Following right on the heels of T-Mobile Jump, AT&T Next and Verizon's Edge handset upgrade programs, Sprint today officially unveiled "One Up," their own take on the concept. According to a Sprint press announcement and the new One Up website, customers under the program will be able to upgrade to a new handset once a year and pay for their devices in twenty-four monthly installments.
To participate in the program you've got to sign up for one of Sprint's Unlimited, My Way, or All-In plans, with One Up providing an introductory offer of a $15 discount on those plans. That means plans start at $65 per month, considerably lower than most of their competitors.
Historically, carriers have admitted that wireless service prices are higher for contract customers due to the cost of subsidizing handsets. Kill off the subsidies and contracts and you should theoretically see a lower service cost.
However, AT&T and Verizon's new handset upgrade plans have been criticized for eliminating the subsidy but keeping service prices the same, effectively meaning you're paying for the same handset twice. Sprint and T-Mobile's plans, in contrast, do feature service pricing discounts.
While Sprint appears to be offering a better value with their program than AT&T, Verizon, and T-Mobile (T-Mobile's comparable plan begins at $70, though Jump allows bi-annual upgrades), the company's biggest stumbling block remains network speed and coverage. Sprint has come in last in several LTE speed tests of late, and their LTE coverage continues to leave a lot to be desired, even in already "launched" major metro markets.
Going from 3-4 bars to roaming when my phone wasn't moved, when this happened, couldn't send text on this even though was told by no less then 6 different techs it should, having to take my phone to the store at least 4 times to "check" it to make sure it was working right, and each time they said it had no issues, on one call one of the techs on the phone told me I had "to many texts" and that I needed to delete them, LOL. And this went on for 4+ months with no resolve. That's when I finally went over to Verizon.
Why would this be? -- "We're going to start at one end of (Fallujah), and we're not going to stop until we get to the other. If there's anybody left when that happens, we're going to turn around and we're going to go back and finish it." Lt. Col. Pete Newell: 1st Inf. US Army
Sometimes you'll hit PR up with a question they don't know and it takes time for them to track down the executive who does.
After asking a few folks I was told that the lacking areas are due to a "licensing delay," though they wouldn't get any more specific, other than to say the program will be available in DC and Florida "soon."
"However, AT&T and Verizon's new handset upgrade plans have been criticized for eliminating the subsidy but keeping service prices the same, effectively meaning you're paying for the same handset twice."
You can look at it as paying for the same phone twice or you can look at it as yet another hidden price increase.
...I love Sprint, but come on guys. This is bullshit.
"$15 monthly discount expires after final installment payment."
So basically, when you finish paying for your phone, your monthly service fee goes up $15. WTF is that nonsense? This is no better than what everyone else is doing. Once you pay for the phone, you pay for it again because you have to start paying the same monthly charges you'd pay for a subsidized phone.
So I had an htc sensation that just died after over two years of use. Went to Tmobile store they said I was eligible for an upgrade. I tell the clerk I received a text message regarding a promotion on the galaxy s4. He tells me it would be $79+tax which would be approximately another $50 because it's taxed on the full price of the phone, I believe that he said $580. Plus the bill would go up by $21 a month for 24 months. I asked about a contract to which he respond oh we don't do those anymore. I go to Walmart down the block in East Meadow and I get the galaxy s4 for $200 plus I received a $40 gift card. No additional monthly cost for signing a 2 year contract. I have been with them for over 10 years and love their service but always get better deals on the phones at Walmart compared to their own stores.
Went to Tmobile store they said I was eligible for an upgrade.
Avoid company stores like the plague. I remember when I was first looking to get a cell phone, any cell phone, back in 2005. I went to the T-Mobile company store in Hicksville, NY and the best plan they would offer me was a Motorola V188 which was already dated and I would have had to pay for.
I waited and two months later T-Mobile's web site had a Labor Day sale that gave me a free Motorola V330 for the same plan I would have gotten at the store. I currently have Sprint but unless you are getting an emergency repair I find web and telephone support to work better. -- I support the right to keep and arm bears.
I "jumped" to T-Mobile from Verizon after being there for over 15 years. T-Mobile is making changes quickly around me. I like that Sprint has launched a competitive plan as the Verizon and AT&T response was pathetic.
We all know that T-Mobile and Sprint can't compete with coverage right now, but things are changing fast. Keep in mind that Sprint has more spectrum that AT&T and Verizon combined, so once they're on more towers and have deployed their new frequencies, they'll actually be able to deliver.
I just checked with Sprint store and they said Account Spending Limit customers don't qualify. Even though I've paid my bill on time every month for past 16 months. I know my credit sucked at the time I opened account, but I'm sick of these Epic 4G Touch phones.
I have had the exact same problem with sprint as well. the credit department has told me that I cannot have my account reviewed until 18 months. So if you can hold in there until your 18th month I would call and have them review your account. Sounds like a great program but sprint customer service sucks!