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Sprint Settles Suit Over 'Unlimited' Messaging Plans
Carriers Remain Confused About Definition of Unlimited
by Karl Bode 03:31PM Wednesday Jun 20 2012
Sprint will pay $19 million to settle a suit claiming the company improperly billed subscribers for sending MMS pictures. According to the lawsuit, customers of the company's "Everything Messaging" plans, which promises unlimited picture, text and video messaging, sued the company after realizing that Sprint's definition of "unlimited" once again wasn't the same definition you'll find in the dictionary (this has been a historic problem for the wireless industry). We saw these complaints bubble up starting in 2009 as users on unlimited messaging plans suddenly started being billed per picture. Sprint "Everything Messaging" customers from between January 2008 and June 2012 will have the option of receiving free service, fee waivers, credit adjustments, gift cards or cash. Full lawsuit here (pdf).

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FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5

1 recommendation

1 clarification - not problem for "Everything Data" users

Just 1 clarification: "Everything Messaging" was not the same as "Everything Data" plans. Users of "Everything Data" plans were never billed for MMS pictures.

Blockfire
Sarcasm is my native tongue

join:2010-02-11
Wichita, KS
kudos:1

Re: 1 clarification - not problem for "Everything Data"

i don't think it's a huge leap to assume that a picture message falls under the heading of everything messaging. sounds like sprint needed to pay.
DarnellP

join:2004-10-12
Las Vegas, NV

Re: 1 clarification - not problem for "Everything Data"

Yes, they did. Sprint knew about the problem but did nothing at the time to fix it. Reps would give credits for the charges usually, but it's annoying for the customer to have to call in every month to request the credit. I imagine now that they've phased their Picture Mail service out in favor of true MMS that this shouldn't be a problem any longer.

IllIlIlllIll
EliteData
Premium
join:2003-07-06
Hampton Bays, NY
kudos:7

-

the attorneys are the ones who get the majority of this settlement as usual.
Skippy25

join:2000-09-13
Hazelwood, MO

Re: -

At the expense of Sprint who has now learned a lesson and will hopefully think about this punishment the next time they try to deceive their users.

JakCrow

join:2001-12-06
Palo Alto, CA
Reviews:
·SONIC.NET

Re: -

said by Skippy25:

At the expense of Sprint who has now learned a lesson and will hopefully think about this punishment the next time they try to deceive their users.

Ha! "Sprint denied wrongdoing, but agreed to settle to avoid the burden and expense of litigation". Which means once again, an American corporation does something wrong but doesn't admit it.
Skippy25

join:2000-09-13
Hazelwood, MO

Re: -

Of course they don't admit it. Even if it went to trail and they lost they would release a statement saying how they were wronged by the courts and will consider their options.

cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
kudos:7
At the expense of Sprint? Who do you think pays the expenses of Sprint?

tc1uscg

join:2005-03-09
Clinton Township, MI

Re: -

said by cdru:

At the expense of Sprint? Who do you think pays the expenses of Sprint?

In about 33 days, not me!

88615298
Premium
join:2004-07-28
West Tenness
said by IllIlIlllIll:

the attorneys are the ones who get the majority of this settlement as usual.

So? If the lawyers were paid by the hour this lawsuit never would have been filed at all. Everyone hates lawyers until they need one. I'm sick of hearing complaints about them.

AnonMe

@comcastbusiness.net

Unlimited means...

The FTC should put an end to this non-sense once and for all. Unlimited means unlimited, period. If it's not unlimited, then don't call it unlimited.
elray

join:2000-12-16
Santa Monica, CA
Reviews:
·Time Warner Cable
·EarthLink

Re: Unlimited means...

said by AnonMe :

The FTC should put an end to this non-sense once and for all. Unlimited means unlimited, period. If it's not unlimited, then don't call it unlimited.

Good luck with that.

Long ago, Sprint and its partners clarified in the AUP: "Unlimited does not mean unreasonable."

tc1uscg

join:2005-03-09
Clinton Township, MI

Re: Unlimited means...

said by elray:

said by AnonMe :

The FTC should put an end to this non-sense once and for all. Unlimited means unlimited, period. If it's not unlimited, then don't call it unlimited.

Good luck with that.

Long ago, Sprint and its partners clarified in the AUP: "Unlimited does not mean unreasonable."

Your right and in my book, when I'm paying for data on my plan, then paying another fee for "premium data", they have yet explained to me the difference between the data part of my plan that I was already paying for. Was it faster? Was it better? More content? No more 256kps on a 3G EVDO RevA tower/phone? Nope, it was just a fee they tacked on going from one android phone to another and it wasn't even 4G (thank god). So, I stream like crazy off my DISH DVR and service. Looks like I've breached the magic number of 5gb a few times and have yet to get a letter or phone call or text message telling me to stop. When they do, it will be simple. Sprint, kiss my azz and/or cancel my contract along with the 4 others I have. I want an excuse to jump to a pay as I go with someone who really has service in places I go.