Sprint is now offering a free automated support tool to DSL (digital subscriber line) customers who receive high speed Internet service through Sprint.

Greg Gaffke, Sprint public affairs manager in Jefferson City, said "virtual assistant will automatically analyze and provide assistance with a single click from the customer."

"Customers with or without technical expertise will appreciate this support tool because it is always up-to-date with the latest content and will conduct routine checks to ensure the DSL service is operating effectively," Gaffke said.

Virtual assistant simplified many technical support tasks relating to Sprint DSL service.

Virtual assistant

* provides assistance for easy setup of e-mail accounts with Microsoft Outlook Express.

* answers commonly asked questions about e-mail and connectivity.

* enables customers who have lost an Internet connection to receive support and also before an initial Internet connection is established.

* performs routine system checks and corrects any altered settings.

* gathers key technical data and summarizes it on one sheet for easy reference if the customer needs to contact technical support.

* has a chat tool so a customer can communicate with a technical support representative.

Gaffke said new Sprint DSL customers will receive the virtual assistant when the service is installed. Existing customers can download the support tool to their computer from www.sprintdslhelp.com on the Internet.

Sprint virtual assistant is based on technology from Motive, a leading provider of software that makes technology products self-managing.

Story @ News Tribune