  dadkinsCan you do Blu?Premium,MVM
join:2003-09-26
Hercules, CA
kudos:18 | Virgin Mobile... ... piggybacks on Sprint.
Here, it does leaps and bounds better than AT&T.
I'm lucky to get any signal whatsoever with AT&T, but VM/Sprint is as solid as it can get.
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Think outside the Fox... Opera | |
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 |  MadnessLike a flea circus at a dog show
join:2000-01-05
Quincy, MA
kudos:1
 ·Verizon Online DSL
| Re: Virgin Mobile... I've been w/ Virgin for about 3 years or so. No complaints about them service-wise. Plenty of bars on my phone inside my house & around the city (only exception would be the underground parts of the Boston subway, where AT&T & Verizon folks DO get service). My only pet peeve is short battery life on some of their newer phones. | |
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|  cdruGo ColtsPremium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7 | I believe the JD Power survey results was specifically for customer service, not necessarily wireless service issues such as signal quality, data speeds, etc. | |
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 FrinkProfessorPremium
join:2000-07-13
Scotch Plains, NJ | Re: How do Sprint customers feel? Are things getting better? I'll let you know when I cancel next month. | |
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| |  They will be in first place in 1 year
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| | | Re: They will be in first place in 1 year The Mass exodus is still not complete. You have people under current contracts that are riding it out before leaving. They will still suffer huge losses the next two quarters IMO. They still have not fixed the CS portion of the business which is the leading cause. | |
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|  en102Canadian, eh?
join:2001-01-26
Valencia, CA | I don't know... I suspect that there will be a lot of 'bargain hunters' heading in Sprint/Nextel (Boost) direction. You may find that Sprint may get flooded with a lot of people 'used' to one thing, and expecting the same (albeit for a lower price with Sprint). | |
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 jwalkjwalking
join:2008-02-04
Old Orchard Beach, ME | Sprint Praises Self For Being Slightly Less Awful i still agree there is work needed, but sprint has made an effort. | |
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 maartenaElmoPremium
join:2002-05-10
Orange, CA
kudos:1 | I dumped them. My two years were up and I dumped them immediately and switched to AT&T Wireless.
I often got no signal inside my own house, and at my mother inlaws house I NEVER got signal inside, only outside. Granted she lives a little bit up a hill, but it is still only HALF a mile as the crow flies from the 91 freeway, one of the busiest of Southern California. Hell, I often lost my calls when I drove in her neighborhood.
AT&T works in my house, at her house, inside and out, driving everywhere in SoCal, and it worked in Michigan and Ontario, Canada everywhere I went on a trip this January.
In two words: Sprint Sucks.
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"I reject your reality and substitute my own!" | |
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| en102Canadian, eh?
join:2001-01-26
Valencia, CA | Re: I dumped them. AT&T hasn't exactly been the best service in the world either for me (3G issues until they deployed 2nd carrier 3g 850MHz) ... YMMV.
Nextel has worked decently for me, although lack of coverage is my biggest issue. Coverage in the UP of Michigan and Canada is non existent. | |
|
| | | So not dumping them. I just switched a small company from AT&T to Sprint. The phone bill for the same number of phones and aircards is about a third of what it was.
I picked up a Sprint Touch Pro phone in the deal, and retired the AT&T Tilt and Verizon W385 phones I had been carrying. My one Sprint tower is more than 10 miles away from home and I get a couple of bars with no call drops.
I couldn't make or receive calls, in the house, with AT&T or Verizon. I have 2 AT&T towers; 1 mile and 4 miles away. My Verizon tower was 7 miles away.
I've been pleasantly surprised with the quality of my Sprint calls. I'm still evaluating their EVDO data. It seems better in the outlying areas than V or ATT.
I called their customer support line yesterday with an aircard I couldn't activate. It seems the Master Lock Code field was corrupted, so my OTSL code wouldn't take. The techs were quite open with giving me a new MLC as well as a number of utility codes for manipulating the card.
Compared with the paranoia and device control obsession of Verizon and (to a lesser degree AT&T) it was a really nice experience. | |
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| | | Re: I dumped them. I just like how my bill is 1/3rd of ATT with 5x the features and I can roam on Verizon where there is no sprint coverage at no charge... and if I want to put a PDA phone on my account I dont have to pay $30 for a data plan on top of my voice plan... did I mention that I get a 27% discount with ATT and sprint is still 1/3rd of att before any discounts are even applied to my sprint bill... lol yeah I've been out of contract for a few months and I'm not going anywhere. | |
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 belawrenceThey'll never let you in
join:2000-08-06
Santee, CA | I personally haven't had any major problems w/Sprint. I think it's just become fashionable to slam them like it is to do w/Microsoft - i've talked to people who have never had Sprint service or used Windows Vista stating that say they both suck just because everyone around them is saying so.
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Obviously you're not a golfer - Jeffery "the dude" Lebowski | |
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| | | Re: I personally sprint has the best coverage in metro areas period. Loyal happy customer since 1995 | |
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| |  KoolMoeAw ManPremium
join:2001-02-14
Annapolis, MD | Re: I personally Agreed in my experience. Wife on SERO plan, can't beat it, happy with the coverage, and no issues with the very few times we've called customer service.
This is one bash-train I'm not jumping on.
KM | |
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| | | | said by vortex91:sprint has the best coverage in metro areas period. Loyal happy customer since 1995 I agree with you there. I've been a loyal and happy customer since 12/97 here in the LA market. By the way Sprint did not offer service until late 1996 (San Diego) and late 1997 (Los Angeles) so I think you have your time a bit off. | |
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|  swinn
join:2001-02-16
Clarksville, TN | I've not had any issues with Sprint and their customer service has always been good to me. I won't even consider switching to another company. | |
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| |  chlenEthically ChallengedPremium
join:2001-01-16
Halfmoon, NY | Re: I personally said by swinn:I've not had any issues with Sprint and their customer service has always been good to me. I won't even consider switching to another company. I hate to give credit to any corporation, but Sprint always had great products and services at a good price. Customer service sucked, especially when they wanted to charge for it. The customer service now is quite good, you can get a human (in the US) on the line immediately (I did today to pay my bill) or you can chat online.
This company offers deals that are leaps ahead of the competition and their EVDO is actually stable and fast. Even in my small metro area I get consistent 1500/500 with ping that is comparable to WIFI.
Also thought the northeast no other company has better coverage.
The only ATT advantage is they work in parts of the Adirondack mountains where there is no other service by anyone. However Sprint is better at Ski resorts and other remote locations.
As far as dealing with them goes, they used to be just god-awful, like pulling teeth, though got much better.
As far as their product and price, they cannot be beat.
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This is not the greatest post in the world, no, this is just a tribute!
Zion is our milk | |
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| | | | | Re: I personally You might want to try Verizon again. I had great coverage at our cabin near Saratoga Lake in the middle of nowhere. Previously we all had AT&T and thought nobody had service there.
Two weeks ago we came through with all Verizon phones (we switched a few weeks ago) from Burlington, VT back home to New Jersey. We had service practically everywhere, even the Adirondacks! I can't remember one place on I-87 that we didn't have service. | |
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| Reviews:
 ·Comcast
| said by belawrence:haven't had any major problems w/Sprint. I think it's just become fashionable to slam them like it is to do w/Microsoft - i've talked to people who have never had Sprint service or used Windows Vista stating that say they both suck just because everyone around them is saying so. I cannot modify my account without them screwing it up..the only reason i stay with sprint is because i hate vz more..att isn't an option here.
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God Blesshttp://www.emmanuelcomputerconsulting.com-- carpe ductum -- "Grab the tape" | |
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| roveer
join:2004-01-18
Mendham, NJ
1 edit | haven't had any major problems w/Sprint. I think it's just become fashionable to slam them like it is to do w/Microsoft - i've talked to people who have never had Sprint service or used Windows Vista stating that say they both suck just because everyone around them is saying so. Say that over in BBforums or CBforums about sprint and you'll see someone come through your monitor at you. Nothing fashionable about phones that don't work. Yes, my phone simply does not work. I can't get my text messages unless I power cycle the phone or here's a better one. How about a phone that occasionally shuts itself off requiring a battery pull to turn it back on. Occasionally means 1-2 times per week.
Now how's that for fashionable. Just because you didn't have a problem with Sprint doesn't make everyone who's unsatisfied a loon or crazy.
Roveer | |
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 R4M0NBrazilian Soccer Ownz Joo
join:2000-10-04
Glen Allen, VA
2 edits | Sprint Praises Self For Being Slightly Less Awful Should they be mad that they improved? If I go from a F to a D, you better believe I'm throwing a party. Now all that's needed is keep the momentum and go from a D to a C, then from a C to a B... | |
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 The BeerI Love It When A Plan Comes TogetherPremium
join:2001-07-24
Atlantic, IA | Sorry no problems here lately I have to say I just left a sprint corp store in Omaha, was nobody in there and 10 people working.
No problems, almost thought there was a bomb threat or something.
I recently signed up for the Boost Mobile $50 unlimted everything iDen plan and even Boost support has been GREAT.
I think they just have a big hole at this point | |
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|  Smile__Premium
join:2008-10-10
New Freedom, PA | Re: Sorry no problems here lately I don't know about CS but their service is way better then VZW.. Dropped calls and poor signal in a lot of place here in MD with VZW.. Go Sprint | |
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 habyaPremium
join:2003-05-29
Huntsville, AL
·Comcast
| Sprint customer for over 2 years now I've used Sprint for my, and my girlfriend's, cell phone for the past 2 1/2 years. We've had no problems with them what so ever. We get good reception just about everywhere and the times I had to call them for anything the wait time was not bad at all.
We recently upgraded our phones and I called to see if there was anything they could give us that online didn't offer. I was on hold for about 1.5 minutes before a very polite man got on to help me. He waived the activation fees for the 2 new phones, gave a $35 credit toward our next bill, free overnight shipping (we got the phones literally the next day), and added 6 months of text messaging for free. I was very happy with them and will definitely keep them for a while if they can keep it up  .
And if you use the online chat option you can speak with someone almost immediately. That's what I used when we needed to change our phone numbers over. The agent was online within 30 seconds and setup the new phones and numbers very quickly.
Overall I'm very happy with Sprint, they have treated us a lot better than T-Mobile did.
When I had T-Mobile they were counting each minute I used as two minutes. I called to complain and the person said that's how many minutes I used. But it wasn't because I tested it. I had my watch and timed a 5 minute call, and on my bill that call showed up as 10 minutes. I did this with a number of calls throughout the month to be sure. Each person was just like you have to pay the bill cause that's the minutes you used, blah blah blah. Finally I just said screw it and never went back to them.
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HABYA HABYA HABYA TEAR DOWN THE HEMP STALKS EAT UP THE OLD MAN AND WOMAN AND CARRY OFF THE LITTLE GIRL MAY YOU DIE ALONE | |
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| |  Still serves me well...
I am a happy camper with my Palm Centro! | |
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| | At least they are consistent Consistently awful, that is. They have no more clue now than they ever have had.
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"Don't steal. The government hates competition." | |
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garmst
join:2000-09-17
New York, NY | I've had no rason to call Customer Service Because everything just works 99.99% of the time.
I am very satisfied overall.
The times I needed Customer Service it was average, but I have no high hopes for ANY Customer Service operation.
The EVDO generally rocks. I have had signal everyplace I have needed to travel in the US. (I am not saying they are everywhere, just everywhere I go) I was surprised how much signal I had driving from Las Vegas to Phoenix while in the middle of NOWHERE! | |
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|  Jim_in_VA
join:2004-07-11
Cobbs Creek, VA
kudos:4 | Re: I've had no rason to call Customer Service Not a single problem. Two older SERO plans, absolutely the best wireless value out there. Great coverage and signal in my area.
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... need help? »evdo-tips.com/ | |
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| | | | Re: I've had no rason to call Customer Service I have finally had it with Sprint. I've been a Sprint customer since 2001. Ever since signing a new contract with my wife in July 2008, I have been billed every month for SMS on a plan where it's supposed to be unlimited.
I've dealt with CS 3 times about this chronic problem they seem to have EVERY MONTH. The best part is that I spoke with a higher-up in customer service the last time, and the guy assured me wholeheartedly that I wouldn't be charged again for text messages. He even credited me more than I was charged.
Only I was charged. Again.
This time around, I will either demand something better in exchange for this idiocy, or that they allow us to leave Sprint ETF free. | |
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| | Reviews:
·Embarq Now Centu..
| said by Jim_in_VA:Not a single problem. Two older SERO plans, absolutely the best wireless value out there. Great coverage and signal in my area. Jim, we know, we know, you don't have any problems with Sprint. However, a lot of other people do (that don't live in your area.) Better check the wheels on your bandwagon, because I think they are about to fall off... | |
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| | | Jim_in_VA
join:2004-07-11
Cobbs Creek, VA
kudos:4 | Re: I've had no rason to call Customer Service LOL yeah, I realize the shoe doesn't fit everyone ...every outfit has its detractors at one time or another
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... need help? »evdo-tips.com/ | |
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| | | | | | Re: I've had no rason to call Customer Service Your right though.
I have a Verizon phone and Sprint.
If I down around Deltavile my Verizon service gets spotty. | |
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| | Finally had it with Sprint's CS I have finally had it with Sprint. Ever since signing a new contract with my wife in July 2008, I have been billed every month for SMS on a plan where it's supposed to be unlimited.
I've dealt with CS 3 times about this chronic problem they seem to have EVERY MONTH. The best part is that I spoke with a higher-up in customer service the last time, and the guy assured me wholeheartedly that I wouldn't be charged again for text messages.
I was. Again.
This time around, I will either demand something in exchange for this idiocy, or that they allow us to leave Sprint ETF free. | |
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| | They are good for me Sprint basically gives us anything we want. I had no service at my home, but I got a free airave. We went over our minutes once, and without even asking they gave us 500 more minutes at no additional charge. I usually have good service everywhere, if I dont I fall back on Verizon roaming. I still contest that even though Verizon has MORE coverage around here it is not BETTER coverage. I have never dropped a single call with sprint unless I am leaving a coverage area, I see people with Verizon/ATT on the other hand, that spontaneously drop calls when they have 5 bars. Sprint coverage is TOPS as far as call quality and stability go. | |
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| compPremium
join:2001-08-16
Cranberry Twp, PA | Re: They are good for me Service will always different between carriers but i have a Sprint Blackberry for work and with the free tethering and speeds they cant be beat. They also have very good coverage here | |
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| | | | Re: They are good for me sprint billing/cust service-horrible
coverage/call quality-great | |
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Rob2647
join:2008-08-12
Rochester, MI
1 edit | Joining the bandwagon I'm also happy with Sprint. Been with them little over a year. I own one of the hybrid Sprint/Nextel phones, the ic602 The phone service and customer service has been great. Much better than AT&T and way better TMobile here in MI. | |
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| | Sprint has gotten better! I have seen steady improvement in Sprint's customer service over the past year. The three times I have dealt with Sprint over the past year have all been good experiences-a far cry from my other experiences over the years. | |
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|  RickNYPremium
join:2000-11-02
Manorville, NY | Re: Sprint has gotten better! said by qworster:I have seen steady improvement in Sprint's customer service over the past year. The three times I have dealt with Sprint over the past year have all been good experiences-a far cry from my other experiences over the years. I jumped ship from Verizon Wireless after being with them since 1991 when they were NYNEX Mobile.. I switched to Sprint in July of this year.. While coverage in my area is exactly the same as Verizon's, both companies gave me a marginal signal, at best, in my home.. When I called Sprint to ask if there was anything that could be done, they sent me an Airave at NO CHARGE and also waived the monthly fee for it for the next 24 months. Would Verizon have done anything like that? I dont think so.. Sprint really is making a turn for the better.
Rick | |
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| | Sprint CS is way better than it was I have been a sprint customer for 3 years, and all I can say is that they have done a great making customer service better in the last year. It used to be horrible, but lately wait times have been very short and the reps have been able to fix problems without me having to call seven times. All in all I am pretty pleased with their CS and the value of their plans is great too. | |
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| | sprint.. more like spiral--downward heh, maybe they should try patting themselves on their back for their new customer retention efforts for customers paying between $69.99 and $99.99... meanwhile they sell prepaid boost for $50 and no taxes good job. | |
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swackPremium
join:2007-11-08
Saint Louis, MO | Sprint Okay For Me I have been a (fairly) happy Sprint customer for almost 10 years, and I've always been happy with the signal strength. I've noticed some issues with online support, and I am lucky that I haven't needed to call support much. Being a veteran, I've been able to grandfather in a lot of great deals that I got in the past, so I see no reason to flee Sprint right now. | |
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