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Sprint Inadvertently Lets Everyone Out Of Their Contract
Changes to fee structure constitutes a contract change
A few weeks ago we noted that Sprint was making changes to the fees they charge customers. In order to protect themselves from accusations that they're dressing up rate hikes as government mandated fees, they've reworded the fees slightly -- though in so doing they've given customers a way out of their contract without suffering an early termination fee. The Consumerist notes that several Sprint users are having luck switching carriers without paying an ETF, so it is working. They point to a special Sprint hotline (703-433-4401) if Sprint CSRs give you grief.
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kapil
The Kapil
join:2000-04-26
Chicago, IL

kapil

Member

Unfair

My record on this site is squeaky clean...as far as I'm concerned, a telco, any telco, can do no right.

Although providers have dug their own grave and must now reap pissed off customers, unhappy regulators and whatever else they've sown into their agreements...it does seem that using this legal loop-hole to escape from a contract you, as a consumer, willingly agreed to, seems a bit slimy...almost as bad as something the phone company would do.

Not saying it's not what they've had coming to them, just that two wrongs don't make a right.

But, you may not go back to your merriment at screwing The Man for once instead of the, usual, other way around.
hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

Re: Unfair

It maybe slimy to you but Sprint deserves it. They decide they want to change things at a moments notice. A customer does not agree to that when they sign on for 2 years. They agree to whats in that contract at that time which Sprint and everyone else should allow them out if the carrier decides to change something.

DoRight
join:2007-07-20
East Petersburg, PA

DoRight to kapil

Member

to kapil
I would love to know what you are actually upset about? That Karl posted this or that this is happening to Sprint PCS?
DoRight

DoRight

Member

Re: Unfair

I worked there and believe me they need to get their act together...

Sprint Customer
@comcast.net

1 recommendation

Sprint Customer to kapil

Anon

to kapil
I don't see it as doing anything wrong. If I violated my contract with Sprint, they'd go out of their way to exercise their rights to the fullest extent. I can't say I blame them, as they're a business, not a charity. I would, however, agree that their contracts have been heavily lopsided against the consumer.

That being said, I'm mulling over whether or not to exercise my right to cancel my service with them as a result of their contract modifications. I don't find anything morally or ethically wrong with doing so, as that's pretty much the entire basis of contracts and contract law.

I certainly don't find it anywhere near the likes of charging the full $150 fee on an account with 1 month left on a 24 month contract. So yes, if they'd do it to me when given the chance, I'm not gonna bat an eyelash at using the same tactics when given the chance.

All's fair in love and war business.

KrK
Heavy Artillery For The Little Guy
Premium Member
join:2000-01-17
Tulsa, OK
Netgear WNDR3700v2
Zoom 5341J

KrK to kapil

Premium Member

to kapil
You forget, if the service was good, they'd not be wanting to escape. These are cases where people signed up and have had problems and want to leave but cannot due to ETF. Now they have a way out.

They way I look at it is, if they provided what they claim to, provide decent service, and at an agreed price, why do people want to leave? Most wouldn't. So if they want to leave, well, then that means that Sprint is screwing up, IMHO.

KoolMoe
Aw Man
Premium Member
join:2001-02-14
Annapolis, MD

KoolMoe

Premium Member

Re: Unfair

Agreed here. We've had Sprint for a few years now and are generally pleased with the service. We're on a plan that's not offered any more for $30/month and suits us just fine. I have no reason to leave and don't plan to use this 'loophole' as it provides us no advantage.

If it offers someone who's dissatisfied with the service a way out without penalty, great. Those who are satisfied, no worries. Maybe this will give Sprint the overall 'satisfied' customer base they want as well as helping their overall customer satisfaction ratings.
KM
Black05Hemi
join:2004-06-17
Yucca Valley, CA

Black05Hemi to KrK

Member

to KrK
said by KrK:

You forget, if the service was good, they'd not be wanting to escape.
My service is great, I have no interest in leaving...

entropy1
Premium Member
join:2002-09-25

entropy1

Premium Member

Re: Unfair

The only people mad at Sprint are the ones who can't pay their bill or who misuse their phone for a modem or some crap. I like Sprint. I've used them for years and as long as you PAY YOUR BILL and act CIVILIZED in their stores they take care of things for you. Don't try to use CS by phone though. I won't be trying to get out of my contract either.

SteveLV702
Premium Member
join:2004-04-22
Las Vegas, NV

SteveLV702

Premium Member

Re: Unfair

said by entropy1:

The only people mad at Sprint are the ones who can't pay their bill or who misuse their phone for a modem or some crap. I like Sprint. I've used them for years and as long as you PAY YOUR BILL and act CIVILIZED in their stores they take care of things for you. Don't try to use CS by phone though. I won't be trying to get out of my contract either.
actually entropy1 that is not correct I didn't leave Sprint for any of those reasons.. I left sprint cause I had a Palm Treo 700wx that was always saying no answer modem at above number and would have to reattempt connection atleast 30 times before it would actually connect.. Then when calling for Technical Support or Billing I would be on hold for 4+ hours why they look for my account as since they merged with Nextel they have 3 Billing Systems Sprints old one, nextels old one and a new combined one.. I was on the new one which seems like only 3-4 Reps have access to as I would be on hold while they transfered me to 40 different departments looking for someone with access to the new billing system. Come on now convert EVERYONE into the new billing system get rid of the old ones and give ALL reps access to the new one.. I switch to another carrier where whenever I call I am in and out within 15 minutes... couldn't be happier now but I do miss my Nextel Direct Connect on my i930 but don't miss anything on the Palm Treo 700wx as I now have Palm Treo 750 which is pretty much the same thing.

jgkolt
Premium Member
join:2004-02-21
Avon, OH

jgkolt to entropy1

Premium Member

to entropy1
a lot of people left entropy because of constantly incorrect billing, coverage problems, poor customer service, and probably other things.

msde
@cox.net

msde to entropy1

Anon

to entropy1
"or who misuse their phone for a modem"

I signed up for sprint with a data plan because I was told I could use my phone as modem. I asked the rep specifically if they did bluetooth tethering. I found out later that I was lied to and plan on taking advantage of this chance to get out of a 2 year contract to a real provider like Verizon. I wasted two trips to a Sprint store to discover that nothing in the store supports bluetooth tethering.

PS - It turns out that

1) Yes, my phone supports bluetooth devices such as headsets.
2) Yes, my phone can tether via USB.
3) No, my phone support bluetooth tethering. This was false advertising on the sales rep's part.

apxi
@constellation.com

apxi

Anon

Re: Unfair

i beleive the windows mobile phones(moto q and mogul) support bluetooth tethering through the internet sharing application.

lucylu
@spcsdns.net

lucylu to msde

Anon

to msde
veizon will begin charging you minutes if you use too much "unlimited" data on their network so watch out for that. Blackberries can be tethered as a modem on sprint's networkfor no additional charge but if it just a bluetooth handset, then you would need a "phone as a modem" package.

N3OGH
Yo Soy Col. "Bat" Guano
Premium Member
join:2003-11-11
Philly burbs

N3OGH to kapil

Premium Member

to kapil
Personally, I don't see it as unfair.

Sprint undoubtedly has a mega herd of lawyers on staff to review stuff like this, and asses the consequences.

Either that herd of lawyers hiccuped, and right now someone is out in the street chasing ambulances instead of sitting in a warm office at Sprint corporate headquarters.

OR

Those lawyers told the suits ahead of time this would happen, and the suits were fine and dandy with it.

That would make it a simple business decision. Good or bad, I can't say. I'm not a business person.

Either way, they have legal counsel on staff, it's up to them to consult them and make a decision.

But, I do appreciate your egalitarian take on the issue. It is refreshing, and I doubt it would have come from any one else here.

Kudos to you, sir..
88615298 (banned)
join:2004-07-28
West Tenness

88615298 (banned) to kapil

Member

to kapil
said by kapil:

it does seem that using this legal loop-hole to escape from a contract you, as a consumer, willingly agreed to, seems a bit slimy...almost as bad as something the phone company would do.
How is it unfair or slimy? As you said it was a CONTRACT. That contract was based on certain terms. Sprint changed those terms. Any first year law student with a brain injury would easily know that ANY contract ANYWHERE is void if the terms are changed. It's not slimy, it's the law. If they didn't want people to have an way to opt out of a contract then they should have left the terms alone. Really quite simple.

I'm not sure why you are against contracts being enforced.

S_engineer
Premium Member
join:2007-05-16
Chicago, IL

S_engineer

Premium Member

Re: Unfair

Kapil doesn't even like laws being enforced....like immigration laws for example. If it doesn't fit into his politically correct mold, well then it's "slimy or unfair".

The fact of the matter in this case it was that Sprint, not the consumer, that changed the terms to of their contract to their own detriment. Too bad!

Thaler
Premium Member
join:2004-02-02
Los Angeles, CA

Thaler to kapil

Premium Member

to kapil
said by kapil:

Not saying it's not what they've had coming to them, just that two wrongs don't make a right.
How is it wrong to exercise your own legal rights in a contract between you and a company? You enter these deals with the terms & regulations printed for you, and this is well within your rights as a consumer to exercise this choice.

There are no "wrongs" in the matter here. One side screwed up, and in the contract, there are matters that can be done in cases of such sudden plan changes. That isn't a "wrong", just one side defaulting on their arrangements made with the other party.

supergirl
join:2007-03-20
Pensacola, FL

supergirl to kapil

Member

to kapil
Kapil, you're the one with Covad paying their inflated prices.

If Sprint gets caught with their "ripoff fees" then changes them, they should suffer the consequences they put on ALL customers. "No service in XYZ? F-u, pay me! You lost your home in the storm? F-u, pay me!" "Your wife and kids got killed in an accident. Doesn't stop the contract. F-u, pay me!"

The worst business out there are actually credit card companies (and that crooked Countrywide Financial) that change terms, never notify you (or like Countrywide, outright lie to everyone), and have no problem sticking it to you since the gov't's incompetent oversight doesn't "regulate" it till it's too late.

99% of big companies could care less about their end customer--you--unless it is a scandal all over the news.

The only time I see real justice in America is when a lawyer, State Bars allow anything, gets disbarred and thrown in jail.

woody7
Premium Member
join:2000-10-13
Torrance, CA

woody7

Premium Member

hmmmm.....

"Nimrods"

wruckman
Ruckman.net
join:2007-10-25
Northwood, OH

wruckman

Member

I am the law!

Isn't it amazing how ridiculously complex the law and contracts are. So complex that even Sprint can't keep track of its own policies! By making things so complex Sprint and lawyers are confusing themselves. HAHAHA! Maybe they should just add more jargon to spice it up a little more while the are at it.

AbBaZaBbA
Premium Member
join:2002-07-10
Wildomar, CA

1 recommendation

AbBaZaBbA

Premium Member

Re: I am the law!

said by wruckman:

Isn't it amazing how ridiculously complex the law and contracts are. So complex that even Sprint can't keep track of its own policies! By making things so complex Sprint and lawyers are confusing themselves. HAHAHA! Maybe they should just add more jargon to spice it up a little more while the are at it.
I'm sure sprint knew this would happen, but realized that the new revenue from increased fees would more than pay for the few (and i mean FEW) people who are able to get out of their contracts without an ETF.

ninjatutle
Premium
join:2006-01-02
San Ramon, CA

ninjatutle

Member

I'll be leaving...

Sprints new billing system caused too much grief.

»Billing changes again, WTH?

TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ

TScheisskopf

Member

File under:

"Hoist on their own Petard"

tao
Frazzlebats
Premium Member
join:2000-12-03
Lansing, MI

tao

Premium Member

Let's be clear on this...

Sprint, and others, have been using sketchy representations of 'government' fees; they are now recharging the fees in a similar way, only being honest about what they pay for. The administrative fee is used to cover some of the costs of doing business; however, the cost of doing business should be recovered through the plan cost. What they are doing is raising the cost of everyone's plan by x amount, a tactic would would violate every contract in every case. It is clear that there was consideration within Sprint that raising rates this way would render less people terminating their contract.

As for me, I will be terminating my contract, but no cancelling my service. Thusly, I am cancelling their option to charge me a termination fee should I drop them, but agreeing to pay the administration fee so long as I remain using their service.
short09
join:2006-07-21

short09

Member

.........

at&t needs to set up such an option
qworster
join:2001-11-25
Bryn Mawr, PA

4 edits

qworster

Member

Sprint 's getting REALLY Nasty!

I have been a Sprint PCS customer for over 8 years, but now I'm leaving. For over 8 years I have paid my bill on time. This month I missed my payment-which was due on December 24th. I simply forgot to pay it online due to Christmas shopping. Look at the nasty letter they emailed me-dated Christmas day-ONE DAY after my bill was due! I wouldn't be surprised if they emailed this to me at 12:01 AM!

Dear XXXX XXXXX:

A review of our records indicates a past due balance on your Sprint account. You are a valued Sprint customer, and we want to ensure you continue to receive Sprint service. Unless we receive payment within six days of the date of this letter, your service will be disconnected.

If service is disconnected for non payment, you will be required to pay a reconnection fee to reestablish service. Additionally, you will not be permitted to modify the services on your account until the past due amount has been paid. Once your account is brought current, we will be happy to review your services with you to make sure you are on the best plan to suit your specific usage and needs.

Please take a few moments to call 1-800-639-6111 to access our convenient automated system, enabling quick and easy payment using either your checking or savings account, or your Visa, MasterCard, American Express, Diner’s Club or Discover credit card.

Your prompt attention to this matter is greatly appreciated. If this payment has already been made, please disregard this letter.

Sincerely,
Customer Finance Services

Note: This letter is for the purpose of collecting a consumer debt owed to Sprint and any and all information obtained will be used for that purpose.


Sprint, I figure I've paid you over 15 grand over the past
8 years. THIS is how you treat your long term customers?
What happened to the "kinder, gentler" Sprint they talked about a few months ago?

I'm glad they screwed up like this. This nasty letter is the final straw! Now I can walk away without any penalties.

F**K you, Sprint!

Chuckles0
Premium Member
join:2006-03-04
Saint Paul, MN

Chuckles0

Premium Member

Re: Sprint 's getting REALLY Nasty!

What's so bad about the letter? They even wrote you're a valued customer.
qworster
join:2001-11-25
Bryn Mawr, PA

3 edits

qworster

Member

Re: Sprint 's getting REALLY Nasty!

I have been a "valued customer" for OVER 8 YEARS!

NOW I'm getting collection letters for being ONE DAY LATE!???!!!

Tell me, if you are one day late paying with cable do THEY shut you off six days later? How about the electric company or gas company? Or even the wired telco company?
The answer is NO..they DON'T!

If I'm so 'valued' how come Sprint plans to shut off my phone service on Sunday, December 30th, when just about EVERYONE I know is AWAY THIS WEEK?

For the sake of arguement, let's say that due to Christmas, I don't HAVE the money until I get paid in early January. EVERY OTHER CREDITOR understands this-which is why many/most credit card companies even allow you to SKIP the December payments!
But does Sprint? NOOOOOO!

Instead, THEY write you nasty letters threatening to disconnect you dated Christmas day! Instead of a NICE email saying: "Merry Christmas-and thanks for being a (longtime) customer" they send COLLECTION LETTERS from their Collection Dept. on Christmas!

But you think this is fine, don't you? Your attitude is why companies can get away with throwing their customer service in the sewer. If more people DEMANDED better service, we would all GET IT!

Instead, you and your ilk allow them to get away with CRAP like this...

Well I don't!!

Matt3
All noise, no signal.
Premium Member
join:2003-07-20
Jamestown, NC

1 edit

2 recommendations

Matt3

Premium Member

Re: Sprint 's getting REALLY Nasty!

That's an automated letter jackass. Grow up and stop overreacting to every little thing.

It is well within their right to disconnect you at MIDNIGHT the day your payment is late. Be glad they didn't do that. If you are acting like this because you feel "insulted" that a company you owe money to sent an automated letter because you didn't pay your bill on time, I'd hate to see what happens when you spill milk.

R4M0N
Brazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA

R4M0N

Member

Re: Sprint 's getting REALLY Nasty!

said by Matt3:

That's an automated letter jackass. Grow up and stop overreacting to every little thing.

It is well within their right to disconnect you at MIDNIGHT the day your payment is late. Be glad they didn't do that. If you are acting like this because you feel "insulted" that a company you owe money to sent an automated letter because you didn't pay your bill on time, I'd hate to see what happens when you spill milk.
Someone woke up on the wrong side of the rock.

Matt3
All noise, no signal.
Premium Member
join:2003-07-20
Jamestown, NC

Matt3

Premium Member

Re: Sprint 's getting REALLY Nasty!

said by R4M0N:

said by Matt3:

That's an automated letter jackass. Grow up and stop overreacting to every little thing.

It is well within their right to disconnect you at MIDNIGHT the day your payment is late. Be glad they didn't do that. If you are acting like this because you feel "insulted" that a company you owe money to sent an automated letter because you didn't pay your bill on time, I'd hate to see what happens when you spill milk.
Someone woke up on the wrong side of the rock.
After all the traveling I did the past few days I feel like I woke up UNDER it.
hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4 to Matt3

Member

to Matt3
it wasnt their right to disconnect my service being a few minutes late in my old contract with them. I had a grace period that was in their. Usually its in the contract. Especially for 8 years i could see where the OP of this topic could get pissed. His contract probably had that in there too.

But another reason why to leave 'em.

SteveLV702
Premium Member
join:2004-04-22
Las Vegas, NV

SteveLV702 to Matt3

Premium Member

to Matt3
said by Matt3:

That's an automated letter jackass. Grow up and stop overreacting to every little thing.

It is well within their right to disconnect you at MIDNIGHT the day your payment is late. Be glad they didn't do that. If you are acting like this because you feel "insulted" that a company you owe money to sent an automated letter because you didn't pay your bill on time, I'd hate to see what happens when you spill milk.
actually the law states they cannot cancel your service until you are 30 days late... They shutoff my service one time when I was two days late I called and had my service turned back on within 10 minutes after I talked to a Supervisor and then 4 days later I paid my bill.

yyz420
@startek.com

yyz420 to Matt3

Anon

to Matt3
I pay my Telus bill every 2 or 3 months and the only hassle I get is a buck or two in late fees...lol...Well, once I got a little text message asking me if I've looked at my bill lately. So one day after is overkill.

Mike
Mod
join:2000-09-17
Pittsburgh, PA

Mike to qworster

Mod

to qworster
loyalty doesn't mean anything anymore.
fiberguy2
My views are my own.
Premium Member
join:2005-05-20

1 recommendation

fiberguy2 to qworster

Premium Member

to qworster
You're not a "day late" bud... try about 45 days late.And even then.. so what.. loyalty doesn't count on timely payments. All customers are treated the same when it comes to past due accounts and you're past due - even if by one day.

Lets recap here.. the FIRST bill you get, you are due for the month ahead... when you receive the 2nd bill, you are already a month behind AND you now have another bill due. It takes another 15 days before that letter is even generated which at the time of disconnect, you are already about 2 months behind in your bill.

Nice try..

And for the record, Christmas doesn't discount late bills.

Sprint has one of THE most liberal disconnect policies I've ever seen of any wireless company. If you've been with them for any period of time, as I have as well.. you can let your bill go damn near 90 days before getting the letter.

I call B.S. on your post.

•••••••••

entropy1
Premium Member
join:2002-09-25

entropy1 to qworster

Premium Member

to qworster
PAY YOUR BILL. Some people have a ridiculous sense of entitlement. Evidently you had BAD CREDIT so they put you on a short leash. Deal with it instead of complaining.
djoropallo
join:2003-10-20
Maple Shade, NJ

djoropallo to qworster

Member

to qworster
You stayed there for 8 years and NOW you're pissed???? They normally don't threaten to turn you off after 1 month of a missed payment, so somethings fishy, and it ain't my underwear.

•••

baileysl
join:2000-11-06
Hopewell, VA

baileysl to qworster

Member

to qworster
I see nothing wrong with this letter. It seems like an automatic letter that is part of the new billing system.

Chris
@verizon.net

Chris

Anon

Get out of Sprint Broadband contract

I have Sprint for my Cell and sprint broadband. Will my early termination fee get waved for my cell phone contrat and Sprint Broadband. I have them on my same bill. Thank you for any help!
stufried
Premium Member
join:2003-10-13

stufried

Premium Member

Sprint Nextel Accounts?

Does anyone know if this applies with Nextel accounts?

ureihcim3
Freshly made
join:2007-12-16
Miami, FL

ureihcim3

Member

...

So the kids found a loop hole, does it really matter? Not much too me at least, there are so many ways to get out of contract, I am glad they are not like Verizon which charge a disconnection fee + any remaining months on the contract.

"Sprint Nextel is charging the Administrative Charge to help defray various costs imposed on us by ther telecommunications carriers, including, but not limited to, charges imposed by local telephone companies for delivery of calls from our customers to their landline customers and for certain network facilities and services we must purchase from them. The Regulatory Charge is being assessed to help defray the costs of various federal, state, and local regulatory programs. These charges are not taxes and are not amounts we are required to collect from you."

They clearly states that the charges are not taxes, and are not amounts they are required too collect. They are simply charging you too help recover costs for their legal team and peering points with other providers.

If it's clearly stated, then Karl I don't see how they're being dressed up as government mandated fees.

kerstbrd
@sbcglobal.net

kerstbrd

Anon

sprint calling customers

I just got a call offering a new line or new phone. Looks like sprint is already onto locking people into the new contract

jjoshua
Premium Member
join:2001-06-01
Scotch Plains, NJ

jjoshua

Premium Member

So what

You're going to cancel your contract. Now what do you do?

Move your phone to another carrier? Don't think so.

Sign up for another carrier and get locked into a new contract?

Call up Sprint and re-sign for a better rate? Perhaps.
rangerlg
join:2006-05-10
Houston, TX

1 edit

rangerlg

Member

I'm Out

I already have an email from Sprint saying that after 1/1/08, I can cancel with no ETF. I'm just ready to get rid of the cell phone, nothing really to do with the service. They have been fine for me. Although, I might look into a SERO plan.

I read somewhere that this was a Sprint thing only, no Nextel. I will need to search around.

Acuity
join:2002-06-22
Londonderry, NH

Acuity

Member

no ETF

Can you no ETF and then jump on a SERO plan? Even better, can you port your number back to Sprint and get a SERO plan without losing your number? lol

inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK

inteller

Member

one way sprint could spin this.

Is just to do away with ETF altogether. It would steal a lot of fire from places like the Consumerist.

Anonpickaname
@verizon.net

Anonpickaname

Anon

My first problem

I have had no problems in 5 years.

Last week I got my statement. Right after the part about "Congratulations on being a good customer for 5 years" it said to pay this bill because your Visa card has expired. Ha, only if this is 12/2009. Did they call me about it? No, I had to call them. I guess they didn't have my number handy. The phone call to straighten it out would have been simpler, and shorter, if I could understand heavily accented English.

Aw heck, what do I expect for $29.95/mo?

John

FLATLINE
join:2007-02-27
Buffalo, NY

FLATLINE

Member

Re: My first problem

All you have to do is ask and make sure you deserve early termination. I was a Sprint customer for 4 years before I jumped ship for Verizon to save some cash with a family talk plan with my GF. I was cancelling 6 months before the end of my contract. I told the rep to look up my account and see how many minutes Ive used on average as opposed to what I payed for. We both knew they made their money off me and then some. Then I pointed out that by letting me go without a fee we would have the opportunity to do business again in the future but not allowing me to cancel would eliminate them from my list of companies I would do business with. Like WalMart, Circuit City, and Sears. Because of that I believe Sprint to be a decent company.

You dont need to be in a situation like mine. Heck make up a story if you want. Tell them you lost your job and cant pay. Whatever you want but they will listen if your polite and can hold a conversation like an adult without acting like a 20 year old thug.

Jameson
Premium Member
join:2004-05-28
united state

Jameson

Premium Member

Number

Thanks for the number!

killabee44
Premium Member
join:2004-05-08
Hollywood, FL

killabee44

Premium Member

Terminate contract, start new SERO, and keeping number...

If you want to transfer your current Sprint number to a SERO plan, you have to:

-Buy a cheap prepaid phone

-Port your Sprint number over to it (that will also automatically cancel your contract with Sprint). If you cancel service before porting your number, you will lose it.

-Call and set up your new SERO account.

You will be given a temporary SERO number. Then you call Sprint and tell them that you want to port in your number from your previous carrier (prepaid), and there you have it.

A new SERO account with your old Sprint number.

Killabee44

sbg9444blah
@adelphia.net

sbg9444blah

Anon

Re: Terminate contract, start new SERO, and keeping number...

said by killabee44:

You will be given a temporary SERO number. Then you call Sprint and tell them that you want to port in your number from your previous carrier (prepaid), and there you have it.

A new SERO account with your old Sprint number.

Killabee44
doesn't that kinda defeat the purpose of getting out of your contract early only to sign another 2 year agreement though ? i've actually had sucess switching existing lines to sero myself, i won't say that it was easy though... for someone that doesn't know what they're doing, porting out and porting in just to switch to a different plan won't be any easier.

killabee44
Premium Member
join:2004-05-08
Hollywood, FL

killabee44

Premium Member

Re: Terminate contract, start new SERO, and keeping number...

I understand what you are saying but if they want to keep their number, it's the easiest way (unless you get lucky and find someone at Sprint to switch you over to SERO and let you keep your number without hassles).

Ripped at sprint
@comcast.net

Ripped at sprint

Anon

fees

Hey folks, I got lied to on the 16 of dec by a csr at sprint, After doing all the csr wrangling he agreed said yes changes are being made and I could get out of my contract without an ETF being charged, COOL so goes on to say I'm out as of dec 21 end of billing cycle.
forward/ got a notice that my account is now in collections and that a ETF has been charged to my account.

calling csr,( I have been on the phone for 2 hours ) until I started hunting around the net and found the hotline#

Basically the CSR guy LIED! the executive CSR said "sorry but you cant terminate until we bill you. only if! it adversly effects you by increasing you amount billed" (janice) I stated as I read on this blog that it comes down to mere words and interpitations! adversly meaning I am calling sprint because I am effected and I want out. " you terminated to early (forgot I was lied to) I reminded her of the fact; so she offered to prorate my ETF. And damn If i didn't give in. guess I'm tired of calling. oh yes this was my 3rd attempt at the executive call center the first 2 where hung up on the wait until after Jan 1st.

why isn't their a class action suit (another way for lawyers to reap $$$ again)against SPRINT and their ever changing ways they deal with people

NEVER NEVER will I use SPRINT again!
email,ddanlu2@yahoo.com

SPRINT Executive CSR # 703-433-4401
sprintusers.com
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