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Sprint Finally Sees Some Subscriber Growth
Still posts loss, but sees first subscriber net gain in three years
by Karl Bode Wednesday 28-Jul-2010 tags: business · wireless · stats · consumers
Tipped by ThrowDemsOut See Profile
Sprint today posted their second quarter earnings, which show that while the company posted a quarterly loss of $760 million, the company saw their first subscriber gain in nearly three years. While the company lost 55,000 subscribers under its multiple brands (Boost, Sprint, Virgin Mobile), and lost 228,000 contract subscribers, the company managed a net gain of 111,000 subscribers -- mostly thanks to wholesale and affiliate subscribers added through resellers. The company says they've seen some help from the sale of the HTC EVO, though supply constraints continue to be a thorn in Sprint's side.

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Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

I like Sprint....

They just need more f'ing TOWERS here....
glinc

join:2009-04-07
New York, NY

Re: I like Sprint....

Exactly....here in NYC it roams off VZW network all the time and service sucks. If they had more towers I would switch with them.
mitsu06mr

join:2010-06-07
Ozone Park, NY

Re: I like Sprint....

How do you know they roam off VZW towers ? They actually have their own network from work I know but I might be wrong. I actually get really good service in NY all over from sprint funny you say they suck.
xenophon

join:2007-09-17

Re: I like Sprint....

It's usually people who don't have Sprint who thinks Sprint has coverage issues (where Sprint claims to have coverage). My brother in Brooklyn had an old Sprint phone (before his Treo/Pre) with broken antenna and had no issues with Sprint in NYC and it didn't roam. I asked him if people he knows with VZW have better service and he said he couldn't tell the difference. He has no complaints with service.

Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

Re: I like Sprint....

said by xenophon:

It's usually people who don't have Sprint who thinks Sprint has coverage issues (where Sprint claims to have coverage). My brother in Brooklyn had an old Sprint phone (before his Treo/Pre) with broken antenna and had no issues with Sprint in NYC and it didn't roam. I asked him if people he knows with VZW have better service and he said he couldn't tell the difference. He has no complaints with service.
I do have sprint, and I think they have coverage issues.
xenophon

join:2007-09-17

Re: I like Sprint....

said by Cheese See ProfileI do have sprint, and I think they have coverage issues.
[/BQUOTE :


I've noticed issues with Sprint in parts of FL too, but only where Sprint does not claim to have good coverage. The point I was making is Sprint does have pretty good coverage where they claim to in most cases, like metro NYC.

I often visit a friend who lives in a rural part of Brooksville, FL and I barely get a native signal, but the maps says it as a roaming area so should be expected. Am able to roam fine though so no complaints. You don't want Sprint where they don't claim to have good coverage. Looks like they aren't too strong in Naples so should be expected.

powerspec88
Premium
join:2007-03-11
Lenexa, KS
I drove from KC to Colorado Springs with my Sprint EV-DO data card and it only dropped the connection once. Didn't even roam once. No coverage problems here.

chlen
Ethically Challenged
Premium
join:2001-01-16
Albany, NY
Sprint -

I drive Albany to Ottawa

I don't lose 3G service, roam 3G in Canada, pay nothing extra with data roaming on in Pre.

No loss of signal NYC - Quebec City

No loss of signal Albany - Bar Harbor, ME

NYC Metro area has amazing coverage as good as VZ.

Spring is second only to VZ in coverage, and they are pretty close.

People who have sprint, know.

It is true their CS used to suck, but it is above all now with call centers in the USA. My building is old and has poor cell service, they gave me a free AIRAVE with free service.

Never worry about minutes, data, or anything, roaming is free.
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Dodge
Premium
join:2002-11-27

Re: I like Sprint....

said by chlen:

Sprint -

I drive Albany to Ottawa

I don't lose 3G service, roam 3G in Canada, pay nothing extra with data roaming on in Pre.

No loss of signal NYC - Quebec City

No loss of signal Albany - Bar Harbor, ME

NYC Metro area has amazing coverage as good as VZ.

Spring is second only to VZ in coverage, and they are pretty close.

People who have sprint, know.

It is true their CS used to suck, but it is above all now with call centers in the USA. My building is old and has poor cell service, they gave me a free AIRAVE with free service.

Never worry about minutes, data, or anything, roaming is free.
Drive through battery tunnel, you'll loose service. Was one of the reasons I left sprint and went to verizon.

chlen
Ethically Challenged
Premium
join:2001-01-16
Albany, NY

Re: I like Sprint....

said by Dodge:

said by chlen:

Sprint -

I drive Albany to Ottawa

I don't lose 3G service, roam 3G in Canada, pay nothing extra with data roaming on in Pre.

No loss of signal NYC - Quebec City

No loss of signal Albany - Bar Harbor, ME

NYC Metro area has amazing coverage as good as VZ.

Spring is second only to VZ in coverage, and they are pretty close.

People who have sprint, know.

It is true their CS used to suck, but it is above all now with call centers in the USA. My building is old and has poor cell service, they gave me a free AIRAVE with free service.

Never worry about minutes, data, or anything, roaming is free.
Drive through battery tunnel, you'll loose service. Was one of the reasons I left sprint and went to verizon.
I do drive there, and I can't say that in the 60 times a year I drive in and out of Brooklyn I desperately needed the internet in a tunnel that is underwater that is usually moving rather well (for NYC amazingly well). I have been on the phone through the whole tunnel a few times.
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MZR

join:2006-08-12
TX

1 edit
Dodge, what a moronic statement, it is a tunnel.....

chlen
Ethically Challenged
Premium
join:2001-01-16
Albany, NY

Re: I like Sprint....

said by MZR:

Dodge, what a moronic statement, it is a tunnel.....
Since one can get stuck in there for a while there are cell phone repeaters inside. NYC is obviously notorious for traffic.
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Dodge
Premium
join:2002-11-27

Re: I like Sprint....

said by chlen:

said by MZR:

Dodge, what a moronic statement, it is a tunnel.....
Since one can get stuck in there for a while there are cell phone repeaters inside. NYC is obviously notorious for traffic.
WHile I was on sprint for 9 years, not one of my phones ever worked in battery tunnel, I think one of my blackberries came close by occasionally latching onto verizon service, but it was not reliable.
glinc

join:2009-04-07
New York, NY
Reviews:
·Verizon FiOS

1 edit
I have both actually. My personal phone is VZW and I work at a Sprint dealer so I take store phones with me when I get off and let me tell you service is horrible.

And since our store phones include every single feature....it's kind of annoying that when I'm using Sprint Navigation.....service goes out while driving a lot causing the GPS to be useless.

Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

Re: I like Sprint....

said by glinc:

I have both actually. My personal phone is VZW and I work at a Sprint dealer so I take store phones with me when I get off and let me tell you service is horrible.

And since our store phones include every single feature....it's kind of annoying that when I'm using Sprint Navigation.....service goes out while driving a lot causing the GPS to be useless.
and that's another thing that pisses me off about my samsung moment, i lose gps at the most ridiculous times, i think i need to call them about that, as much as I am paying, I should complain to no end.

chlen
Ethically Challenged
Premium
join:2001-01-16
Albany, NY
said by glinc:

I have both actually. My personal phone is VZW and I work at a Sprint dealer so I take store phones with me when I get off and let me tell you service is horrible.

And since our store phones include every single feature....it's kind of annoying that when I'm using Sprint Navigation.....service goes out while driving a lot causing the GPS to be useless.
I notice that it just drops to basic GPS if there is no location services. Other then that GPS works everywhere like any other GPS - not very detailed but gets you there, though with location services on you get all the fun stuff on there. IN QC it even pronounces the streets correctly instead of the robotic fail.
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en102
Canadian, eh?

join:2001-01-26
Valencia, CA
Sprint works very well in SoCal.

DoRight

join:2007-07-20
East Petersburg, PA
Reviews:
·Clearwire Wireless
I have had a Sprint phone off and on since 1999 and used it in IL, IN, PA, MD and etc and not really had any issues where as I have used Tmobile (Only good area was Fort Wayne, IN Area), US Cellular (Only Central, IL), Verizon Wireless (PA/MD) and not really that impressed...

jmn1207
Premium
join:2000-07-19
Reston, VA
I hear there is zero coverage in Camden, TN.
caco
Premium
join:2005-03-10
Whittier, AK

Re: I like Sprint....

said by jmn1207:

I hear there is zero coverage in Camden, TN.
Good one.
--
Politicians and diapers have one thing in common. They should both be changed regularly, and for the same reason.
DarnellP

join:2004-10-12
Las Vegas, NV
said by jmn1207:

I hear there is zero coverage in Camden, TN.
Lmao!!
--
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David
I have a son- d3
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:68
Reviews:
·AT&T Southwest
·DIRECTV
·AT&T Midwest
·Google Voice
said by jmn1207:

I hear there is zero coverage in Camden, TN.
Ouch... I felt that from over here and I don't even live in camden, tn.

wmgoat
If It's Not Broken, Don't Mess With It
Premium
join:2000-12-12
Huntley, IL
Reviews:
·Comcast
while I disagree with your adjective description, I have to agree with your sentiment that Sprint could use more towers, repeaters, micro cells, etc.

Maybe the 4G rollout will fix this. Or at least give us better 3G coverage in places we roam now.

But all in all, Im a happy camper with my EVO. Works where I need to and my pkg doesnt cost me more when Im roaming so I stay connected. And connected is all I need.
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Remember: To err is human. A computer is required to really mess things up!

Ericthorn
It only hurts when I laugh
Premium
join:2001-08-10
Paragould, AR
Reviews:
·Paragould.net
My wife got me on them back in March and once the initial fiasco of xferring my prev number with Helio/Virgin to Sprint was done, I've been happy with them. Got a Hero first, then gave that to my wife and got the EVO shortly after it came out. I only have had roaming in a few places ( (in the lower level of a business in Oradell, NJ - having to go more than a mile off the main hwy in bfe southern Indiana). The GPS navigation blows my TomTom away, it's unlimited (really unlimited) service, and the customer service has been responsive. All that and the price isn't bad either. I'll stick with them until they f up, and it would have to be pretty bad of an f up as I do love the EVO.
--
Ever try stuffing a melted marshmallow up a wildcat's ass? It can be done, but you have to like your job. - This Is The Way The World Ends by James Morrow - Join a DC club, it can't hurt you!

battleop

join:2005-09-28
00000
I only care that it works where I am. I don't give a crap about where it works where I am not. When I was on Sprint it worked just about every where I went. The only reason I am not on Sprint today is that my current company supplies me with a crappy blackberry on VZW. The last company kept me on an HTC 6800 which was more useful than the Crapberry I have now.

Mrq5
The Fab Four

join:1999-08-21
Warren, MI

1 edit
Same here, I like Sprint as well. They provide good (not great) value for your $$$. Their Everything Data Plan is what brought me over from VZW. I was with VZW for a long time and loved the service. In my area and travels I had great connection with VZW. I often had a solid signal when others did not and I could talk anywhere in my home using VZW. However I wanted a PDA 3 years ago and didnt want the high VZW prices so switched over to Sprint. Overall happy with price/features but the service is not as reliable "for me" as VZW was.

Not sure if more towers are needed or not but I wish my signal was more solid, including data and GPS. I have just accepted the frequent dropped connections or not having solid signal in all areas of my home with Sprint since I like the price/features. With VZW my signal was never a problem, it was just the price. Over the last few years I fear a dropped call every time I drive under a freeway overpass. Never gave it a thought with VZW. In my area metro Detroit, I often talk to others with the same issue. Some go with Sprint for similar reasons as I do or others chalk the higher VZW cost up as "you get what you pay for". Everyone else has an ATT IPhone

Totti

@qwest.net

good network & Bad customer service

I had sprint for 2 years good coverage. No problem at all.

they have the worst customer services in the USA.

they are unprofessional in the store and in the phone.

they don t answer your question, they don,t help you resolve your problem.
event they ask you to go to other carriers if you are not satisfied with the services. ( sure i did )

100 % of my friends left them for the same reason.

their customer services = they don t care
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
Reviews:
·WOW Internet and..
·Time Warner Cable

Re: good network & Bad customer service

friends and family normally don't leave carriers due to customer service issues especially if everyone you know "leaves". they leave due to the M2M and EVERYONE has to have the same carrier thinking.
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ThrowDemsOut
If you can't convince 'em, confuse 'em
Premium
join:2002-03-03
Mullica Hill, NJ
kudos:4
Have had Sprint for over a year now and their customer service has been very good. I moved from Verizon where customer service was pretty bad.
--
Are you happy with your rep in Washington, DC?

Matt
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

They Got Me Back

I was with Sprint 4-5 years ago, switched to AT&T, and then paid to go back to Verizon. I'm now back with Sprint and overall, Sprint has the best call quality. I have EVDO coverage everywhere I did with Verizon also. I'm happy.

jhacker

join:2001-12-11
Peoria, IL

Sprint has decent coverage in my area

We made the switch to Sprint from Verizon in February. I've noticed a few dropped calls, and the signal is weaker in some areas. However, we haven't had any MAJOR issues with Sprint. And, for the plan we have, I'm willing to accept minor issues because we're getting much more for our money than we were with Verizon.
hottboiinnc
ME

join:2003-10-15
Cleveland, OH

Re: Sprint has decent coverage in my area

thats always the case when you leave VZW or ATT.

chlen
Ethically Challenged
Premium
join:2001-01-16
Albany, NY

Re: Sprint has decent coverage in my area

said by hottboiinnc:

thats always the case when you leave VZW or ATT.
VZW is great, but my work phone is ATT and it drops calls like it is normal, especially if they send my ass to the Brooklyn office. In densely populated areas I just expect to drop calls on ATT.

One caveat is that ATT is the only thing that works in the deep woods of the Adirondacks so it is a good emergency phone.

I had VZW for a longtime, they were Bell Atlantic Mobile when I signed up with them, but Sprint became just as good, and they covered the highways better IMO, and I was on the road a lot at the time so five years or so ago I switched.

Customer service used to be horrible, over the last year it suddenly became the best. People even call you back to make sure the help was still useful, and have you rank them. I would say Sprint did a hell of a number in changing CS. Plus there is no more Dan from Bangalore, it is all US.
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hottboiinnc
ME

join:2003-10-15
Cleveland, OH
Reviews:
·WOW Internet and..
·Time Warner Cable

Re: Sprint has decent coverage in my area

not all of their company uses USA based support. they still outsource a good share. Especially for their other brands.

And i wasn't talking about coverage. I was talking about price. TMO and Sprint are the lowest cost providers. ATT and VZW are the most expensive.
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ciucca

join:2004-05-24
Westfield, NJ

1 edit

Hows the coverage in central NJ

One thing stopping me from switching from the money grabbing Vz to sprint for my family's 4 phones, is that I am nervous about the coverage.

Anybody have any opinion on the coverage in the union county NJ area and Philadelphia (daughter going to college next year) ?

Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:3

Re: Hows the coverage in central NJ

Check the coverage map on their site. It's fairly accurate.
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I found the key to success but somebody changed the lock.
ciucca

join:2004-05-24
Westfield, NJ

Re: Hows the coverage in central NJ

I did check them. Sometimes provider maps do not tell the absolute truth. I was looking for anyone with experience to give an opinion.

thanks

Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:3
Reviews:
·Comcast

Re: Hows the coverage in central NJ

I don't know about union county, but coverage in Middlesex County NJ is good.

If the coverage map shows full coverage you can atleast expect to have some sort of coverage for that area.

I also believe you can try the phone for 30 days and return it. I don't know if they provide free loaners though.
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PittsPgh
Premium
join:2003-08-21
Pittsburgh, PA
kudos:1
said by ciucca:

I did check them. Sometimes provider maps do not tell the absolute truth. I was looking for anyone with experience to give an opinion.

thanks
check here

»www.sensorly.com/

There's an app for users phone to do the tracking.
pkorx8

join:2003-06-19
San Francisco, CA

SF Bay Area

Compared to ATT in San Francisco Bay Area, Sprint is hands down better. It can actually hold a data connection or a phone call from a drive between San Jose and San Francisco on 101. ATT will not do that consistently.

digitalfreak
Premium
join:2005-12-09
Blacklick, OH

Everything is a tradeoff

With Sprint and T-Mobile, you pay significantly less than AT&T or Verizon but their overall coverage isn't as good. I have a Sprint BB for work and don't have any coverage issues unless I'm in BFE. Only Verizon seems to cover BFE.

SteelerRaw

@twtelecom.net

Re: Everything is a tradeoff

said by digitalfreak:

With Sprint and T-Mobile, you pay significantly less than AT&T or Verizon but their overall coverage isn't as good. I have a Sprint BB for work and don't have any coverage issues unless I'm in BFE. Only Verizon seems to cover BFE.
True, but fortunately Sprint generally gets to roam on Verizon in BFE at no additional charge and that's usually sufficient if one is just passing through or vacationing.
puck0114

join:2005-12-24
Portland, OR
Ummm... No. Sprint's overall coverage beats the hell out of AT&T's. They also have better customer service (which, frankly, isn't hard).

doc69
Premium
join:2004-08-01
Reviews:
·Insight Communic..

Sprint.......

I left Verizon about 2 months ago to go to Sprint because Verizon was/is just way to expensive. I was leary at first because of all the stories i have read but it has been great so far. I have gone from the back woods of Kentucky to the middle of nothing in Indiana and found very few places i did not get a signal & surprisingly got 3g in most places. So for my money i will stick with sprint. Just my 2 cents for what it's worth.
--
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BillRoland
Premium
join:2001-01-21
Ocala, FL
kudos:2
Reviews:
·Cox HSI

I left Sprint

I left Sprint (Nextel customer) after 7 years, and ported to....Sprint (Boost). I now get everything for $50, as opposed to $60 a month for only 450 minutes/no data, same reliable iDEN network (in this area). Its a no brainer. Didn't even get charged an ETF.
--
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Beyond AM. Beyond FM. XM
hottboiinnc
ME

join:2003-10-15
Cleveland, OH
Reviews:
·WOW Internet and..
·Time Warner Cable

Re: I left Sprint

$50 is not for everyone. If you pay at Sprint they charge you tax. Radio Shack does as well. and You have to pay the tax on the reboost cards to make the states happy.

but if you pay at some gas stations and some 3rd party cell dealers not tax is on it. I have Boost and i'm happy with it but i'm looking at moving over to the CDMA side just for a better overall network.
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60127178
K.U. Sweet 16
Premium
join:2001-02-15
Wichita, KS
kudos:1

SRA

Sprint Rural Alliance has been very good here in South Central Kansas. The cost savings of having an SRA plan with national coverage has been very good. I have 3g where ever I go at much lower rates than Verizon. YMMV. FYI, I saw that Camden Tn is a dead zone, so I avoided it.

BF69
Premium
join:2004-07-28
Camden, TN

I'd might try Sprint

If they bother to offer service in my area. That might explain why they don't see subscriber growth. How about EXPANDING service areas? Oh well their loss.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·Verizon FiOS

subscriber gain?

buying other mvno companies and merging their PRE-EXISTING customer base isn't really an addition when you have to PAY REAL MONEY to acquire those subscribers.. your just buying more of an ever shrinking market for cell phone customers.. a market which is evolving from post paid to prepaid in the pace of the last 5 years.

these customers are increasingly:

NOT wanting to be tied to a contract.
WANT cheaper handsets uncrippled by carriers
CHEAPER & competitive (which benefits the CONSUMER)unlimited calling and unlimited data plans
CHOICES and OPTIONS of which services and/or features to buy based upon price and the ability to bring the SAME handset to any other carrier-- thus an orange to orange comparison (won't use apples since that company is rotten -almost- to the core).

expect more price erosion from the $40-$60 unlimited plans-- try unlimited voice, text starting at $20/month in the space of 1 year. Adding Data in for another $10-$20 per month quota to unlimited plans (which includ EVERY other HANDSET supported feature possible by the carrier included in the $10-$20 fee).

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