 Reviews:
 ·WOW Internet and..
| Not new This is totally not new. They did this before and just going back to their old ways. Next Sprint-Nextel customers will see that $2 charge from the late 90s and early 2000s for talking to a live rep instead of Clair the automated system.
But what is funny is Sprint is against the ATT Mobility - TMO-USA merger and not great for customers due to not being competitive. And now they go out and do this. Talk about the pot calling the kettle. | |
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 | | | Re: Not new A wee bit hypocritical if they oppose the AT&T/ TMO merger because it kills choice for consumers yet they kill their 30-day trial/ money back guarantee provided to new customers. | |
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| | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: Not new said by ggultra2764:A wee bit hypocritical if they oppose the AT&T/ TMO merger because it kills choice for consumers yet they kill their 30-day trial/ money back guarantee provided to new customers.
How exactly is that hypocritical? The "choice" comes prior to signing up.. the choice comes in marketed services, rate plans, and hardware.. To offer, or not to offer, a 30 day return period or money back guarantee has absolutely nothing to do with them opposing the AT&T and T-Mo merger one bit. | |
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| | | Reviews:
 ·Millenicom
·Verizon Wireless..
| Re: Not new said by fiberguy 
How exactly is that hypocritical? The "choice" comes prior to signing up.. the choice comes in marketed services, rate plans, and hardware.. To offer, or not to offer, a 30 day return period or money back guarantee has absolutely nothing to do with them opposing the AT&T and T-Mo merger one bit.
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| | | | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: Not new Ummm... so what you're saying is that once someone gives you something, it has to stay that way always? .. or they're somehow being anti-consumer and greedy?
Not every business has a money back guarantee. Not every business has a cooling off period when dealing with electronics. In fact, it's pretty well established that when you go to almost any retailer you will find that they have a pretty hefty restocking fee on things like laptops, cameras, etc IF they even take them back at all outside of a defect.
But besides that, I'm sorry but I still don't (and never will) see your version of this logic. You're trying to somehow compare Sprint's tightening down on a program, that while generous, they no longer want to offer. There's nothing written in the books that they must. And you're trying to compare that to them opposing the ATT/TMO merger which absolutely reduces the amount of available service providers.
Last I checked, competition also includes price points, service offerings, hardware options, and then feel-good things like customer service options (hours, locations, access to customer service, possibly perks and rewards, quality customer service reps) etc.
I still see Sprint as very competitive, over the others,.. to this date they were the first major carrier to offer a real any mobile, they are still the only carrier that's standing behind unlimited data plans which are very much popular around these parts, and I could go on. I'd say Sprint is still on the more customer friendly side of competition over the other carriers, hands down.
So again, sorry, but your logic doesn't really make sense. What you're saying is almost like one gas station on a corner complaining about another selling their gas below cost to drive others out of business, but the one doing the complaining no longer offers the buy 1 hot dog, get 1 free offer in their store. | |
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| openbox9
join:2004-01-26
Alexandria, VA
kudos:2 | said by hottboiinnc:But what is funny is Sprint is against the ATT Mobility - TMO-USA merger and not great for customers due to not being competitive. And now they go out and do this. Talk about the pot calling the kettle. You can probably thank Apple and the impending launch of the iPhone on Sprint's network. Other carriers have changed up plans to appease Apple (hello VZW and your elimination of the NE2 deal). | |
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| | | | Re: Not new and other things will come with them getting the iPhone 4 as well. Unlimited Data will be the next thing that goes. And Sprint already killed their NE2 as well. | |
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| | | | | Re: Not new Sprint's a good value right now. If unlimited data goes out the door, I'll be kissing my smart phone good bye. I don't need to be connected on the go THAT much. | |
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| | | | | | Re: Not new give it time. New customers won't be able to get the unlimited and if you upgrade your phone at a discount rate you'll get the new limited plan as well. | |
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| | budone
join:2002-09-07
Coopersville, MI Reviews:
·Charter
| said by openbox9:said by hottboiinnc:But what is funny is Sprint is against the ATT Mobility - TMO-USA merger and not great for customers due to not being competitive. And now they go out and do this. Talk about the pot calling the kettle. You can probably thank Apple and the impending launch of the iPhone on Sprint's network. Other carriers have changed up plans to appease Apple (hello VZW and your elimination of the NE2 deal). And 30 day worry free guarantee. It ended the same time as NE2. | |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | CA has 30-days, by law.. ... don't they? I'm not sure which states do, and don't, but last I remember, states such as California require by law that there be a 30 day cooling off period in which customers have a right to cancel their service in 30 days after signing up.
I'm sure Sprint, and others, aren't going to try and thwart that. I'm also pretty sure that Sprint won't knock themselves out to remind users in some areas that they really still have 30 days hoping that they'll hear 14, and forget about it.
However, I do have to agree with charging users for services used during that time.. that just stops people from essentially "renting" a phone for free every now and then when the need arises. | |
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| | | Re: CA has 30-days, by law.. they would have to disclose that to those customers in those states and meet their laws. Otherwise it would be 14days and that's it. | |
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| | fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Re: CA has 30-days, by law.. said by hottboiinnc:they would have to disclose that to those customers in those states and meet their laws. Otherwise it would be 14days and that's it.
said by fiberguy: I'm also pretty sure that Sprint won't knock themselves out to remind users in some areas that they really still have 30 days hoping that they'll hear 14, and forget about it. RIF (google it)
oh, and duh! I just said that.  | |
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|  GbcueAlmost P.E.Premium
join:2001-09-30
Santa Rosa, CA
kudos:8 | Yes, CA still has 30 days for a cancellation period.
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My Blog 2.2 | |
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| | | | Re: CA has 30-days, by law.. said by Gbcue:Yes, CA still has 30 days for a cancellation period.
Do you have more information about this law?
I know the Cell Phone Consumer Empowerment Act would have given consumers 30 days to cancel their contracts but it never passed. | |
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| | | | Is this it?
1794.41. (a) No service contract covering any motor vehicle, home appliance, or home electronic product purchased for use in this state may be offered for sale or sold unless all of the following elements exist:
(4) The contract shall be cancelable by the purchaser under the following conditions:
(A) Unless the contract provides for a longer period, within the first 60 days after receipt of the contract, or with respect to a contract covering a used motor vehicle without manufacturer warranties, a home appliance, or a home electronic product, within the first 30 days after receipt of the contract, the full amount paid shall be refunded by the seller to the purchaser if the purchaser provides a written notice of cancellation to the person specified in the contract, and if no claims have been made against the contract. If a claim has been made against the contract either within the first 60 days after receipt of the contract, or with respect to a used motor vehicle without manufacturer warranties, home appliance, or home electronic product, within the first 30 days after receipt of the contract, a pro rata refund, based on either elapsed time or an objective measure of use, such as mileage or the retail value of any service performed, at the seller's option as indicated in the contract, or for a vehicle service contract at the obligor's option as determined at the time of cancellation, shall be made by the seller to the purchaser if the purchaser provides a written notice of cancellation to the person specified in the contract.
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| | | GbcueAlmost P.E.Premium
join:2001-09-30
Santa Rosa, CA
kudos:8 | Re: CA has 30-days, by law.. I think so. | |
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| openbox9
join:2004-01-26
Alexandria, VA
kudos:2 | Re: More proof that big business is greedy said by AD7BK:It is to make up for the loss of revenue to the jobless rate in this country. No it's not.said by AD7BK:The whole wide world apparently is based on the US Dollar... Well, the USD is the primary reserve currency  | |
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|  Romney2012Defeat Obama 2012-Chg we can believe inPremium
join:2002-03-03
USA
kudos:4 | said by AD7BK: So, it is time for the DINOSAURS to go and let the younger people in who have great ideas...
Such as?? I'd love to see some. Ideas that didn't think that giving away everything for free was a good business plan.
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»www.rickperry.org/ | |
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| | | | Re: More proof that big business is greedy Like the free dial-up days? And now Google's business plan? | |
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| | | | said by Romney2012:said by AD7BK: So, it is time for the DINOSAURS to go and let the younger people in who have great ideas...
Such as?? I'd love to see some. Ideas that didn't think that giving away everything for free was a good business plan. The sooner you old people die off the better off the rest of us will be. | |
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| |  AD7BKPremium
join:2000-03-23
Havre, MT
 ·3Rivers Communic..
1 edit | said by Romney2012:said by AD7BK: So, it is time for the DINOSAURS to go and let the younger people in who have great ideas...
Such as?? I'd love to see some. Ideas that didn't think that giving away everything for free was a good business plan. If they only raised their price by 25% instead of 40% they would get less profit in the short term but in the long term they would. They would of not lose as many as they did, so instead of 10 million a month they would get 5 million a month for example by the huge increase they lost a lot of customers so they would break even with the current model. They could of milked more money out of people gently instead of stamping them out. I think that would make more sense to not be that greedy. It is tough to see that when you are blinded by wanting it now.....
This is in the case of Netflix. As for the 15 day they won't lose much money because 90% of the monthly fee is sheer profit so I do not know why they wanted to shorten it even my company did.
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The following statement is true...
The preceding statement was false!!
--George Carlin | |
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 FBGuyyippee ki yayPremium
join:2005-03-19 | don't sign a contract then you can walk after 30 days. don't break the phone and you can sell it to some other guy. | |
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| | | Re: don't sign a contract you don't always have that contract. Take a device to Sprint and depending on their mood- yes you are in at least a 1 year contract. Take a device to VZW (even if you owned it before on their network) and you get a nice 2year contract. | |
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| | FBGuyyippee ki yayPremium
join:2005-03-19 | Re: don't sign a contract seriously? no option to prepay? | |
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| | | Reviews:
·WOW Internet and..
| Re: don't sign a contract seriously
I was going to use my dad's old Datacard on Sprint just for 3G coverage- 1 year contract. Was told that by Customer Service and Retentions/Account Services.
Back November I added my mother to my VZW account- and she used her device that she bought before and was put into a 2year contract- was told there was no option to month to month. And take it or leave it. Ended up taking it- only for her decided she didn't want the 2year contract and going to prepaid with them. | |
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| | | |  jmn1207Premium
join:2000-07-19
Ashburn, VA | Re: don't sign a contract A few months ago I purchased a new 4G LTE MiFi device from Verizon and went on a month-to-month $80 10GB data plan. They didn't force me into a contract. | |
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1 edit | Re: don't sign a contract its or missed then or the rep didn't care.
Also you sign up online or in person or on the phone? | |
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| | | | | | jmn1207Premium
join:2000-07-19
Ashburn, VA | Re: don't sign a contract You can go online now and go through the process of purchasing a new device outright, and an option for month-to-month is available. Just be sure not to inadvertently complete the transaction.
I began the transaction online, and with my mouse pointer hovering over the button to finalize everything, I decided instead to swing by the local Verizon Wireless store and pick up the device. I wasn't 100% certain that I would be able to get a strong 4G signal where I was going to use it, and I figured it would be less of a hassle to return it directly to the store rather than taking a risk and messing around with an online purchase. | |
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| | | | | | said by hottboiinnc:seriously
I was going to use my dad's old Datacard on Sprint just for 3G coverage- 1 year contract. Was told that by Customer Service and Retentions/Account Services.
Back November I added my mother to my VZW account- and she used her device that she bought before and was put into a 2year contract- was told there was no option to month to month. And take it or leave it. Ended up taking it- only for her decided she didn't want the 2year contract and going to prepaid with them.
Verizon offers month to month for all their connections, in store, on the phone, or online. AT&T does as well. | |
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 King PDon't blame me. I voted for Ron PaulPremium
join:2004-11-17
Franklin, TN
·Comcast
 ·Vonage
| Not liking this Sprint is single handedly killing their competitive advantage over VZW and at&t by doing these types of things.
So I'll be voting with my dollars by going pre-paid through virgin or maybe boost. I'm sick of Sprint changing contract terms, perks and programs that just make sense, and are fair to the consumer.
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My Music blog:
»www.zunetracks.net | |
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| steven sPremium
join:2002-09-14
Dearborn, MI | Re: Not liking this So you'll be switching from sprint to... sprint?  | |
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| | | to bad boost is owned by sprint right? | |
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| | Rob_Premium
join:2008-07-16
Mary Esther, FL | Re: Not liking this Look at boost's coverage..almost non existent if you go in the country and bam, no service, thinking about going with net 10, they use verizon.
-Rob | |
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| | | | | Re: Not liking this said by Rob_:Look at boost's coverage..almost non existent if you go in the country and bam, no service, thinking about going with net 10, they use verizon.
-Rob
Only Net10 phones without sim cards go on Verizon. Net10 with sim cards end up on either ATT/Tmobile, soon to be one and the same once ATT pays the right politicians to grease the wheels a bit more. | |
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| | sick of the all I sick of all the greedy, I going prepaid then att vzn and sprint can sucker someone else. Cause in the end when USA has to many out of work no one can pay for these greedy company services anymore.
NO JOB=NO MONEY FOR CORP Greed cause they outsourced our jobs.
The day will come when the parents without jobs tell their teen sorry but we don't have money for that shiny new Iphone Ipad you want. | |
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| | Nothing to see here. Move along. Big whoop. So Sprint's changing some of its policies to be more consistent with those of its competitors. Not seeing anything to get all that worked up over.
Jim | |
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 dvd536as Mr. Pink as they comePremium
join:2001-04-27
Phoenix, AZ
kudos:4 | Weeeeeeee next up: nixing unlimited data! | |
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See 6 replies to this post |
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| | unlimited data If they ditch the unlimited data once you're already signed up, they that's your way out of the contract. In essence, it's a monetary change to the agreement.
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Insanity is living in a state of illusion. | |
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| | | Re: unlimited data Exactly the reason they will NOT get rid of unlimited data, they will just throttle users instead.. that way keeping you in your 2 yr contract as its still classified " unlimited". | |
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| | Reviews:
·WOW Internet and..
| Re: unlimited data not true. They CAN get rid of unlimited data for NEW customers and allow those to keep it until their contracts or up or until they buy a new discounted product. Then it will go away. Just like any other carrier would do.
And unlimited will go the way of the birds. They just need to warm the public up to changes first. | |
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| | | Reviews:
·Comcast
·T-Mobile US
| Re: unlimited data If Sprint got rid of Unlimited data ( before they get the Iphone) for New customers 1/2 of there customers that would have signed up will look elsewhere. The value of Having An Iphone on sprint will has lost most of its appeal value ( unless they go from unlimited to say 20 GB of data for the price that ATT and VZW charge for 2-5GB ) | |
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 FutureMonKeep your Mitts off RMoneyPremium,ExMod 2002-05
join:2000-10-05
Seaside, CA | Verizon still has 14 day "Test Drive" I recently upgraded both my phones; I didn't quite qualify for the BOGO special, so they handled it by putting them both through at the discounted price, and said I'd need to wait 14 days for the "test drive" to pass before they could credit my account the cost of the 2nd phone.
So that in itself tells me they still have a 14 day "test drive" in place.
Funny thing is, it took 'em 30 days to apply the credit...but I wasn't worried because it took 'em 30 days to apply the debit too...
- FM
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This just in from the department of redundancy department... | |
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| | Stand up When people take charge of their lives and cancel services from companies like this, then things will change. I can live without a cell, can you? It isn't tied to your heart or lungs. Oh lord, how did we live before the cell?
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Clouds in my coffee... | |
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See 7 replies to this post |
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| | It needs to be... It needs to be a mandatory 45 day review period for the consumers. 14 days is plenty of time to get a feel for how well the network will work for you. But 14 days is not long enough to get your first bill and decide if you want to keep it. | |
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More proof that big business is greedy
