you need to go in a brick and mortar shop anyway for a phone? Check it out at Best Buy, get it there, one of the quadrillion kiosks in the mall, or online direct from Sprint. One actualy Sprint store in each area would be plenty to handle the annoying pay in person people and service issues. | |
|
| brandpc
join:2003-08-25
Canton, CT
·Sprint Mobile Broa..
| Re: Brick and Mortar,why? Have you seen the contract termination fees those places will charge you? Plus, they have very little power -- they have their little kiosk processing system and thats basically it.
Its pathetic. I hate dealing with BB -- I cant ask the people there any type of advanced question. I wont even bother with a non-corporate store if I have an issue. They are there for a sale, and nothing else. | |
|
NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| Will not help With an average of 50k per employee and 15k of benefits per employee sprint is only saving between 200-400 million dollars.
If they have 125 stores making less than they cost to operate I'm sure it's worse at the rest of them as well.
--
Mac Chatter
»www.macchatter.net | |
|
Taget
join:2004-07-29
| Last thing they need... A few weeks ago called to deactivate a phone my father had lost. They had this stupid voice menu which makes me miss the days of the simple numbered menus. When I said "lost telephone" or "stolen telephone" I was informed they were closed for the holidays and hung up on. Very annoyed I tried calling up and sayiing "cancel service." That forwarded me to a voice-mail which informed me that the number was out of order.
Finally figured out the one answer that would get me to a human "new phone activation" since that is their money ticket. And I finally got a human who deactivated the phone. I asked if any phone calls had been made with the phone. I was informed there was no way of telling me. I asked about games (a Pacman demo, and onr or two others that they charge $10 a month for) that every time we call never seem to disappear from the bill. This time they didnt't even pretend to care. She told us she had no power to remove the useless games.
And best thing is since Sprint (unlike at&t, verizon, and t-mobile) has no real prepaid on their cdma network and doesn't activate phones from other cdma partners including their own MVNOs the only way to replace a phone without being completely ripped off is getting a new one on ebay or craigslist.
I wish he hadn't stupidly extended his contract a year ago. All I can say is thank god I'm on t-mobile. | |
|
|
xxA4Hxx
@comcast.net
| Re: Last thing they need... I think the people who are getting lots of discounts on a monthly statement and complaining is what is dragging them in the mud to make profit. With this new standard for data service coming out. They are tight on money and really you get better service at a third party like Radioshack. They being the only one with good data service and unlimited. They can not fail to survive or I going to be pissed because I want to sign up for their data service due to truly unlimited. The company if they can get this new technology launched and put in most of their markets could let them down the road open new stores where they once closed if the technology takes off.
-illusion | |
|
| 
cpayne5
join:2004-01-06
Amissville, VA
·Sprint Mobile Broa..
| said by Taget :... And best thing is since Sprint (unlike at&t, verizon, and t-mobile) has no real prepaid on their cdma network ... Virgin Mobile prepaid services uses the Sprint CDMA network.
--
Hail To The Redskins | |
|
| jtel
join:2005-06-28
Bristol, RI
·Cox HSI
| said by Taget :And best thing is since Sprint (unlike at&t, verizon, and t-mobile) has no real prepaid on their cdma network Boost Unlimited, is a monthly prepaid service running on the Sprint CDMA network unlike 'Boost Mobile', now has 500,000 customers. Its not a pay per minute plan though if thats what you meant. They added over a quarter million Boost Unlimited customers in the 4th quarter and its only available in about 12 cities so far. | |
|
| | mjbuzby
join:2004-12-11
Cockeysville, MD | Re: Last thing they need... will they be able to get out of their leases? tweeter tried to do the same. they were not successfull doing so and went bankrupt. | |
|
| | Taget
join:2004-07-29
| said by jtel :said by Taget :And best thing is since Sprint (unlike at&t, verizon, and t-mobile) has no real prepaid on their cdma network Boost Unlimited, is a monthly prepaid service running on the Sprint CDMA network unlike 'Boost Mobile', now has 500,000 customers. Its not a pay per minute plan though if thats what you meant. They added over a quarter million Boost Unlimited customers in the 4th quarter and its only available in about 12 cities so far. They have no Sprint prepaid phone that you can go to bestbuy and activate which is what I was referring to. They certainly won't activate a phone of their MVNO partners like Virgin. As for Boost's new CDMA service. I haven't seen it yet. If those phones are compatible with Sprint post-paid that would be nice. But wouldn't hold my breath on it. | |
|
|
AYA
| All I have to say is Sprint is the worst ever in their billing and customer service! | |
|
| RchrdEllis
join:2007-06-11
Narberth, PA
·Verizon Online DSL
| said by Taget :And best thing is since Sprint (unlike at&t, verizon, and t-mobile) has no real prepaid on their cdma I have been with Virgin Mobile for better than 5 years and they piggyback on Sprint's "Nationwide Network". They have done an excellent job of of building out a network "from scratch". It has I am sure been a long, expensive process. Any re-sellers who support them are I am sure welcome additions. Maybe they don't get %100 profit on their charges, but they are recouping their network investment. Based on other discussions on this site I feel that they are managing to change their business model more to to say that we are a service provider, not just a phone store!
My Virgin Mobile service which I have had for better than four years has provided me with excellent service. I have had an unbelievable service plan with a pricing of $0.25 for the first 10 minutes in a day followed by $0.10 per minute afterward. Unfortunately this is currently a legacy plan which has currently been replaced by an $0.18 per minute plan. For my cell phone usage patterns, I would even consider this a reasonable expenditure. The Sprint network needs to survive because it is an (invisible) option to the other big two. No other network has opened it's facilities to third paty provider's. Please correct me if I'm wrong I don't care for anything but the truth! | |
|
Dezbend
Premium,MVM
join:2001-04-20
| Where are the eliminations? I have seen places that have a legacy-Sprint store 1 block away from a legacy-Nextel store. If they are eliminating these type of stores or even the "express" stores more power to them, but getting rid of service locations could lead to increased customer dissatisfaction.
I am not about to send my phone off to get the button fixed and wait 3 weeks nor do I want to drive for hours to the nearest store.
I don't have enough info to create an intelligent opinion, but there may be two sides to this story.
--
DSLr Mafia Member. | |
|
kados
Hail Odin
Premium
join:2003-03-14
Watertown, SD
·Midcontinent Commu..
·Qwest.net
| wow I hope they don't close the store here, otherwise I'd have to deal with radiocrap or somthing.
I like my sprint service, and I also like going into the store, there is a VERY hot chick who works there.
--
09-F9-11-02-9D-74-E3-5B-D8-41-56-C5-63-56-88-C0 What is it? Is IT? What is it? | |
|
|
xxA4Hxx
@comcast.net | Re: wow lol
-illusion
Ps. would say more but I figure I keep the rest to myself. | |
|
inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK | I hope the mofos "streamline" themselves out of business I wouldn't piss on Sprint if the building was burning.
NASCAR needs to start looking for a new sponsor. | |
|
seven001
join:2002-07-24
Richmond, KY
clubs: | Think we know where this is heading... Merger with Verizon. I'm betting we'll hear something along those lines within the next year. Any takers? | |
|
|
pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
| Re: Think we know where this is heading... said by seven001 :Merger with Verizon. No way. Verizon doesn't need Sprint as their native markets pretty much overlap. They also don't need the headaches from already disgruntled Sprint customers. Don't forget either that their stock and profitability will take a huge hit should they decide to buy out Sprint.
Verizon would be better served by buying out Alltel instead.
--
Only SHATNER is Kirk. | |
|
| |
inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK | Re: Think we know where this is heading... well, which raises the spectre that the same investment group that got Alltel, might buy and combine sprint with alltel. Now THAT would be a threat to verizon. | |
|
| | | cmarrero
join:2002-01-29
Newark, NJ
 ·Vonage
| Re: Think we know where this is heading... inteller @ 18th Jan 02:13PM:Re: Think we know where this is heading...well, which raises the spectre that the same investment group that got Alltel, might buy and combine sprint with alltel. Now THAT would be a threat to verizon.
That would be TPG Capital and the buyout arm of Goldman Sachs | |
|
| | | 
robbob340
dslr
Premium
join:2001-02-15
Wichita, KS
clubs: | Or just buy pieces of Sprint, like Dallas/Ft Worth, and some other markets where Alltel does not have native coverage.
--
Join #dslr unofficial chat! | |
|
| pepperxn
join:2001-02-21
| said by seven001 :Merger with Verizon. I'm betting we'll hear something along those lines within the next year. Any takers? No way. If so, we'll probably see T-Mobile go to AT&T then.
I have read that Qwest is interested in Sprint's fiber operations. That's what Bankers are saying. Qwest has said that they haven't ruled out buying a company to increase business. Don't remember the way it was worded. One of the major shareholders in Sprint wanted the company to spin off/sell their fiber operations. If Qwest does buy it, I expect it to be mostly a stock deal, since they only have $1 billion in cash, and it would probably hurt them if they spent most of their money. So, I wouldn't be surprised if we see Qwest and Sprint helping each other this year. | |
|
|
| nutcr0cker
join:2003-04-02
Chandler, AZ | Re: CallCenters LOL...that means in the true vision of our GOP presidential frontrunner McCaniac they would primarily layoff American workers eiher ways Americans should not be doing such menial jobs | |
|
ricep5
Premium
join:2000-08-07
Jacksonville, FL
·Comcast Formerly ..
·AT&T CallVantage
·AT&T Southeast
| Much Needed > Too much retail overlap between Sprint and former Nextel stores
> Too long to come out with a iDEN replacement
> Too long to kill the back office overlap
The last Sprint event I attended, they were all deer eyed worrying over the next big one. (layoffs)
They will gladly add phones to your personal or business account, but put you though grief to try to drop one.
Getting the Philippine call center asking me if I want more phones on the account. I marked the number and don't answer anymore.
Sounds like the old CEO wanted Nextel for the subs to cross market. Unfortunately they didn't have a product to place them with.
On the upside they are more flexible with the service but usually have to share product with Verizon. Few exclusives.
They will survive, but they have to differentiate themselves a little better. If they had a national ad program featuring their broadband plans and not handsets, I wonder what the results will be. | |
|
| 
NiceGuyNY21
join:2000-10-15
Buffalo, NY
edit:
January 19th, @04:37AM
| Re: Much Needed duplicate post...delete/ignore | |
|
|
NiceGuyNY21
join:2000-10-15
Buffalo, NY
·RoadRunner Cable
| said by ricep5 :Getting the Philippine call center asking me if I want more phones on the account. I marked the number and don't answer anymore. THIS is really fuggin annoying....at least once a week they call me... when i call the # back at least it's nice enough to tell me what they were calling for (adding more lines) and then i hit the "please dont call me in the future im not interested option" and they call me again the next day...
ANNOYING ! | |
|
dcs2281
join:2004-09-14
Santa Clarita, CA
| To Bad for the Employee's To bad the working folks end up paying for the Corporate mismanagement. I would switch, but AT&T/Verizon/T-Mobile do not provide service here, so I hope they can clean it up, regroup, and provide service. The few times I called Customer Service I never experienced any of the negative things said about them. maybe I have just been lucky. | |
|
| evoxfan
Waiting On Dsl Or Cable
join:2004-02-12
Daleville, AL
·Sprint Mobile Broa..
edit:
January 19th, @08:13AM
| Re: To Bad for the Employee's said by dcs2281 :To bad the working folks end up paying for the Corporate mismanagement. Well said. I am one of the unlucky souls that does my job everyday hoping that I still have that job tomorrow. Sad thing is if they axe me, the network will suffer greatly. I am the only RF tech who is proficient at troubleshooting EVDO for my entire market as well as the neighboring market. And as you said, it is due to poor upper-management for so long now. 
--
WinXP_Home SP2, 1.8GHz P4, 512DDR, DW7000, SatMex5, 1090MHz, RSL~87, WRT54G v5.0, WGPS606 Printer Server. | |
|
longstreet
join:2004-11-14
Salt Lake City, UT | hum AT&T and Apple is killing them with the iPhone | |
|
| stridr69
join:2003-05-19
San Luis Obispo, CA
| Re: hum I doubt it.
Espically with that really (sic) fast "edge" network that ATT has. As in slower than my T-Mobile edge network.
I also have Sprint-great coverage and I can use Verizon's network in a pinch(forced roaming anyone?) And Sprint is the only 3g carrier in San Luis Obispo/Santa Barbara counties.
 | |
|
Sprint Customer
@verizon.net
| Got Management I'm a Sprint Customer. I have been for years. What they need is some line management. Their web site is non-functional. Indian customer support is a joke.
The one thing you can't ever find at Sprint is a manager. Automated voice menu hell, almost incomprehensible Indians reading from scripts, web pages that are pretty but the software doesn't work, incomprehensible marketing bull, but no one who really seems to care about the company or making it better. (In other words typical American big company management.) It took me 6 hours to change a cell number, my friend took 6 minutes on T-Mobile. Impressive. | |
|
|
|
|
Sprint Announces 4,000 Layoffs, Store Closures
Sprint is getting killed by AT&T and Verizon
CallCenters