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Sprint, Apple Working on iPhone 4S Speed Issues
Companies Tracking Down Crippling Bug
Last week we noted that more than a few annoyed iPhone 4S customers were clogging the official Sprint forums, complaining that they've been seeing horrible network performance on the Sprint network. Sprint responded to those complaints by insisting that nothing was really wrong, and that this was simply a small subset of customers who were dealing with issues. Publicly Sprint continues to insist this is no big deal, and that the 61 page thread in their forums of people seeing speeds lower than 100 kbps is an aberration. Privately, Sprint is supposedly working with Apple on a fix:

Now it seems that an internal email has been sent to Sprint representatives, informing them that Apple and Sprint are working together on a “confirmed nationwide issue” dealing with the slow data rates many users are experiencing. There was no information about what the cause of the issues are or what the expected resolution date might be. The email did contain a reference to a ‘Service Settings’ update, which sounds like it could be referring to the carrier settings file that contains access point info for the carriers.

The problem does appear to be device specific, since users on other devices in the same markets show no speed impact -- and Sprint has done a fairly good job handling data-hungry unlimited data Android smartphone customers.

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BillRoland
Premium
join:2001-01-21
Ocala, FL
kudos:2

Maybe

Maybe they can fix the sub 56Kbps speed I'm seeing on my USB aircard...and HTC Arrive, while they're at it.

mix

join:2002-03-19
Utica, MI

Re: Maybe

You need to pose as 1000 different people and post a 60 page thread on the Sprint message board to get that one fixed.
en103

join:2011-05-02
This reminds me of AT&T when they deployed the original iPhone
glinc

join:2009-04-07
New York, NY

sucky sprint

We've been having issues in our stores months before the iphone was even out. All our stores demo's and customer phones barely getting 400Kbps down and barely 200Kbps up.
Neosum
Premium
join:2000-06-03
Oakland, CA

Re: sucky sprint

said by glinc:

We've been having issues in our stores months before the iphone was even out. All our stores demo's and customer phones barely getting 400Kbps down and barely 200Kbps up.

According to the masses of android users, they're not experiencing any problems at all and the network issue is iphone related only. I don't have sprint, so I couldn't speak for it either way.
--
»WritingForProfits.net
xenophon

join:2007-09-17

Re: sucky sprint

said by Neosum:

According to the masses of android users, they're not experiencing any problems at all and the network issue is iphone related only. I don't have sprint, so I couldn't speak for it either way.

I have a Sprint Android and someone at work has Sprint iPhone. My phone performed fine in 3G while his was 500Kbps or worse in same location.
cahiatt
Premium
join:2001-03-21
Smyrna, GA
said by Neosum:

According to the masses of android users, they're not experiencing any problems at all and the network issue is iPhone related only. I don't have sprint, so I couldn't speak for it either way.

I wouldn't say things are all rosy. I have noticed a significant drop in speed on 3g in Atlanta, Miami and Chicago over the past year on my EVO. But nothing as bad as the new IPhone users complain about. But it is enough of a drop to cause notice to me also.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1
said by Neosum:

said by glinc:

We've been having issues in our stores months before the iphone was even out. All our stores demo's and customer phones barely getting 400Kbps down and barely 200Kbps up.

According to the masses of android users, they're not experiencing any problems at all and the network issue is iphone related only. I don't have sprint, so I couldn't speak for it either way.

Well yes and according to them the iPhone 4S's dominating A5 GPU isn't important because... well it isn't. Until the Next Android Phone comes out, when suddenly specs do matter.

I don't trust non-iPhone users to be unbiased in this regard.

scott2020

join:2008-07-20
MO
Reviews:
·VOIPo
·Callcentric
Over the past year I have seen my overall speeds decrease. I used to consistently get over 1 meg down and at least 700-800k up on 3G. Now I get 300-400k tops down and about the same up. I have been using Android for the past 2.5 years or so.

If someone took a poll, I would bet overall across the board, Sprint's speeds on all devices are lower than they were 2 years ago. I have friends with air cards that switched to Verizon because Sprint slowed down so bad.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Re: sucky sprint

said by scott2020:

Over the past year I have seen my overall speeds decrease. I used to consistently get over 1 meg down and at least 700-800k up on 3G. Now I get 300-400k tops down and about the same up. I have been using Android for the past 2.5 years or so.

If someone took a poll, I would bet overall across the board, Sprint's speeds on all devices are lower than they were 2 years ago. I have friends with air cards that switched to Verizon because Sprint slowed down so bad.

In some areas Sprint will add a lot more customers, in others they won't. Also they probably haven't backed up your cell towers with upgraded backhaul.

digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana
said by glinc:

We've been having issues in our stores months before the iphone was even out. All our stores demo's and customer phones barely getting 400Kbps down and barely 200Kbps up.

Yep, it's not a bug with the iphone, it's the backhaul to the network.
--

SouthWest Louisiana PC Users Group »www.swlapcug.com

Sprintbag

@sbcglobal.net
This has nothing to do with the iphone, problem is sprint packs too many customers on the same towers without upgrading the infrastructure. If you happen to live in a large metro area you'll probably experience very crappy connection speeds.

Not only are sprint subscribers sharing the same connections but virgin and boost mobile customers are too. Verizon OTOH maintains their towers/access points very well.

On sprint 4g you'll be lucky to see 3mb/s but on Verizon you'll see 12-14mb/s.
iFail 5G

join:2011-08-03

Re: sucky sprint

said by Sprintbag :

This has nothing to do with the iphone, problem is sprint packs too many customers on the same towers without upgrading the infrastructure. If you happen to live in a large metro area you'll probably experience very crappy connection speeds.

Not only are sprint subscribers sharing the same connections but virgin and boost mobile customers are too. Verizon OTOH maintains their towers/access points very well.

On sprint 4g you'll be lucky to see 3mb/s but on Verizon you'll see 12-14mb/s.

Exactly, You never see speeds like this on Sprint
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Re: sucky sprint

*turns to Time Warner Cable connection* YOU LIED TO ME!!!

Corehhi

join:2002-01-28
Bluffton, SC
Reviews:
·Hargray Cable

Really???

Don't know why people run out and buy Iphones the first day, there always seems to be a problem. In general Sprint is not a good network where I am, Verzion is hands down the best carrier but I live in an area with a bunch of swamps and islands so I would imagine coverage isn't the easiest thing for a cell phone carrier to accomplish.

jmn1207
Premium
join:2000-07-19
Ashburn, VA

Re: Really???

People stand in long lines on launch day because the iPhone just works. In Sprint's case, it just barely works.

battleop

join:2005-09-28
00000

Re: Really???

They stand in line because they want to feel special that they got the phone before someone else. If you are one of those morons who stand in line for 2 days then this is just part of it.

MovieLover76

join:2009-09-11
kudos:1

Re: Really???

those days of 2 day lines to get an iphone are over, most people just preorder it now and while the store is probably busy your not going to stand in line for a long time.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1
said by battleop:

They stand in line because they want to feel special that they got the phone before someone else. If you are one of those morons who stand in line for 2 days then this is just part of it.

What exactly is the purpose of various forms of entertainment if not to make us "feel special"? Ever played an RPG?

I think people just find that sort of thing to be fun. I would never do it, but I understand how they feel.
scottb8888

join:2001-03-08
Dublin, OH

My speed

3g on my 4s shows 92ms with .95 down and .01 up. On verizon!

MovieLover76

join:2009-09-11
kudos:1
Reviews:
·Verizon FiOS
·DIRECTV
·Optimum Online
·Cablevision

Re: My speed

The upload seems like a problem, maybe verizon is having some problems on their end too with the 4S or maybe it's just a bad speedtest, it happens sometimes.
unfortunately .95 down actually isn't all that slow for verizon 3G
anymore I average about .9 mbps down with spikes as high as 2.3 and dips as low as 600kbps depending on the time of the day.
I can't wait till verizon offers LTE here the 3G network in central NJ is strained pretty bad.
I have a HTC thunderbolt so I'm ready to go with 4G as soon as it's available, unfortunately it's currently about 5 miles away from us.

dib22

join:2002-01-27
Kansas City, MO
kudos:2
3g on my 4s shows 107ms with 2.73M down and 1.12M up. On att!
rradina

join:2000-08-08
Chesterfield, MO

If it's not the newtork....

Whether it's software (hopefully) or hardware (bummer), who was responsible for testing? Did folks just assume it would work properly?

Apple is supposed to be notorious for perfection and while the iPhone is a good product (at least on other networks), if this is not just an overloaded Sprint network, who is responsible for dropping the ball? Was Sprint given advanced access to the phone and were they were supposed to extensive nationwide testing or is this Apple's fault for turning out faulty firmware/drivers or whatever?

battleop

join:2005-09-28
00000

Re: If it's not the newtork....

It's hard if not impossible to predect how thousands of phones will behave in the hand of a customer.

DataRiker
Premium
join:2002-05-19
00000

Re: If it's not the newtork....

No, actually hardware performance is completely testable, and given its a apple the software should not have many surprises either.

I suspect the release was rushed and software and hardware were not tested properly.

battleop

join:2005-09-28
00000

Re: If it's not the newtork....

You obviously do not deal with end users. Give them a chance and they will come up with some of the most assinine ways to fuck shit up. Then they will yell at you for not thinking up the way they broke it.
kernelpanic

join:2010-07-06
Crowley, TX
Reviews:
·Skybeam.net

Re: If it's not the newtork....

said by battleop:

... end users. Give them a chance and they will come up with some of the most assinine ways to fuck shit up.

Amen to that - and that applies to pretty much all technology, not just cell

morbo
Complete Your Transaction

join:2002-01-22
00000
said by battleop:

phones will behave in the hand of a customer.

Is this a subtle reference to the iPhone antenna gate?

battleop

join:2005-09-28
00000

Re: If it's not the newtork....

Hah, not at the time I posted it but now that I think about it...
rradina

join:2000-08-08
Chesterfield, MO
If this was the FIRST smart phone to hit Sprint's network, I might agree. However, there's nothing revolutionary here as other smart phones don't have the problem. That means someone didn't spend the necessary time on configuration management. Clearly, it's a config problem unless the chipset Apple chose required completely new drivers. (That would be dumb but par since Apple is very closed and likely doesn't like to pay licensing fees to another tech company that knows Sprint's network.)

battleop

join:2005-09-28
00000

Re: If it's not the network...

"That means someone didn't spend the necessary time on configuration management. "

Is that a statement based on first hand experience or just the ramblings of an arm chair network admin? How can you (or anyone on these forums) make assessments without knowing the facts about what is going on?

DataRiker
Premium
join:2002-05-19
00000
Reviews:
·RoadRunner Cable

Re: If it's not the network...

Complex products are released everyday that stand the test of time without faults or design issues.

You guys seem to suggest a problem with BREAKING a device in someway, but widespread systemic problems are evidence to some type of hardware or software issue apart from being broken.

Placing the onus squarely on consumers, especially in a widespread seeming systemic problem is just screams incompetence.

battleop

join:2005-09-28
00000

Re: If it's not the network...

I don't know that there is enough data to qualify this as a "widespread systematic" problem.
rradina

join:2000-08-08
Chesterfield, MO
The problem occurred right away. That means there couldn't have been such an influx of iPhone customers as to melt Sprint's network. If their network is melting, then I stand corrected. However, since others seem to suggest that other phones don't have the same slowness, it's more likely an iPhone-specific issue.

Regarding the facts, again you are correct in that we don't have enough. This is speculation but it smells an awful lot like someone didn't test it adequately on Sprint's network. Maybe it's because Apple didn't give Sprint enough time. Maybe it's because someone was careless at Apple and ignored Sprint's test results that cited a problem.

Regardless, the consumer experience is negative since folks on Verizon and AT&T don't seem to be complaining about 4s network speed problems.

I will also admit that I'm giving Sprint the benefit of the doubt in that their network is solid and has sufficient capacity. If not, then there's going to be a lot of unhappy Sprint iPhone users who are already locked into a contract on a slow network.

There's also another possible explanation in that folks may have moved from AT&T to Sprint to save a buck and found out that AT&T's 3G is remarkably faster than Sprint's 3G. That's quite possible but...the basic assumption of this thread is that it's not their network and it's some sort of firmware issue that hopefully will be corrected with an update. If true, then it's a mighty sloppy effort from both Sprint and Apple.
iFail 5G

join:2011-08-03
said by rradina:

If this was the FIRST smart phone to hit Sprint's network, I might agree. However, there's nothing revolutionary here as other smart phones don't have the problem. That means someone didn't spend the necessary time on configuration management. Clearly, it's a config problem unless the chipset Apple chose required completely new drivers. (That would be dumb but par since Apple is very closed and likely doesn't like to pay licensing fees to another tech company that knows Sprint's network.)

Apple is using the standard CDMA approved and very popular Qualcomm chipset in the iPhone 4S. Qualcomm is the designer of CDMA and essentially every CDMA phone is digital by Qualcomm.
CTMustang
Premium
join:2007-09-10
France
said by rradina:

Whether it's software (hopefully) or hardware (bummer), who was responsible for testing? Did folks just assume it would work properly?

Apple is supposed to be notorious for perfection and while the iPhone is a good product (at least on other networks), if this is not just an overloaded Sprint network, who is responsible for dropping the ball? Was Sprint given advanced access to the phone and were they were supposed to extensive nationwide testing or is this Apple's fault for turning out faulty firmware/drivers or whatever?

As I said in the other thread.

THIS IS EXACTLY WHAT HAPPENED WITH THE SAMSUNG EPIC 4G

they denied denied denied and then finally when enough people got pissed, they fixed it with a software update!!

n2jtx

join:2001-01-13
Glen Head, NY

Sprint Thread

I have been on the Sprint forums but the link in this article is one I missed. There have been quite a few speed related threads.
--
I support the right to keep and arm bears.
WHT

join:2010-03-26
kudos:3

iPhone Specific?

I was going to upgrade my two phones to the Sprint iPhone or one of the Samsung Androids.

Now I'm waiting.

Van
Premium
join:2009-07-08
New Orleans, LA

Sounds about right. A big company intentionally

lies and deceives people through their idiotic releases claiming things they have no facts to back up.

Everyone and their mother could see the issues with the Sprint network no matter what tech forum or blog you went to.

King P
Don't blame me. I voted for Ron Paul
Premium
join:2004-11-17
Franklin, TN
Reviews:
·Comcast
·Vonage

Thankful for my Nexus S 4G

I just use 4G all day and don't even worry about the 3G issues. Sure it sucks the battery down, but until Sprint wises up and upgrades their retarded 3G network (yes I used that word in the proper form), I'll keep it this way. I might as well enjoy unlimited 4G on my Smartphone while I can, since Sprint will eventually axe that too.
--
My Music blog:
»www.zunetracks.net

GuestNetwork

@208.3.69.x

This is just Sprint being Sprint

The article makes it sound like only the iPhone suffers from Sprint's under-funded backhaul poor network.

Users in mass have been complaining for over a year now that Sprint's 3G network has been degrading more and more.

Sprint as of late has been spending its money on press releases and its public fight with AT&T over the pending acquisition of T-Mobile USA. As a company already cash poor it sounds to me that they are not investing their cash in the interest of its customers or shareholders.

The iPhone is the kind of device that brings to life (very publicly) the network deficiencies of the host network. Sprint has now been exposed and will work feverishly through more PR's how it's "working with Apple to address the issue," when in reality they are scrambling to find cash to boost bandwidth in the areas most capacity constrained.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Re: This is just Sprint being Sprint

Actually I think they're spending their money on their upcoming LTE network and their grossly overpaid executives.

bobjohnson
Premium
join:2007-02-03
Titusville, FL
Reviews:
·Sprint Mobile Br..

Most likely a software issue...

 

after in same place and same everything else
 
I speedtested my Nexus S 4g before I flashed to CM7 and this is the before and after... So I believe Sprint's software has something to do with this problem on most phones, not just the iphone...

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Re: Most likely a software issue...

1.7m / .18m are better but hardly 4G speeds.

bobjohnson
Premium
join:2007-02-03
Titusville, FL

1 edit

Re: Most likely a software issue...

That's 3g. Don't have 4g here.

Edit: although irrelevant to this topic, 4g around Orlando is about 9m DNA and 2m up

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Rooted devices

Are they affected?

cruz1

@sbcglobal.net

BS ... Sprint has major issues

It is BS ... I have been a long time 3G data card user for my laptop ( I REALLY don't know why!) and the last couple YEARS has SUCKED ... BAD! I have been hetting speeds (mid-day) as low as 9kb/sec - yes you read that right. The "good" times I see 40k-60k ... and it's NOT connected at 1xRTT either ... EVDO RevA! The only reason I have not cancelled yet is that I am only away from a wifi spot a few hours a month and can deal with crap speeds.
ydoucare

join:2003-03-12
Rensselaer, IN

No surprise

I think it's funny that Sprint's slow network only becomes an issue when an Apple product is the one people are complaining about it with. Purdue Uni campus + Sprint 3G = 300 kbps if you're lucky, regardless of your device.
jfmezei
Premium
join:2007-01-03
Pointe-Claire, QC
kudos:22
Reviews:
·ELECTRONICBOX

glitches happen

Considering that apple started to volume produce the 4s some time ago I am quite sure that Sprint and Verizon each got a number of early production iphone 4s some time ago.

Apple would have worked with Verizon and Sprint to setup whatever network profiles needs to be done. If it is like for GSM, those profiles are part of IOS and distributed with the OS, signed so nobody can change them.

it is quite possible that Sprint has not enable some network level feature that Verizon has (or vice versa) and this causes the iPhone some problems.

Perhaps Sprint had intended to enable such a network feature before launch but got delayed and now they are caught with that problem. They would have known on launch day that this would be a problem, but if their marketing campaign was already booked and ready, they couldn't postpone the launch and decided to ride out the problems.

We won't know what really happened.

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ

Re: glitches happen

what iPhone specific CDMA feature are you talking about. Why do only iPhones need this feature supported (or disabled)? Why was this feature turned off (or on) in the first place? What will happen to all the other non-iPhone 3G devices if this feature is toggled?
--
Standard disclaimers apply.
[i]As self-appointed Transitional Leader, I support a new Constitutional Convention. Sooner or later the Occupy Wall Street protesters will join Tea Partiers and others in calling for exactly that[/i]

AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ

Re: glitches happen

My WinMo Treo Pro was shipped on the Spring network with a misconfigured tcp receive window (the value was suppoesd to be entered in HEX but apparently was entered in decimal). Almost all the 3rd party ROMs never fixed this issue which is easily corrected by either downloading a .cab file, or, changing a value in the registry.
--
Standard disclaimers apply.
[i]As self-appointed Transitional Leader, I support a new Constitutional Convention. Sooner or later the Occupy Wall Street protesters will join Tea Partiers and others in calling for exactly that[/i]
civicturbo

join:2009-11-08
USA

Anyone seen a bug?

Anyone seen a bug? I'm looking for someone named Bug, have you seen a Bug around here?
-John Candy, Uncle Buck
Sorry I couldnd resist

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