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Sprint Starts Offering EVDO Femtocells
And they're free for many users...
by Karl Bode Monday 23-Aug-2010 tags: business · wireless · hardware · alternatives
Sprint was the first wireless carrier to embrace femtocell technology, their Airave service debuting back in 2007 and allowing unlimited mobile calls over a user's home broadband connection for an added fee. While the old version didn't support EVDO wireless broadband, they've started shipping a new unit that does. The new unit can run up to six simultaneous calls (up from three with the last unit), and Sprint is giving the device away free to customers who call in and complain about indoor coverage. In fact, we know someone who was given two Airaves for free; one for his home and one for his small business down the road.

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iansltx

join:2007-02-19
Golden, CO
kudos:2
Reviews:
·Verizon Online DSL
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EvDO speeds seem to be cookin'

I hear tell that, unlike AT&T, the Sprint Airave's EvDO speeds are HIGHER than what you can get on a normal network (cell towers etc.). Also, the new Airave looks more like a piece of communications equipment than a toy

DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou

Re: EvDO speeds seem to be cookin'

Indeed, it does:

»www.slashgear.com/sprint-airave-···0680487/

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

Re: EvDO speeds seem to be cookin'

It looks like a Bose product.

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL

Re: EvDO speeds seem to be cookin'

said by ptrowski:

It looks like a Bose product.
That's what I was thinking too, a Wave Modem or something.

A couple of the pics are misleading to see how large it is, but based on what all it has, looks like it isn't much larger than a normal cable or dsl modem.

The AT&T unit by Cisco is a fair bit larger unit, an upside down Y shaped thing, and from what my colleagues say it works very well.
--
TheGlobalMind.com / Speed costs money. How fast do you want to go? / Trust the instinct to the end, though you can render no reason. - Ralph Waldo Emerson / Free market capitalism is the best path to prosperity.

jgkolt
Premium
join:2004-02-21
Lakewood, OH

kudos

god job Sprint, for taking care of the customer. No charge to enhance the coverage indoors, and a free device. That should earn a little customer service kudos.
hescominsoon

join:2003-02-18
Brunswick, MD

Re: kudos

i've been complaining about coverage for years now..any itps on getting one of these for free?
--
Carpe Ductum - "Grab the Tape"
www.emmanuelcomputerconsulting.com

dcurrey
Premium
join:2004-06-29
Reviews:
·RoadRunner Cable
·ViaTalk

Re: kudos

You have to talk to someone in retention department. At one time had direct line for them but think I lost it. Took a couple of hours of transferring around be someone would give the number up. Once we talked to someone had the unit shipped out same day. No cost for unit and monthly fee waived.

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: kudos

said by dcurrey:

You have to talk to someone in retention department. At one time had direct line for them but think I lost it.
Sprint retention phone #:
1-(877) 775-4886

You can look up numbers for many companies here:
»www.lucyphone.com/

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

1 edit
said by jgkolt:

god job Sprint, for taking care of the customer. No charge to enhance the coverage indoors, and a free device. That should earn a little customer service kudos.
Device free if you complain loud enough. But still have to pay $5/mo to use and call charges apply the same as if made to regular cell tower. If you want minutes to not apply at all, that costs $20/mo

P.S. EVDO is not a big deal now, because most smartphones, used by more & more people, have WiFi capability which is faster than EVDO anyway.
xenophon

join:2007-09-17

Re: kudos

Yeah, if you have a broadband connection, you probably have WiFi. Though many phones do have EVDO but no WiFi. A bigger deal for families is that it allows for 6 devices instead of 3.

vpoko
Premium
join:2003-07-03
Boston, MA
said by Romney2012:

P.S. EVDO is not a big deal now, because most smartphones, used by more & more people, have WiFi capability which is faster than EVDO anyway.
No calls over WiFi, data only, unless you want to use a VoIP product.

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: kudos

said by vpoko:

said by Romney2012:

P.S. EVDO is not a big deal now, because most smartphones, used by more & more people, have WiFi capability which is faster than EVDO anyway.
No calls over WiFi, data only, unless you want to use a VoIP product.
OBVIOUSLY, I was referring to data access & not the voice capabilities of the device.

dcurrey
Premium
join:2004-06-29
We got out of the $5 monthly fee. Calls still count against minutes but don''t use all are minutes anyway so not a problem.

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: kudos

said by dcurrey:

We got out of the $5 monthly fee. Calls still count against minutes but don''t use all are minutes anyway so not a problem.
They wouldn't take off the $5 monthly charge. But I got them to give me a $60 credit each year.

Geminimind
Premium
join:2003-12-20
Sacramento, CA
Those of you who got a new one free are lucky. I got one free but it was the old one. So I guess we have 2 different sprint companies
sheureka

join:2002-09-28
Bisbee, AZ
Reviews:
·CableOne
said by Romney2012:

Device free if you complain loud enough. But still have to pay $5/mo to use and call charges apply the same as if made to regular cell tower. If you want minutes to not apply at all, that costs $20/mo
On my plan it says

AIRAVE Access Point Retention
Monthly charge for service plan $0.00
Price plan is for qualified customers only who have an AIRAVE Access Point device. Provides enhanced coverage only and does not include unlimited calling
I was told that the $20 unlimited minutes are not available anymore. And I now show both my old and new Airaves on my account, with different phone numbers. - sheureka
cw30000

join:2008-07-11

airave

I have the Airave, it is good if it able to locked in signal. That mean you basically have to put it outside of your house/apt. We put ours at the window.
nnaarrnn

join:2004-09-30
Nitro, WV

Re: airave

said by cw30000:

I have the Airave, it is good if it able to locked in signal. That mean you basically have to put it outside of your house/apt. We put ours at the window.
This doesn't make sense, as this device CREATES the signal. ?!?!?!?!?

Frank
is chilling
Premium
join:2000-11-03
somewhere

Re: airave

said by nnaarrnn:

said by cw30000:

I have the Airave, it is good if it able to locked in signal. That mean you basically have to put it outside of your house/apt. We put ours at the window.
This doesn't make sense, as this device CREATES the signal. ?!?!?!?!?
I read somewhere that it has some gps thing to make sure that you are using it within the united states. if the gps thing doesnt lock onto a gps signal it doesnt work. the reason it has the gps thing is so that the device doesnt violate radio frequency regulations of other countries and also (probably) some 911 regulations.
--
At first I thought everyone on the highway was drunk but then I realized I was driving in Florida

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4
said by nnaarrnn:

said by cw30000:

I have the Airave, it is good if it able to locked in signal. That mean you basically have to put it outside of your house/apt. We put ours at the window.
This doesn't make sense, as this device CREATES the signal. ?!?!?!?!?
He is referring to the GPS signal that must be acquired before device works at all. The pkg comes with a separate wired GPS antenna that can be put near a window to acquire the GPS signal. The device doesn't need to be near a window to provide the cellphone signal.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY

Re: airave

said by Romney2012:

said by nnaarrnn:

said by cw30000:

I have the Airave, it is good if it able to locked in signal. That mean you basically have to put it outside of your house/apt. We put ours at the window.
This doesn't make sense, as this device CREATES the signal. ?!?!?!?!?
He is referring to the GPS signal that must be acquired before device works at all. The pkg comes with a separate wired GPS antenna that can be put near a window to acquire the GPS signal. The device doesn't need to be near a window to provide the cellphone signal.
If thats the case then theoretically you could acquire a GPS lock in the US, connect the device to a UPS, then travel to a location outside the US and plug it back into a internet connection. Assuming it doesnt periodically check the GPS signal (which I doubt) then you could use this device abroad.
--

"You cannot help people permanently by doing for them, what they could and should do for themselves."
-Abraham Lincoln-



tmh

@verizon.net

Re: airave

said by wifi4milez:

If thats the case then theoretically you could acquire a GPS lock in the US, connect the device to a UPS, then travel to a location outside the US and plug it back into a internet connection. Assuming it doesnt periodically check the GPS signal (which I doubt) then you could use this device abroad.
No. CDMA requires a very precise clock to sync the chipping code to recover the original data. This is acquired through the local GPS signal, which are essentially orbiting atomic clocks. See »en.wikipedia.org/wiki/IS-95. Since the femtocell is in essence a base transmitter, it requires the same GPS signal to sync.

While there may be a secondary capability to verify actual location of use, that is not a requirement.

In essence, you are limited as to where you can place the device, since the ability to receive a GPS signal is required.
A basement office can mean that you're out of luck.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY

Re: airave

said by tmh :

said by wifi4milez:

If thats the case then theoretically you could acquire a GPS lock in the US, connect the device to a UPS, then travel to a location outside the US and plug it back into a internet connection. Assuming it doesnt periodically check the GPS signal (which I doubt) then you could use this device abroad.
No. CDMA requires a very precise clock to sync the chipping code to recover the original data. This is acquired through the local GPS signal, which are essentially orbiting atomic clocks. See »en.wikipedia.org/wiki/IS-95. Since the femtocell is in essence a base transmitter, it requires the same GPS signal to sync.

While there may be a secondary capability to verify actual location of use, that is not a requirement.

In essence, you are limited as to where you can place the device, since the ability to receive a GPS signal is required.
A basement office can mean that you're out of luck.
From what I have read, it only needs to sync via GPS initially and then it can be moved away from a window assuming its on an extension cord. If not, then the device wouldnt work unless it was constantly in a window which I doubt is the case. If someone can confirm this who is using the device that will resolve the argument however.
--

"You cannot help people permanently by doing for them, what they could and should do for themselves."
-Abraham Lincoln-



tmh

@verizon.net

Re: airave

said by wifi4milez:

From what I have read, it only needs to sync via GPS initially and then it can be moved away from a window assuming its on an extension cord. If not, then the device wouldnt work unless it was constantly in a window which I doubt is the case. If someone can confirm this who is using the device that will resolve the argument however.
Corrrect. However, you're unlikely to be able to turn it on once, then use it internationally, as originally proposed. Assuming it is permitted to keep the station alive enroute (unlikely with current air transport policies), you will require a power supply large enough to last the entire trip.

And what if the device reboots, just once, when you're out of the country?

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace

join:2004-08-07
New York, NY

Re: airave

said by tmh :

said by wifi4milez:

From what I have read, it only needs to sync via GPS initially and then it can be moved away from a window assuming its on an extension cord. If not, then the device wouldnt work unless it was constantly in a window which I doubt is the case. If someone can confirm this who is using the device that will resolve the argument however.
Corrrect. However, you're unlikely to be able to turn it on once, then use it internationally, as originally proposed. Assuming it is permitted to keep the station alive enroute (unlikely with current air transport policies), you will require a power supply large enough to last the entire trip.

And what if the device reboots, just once, when you're out of the country?
I never suggested it was ideal, or even a good idea. All I said was that theoretically it could work.
--

"You cannot help people permanently by doing for them, what they could and should do for themselves."
-Abraham Lincoln-



tmh

@verizon.net

Re: airave

said by wifi4milez:

I never suggested it was ideal, or even a good idea. All I said was that theoretically it could work.
I think it could, for a while. Synchronization is necessary for neighboring cells to have an additive effect on the signal. Your phone does not need to connect with just one transmitter. Its one of the most attractive characteristics of CDMA, IMO. In a foreign country (or a basement), there is no requirement to sync, since the femtocell would be the only "tower".

Periodic refreshes are necessary however. In a normal environment, it ensures the femtocell stays in sync. If it doesn't see any satellites after a while, the base unit might take itself offline.

dcurrey
Premium
join:2004-06-29
My unit is indeed in the basement works perfectly. It on a small table about 2 feet off the ground and 15 feet if not more from the sliding door to the outside.
francoisatl1

join:2010-03-09
Atlanta, GA

Airave

i called them on Sunday took 5 min will get mine FREE of charge on Tuesday BUT i was charged $12 SHIPPING after CS told me i would be charged NOTHING for the AIRAVE or SHIPPING that is fine

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:3
Reviews:
·RapidVPS
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·VoicePulse
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Re: Airave

Lucky. I called numerous times on friday and saturday to see if i could get one before the huge rush and no one knew of it or knew how to order it for me.
--
Usenet Block Accounts | Unlimited Accounts
pusta

join:2010-08-23
Dallas, TX

Just called in

Only get one bar in my apartment, just called in and after being transferred to account services, they are sending an Airave free of charge. They didn't mention a monthly charge so we will see. Also didn't say if they were sending a v1 or v2
netposer

join:2003-02-06
Nashville, NC

ATT's MicroCell is horrible

Been using one since the beta testing and the speeds are atrocious.

Not that big of a deal since I have WiFi too but still you'd assume they would be as fast as a perfect 3G connection.

And we got another MicroCell at work last week and ATT stopped doing GPS over-rides so it's basically useless. If the device doesn't get a GPS lock it won't activate. So being that we are in a hi-rise building we can't "take" it outside to get a GPS lock.

Last time I called and ATT manually entered our address. But they since stopped doing overrides.

ATT tried to tell me it's an FCC regulation but I told them you only have to verify the address not require a GPS lock. Vonage and other VOIP services don't have GPS.

RickNY
Premium
join:2000-11-02
Manorville, NY
Reviews:
·Optimum Online

Ordered mine today

I called Sprint today, and they readily agreed to swap out my existing Samsung 1x Airave for the new one.. Also, I was told that unlike the previous Samsung, this is being offered at no charge for as long as I maintain service with Sprint, and that if I discontinue service, the device must be returned to them.

I was already given the Samsung at no charge, and was receiving $4.95 service credits each month to offset the normal charge for 24 months. The Sprint rep told me this device would be different and provided permanently at no charge until I discontinue service for customers who they have determined experience service issues in their home (they previously sent an engineer out to my place to measure signal levels in the area and determined I was eligible to receive one at no charge)

The only downside was that the rep couldn't order the new one without taking the old one off the account -- so my current Airave is not active, although the rep shipped the new one via overnight shipping at no charge due to "the inconvenience" -- I love Sprint.

RickNY
Premium
join:2000-11-02
Manorville, NY
Reviews:
·Optimum Online

Re: Ordered mine today

I received my Airave Access Point today... For those concerned with the instructions to hook it up directly to the modem instead of your router, I believe that only applies if you were using Sprint's VoIP service (whatever that may be)

I connected a free port of my router to the WAN port on the device, let it get an IP.. It did a software update and is now up and running... I get 5 bars all around my apartment and into my parking lot, voice quality is excellent... 3G speed test on DSLR shows 1200 Kbps - not too bad. There was a software upgrade it downloaded initially, but took about 30 mins total for it to finish setting itself up and get up and running. So far seems like a better device than the Samsung.. I want to see how it handles handoff from cellular to Airave --- something that created problems for me in the past (Airave to cellular was no problem though)

Rick
ryderuntil

join:2001-01-31
Mocksville, NC
Reviews:
·Yadkin Valley Te..

A quirk of the Airave

Currently i am using the old model. I have found that the device works best when you use your wireless on your phone for data...because the CDMA phones can not use both data and calls at once and the phone pays closer attention while it waits for an incoming call if it is not checking the EV for data streams.

so i am not sure i would change devices.

RickNY
Premium
join:2000-11-02
Manorville, NY
Reviews:
·Optimum Online

Re: A quirk of the Airave

said by ryderuntil:

Currently i am using the old model. I have found that the device works best when you use your wireless on your phone for data...because the CDMA phones can not use both data and calls at once and the phone pays closer attention while it waits for an incoming call if it is not checking the EV for data streams.

so i am not sure i would change devices.
With my Palm Pre, it is not a problem -- I use wifi for data in the house and the Airave for calls.. But my Blackberry does not have wifi, so -- Ive been waiting for this.
rasimon1

join:2010-08-23
Independence, IA

Airave

I just called sprint and i was able to get one for my house FREE and they wavied the monthly service fee of $4.99 for 24 months! sweet...I told them i had no service in my house, they hooked me up!

J3ff2

@optonline.net

I've had two since they started..

I simply told them that I have 4 people in my direct view at my work that were considering dropping them (truth) because we can't get a signal at our desks.

Then I also threw in that I can't get a good signal at home, also true.

They sent me two the next day.

None of us uses the phone to browse much while at work or home so I don't think I'll even bother with this new one.

ps. they charge me 4.99 x 2 on my bill and then I have a credit for 9.98 for what reason I don't know but I'm glad it's all 100% free!
unoriginal

join:2000-07-12
San Diego, CA

Contract extension?

Did anyone with the new Airave need to extend your contract? I'm currently done with my previous 2 years and am waiting for a decent phone before renewing. I'm not sure I would be willing to give up my $150 upgrade credit to get this instead.
rasimon1

join:2010-08-23
Independence, IA

Re: Contract extension?

NO, i asked them that and they said the new one does not come with a contract.

Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
Reviews:
·Packet8
·Verizon Online DSL
·AT&T Yahoo
·Optimum Online
·STANAPHONE

I wonder if I should call in?

If I'm not near a window I get 0-3 bars if the phone is on the bed I wont have any bars but the phone may or may not ring.. but if it does I have to run to the window to answer it..

I have sprint and my mom has AT&T pretty much the same for both services.

Geminimind
Premium
join:2003-12-20
Sacramento, CA

Re: I wonder if I should call in?

called and got nothing told me i have good service. But i roam and miss calls in my home I told them my problems they did not care

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL

Tempting

I think I'd like one of these at the house, given as much as I use my Sprint EVO for work, reception in the house isn't stellar, -100db all day long.

The cabling diagram shown is interesting. So they want this to sit in-between your router and broadband modem. Hmmm... That could prove interesting when your network gear is nicely tucked away in an enclosure and you'd want the AIRVANA mounted elsewhere. Some cabling to get straight there. I would think we could place it behind the router or on a DMZ port and do some QoS on the router to have things work right.

I also wonder if they'd have something like this for Nextel. My wife's work phone is a Nextel Blackberry which gets terrible reception at home. What I've seen so far is basically what they do at work, antenna system outside relaying to inside.
--
TheGlobalMind.com / Speed costs money. How fast do you want to go? / Trust the instinct to the end, though you can render no reason. - Ralph Waldo Emerson / Free market capitalism is the best path to prosperity.

Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
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Re: Tempting

The thing about being at -100db it drains your battery in no time. When i'm home I have to leave mine plugged in next to the window.. One day I forgot and left the phone on the bed when I was sleep and I was awaken by the low battery alarm on the EVO. something like 4 hours since off charge.

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL

Re: Tempting

Exactly. Folks have complained about the EVO's battery..something I can't say I really have an issue with. I've had it go close to 20 hrs.

BUT....sitting here in the house with it constantly trying to fight for signal, oh heck yea it'll drain her down really quick.
--
TheGlobalMind.com / Speed costs money. How fast do you want to go? / Trust the instinct to the end, though you can render no reason. - Ralph Waldo Emerson / Free market capitalism is the best path to prosperity.

Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
Reviews:
·Packet8
·Verizon Online DSL
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Re: Tempting

I will only get the extended battery because I'm a power user plus me going in NYC and underground will kill the battery in no time.. my old HTC wizard with a extended battery and mild to heavy use got me 24 hours of the battery.. I had a subway map on it. I was really impressed because I never used the phone that much that long off charge.

I'm just scared i'd get mugged for an EVo now.

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL

Re: Tempting

Well that's just it, the life of a charge really depends on how you use it, the signal levels all of it.

Which is why I laugh at the battery complaints from folks within a day or so of getting it, or the testers who you know were beating the daylights out of the thing.

And yea, have to keep the sweet gear tucked away safe.
--
TheGlobalMind.com / Speed costs money. How fast do you want to go? / Trust the instinct to the end, though you can render no reason. - Ralph Waldo Emerson / Free market capitalism is the best path to prosperity.
faberoptic6

join:2001-05-13
San Antonio, TX

Airave on the Way

I've been with Sprint for five years. After moving to a new apartment, I've found that I don't receive as many bars as I used to. I called customer service, and they sent one right away.

With a 5,000 foot signal range, it makes sense for them to deploy these in MDUs. It's like adding a dedicated tower to a building for relatively zero cap ex. What really interests me is the VoIP port (which may or may not be enabled) on this new Airvana device. Am I to presume that it's technically possible to make my house phones ring on my cell number?

With the $69.99 Unlimited Everything plan + 4G Data + Insurance, my bill is practically $100/mo. I can't bring myself to shell out another $30/mo to AT&T or the cable company or Vonage just for use of a house phone. I would, however, pay $5 more for such a service from Sprint.
IanR

join:2001-03-22
Madison, NJ

Re: Airave on the Way

Would you be willing to pay $8.25 pm?
»www.voipo.com/residential.shtml
faberoptic6

join:2001-05-13
San Antonio, TX
The device arrived and seemed to work...with exception of the VoIP/ATA port. I called Sprint and got the runaround from a low-level tech ("you have to have analog phone service for it to work" ...lol wut???)

He insisted that a fax machine will not work with the device, despite the manual that came in its box: "Dial Out Services- allows you to use devices such as fax machines and DVRs with your AIRAVE."

So after the tech checked with an "Airave Engineer," he redacted his nonsense, and admitted that the VoIP function will not be available "until 2011." Somewhat disappointing. Yet again, Sprint comes through with a bleeding-edge product but has failed to realize its full potential. I'm to assume the RJ-45 port is simply disabled by the device's firmware, but could easily be enabled. After all, it's a frickin' CDMA+EVDO cell tower that fits on top of a TV. So it goes.

Call quality has drastically improved on my mobile. Now give me something cool to utilize/brag about.
AricBrown

join:2002-12-11
Amarillo, TX

I got my airave

Well I sent a message to ecare and after 2 emails they were less then helpful, She told me to go to the sprint store and see if my phone was working properly. Today I called Tech Support and told her the numbers off of my debug screen Tx power -100 db and my RSSI was -125. She said this wasnt good so she sent me to customer service and they are sending me a free AirRave. So call in dont email.
Wingless60

join:2009-07-30
Athens, TN
Reviews:
·AT&T U-Verse

Re: I got my airave

I called in yesterday and asked about getting an Airave and was flatly denied. I just got Evo 4g Sprint service about two weeks ago and the signal at my rural house isn't good. The strength in dBm is around -97 to -113. I checked the coverage map and I'm literally living next to the edge of a large dead zone.

Now getting turned down isn't what has me upset; rather they way they did it. When the operator transferred me to whomever makes the decisions they forgot to put the mute on and I was able to listen to their entire conversation while they discussed whether or not to hand out an Airave. It basically boiled down to them saying there was nothing wrong with my signal coverage and that "if he doesn't like it he can cancel his service". I wish I had recorded it, ya'll might have got a kick out of it.

They tried to get me to buy the original Airave instead but I'm not having any of that. Actually I don't mind paying for the unit itself but having to pay an extra 4.99 a month to use my own DSL is absolutely ridiculous. I think I'm gonna look into some kind of repeater system from Wilson or JDteck.

mr_slick

join:2003-05-22
Lynnwood, WA

Does anyone know...

if this device is available / will work / can be hacked with Virgin Mobile?

i get good service everywhere except my house

MNWatchdog

@comcast.net

Called to get one of these today...

I called about getting one of these today and after 3 different hand offs, they agreed to send me one free of charge.

I called normal # who then sent me to Femtocells tech support by mistake who then sent me to the right people.

After getting to the right people, everything got setup and then a supervisor got on the line and offered me his direct phone # in case I have any problems or unexpected charges.

Other than the 4 different people I ended up talking to, it went smoothly and they all seemed to be going out of their way to work with me on this. Sprint was definitely making a noticeable effort to help me.

MNWatchdog

@comcast.net

one small note

PS. They emailed me a invoice showing a $18 charge, but when I contacted Sprint, there was a matching $18 credit.

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