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Sprint Launches 'One Up' Phone Upgrade Program
by Karl Bode 10:24AM Friday Sep 20 2013
Following right on the heels of T-Mobile Jump, AT&T Next and Verizon's Edge handset upgrade programs, Sprint today officially unveiled "One Up," their own take on the concept. According to a Sprint press announcement and the new One Up website, customers under the program will be able to upgrade to a new handset once a year and pay for their devices in twenty-four monthly installments.

Click for full size
To participate in the program you've got to sign up for one of Sprint's Unlimited, My Way, or All-In plans, with One Up providing an introductory offer of a $15 discount on those plans. That means plans start at $65 per month, considerably lower than most of their competitors.

Historically, carriers have admitted that wireless service prices are higher for contract customers due to the cost of subsidizing handsets. Kill off the subsidies and contracts and you should theoretically see a lower service cost.

However, AT&T and Verizon's new handset upgrade plans have been criticized for eliminating the subsidy but keeping service prices the same, effectively meaning you're paying for the same handset twice. Sprint and T-Mobile's plans, in contrast, do feature service pricing discounts.

While Sprint appears to be offering a better value with their program than AT&T, Verizon, and T-Mobile (T-Mobile's comparable plan begins at $70, though Jump allows bi-annual upgrades), the company's biggest stumbling block remains network speed and coverage. Sprint has come in last in several LTE speed tests of late, and their LTE coverage continues to leave a lot to be desired, even in already "launched" major metro markets.

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delusion ftl

@comcast.net

More differences

1up is a once a year upgrade. T-mobile's is every 6 months. Also T-mobile's includes handset insurance

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

Re: More differences

said by Anon80:

1up is a once a year upgrade. T-mobile's is every 6 months. Also T-mobile's includes handset insurance

Problem there is you would have to deal with and use T-Mobile.
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IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: More differences

As opposed to dealing with Sprint?
- »community.sprint.com/baw/thread/122008
- »community.sprint.com/baw/thread/112683

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:5
Reviews:
·Time Warner Cable
·VoicePulse
·Sprint Mobile Br..
·RapidVPS

Re: More differences

Wowzers you found a couple of complaints on a staffed customer service board. Why not find the same for ATT or Verizon or TMobile? I can provide a full forum of praise for sprint. »s4gru.com
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Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

Re: More differences

I wouldn't touch Sprint with a 10 foot pole after what I dealt with in 2010...

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: More differences

What did you deal with?

Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

Re: More differences

Going from 3-4 bars to roaming when my phone wasn't moved, when this happened, couldn't send text on this even though was told by no less then 6 different techs it should, having to take my phone to the store at least 4 times to "check" it to make sure it was working right, and each time they said it had no issues, on one call one of the techs on the phone told me I had "to many texts" and that I needed to delete them, LOL. And this went on for 4+ months with no resolve. That's when I finally went over to Verizon.

Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1
Oh, and even swapped phones with a new one and still same issues. So it obviously wasn't the phone.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1
Well, as long as you're going to be "general" and say: "Problem there is you would have to deal with and use T-Mobile."... I'd thought I'd be specific.
Rakeesh

join:2011-10-30
Mesa, AZ
Reviews:
·Sprint Mobile Br..
·Cox HSI
Having been with both sprint and t-mobile recently, trust me t-mobile is a HELL OF A LOT better than sprint.

Sprint is slow as hell, and the coverage really isn't that good. In fact I've had much better signal with t-mobile, and I even live in one of sprint's top markets.
jc100

join:2002-04-10
Upgraded phones mean nothing when the service is unusable at various intervals throughout the day.

Sprint might look to upgrade their service, towers, backbones, before worry about enticing more subscribers. I've stuck around naively, but I'm sure many others are less tolerant.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Excludes Fla. & D.C. stores?

One Up: "Program currently not available in Florida and Washington, D.C."
»newsroom.sprint.com/news-release···rier.htm

I've noticed the same for T-Mobile's JUMP.
"Not available in Washington, D.C."
»newsroom.t-mobile.com/phoenix.zh···=1836669

Why would this be?
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Lt. Col. Pete Newell: 1st Inf. US Army

Karl Bode
News Guy
join:2000-03-02
kudos:39

Re: Excludes Fla. & D.C. stores?

I'd assume local regulations of some kind? I'll ask.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: Excludes Fla. & D.C. stores?

Let us know....
Can't seem to find info on AT&T/Verizon....

Karl Bode
News Guy
join:2000-03-02
kudos:39

Re: Excludes Fla. & D.C. stores?

Hah. Having to dig pretty deep. Their primary lobbyist I know and PR guys don't seem to know so I'm asking others.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: Excludes Fla. & D.C. stores?

Interesting that they don't know stuff like this...
Seems like an important thing to know.

Karl Bode
News Guy
join:2000-03-02
kudos:39

Re: Excludes Fla. & D.C. stores?

Sometimes you'll hit PR up with a question they don't know and it takes time for them to track down the executive who does.

After asking a few folks I was told that the lacking areas are due to a "licensing delay," though they wouldn't get any more specific, other than to say the program will be available in DC and Florida "soon."

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: Excludes Fla. & D.C. stores?

A licensing delay? The hell? Maybe the folks here would know what that means re DC?: »twitter.com/dcra
Skippy25

join:2000-09-13
Hazelwood, MO

Hidden Price Increase

"However, AT&T and Verizon's new handset upgrade plans have been criticized for eliminating the subsidy but keeping service prices the same, effectively meaning you're paying for the same handset twice."


You can look at it as paying for the same phone twice or you can look at it as yet another hidden price increase.
amungus
Premium
join:2004-11-26
America

Re: Hidden Price Increase

Either way, it's a total scam.

At least the Sprint deal is somewhat less of a scam. The worst is Verizon's.
TheRogueX

join:2003-03-26
Springfield, MO

Re: Hidden Price Increase

No it's not. It's probably more of a scam. Once you've paid off the phone, your discount goes away and you're paying $80/month, just as if you were on a contract with a subsidized phone.
amungus
Premium
join:2004-11-26
America

Re: Hidden Price Increase

Must've missed the part where the discount disappears. That sucks. Likely, they expect you to get a new device and start the cycle over.. if the plan lasts long enough..
biochemistry
Premium
join:2003-05-09
92361

Verizon

Several months after paying off my Verizon phone (through a 2 year contract), I'm still paying the same amount. What a ripoff.
TheRogueX

join:2003-03-26
Springfield, MO
Reviews:
·Mediacom

Well...

...I love Sprint, but come on guys. This is bullshit.

"$15 monthly discount expires after final installment payment."
So basically, when you finish paying for your phone, your monthly service fee goes up $15. WTF is that nonsense? This is no better than what everyone else is doing. Once you pay for the phone, you pay for it again because you have to start paying the same monthly charges you'd pay for a subsidized phone.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: Well...

Hence, the incentive to upgrade annually....
TheRogueX

join:2003-03-26
Springfield, MO

Re: Well...

Yeah. I'm guessing they don't want people to ever completely own their phone, because then they could (in theory) leave for another provider.

excvcsales

@208.251.135.x

love my Tmobile service but their policy is dumb.

So I had an htc sensation that just died after over two years of use. Went to Tmobile store they said I was eligible for an upgrade. I tell the clerk I received a text message regarding a promotion on the galaxy s4. He tells me it would be $79+tax which would be approximately another $50 because it's taxed on the full price of the phone, I believe that he said $580. Plus the bill would go up by $21 a month for 24 months. I asked about a contract to which he respond oh we don't do those anymore. I go to Walmart down the block in East Meadow and I get the galaxy s4 for $200 plus I received a $40 gift card. No additional monthly cost for signing a 2 year contract. I have been with them for over 10 years and love their service but always get better deals on the phones at Walmart compared to their own stores.

n2jtx

join:2001-01-13
Glen Head, NY

Re: love my Tmobile service but their policy is dumb.

said by Anon80:

Went to Tmobile store they said I was eligible for an upgrade.

Avoid company stores like the plague. I remember when I was first looking to get a cell phone, any cell phone, back in 2005. I went to the T-Mobile company store in Hicksville, NY and the best plan they would offer me was a Motorola V188 which was already dated and I would have had to pay for.

I waited and two months later T-Mobile's web site had a Labor Day sale that gave me a free Motorola V330 for the same plan I would have gotten at the store. I currently have Sprint but unless you are getting an emergency repair I find web and telephone support to work better.
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en103

join:2011-05-02

Sprint is the only one...

To not have their product as a four letter word

AT&T: Next
T-Mo: Jump
VZW: Edge
Sprint: One Up

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: Sprint is the only one...

Well, I guess we could have called it:

1) Late
2) Wait
3) LTE?
wkm001

join:2009-12-14

ROI

$326 million per year + whatever AT&T will pay to lease them. I would imagine it will take at least 10 years to break even. 10 years is a long time in the technology world these days.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: ROI

What? Think this was meant for another thread.

amarryat
Verizon FiOS

join:2005-05-02
Marshfield, MA
Reviews:
·Verizon FiOS

This is great news

I "jumped" to T-Mobile from Verizon after being there for over 15 years. T-Mobile is making changes quickly around me. I like that Sprint has launched a competitive plan as the Verizon and AT&T response was pathetic.

We all know that T-Mobile and Sprint can't compete with coverage right now, but things are changing fast. Keep in mind that Sprint has more spectrum that AT&T and Verizon combined, so once they're on more towers and have deployed their new frequencies, they'll actually be able to deliver.

IPPlanMan
Holy Cable Modem Batman

join:2000-09-20
Washington, DC
kudos:1

Re: This is great news

Ah Sprint... the "In the coming months" network rides on...

GadgetsRme
RIP lilhurricane
Premium
join:2002-01-30
Canon City, CO

Re: This is great news

Sprint is the old, Sprint/SoftBank is a new story line with the future unknown. That said I don't think SoftBank will accept mediocrity in their new investment.
--
Gadgets
dean027

join:2011-06-06
Roseville, CA

ASL customers can't get "One Up"

I just checked with Sprint store and they said Account Spending Limit customers don't qualify. Even though I've paid my bill on time every month for past 16 months. I know my credit sucked at the time I opened account, but I'm sick of these Epic 4G Touch phones.

Jdude010

@qwest.net

Re: ASL customers can't get "One Up"

I have had the exact same problem with sprint as well. the credit department has told me that I cannot have my account reviewed until 18 months. So if you can hold in there until your 18th month I would call and have them review your account. Sounds like a great program but sprint customer service sucks!