Sprint Shortens 30 Day New User Trial
And Backs Off Money Back Guarantee
Back in 2008 several carriers were sued by states like Minnesota for quietly extending user long-term contracts every time users made slight plan changes. As part of the result of those suits, carriers implemented not only pro-rated ETFs, but 30-day money back guarantee promises
. Over the last few years they've slowly been backing away from the 30 day promise, Verizon canceling their 30 day "test drive" in 2009
. Sprint is belatedly following suit, Phone Scoop
noting that Sprint is shortening their 30 day free trial to 14 days for new lines of service, accessories, and upgrades. Not only is Sprint shortening the free trial window, they're charging users for any services used during the trial -- backing off from the money back guarantee promise implemented in 2010
in the hopes of appealing to more subscribers.