 
KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | Well, if your customer service sucks. and you're ranked last ... might as well drive off the remaining hardcore customers you have.  | |
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MemphisPCGuy
Senior Systems Engineer
Premium
join:2004-05-09
Memphis, TN
 ·Comcast
| Re: Well, if your customer service sucks. and you're ranked last The real "statistical freak" is the user that switches just because they are unsatisfied, unwilling to make a (usually minimal) sacrifice.
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Computer Repair & Networking Services
»MemphisPCGuy.com | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Well, if your customer service sucks. and you're ranked last Assuming they have 50 million subs (including Nextel and MNVO) that would mean 250,000 customers would be affected.
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Canada = Hollywood North | |
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| | | EPS
join:2008-02-13
Hingham, MA | Re: Well, if your customer service sucks. and you're ranked last I wonder what that would be as a percentage of data users, as opposed to lumping in voice-only users when making the percentage. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
 ·DSL EXTREME
| Re: Well, if your customer service sucks. and you're ranked last Using tethering or data only (laptop cards), I'd probably drop that down to ~ 1/10 of that number or less.
Many can/will use mobile data, but WAP will not easily consume 5GB.
Tethered/laptop can/will.
Eg. assume 5 million data users (laptop/tether), 25,000 would hit the limit. Not a significant number.. just bad press.
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| | | | | jc100
join:2002-04-10
·RoadRunner Cable
| Re: Well, if your customer service sucks. and you're ranked last I have a phone and can tether for EVDO. I've been a customer with them for 10 years now with only 1 month break when I tried another carrier. If they pull that crap on me, they can kiss my service goodbye. I'll take my 10 years of loyalty and go elsewhere. My money is just as good at another carrier, for less headaches and better service (esp customer service) at a lower rate. This has been the only reason i stuck with sprint for all these years. Now, if they tell me I use too much, which I rarely tether but typical sessions for normal use might be 100s of MB for browsings, I'll drop them. Using a laptop and browsing can eat up a lot. Webpages are graphic intensive. Try it sometime, you'll see what I mean. SImply yahoo, googke, etc will be adding up fast. | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Well, if your customer service sucks. and you're ranked last I have tethered in the past... on AT&T (tested out 3G tethering when it became available), it worked well for me, as my DSL service was poor at the time (AT&T gutting the neighborhood for Uverse).
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Canada = Hollywood North | |
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| | | | | | Skippy25
join:2000-09-13
Hazelwood, MO | 100's of MB for browsing?
And just out of curiosity..... where are you going to go that doesn't have a cap already or that is not going to have one real soon? | |
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MemphisPCGuy
Senior Systems Engineer
Premium
join:2004-05-09
Memphis, TN
·Comcast
| Re: Well, if your customer service sucks. and you're ranked last Thats the point I was trying to make. How about turning it OFF instead of OVER to someone else 
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Computer Repair & Networking Services
»MemphisPCGuy.com | |
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| | | | | | | jc100
join:2002-04-10
·RoadRunner Cable
| It sounds like a lot but seriously, I actually ran the counter and calculated my usage. When you visit places like CNN (images each are a few MB), main pages themselves take up 4-5 MB. What many forget is that simple web browsing is actually intensive. Today's sites are laden with ads (pop ups and even video ads) that further eat away at BW. Hell, if you don't believe me, spend about an hour browsing CNN, go to wired, check out dslreports, and whatever makes you happy. You'll be amazed at that counter, too. All these little graphics add up fast. | |
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dberdusco
Elviejon
Premium
join:2006-01-27
Phoenix, AZ
 ·Alltel Axess
| said by Skippy25  :100's of MB for browsing? And just out of curiosity..... where are you going to go that doesn't have a cap already or that is not going to have one real soon? alltel doesnt cap and is very cheap to tether 25 dls a mnth
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There is no such thing as stupid questions, there is only stupid people | |
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| | | | | | | | jc100
join:2002-04-10
·RoadRunner Cable
| Re: Well, if your customer service sucks. and you're ranked last Yep appreciate the heads up. If sprint wants to get rid of my business, they're free to cancel me. I'll tell them to suck my two year contract that gives them about 130 a month and will take my money elsewhere. I'm sure they can eat their ETF as well if they are the ones canceling. Anyhow, we've 5 phones on our family plan, along with extras and sorts. As I said, they get a good 130+ a month from us. I'm sure my ten years of loyalty with sprint can be valued at another company. Time tells if they want to press this issue. As I mentioned before, short of the time we tried another service provider (due to sprint's support and billing being ignorant and messing up our bills for two years), we've stuck by them. However, the evdo was the ONLY reason we didn't stay elsewhere. Now, with this gone, I've got no incentive to be loyal any longer. Let's see what happens and ALLTEL might be my next go. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| Re: Well, if your customer service sucks. and you're ranked last said by jc100 : If sprint wants to get rid of my business, they're free to cancel me. I'll tell them to suck my two year contract that gives them about 130 a month and will take my money elsewhere. OK.. to someone else who will charge you as much if not more and still be capped.. Yep.. smooth move.. that'll show'em.. 
130 bucks for 5 phones. Just wondering.. did you price what you have with AT&T or VZW? | |
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| | | | | | | | | jc100
join:2002-04-10
·RoadRunner Cable
1 edit | Re: Well, if your customer service sucks. and you're ranked last Well got the 80 dollar base plan plus 4 other phones for 10 each for shared minutes. Then got about 15-20 dollars in extras etc etc. Its probably more around 140. I got to pull out the bill to know exactly. I don't without looking. It's basically the point is so everyone can call one another free. Hence the term family plan. It's shared minutes so I can't fathom it being any more on another provider. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| Re: Well, if your customer service sucks. and you're ranked last Right now, I've seen Metro PCS giving up 4 lines unlimited for 100 bucks. I know people with VZW that have only 3 phones, sharing 1000 minutes (somewhere around that, might be 800) txt msgs and that's about it and are paying over 90. Wife's BFF just jumped from Sprint to AT&T. They have 3 boys. Even though the husband works for AT&T (uverse installer) with 4 phones for the family, they not only are paying more (even with discount), all she does is bitch about the dropped calls and service issues. I guess it's live and learn. People bitch about billing problems, customer service, etc.. but heck, I have to call my credit card company this morning to see why I have a 1.95 charge for some service I never heard of. This is like the 4th time this year (almost every month) I've had to call about some billing issue. Oh, it gets taken care of but just like having to deal with Sprint, it still takes time and it never gets taken care of. I hate having to repeat myself 3 times and have the India caller do the same. But I get some good benefits with my card so I keep it. Just like I get great service with Sprint (I've had them for over 9 years now). I have 4 CDMA phones and 1 iDen phone. It works for me... | |
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| | | | | | probboy
join:2008-01-10
Natick, MA
| said by jc100 :If they pull that crap on me, they can kiss my service goodbye. And where exactly would you go? | |
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| | | | | | | jc100
join:2002-04-10
·RoadRunner Cable
| Re: Well, if your customer service sucks. and you're ranked last To another provider for less price and I just won't worry about EVDO service =). There are more than plenty that offer better customer support, cheaper rates, etc that I can go with and take my money to. If they are all the same, what's the advantage of staying with Sprint? Say verizon or another has the same package (5GB cap included) for 20 dollars less, why pay sprint that extra? Make sense. | |
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No_Scoop
@inehome-server.com | Verizon. Same caps but much much better coverage. | |
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| | | | | patcat88
join:2002-04-05
Jamaica, NY | Remember Sprint has been advertising its EVDO routers, thats begging to be used for primary BB connection. What are those users going to do now? Class action time? | |
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| ggultra2764
join:2007-09-13
Cambridge, NY
·Verizon Wireless B..
| The driving off part seems accurate considering that the only thing Sprint had going for itself with a competitive edge was its unlimited data usage. What will Sprint use now to separate itself from the competition, I wonder. The company's customer service is lackluster and it lacks decent rural coverage like Verizon Wireless. Might as well announce that you'll be merging with one of your competitors to keep the company afloat since Sprint's made clear that they are willing to be just like their competitors in terms of placing a low monthly data cap.  | |
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ydoucare
join:2003-03-12
Rensselaer, IN | ... Now the only thing unique that Sprint offers from it's competitors is totally shit customer service. Congrats Sprint, keep digging that hole. | |
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ftthz
If love can kill hate can also save
join:2005-10-17 | it was... the only reason why I used sprint | |
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| keyboard5684
join:2001-08-01
Youngsville, PA
 ·Teliax VOIP
·WestPAnet Inc.
·WestPAnet Inc. CA..
·Verizon Online DSL
| Re: it was... Really? Are you people nuts?
I have a cell phone, through Sprint.
I switched to Sprint because no other provider would work inside my house (yes, lets argue the lower frequency crap, I can see a Sprint tower and a Verizon tower, only Sprint works in my house).
I never use that much data, that is what my home internet service is for. I use mobile data when I am mobile.
I do not use 5 Gigs at home, let alone mobile.
So I completely agree with Sprint, and I wish every provider of bandwidth did the same thing. Cut off that very small percentage that just eat up the network so I, and 99% of the people can enjoy the internet access that is freed up.
See, that is how business works. Make as many customers as possible happy because you cannot make everyone happy.
Crazy. I just cannot believe what America has become. Cheap, lazy, self-involved mashed potatoes. | |
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Voyager2K2
join:2001-10-04
Wayne, PA
 ·Verizon FIOS
| Re: it was... Umm Youngsville, PA. How many subs does that represent?
We are talking $$ here. There are more subs in 10 sq blocks of Philly than in your entire metro area.
You should be lucky you have so much coverage in your neck of the woods.
Sorry son. That's the reality.
Pour on the abuse.
It's not going to change the demographics.
Never ever. | |
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| | ggultra2764
join:2007-09-13
Cambridge, NY
·Verizon Wireless B..
1 edit | said by keyboard5684 :See, that is how business works. Make as many customers as possible happy because you cannot make everyone happy. Just one problem: UNLIMITED everything was the PR that lured in a good chunk of Sprint customers. A good number of folks will feel short-handed now that a cap is being implemented. Not to mention that Sprint has nothing that will make it stand out from the competition now. The company's in deep enough financial troubles right now and making this kind of move could sink them into deeper troubles. | |
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| | | tmc8080
join:2004-04-24
Floral Park, NY
| Re: it was... said by keyboard5684 :Just one problem: UNLIMITED everything was the PR that lured in a good chunk of Sprint customers. A good number of folks will feel short-handed now that a cap is being implemented. Not to mention that Sprint has nothing that will make it stand out from the competition now. The company's in deep enough financial troubles right now and making this kind of move could sink them into deeper troubles. TOO LATE. I strongly advise any customers who they pull this crap with already in contract to head for the exit AND DON'T LET THEM PULL ANY OF THAT EARLY TERMINATION FEE CRAP ON YOU EITHER!!! JUST FOR EVEN MENTIONING THOSE TYPE OF FEES, FOLLOW UP WITH THE REGULAR COMPLAINTS (BETTER BUSINESS BUREAU, FCC, PUBLIC UTILITY COMMISSION, ETC) AND A CLASS ACTION LAWSUIT! Sprint is losing customers hand over fist already. By this time next year, maybe bankruptcy. Customer service leave a bad taste in consumer's mouths for terminating service with Sprint and no doubt you will probably get hung-up on at least once or twice during this process.
Unlimited cell-voice was a desperation move on the industry's part to prevent more and more customers from jumping ship to VOIP over our national Wifi carrier Linksys. If I were Skype, Google or Vonage I'd start turning the screws to the wireless industry with voip over wifi devices and make them dirt cheap right about now, as there is blood in the water with Sprint. Many frustrated cell phone users would love for there to be wifi enabled cell phones but the industry fought this tooth & nail. History has shown what VOIP can do to the landline (POTS) industry.. well, cell phones are the next one on the chopping block.
There may not be many who will ditch cell phones completely for voip right away.. but seeing that $5/gallon for gasoline is doing to customers... I can almost guarantee someone you know is already cutting back on trips they make with their cars/trucks/suv's. The point is, customers can do something about getting gouged. It's YOUR MONEY before you decide to pay it to them.. if they're not doing right by you.. STOP. | |
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natter
join:2000-12-18
Littleton, CO
| I agree. If you want to use it all the time, you should pay extra. Then again, if I'm in a contract and they advertised unlimited, how can they just change it?
I can't go to them and tell them I changed my 2 year contract to a 1 year because it suites me better... | |
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fcisler
Premium
join:2004-06-14
Riverhead, NY
| Re: Slingbox and web browsing three nights/week do it for me I agree with you here.
I have a friend who "rents" a cable box/slingbox from me. Hey - he pays his share and for HBO. He does not have a cable modem at home or the tech savvy to hook it up. He also has the same service I have.
Point being - he is a bus driver. It's not odd or infrequent for him to have to drive a group of people somewhere, sit around for 2 - 6 hours, and then have to drive him back. His laptop with sprint wireless card is - as he calls it - his mobile TV.
We had actually chosen sprint over verizon BECAUSE of no caps AND he has a corporate account with sprint/nextel.
Wanna guess what he is going to do the first time they give him a warning? Pull about $500/mo of business from sprint/nextel and find someone else. I've already discussed this with him and he is ready.
You're bleeding subs. You're losing money. Why stick another nail in your coffin? | |
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whiteyonenh
join:2004-08-09
Keene, NH
clubs:
·RoadRunner Cable
| Cancelled with or without ETF? What happens if someone joins, fully aware of the caps and takes a promotional data card. Then constantly goes over the caps. Do these customers get out ETF free, or is sprint going to try to kill you with an ETF too? Nice going sprint... while I may have SERO, and do tether with it from time to time, you have just shot yourself in the foot. I had considered replacing my home cable connection with a laptop connection card as I have just gotten a laptop, but with sprint introducing this new cap, I don't know where to turn.
Before anyone says to go to Clearwire/Xohm, that's not going to work, as I doubt that will be anywhere in my area very soon. I realistically have the choice of CDMA for data, as GSM service is extremely spotty, and theres not alot of "linksys" isp's where I go... :-/
Hrmm... Sprint Rev. A, Verizon Rev. A, or US Cellular 1X... nah... I give up... I'm staying with cable. | |
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Indymike
join:2004-12-06
Indianapolis, IN
·Covad Communications
| No more from me... In the past, i have always recommended Sprint to my customers as the best wireless service, because they didn't cap users. I've probably sent 10-20 people their way in the last year (we sell computers).
If this is true (and i don't see why not), i won't be sending anymore people their way. And why? Because i don't want my customers calling me to complain that Sprint cut them off.
BTW Sprint. You might want to re-look at your data and figure out how many people aren't using your service (and still paying for it because they might need it) and drop them from your stats. You might find that the 95% number drops dramatically when all those 0 usage people are not counted.
Idiots! | |
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jjeffeory
join:2002-12-04
USA
| So much for... people using this as their primary broadband at home...
I used Vz at home when I moved from one place to another, and it was "okay", but it was there when I needed it to pay bills. These companies don't realize that people want to do more than simply pay bills, get email, and browse the WWW. They want to stream video, audio, etc... They don't want to be forced to use a proprietary services for this crap. This all sounds like these companies are trying to get people to use their "preferred" services for something barely above the most basic services... **sigh** What kind of issue does that sound like?
So much for my switch back to them... ( I've had everyone... They all really do suck!) | |
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See 6 replies to this post |
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patcat88
join:2002-04-05
Jamaica, NY | end of sprint Thats the end of the only product Sprint was worth for. Remember Verizon will always have better coverage, same caps too. | |
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BF69
join:2004-07-28
Camden, TN
| Re: end of sprint said by patcat88 :Thats the end of the only product Sprint was worth for. Remember Verizon will always have better coverage, same caps too. Yep how do these companies promotes shit like watching TV on your phone then put in a 5GB cap. And as long as thier cap is the same as at&t and Verzion no reason to switch or stay with Sprint. At least if their cap was 10 GB it'd still be low but they would have SOME advantage. Stupid Sprint. | |
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Matt
Quitting Caffeine - Argh
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| Re: end of sprint said by BF69 :said by patcat88 :Thats the end of the only product Sprint was worth for. Remember Verizon will always have better coverage, same caps too. Yep how do these companies promotes shit like watching TV on your phone then put in a 5GB cap. And as long as thier cap is the same as at&t and Verzion no reason to switch or stay with Sprint. At least if their cap was 10 GB it'd still be low but they would have SOME advantage. Stupid Sprint. $100 says if you're using Sprint TV or VCast, it won't count against your cap. | |
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BF69
join:2004-07-28
Camden, TN
| Re: end of sprint said by Matt :said by BF69 :said by patcat88 :Thats the end of the only product Sprint was worth for. Remember Verizon will always have better coverage, same caps too. Yep how do these companies promotes shit like watching TV on your phone then put in a 5GB cap. And as long as thier cap is the same as at&t and Verzion no reason to switch or stay with Sprint. At least if their cap was 10 GB it'd still be low but they would have SOME advantage. Stupid Sprint. $100 says if you're using Sprint TV or VCast, it won't count against your cap. Funny how that works. | |
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| | | | EPS
join:2008-02-13
Hingham, MA | Re: end of sprint I don't know about Sprint TV, but VCast TV runs off of the MediaFLO network owned by Qualcomm, not the EV-DO network- why should it count towards the caps when it's a completely unrelated network? | |
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waynefoutz
@spcsdns.net
| The cap doesn't apply to phones. It applies to broadband cards, and phone as modem tethering plans. The new "simply everything" unlimited plan on the phones has no cap. You just can't hook a pc up to it and tether. this new plans lest you use as much data as you want. SprintTV is being rolled out. The new Samsung Insight, which they want to compete with the iphone with is coming out. It will have UNLIMITED data and feature SprintTv. You need to free up some bandwidth to be able to run all these handsets and the data they will be cranking with the new streaming video services, so what's a corporation to do? Take it out on the PC users. Check your history. One month before the iPhone came out, AT&T imposed caps on their broadband cards. I know, I was a customer at the time.
As for these idiots saying Sprint EVDO should be your Secondary internet, I have Roadrunner at home. I'm never there. And why would anyone pay $60 a month if they have access to a $30 roadrunner plan? They wouldn't. I pay 60 a month. That's a LOT of money for an ISP where I come from. I didn't buy the card with UNLIMITED DATA services so I could store it in my laptop bag and use it only during the times I can't find a an open wifi router while driving around with an 8 foot wi-fi antenna on my vehicle. No I pay $60 a month because I wanted to USE it. Sprint sold me a plan with unlimited data. No where in the contract does it say I'm supposed to use every other means available to get an internet connection then only use it as a last resort. That whole line of thinking is absurd. It would be just as absurd as if Roadrunner put a 5 gig cap on data, and since I'm only home one week a month, saying what the hell it doesn't affect me, those roadrunner people should stop being bandwidth pigs, haven't they ever heard of EVDO? | |
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| jjeffeory
join:2002-12-04
USA
1 edit | Re: casual use.. And another thing....
What's the point of charging $60 a month for "casual" use? If I'm paying that much for a secondary connection, I want to be able to use it every day, or be able to do whatever I want to do on it WHEN I decide to use it. Sprint really blew this... I just can't believe it. Oh well.... | |
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Lowtarget
Premium
join:2003-12-22
Alger, OH
clubs: | Re: casual use.. Even though I dont use the service. No way 5GB/month will be enough for my needs. If this was the only option to be available. | |
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Maggs
Premium
join:2002-11-29
Woodside, NY
·RCN CABLE
| If you have a business account with Sprint they shouldn't care how much you use, since there costs are relatively fixed. Sprint was a PITA when I had them for voice service, and I switched to T-Mobile, been great ever since. No dropped calls, and call quality is amazing.
They should give everyone a 100 GB cap. If you use over that you should pay more.
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NIL ILLEGITIMUS CARBORUNDUM! | |
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| Skippy25
join:2000-09-13
Hazelwood, MO | Really? Because I was on there for almost 4 hours doing lots of browsing, email (personal and exchange through VPN), remoted into another server, and watched quite a few videos and didn't even go over 125mb of data. | |
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whatchamacallsit
@comcast.net
| Re: Sprint is bad DUUUUUHHH
Here is a simple statement for you...
Why would you(or anyone) pay an overcharge whether it is $50 or $50,000??
Dummy award goes to the person that overpaid!
Can you say TERMINATION of person that wrote/signed the check. | |
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| Airwolf7
Premium
join:2004-12-12
Franklin, KY | Allen, Sprint very well may have been screwing you, but for three years and four months you laid on your back with your legs spread and screamed "faster, deeper, harder".
It is a little bit hard to feel sorry for you. | |
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davoice
join:2000-08-12
Saxapahaw, NC
| No real fix for hardcore abuse... just a money grab For hardcore users, it won't be an issue. They'll just buy 2 cards and swap the every month. Thus avoiding the 2 consecutive month limit. Bazillion gigs one month. Zero the next.
All they did here is basically double the effective cost of their service.
}Davoice | |
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NOCMan
Verizon Fios User
Premium
join:2004-09-30
Flower Mound, TX
| Competition Not Working If company A makes a move to restrict service and the others follow how is that competition.
Seems more like competition to rape customers more.
If they would employ network QOS they could ensure customer experience and fully utilize network resources. Now they'll just have idling t1's because they drove customers to wifi.
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Mac Chatter
»www.macchatter.net | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Competition Not Working Closer to collusion than competition.
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Canada = Hollywood North | |
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| EPS
join:2008-02-13
Hingham, MA
| It may be collusion, but it may be simple non-collusive oligopoly.
All major carriers (not sure about T-Mobile) have 5GB caps. Therefore, Sprint may theorize that bandwidth costs can be lowered by instituting their own caps without losing users, since their existing users do not have any uncapped option, and no option will become readily available, since the costs of entering the wireless industry are quite high. To the corporate accountants, this may look profitable.
Note that if "the new" Clearwire offers uncapped services, this may become an incentive to push users off the older EV-DO network and onto the new WiMax network. Though, that WiMax network doesn't exist yet. | |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by NOCMan :Seems more like competition to rape customers more. That pretty much sums up the whole wireless industry.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee | |
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kapil
The Kapil
join:2000-04-26
Chicago, IL
| I don't understand. In all reality, the cap is probably enough for most users...99.5 if you believe Sprint's own numbers.
If 99.5% of Sprint's customers aren't impacted by the new cap, why put the cap in place to begin with? Tolerate the .5% and keep the competitive edge...especially since they so desperately need one.
Besides, the .5% of the troublemakers are probably doing more good than harm to Sprint by serving as product evangelists.
What a bone-headed move!
And now, even if Sprint reverses course and goes back to a cap-free model, first, they've already taken the PR hit...second, they would probably encourage a lot many more people to use their connection freely and exceed the 5GB, when previously they weren't.
Sprint has been making a lot of right moves lately...I struggle to see how this one benefits them.
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»www.DumbLogic.com | |
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| nolesch
join:2006-05-16
Paducah, KY
| Re: I don't understand. Sprint/Verizon/ATT and their 5gb per month cap is enough for me to NEVER consider that as an option. As is typical of the behemoths, they punish the 99.5 percent of the users, with 5gb per month downloads, to discourage the .5 percent morons that do abuse it (if we are to believe these percentages in the first place). It's not about .5, geezus. It's about control of their network, with the capability to get more money out of you for overage charges, before cutting you off. It's ALWAYS about money. It's not about their network. It's comical too, that they cannot be unique with their plans, esp ATT and Verizon. Every frickin plan is the same darn price (well very little difference if not exactly the same), and they copy cat each other. "hey lets all do 5 gb per month caps", "99 dollar per month unlimited". Hopefully some alternatives will come along, but I'm not holding my breath. They all seem to be in bed together.
These cell providers nickel and dime everybody to death. It's hard enough to read all the fine print, policies, potential charges. It's information overload, and should not be that complicated. I have an increasing dislike for cell phone providers. | |
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rrbroad
@comcast.net
| Why Sprint Loses Customers I've been a Sprint data card customer for almost 5 years.
Even though I fall well under the 5GB limitation, I went with Sprint because of the unlimited service because it provided my business use a) predictable monthly charge, b) no fear of instant debt, and c) bandwidth when I needed it. This attraction is no longer there. What now differentiates Sprint -- as a previous poster pointed out -- is bad customer service.
To have a 5 gig cap put on after all this time is a slap in the face to long-term customers. It is backward thinking. It is the opposition thinking of retention, where you reward long-term customers, who in turn talk it up to promote Sprint.
Sprint could have at least been innovative with the cap, like rollover bandwidth, a larger cap than the competition.
I just came out of a T-Mobile store and wished they had the data services I need because I would drop Sprint in a heartbeat.
Further, I can't see my usage in my Sprint.com web site account.
Further, Sprint so far hasn't been able to provide the historical data that I would like to have. (Not on the 5 years of paper bills, either.)
Further, Sprint's solution for me to get data usage is to call them up. Today it took 5 mins and 23 seconds on the phone. (Not bad, I suppose, compared to the 1.5 hours this morning trying to hash out some things.)
I have some friends who are also upset about Sprint action.
a) One friend with 3 phones and 1 data card with Sprint cancelled out and went to Verizon.
b) Another friend was wrongly billed $437 for Internet use on her 3 business phones AFTER a block on Internet was put on all three phones. When she pointed out the mistake to Sprint, a long drawn out affair started in which she had to engage an IT professional to fight for her money. When her contract is up, she's leaving Sprint.
c) Another friend is looking for a cell phone. After reading Consumer report reviews about Sprint Customer Service and then hearing from me about the data card fiasco, she is not going with Sprint.
Those are just the people I know about. I'm sure there are many, many other similar stories out there that are driving people away from Sprint.
I'm with another poster: I can no longer recommend Sprint. | |
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| AJICQ499087
join:2001-12-01
Louisville, KY | Re: Why Sprint Loses Customers Sprint will continue to lose customers. They don't understand how to deliver and market the services they offer.
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low cost and fast speed is what customers want in broadband | |
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nybbleguy
join:2008-05-27
Saint Augustine, FL | AT$T police did the same thing months ago. Why the fuss.. ATT did the same thing...took away the unlimited option and put the same cap on it. | |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA
·Sprint Mobile Broa..
| Re: AT$T police did the same thing months ago. The fuss is because Sprint touted their service as the fastest and best. This was before RevA launch. They marketed it heavily with TV and web ads. They had a bar chart showing their service speeds way up there and ATT down there.
Now Sprint is a fraud. | |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA
·Sprint Mobile Broa..
| .5% of overall customers but what are the numbers that go over 5GB compared to other data card users. 30% of the total users? Don't be playing us for fools.
Why bother lumping handset users in with data users. Pretty skewed and shady.
How can a company change the terms on an agreed contract like this. If the consumer bails, we get hit with a fine. If the company walks from it, they generously give us the option of walking away without fees. Gee thanks What about the hardware we bought? We're SOL.
Damm flea bags. | |
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BigMo
@xwires.net | Re: .5% of overall customers Ok, So every Telementry USER in the world is screwed...
want to Stream video YEAH RIGHT...
My Company is going to drop Verizon Due to the 5GB Cap...its one of the DUMBEST things i have seen... | |
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| Mr Matt
join:2008-01-29
Eustis, FL
·Comcast
·Embarq
| Re: so much for sprint When I was a Sprint subscriber I found that Sprint provided satisfactory service in metropolitan areas. In rural areas Sprint depends on other carriers. When I moved to Central Florida I found that Sprint service is spotty. Sprint did not provide coverage in my new home. I wound up having to sign up with Verizon even thought they tend to nickel and dime their subscribers to death. If you are going to need service in rural areas Verizon might be a good choice. Verizon and Alltel roam on each others networks and both carriers offer service in many rural areas. I also tried at AT&T, formerly Cingular. I liked the Roll Over Minute feature but there were service problems (dropped calls) when I tried their service at my new home. I was told recently, that AT&T's problems have been resolved. I still have a year left on my contract with Verizon and am very satisfied with their service, but not price, so I am not thinking of changing wireless carriers soon. | |
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jchambers28
join:2007-05-12
Alma, AR | I was thinking I was thinking about ditching my cable modem with cox for this because its mobile I have defiantly changed my mind | |
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Defiance82
Computer Elite
Premium
join:2002-09-11
Reeds Spring, MO
clubs:
1 edit | Re: LOL Looks like a free way out of the ETF. They are changing the ToS so I would assume you can close your account early due to the cap.
OHH and BTW they are only screwing consumers not businesses....
"Usage caps will only be placed on consumer and individual accounts, she continued, and not business contract, corporate, government, or public sector accounts."
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Programming is like sex. One mistake - endless support. | |
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jchambers28
join:2007-05-12
Alma, AR | Re: I was thinking 5GB is a JOKE | |
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decifal
join:2007-03-10
Bon Aqua, TN
| borg Notice how companies in the same buisness do very very similar things now in this country? I mean, hell, sprint could've even done 6 gig a month and had the cap advantage.. But hell no, they did 5 gig just like their buddies.. Which still would not suprise me was the same peeps on the board of directors as on verizon and att.. Not in this country at least.. /sigh one owner for soo many companies = GREEEEED!!
Pathetic | |
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| edamon
join:2001-05-18
Marina Del Rey, CA
 ·Consolidated Smart..
·XO COMMUNICATIONS
| Re: borg 5GB is enough if you are only using a smart phone for data or wap. However, if you are tethering (and paying the fee for it) you can easily exceed 5GB a month in normal browsing. Almost every web page has flash ads, pictures, etc.
The last few days my cable modem was down -- so I've been tehering on my verizon 8130 (have a sprint motoQ as well, but at home, the vzw gets better evdo coverage).
In those last few days, using a bandwidth monitor and not downloading anything or going to youtube, just general browsing of forums,etc, it was ~125MB of usage over a 4 hour period each day. If I used it normally or all day vs. just at night or hit youtube, etc. It would have easily doubled or tripled.
End of the day, the carriers realize they have a bandwidth problem and I guess this is easier way to fix it (cap vs. build out the network more).
-d | |
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| | ydoucare
join:2003-03-12
Rensselaer, IN
·Embarq
·Millenicom
·Sprint Mobile Broa..
| Re: borg 5 GB gives you about 165 - 170 MB a day, pretty pathetic. I've already began exploring my options for both internet and voice. If going from unlimited to highly limited for the same ripoff price is the game they want to play, then they can play without me.
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Asus P5N-E SLI|E4500|2 GB DDR2 800|8800GT|Audigy + Front Bay|Hauppauge PVR-150MCE|Vista Ultimate + XP Pro SP2 dual boot|Sony Vaio VGN-CR290|Sprint Mobile Broadband|Netgear WGR614v8 | |
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Sprint Defends New 5GB EVDO Cap
Why I was disappointed with Sprint.
I subscribed to a family plan in February 2003. It included 2000 Minutes, unlimited downloading of photos, unlimited text messaging, unlimited use of my handset as a modem. When I tested the download speed I was getting about 40Kbps. I was very satisfied for the first Six Months. After I had service for Six Months I received a notice that I could no longer use my handset as a modem. At that time Verizon allowed a subscriber to use a handset as a modem and be charged peak minutes. I advised Sprint that they had increased the price of my service and was cancelling same. I planned to subscribe to Verizon service. The representative threatened to charge me a $200.00 ETF per handset. I advised the representative that I would have to pay an additional $120.00 per month to replace the data option on the two handsets which was a rate increase in and I would see them in court. I was advised by a supervisor that I could still use my handset as a modem. Several months later while I was on a trip, I tried to download an instruction manual for my digital camera. I found that my download speed was limited to 9.6Kbps. When I complained to a data representative they advised me that Sprint did not guarantee download speed and that was the way it was. I was told I could not cancel my service without paying an ETF. By then Verizon had prohibited using their handsets as a modem without paying an additional fee for tethered data. Sprint and Verizon have a habit of removing features from their plans and then charging their subscribers to restore the features they have removed. I guess Sprint and Verizon are playing the same game they played with their tethered data in 2005. Sprint is now a dead issue because they did not provide a signal in my new home. I was forced to subscribe to Verizon service at a much higher cost.
