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Sprint Brings Back 30 Day Money Back Guarantee
by Karl Bode 02:18PM Monday Jun 23 2014
On the heels of T-Mobile's new 7 day free iPhone 5S test drive announced June 19, Sprint has brought its 30 day money back guarantee back from the dead starting June 27. According to a Sprint announcement today, if customers aren't completely satisfied with the Sprint experience within the first 30 days, Sprint will refund the cost of their device and waive all service and activation charges. Sprint originally was forced to offer such money-back guarantees back in 2008 after being sued by Minnesota's AG for deceptive billing practices; they've slowly but surely backed away from the practice ever since -- until today.

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IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Thanks T-Mobile!

Where's the list of the 28 new LTE cities?
DarnellP

join:2004-10-12
Las Vegas, NV

Seriously, Karl?

Do you have to invent a way to plug T-Mobile even when writing about Sprint or AT&T or Verizon or US Cellular or C-Spire, etc.? So basically, any promotion, offer, course correction, whatever is due to T-Mobile? Amazing...

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

3 edits

2 recommendations

Re: Seriously, Karl?

So Sprint just decided to do this all of the sudden?

You remember Sprint's upgrade program: OneUp?
(discontinued now in favor of the Framily) Yup, had nothing to do with T-Mobile's JUMP upgrade plan... No doubt about it.

Sprint's Easy Pay installments with no service commitment.... Wouldn't have happened without T-Mobile doing it first.

T-Mobile is dragging the industry along behind it.

nycnetwork

join:2000-11-12
Brooklyn, NY

1 recommendation

Are you saying that Karl is incorrect by acknowledging that Sprint announces 30 day policy AFTER T-Mobile's Test Drive announcement?!
nonymous
Premium
join:2003-09-08
Glendale, AZ

Re: Seriously, Karl?

When Karl writes about Sprint it is more opinionated blog than news.

w0g
o.O

join:2001-08-30
Springfield, OR
This is one of those things where the journalist in charge appropriately tries to associate the "press releases" with some kind of competition occurring between the companies. at best it pisses Sprint off that they didn't keep their original guarantee plan around, considering it was the best plan. now it took T-Mobile offering up free test drive service to reinvigorate Sprint. Actually Sprint was pretty competitive years ago; SERO plans for $30, the Sprint Guarrantee was pretty nice, and they had the first marketing of 4G with their WiMAX network.

Sprint actually is closer to T-Mobile than people think. essentially they both are before their time companies with the best value in town. Sprint has only fallen behind thanks to lackluster LTE .. even in areas with Spark. In this age only 4G and LTE service matter and Sprint is stuck with some spotty ass coverage and 3G fallback from the stone ages.
--
www.oregonstatehospital.net - CIA and state of Oregon set me up and targeted me with a microwave weapon, learn more.
i2Fuzzy

join:2009-02-25
Fort Worth, TX

1 recommendation

June 3

Sprint announced the "Happy Connecting" event on June 3, well before T-Mobile announced their 7-day test drive. I don't see how they're connected.

This is a way for them to show off their new improved network without making potential customers feel like they're taking a risk based on what the mobile tech blogs have to say about them.
--
Ali
Check Point Certified Security Expert
DarnellP

join:2004-10-12
Las Vegas, NV

Re: June 3

said by i2Fuzzy:

Sprint announced the "Happy Connecting" event on June 3, well before T-Mobile announced their 7-day test drive. I don't see how they're connected.

Thank you.

jseymour

join:2009-12-11
Waterford, MI

1 recommendation

said by i2Fuzzy:

Sprint announced the "Happy Connecting" event on June 3, well before T-Mobile announced their 7-day test drive.

But they did not announce resumption of the 30-day money-back guarantee, at that time, did they?

Oh, look: Sprint’s 30-day satisfaction guarantee follows T-Mobile test drive. I guess the Kansas City Star are TMO fanbois, too?

Jim
i2Fuzzy

join:2009-02-25
Fort Worth, TX

Re: June 3

It's more like bad reporting all around. T-Mobile is the carrier that generates the most buzz, so gets the most readers. That's static across most publications, online and in print.
--
Ali
Check Point Certified Security Expert

tito79

join:2010-03-14
Brewster, NY
kudos:1

Re: June 3

what is the big deal who was first if they merge all those plans will be obselete
elefante72

join:2010-12-03
East Amherst, NY

Re: June 3

+1

30 days wouldn't be enough for me. Sprint has been promising 4G in Buffalo for well over 2 years. When they skipped Wimax I didn't look back.

However something like ringplus for $2 could try it out on one of my many skeleton sprint phones sitting around to see if their supposed NV upgrades actually work now, not that LTE does (which it doesn't).

I don't see why ANYONE would sign a contract w/ Sprint unless they were in an existing spark area with a spark phone. Anything else is the lotto, pure and simple. And even then LTE to voice handoff is still sketch.

I really hope they get their act together, because it has been keystone cops for years ever since the Nextel titantic sunk them. I remember when they used to have the BEST corporate service and their data cards were the fastest. Back to the future...

And as you say if TMO and sprint merge, throw your phones away. I'd like to see how they network vision that nightmare...
DarnellP

join:2004-10-12
Las Vegas, NV
said by jseymour:

But they did not announce resumption of the 30-day money-back guarantee, at that time, did they?

Is it commonplace to disclose what you're going to announce at an event...before the event actually takes place?

Oh, look: Sprint’s 30-day satisfaction guarantee follows T-Mobile test drive. I guess the Kansas City Star are TMO fanbois, too?

Jim

They mention and briefly compare the two programs which is reasonable enough considering some of their similarities. That's different than basically declaring that T-Mobile is responsible for Sprint launching this program (along with every other initiative in the wireless industry apparently).

Edrick
I aspire to tell the story of a lifetime
Premium
join:2004-09-11
Woburn, MA

Tell that

To the collections agency after I couldn't use sprints service at all within their trial window and they still tried billing me for a full months of service.
tmc8080

join:2004-04-24
Brooklyn, NY

Re: Tell that

On the other hand about 20 years ago.. voice stream (now tmobile) tried the same thing.. Back then, it was a 2-week guarantee/trial period.