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Sprint Offers 30 Day Money Back Guarantee
Improving upon their previous 30 day free trial (where you still paid)
by Karl Bode 04:28PM Wednesday Mar 31 2010
Sprint today announced that the wireless carrier is now offering a thirty day money back guarantee for users who sign up for service with Sprint. Sprint actually started offering 30 day trials back in 2008 after being sued by Minnesota's Attorney General for sneaky contract extensions. However, while the offer allowed you to escape paying an ETF if unsatisfied within 30 days, you still had to pay for any services used during that period, in addition to having to pay taxes and a restocking fee. Now, Sprint says they're refunding the full thirty day amount (with the exception of ringtones or other third-party services purchased):
quote:
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Beginning tomorrow, the Sprint Free Guarantee gives any customer opening a new line of service the chance to try Sprint for 30 days. If a customer isn't completely satisfied, they can get reimbursed for the device purchase and activation fee, get the early termination fee waived, get a full refund for service plan monthly recurring charges incurred and get all associated taxes and Sprint surcharges associated with these charges waived. In addition, Sprint will waive the restocking fee for new customer exchanges as part of this policy.
Sprint offers up a handy chart (above, right) highlighting how they're the only carrier currently doing this. Several operators recently began offering 30 day trials allowing users to escape paying ETFs within thirty days, but it had nothing to do with altruism. It was in response to settlements over ETF practices, or to fight off proposed laws aimed at ramping up wireless industry consumer protections. Verizon briefly offered a money-back guarantee, but then subsequently backtracked.

Sprint of course needs all the additional subscribers they can get after weathering their botched acquisition of Nextel, and the resulting customer fallout. Sprint's earnings last quarter indicate that their subscriber losses are slowing, and the company clearly hopes giving a little love to consumers may help improve things even more.

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djhexer

join:2002-10-07
Reno, NV

major announcment???

I wonder if this is the reason of the whole secret meeting they are doing today???

I thought it would be about android os 2 and the nexus 1 or iphone.
8744675

join:2000-10-10
Decatur, GA

Re: major announcment???

I thought every carrier was required or voluntarily agreed to a 30 day money-back trial period. It was spurred by the threat of legislation because of too many complaints to the Feds from customers who got locked into a 2 year agreement before they discovered the carrier had crappy coverage and they had to hang out a window to make a call from their home.
MyDogHsFleas
Premium
join:2007-08-15
Austin, TX
kudos:5
Reviews:
·Mediacom

Re: major announcment???

said by 8744675:

I thought every carrier was required or voluntarily agreed to a 30 day money-back trial period.
If you look at the little chart you'll see they all do offer 30 day trial periods. The only thing Sprint is doing in addition is to refund your service charges for the portion of the month you used. The others don't do that... you still have to pay for the portion of the month you used.

So I think it's a little misleading to say "Sprint is the only one". They are the only one offering a full money-back guarantee so that you'll have zero dollars out of pocket if you cancel before 30 days. But the others do allow you to cancel, and require you to pay for the service you actually used.
DarnellP

join:2004-10-12
Las Vegas, NV

Re: major announcment???

said by MyDogHsFleas:

said by 8744675:

I thought every carrier was required or voluntarily agreed to a 30 day money-back trial period.
If you look at the little chart you'll see they all do offer 30 day trial periods.
Actually looking at the chart, it appears that t-mobile only gives you 20 days to cancel (except in California).

Deft
Stros in '08
Premium
join:2003-09-06
Grand Forks, ND
Reviews:
·Midcontinent Com..
said by 8744675:

I thought every carrier was required or voluntarily agreed to a 30 day money-back trial period. It was spurred by the threat of legislation because of too many complaints to the Feds from customers who got locked into a 2 year agreement before they discovered the carrier had crappy coverage and they had to hang out a window to make a call from their home.
Verizon does a 30day phone trial.. dunno if they charge a fee or not.. but i believe its replaceable.. with the same phone.. if u tried a differ phone i think there is a restocking fee.. 25bux or something like that..

ifarrell

join:2000-08-10
Willow Spring, NC

Re: major announcment???

Don't forget that $1.99 Verizon Royalty Fee also

ozzny
Premium
join:2005-04-22
Bronx, NY

Re: major announcment???

said by ifarrell:

Don't forget that $1.99 Verizon Royalty Fee also
I have Verizon and I have never seen that $1.99 fee on my bill.
xenophon

join:2007-09-17

Good deal for testing WiMAX in your area

If you have WiMAX announced for your area this year, you could check it out with an Overdrive (3G/4G/wifi) mifi box and see if it's active in your hood. Many areas are active many months before officially announced. Would apparently be no charge to return within 30 days, including no activation fee.
LineNoise

join:2006-06-25
Downers Grove, IL

This is going to go well.

They can't even check-in a returned device that you mailed back to them and they're going to try and coordinate refunds to people? I do like Sprint, but this has disaster written all over it.

compuguybna

join:2009-06-17
Nashville, TN

Re: This is going to go well.

I tried the U301. Didn't work. Sent it back.

Was credited for everything.

I got a UPS mailer from them to send the device back....

they received it today. I owe nothing.

So, that's wrong with the process?? ? ? ? ? ?? ?
slckusr
Premium
join:2003-03-17
Greenville, SC
kudos:1
Reviews:
·Charter
they sent me 2 phones when i upgraded one then they tried to stick me with keeping the random phone they sent me but they put it on my bill.

When i called in to get this corrected i got the sprint customer service treatment ive always read about but never experienced.

I used to be a sprint promoter but the way i was treated for their error turned me away, I paid my etf and left.
LineNoise

join:2006-06-25
Downers Grove, IL

Re: This is going to go well.

^ That's what's wrong with this.

I ordered a phone, changed my mind, they didn't credit me for 2 months. I had to dispute that charge so I didn't have have to pay interest.

tito79

join:2010-03-14
Brewster, NY
kudos:1

Re: This is going to go well.

They been doing that for year now.

ozzny
Premium
join:2005-04-22
Bronx, NY
said by slckusr:

they sent me 2 phones when i upgraded one then they tried to stick me with keeping the random phone they sent me but they put it on my bill.

When i called in to get this corrected i got the sprint customer service treatment ive always read about but never experienced.

I used to be a sprint promoter but the way i was treated for their error turned me away, I paid my etf and left.
Your story is exactly what happened to me. That's the reason today I am with Verizon.

notrust

@verizon.net

no trust in postpaid

all post paid carriers/companies stink. go prepaid, this way you can switch carriers and not get hit with etfs, ever. at most, you'll pay a number portability fee to grab you phone number and move it.