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Sprint Still Struggling With HTC EVO Shortages
Website ship date delayed indefinitely...
by Karl Bode Monday 12-Jul-2010 tags: competition · business · hardware · Sprint Mobile Broadband · wireless
While Sprint's first Mobile WiMax smartphone is considered a hit by most, the company's still struggling to supply enough phones to meet demand. The company recently claimed that unlike the Verizon HTC Incredible, the supply problems are not tied to hardware shortages -- though a new article in the Wall Street Journal appears to contradict that. The Journal notes that Sprint has re-worked executive compensation so that it's tied to the success of the 4G network. Sprint CEO Dan Hesse, referring to a looming LTE launch by Verizon, tells the Journal: "We thought we would have more of a head start than we'll end up having."

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equus
Funny, It Worked The Last Time
Premium
join:2000-10-02
Milpitas, CA

Economics 101

WAIT.........so there is a shortage of devices and the Exec's get a huge raise?........ cool business plan, is this what they teach these days in MBA classes?
--
I thaw a puttytat,I did,I did.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: Economics 101

If anything, the execs don't want a shortage because it limits their bonuses
"The weight Sprint gives to 4G subscriptions when calculating executives' bonuses was boosted to 20% from 10%"
NyNexit

join:2009-11-01
Huntington, NY
i'm sure all the press about the shortage is helping more then if they had enough.
-once all the press coverages subsides stores will be fully stocked.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Zebra

I got my zebra on last Friday by picking up a white/black version from Best Buy. Been looking around for the last couple of weeks for any EVO. I was not able to pre-order from Sprint, Radio Shack, or Best Buy.

I've already placed an order for the 3500 mah tank batter from Seidio, so it will look like an Oreo cookie soon.
cw30000

join:2008-07-11

Re: Zebra

said by jmn1207:

I got my zebra on last Friday by picking up a white/black version from Best Buy. Been looking around for the last couple of weeks for any EVO. I was not able to pre-order from Sprint, Radio Shack, or Best Buy.

I've already placed an order for the 3500 mah tank batter from Seidio, so it will look like an Oreo cookie soon.
Unless you want a fugly phone, don't order the 3500 mah battery. The battery on the EVO is good. It can easily last you on a good day.

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: Zebra

I want a fugly phone. I am hooked on these extended batteries. I've used one for the past year with my BlackBerry Tour and I absolutely love it. If I cared about looks, I'd have an iPhone.

I plan on streaming quite a bunch of video using my Slingbox and the very cool Stream Media player. Between that and my Rhapsody streams, I'm either plugged-in or in need of a bigger battery just to make to the end of the day.

nightdesigns
Gone missing, back soon
Premium
join:2002-05-31
AZ
Reviews:
·T-Mobile US

Had no problem getting mine...

I didn't feel like waiting in line at the stores so I ordered mine online the day it was released (Friday) and was in my hands on Monday. All phone orders from Sprint's website is standard overnight shipping.
--
This Space for Rent...

jmn1207
Premium
join:2000-07-19
Ashburn, VA
kudos:1

Re: Had no problem getting mine...

I was not eligible for an upgrade until July, and by then the shortage was in full effect. Having to wait only 12 months between upgrades is a real plus for having Sprint service. (as a Premier member)

Thaler
Premium
join:2004-02-02
Los Angeles, CA
kudos:3

Re: Had no problem getting mine...

*shrugs* You can always wait 1 month and ride the soon-to-be-realased newer 4G phones from Sprint. You could also hop on any of the newer Android 3G phones that Sprint offers and skip the $10/month fee for the (nonexistant) 4G network.

I mean, my sister was due for a phone purchase since 2006 and just went this weekend. While they did have HTCs in stock, given her needs and phone uses (email, streaming video/MP3s, cloud access, MiFi), she still walked out with a Palm Pre. Video conferencing just wasn't enough to for her to justify biting a ~$300 bullet.
Big Dawg 23

join:2002-03-27
Northfield, MN
VZW has annual upgrades as well. On Family plans it is Primary line only. Yes with VZW you don't get a discount but can get a new phone for the same cost as a two year contract.

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL
All the stores by us were sold out, so I called a contact I have at Sprint with the Citrix partner program...had one the week after launch. : )

Matt3
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12

Re: Had no problem getting mine...

I've got two of these on the way through my Sprint Rep too. He said they are running about a week behind from order placement until the device ships.

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL

Re: Had no problem getting mine...

Yea given what I was seeing at stores I was a bit surprised I had mine as quickly as I did.

Matt3
All noise, no signal.
Premium
join:2003-07-20
Jamestown, NC
kudos:12
Mine shipped the day after ordering it. Loving it so far.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Quote Out of Context?

Karl, I believe you're using your Hesse quote out of context. The article quotes Hesse in response to the shortages of the 4G devices, not VZ's LTE launch.

Karl Bode
News Guy
join:2000-03-02
kudos:33

Re: Quote Out of Context?

The sentence right before his quote: "But shortages of its maiden 4G phone are limiting potential sales, and rival carriers are getting closer to launching their own 4G networks."

I believe he's referring to both.
openbox9
Premium
join:2004-01-26
japan
kudos:2

Re: Quote Out of Context?

I read it to mean that he believes Sprint is challenged by VZ's impending LTE launch because he can't get enough Evos out the door. Kind of difficult to convert or retain customers on a 4G network (that's been a work in progress well ahead of VZ's) that you can't provide equipment for.

You're the "news guy" so to each their own.
xenophon

join:2007-09-17

HTC makes lots of models

HTC probably makes too many models to be able to supply any in mass quantities. Palm was able to produce about 500K Pres a month and it wasn't exactly a hot phone. EVO is the first phone the media compares to iPhone yet HTC can only product 300K so far. That's not much of a supply. Sprint needs to get the Sammy Epic out ASAP.

Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:3
Reviews:
·Comcast

Re: HTC makes lots of models

said by xenophon:

HTC probably makes too many models to be able to supply any in mass quantities. Palm was able to produce about 500K Pres a month and it wasn't exactly a hot phone. EVO is the first phone the media compares to iPhone yet HTC can only product 300K so far. That's not much of a supply. Sprint needs to get the Sammy Epic out ASAP.
HTC is a huge company. I'm surprised they are unable to meet the demand for the EVO 4. Maybe Sprint is holding out for the samsung galaxy.
--
I found the key to success but somebody changed the lock.
xenophon

join:2007-09-17

Re: HTC makes lots of models

Apparently HTC is not big enough to make 500K units a month for one model. They make over a dozen android phones alone if I recall. That probably impacts the output for one model than any other factor, except maybe dependency on parts supplies not in their control.

BTW, Epic is the 4G version of the Galaxy. Sprint needs to get that out the door now.

Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:3

Re: HTC makes lots of models

I don't blame HTC for this. It was sprint who had to tell them how many models to prepare before it went on sale.
--
I found the key to success but somebody changed the lock.
xenophon

join:2007-09-17

Re: HTC makes lots of models

VZW has supply issues with Incredible due to screen supply issues. So if Sprint is at fault for not planning this, VZW is at fault as well for their shortage.

I do agree that Sprint should have forseen this but HTC is the one causing the issue likely due to number of phone models spreading them thin.

Sprint needs multiple 4G phones ASAP and not depend on one supplier to grow 4G.

Alcohol
Premium
join:2003-05-26
Climax, MI
kudos:3
Reviews:
·Comcast

2 edits

Re: HTC makes lots of models

HTC is the most popular manufacture right now for smart phones. They had a similar shortage problem with the HD2, but soon fixed it.
They haven't made a single phone that hasn't sold well. So maybe they need to figure out a way to keep up with the demand.

And Sprint is parterning up with Samsung for the next 4G phone. It's going to be for all major carriers. Sprint version will be called Epic, while the official name is Samsung galaxy.

I agree with the poster above. Samsung is unable to provide HTC with the AMOLED screens. Maybe it's part of their plan for the galaxy.

Edit: LG also makes them but it is unable to meet the demand because of shortage on their end.
xplicitmind

join:2006-02-15
Middletown, NY
said by xenophon:

HTC probably makes too many models to be able to supply any in mass quantities. Palm was able to produce about 500K Pres a month and it wasn't exactly a hot phone. EVO is the first phone the media compares to iPhone yet HTC can only product 300K so far. That's not much of a supply. Sprint needs to get the Sammy Epic out ASAP.
It has nothing to do with HTC in regards to the shortages. If you google any of the current HTC phones, you will find that the issue with meeting demand is actually due to Samsung.

They are the makes of the AMOLED screen that is present in the HTC Incredible as well as the HTC Evo and there is yield issues with Samsung not being able to mass produce them quickly.

There is now talk that HTC may be switching the screens to TFT screens created by Sony to push more units out into the wild.

On a side note, hehe, there is speculation that Sammy is hoarding the screens to themselves due to the new Galaxy S phone using that screen and them making a phone flavor for every major provider.
--
Chance Favors a Prepared Mind...

Linklist
Premium
join:2002-03-03
Longport, NJ
kudos:5

HTC not as good as Apple at forecasting & supply chain mgt

The problem here is that HTC is not as good as Apple at forecasting customer demand and at supply chain mgt. They should have recognized growing demand for Android based smartphones at least a year ago and should have locked up component suppliers with long term contracts at that time. Now they are playing catch-up and will be waiting a year or more for new suppliers to build additional capacity.

Giving bonuses to Sprint execs isn't going to change the problem with HTC smartphone availability. The question is, does Sprint have ANY contracts with other smartphone manufacturers other than HTC to build 4G smartphones? If they don't, the Sprint execs aren't going to be able to collect on their bonuses.
--
Are you happy with your rep in Washington, DC?

RiseAbove
Premium
join:2004-01-30

Re: HTC not as good as Apple at forecasting & supply chain mgt

said by Linklist:

The problem here is that HTC is not as good as Apple at forecasting customer demand and at supply chain mgt.
Uhh what Apple has horrible supply chain dynamics when it comes to their products. They usually run short on everything plus it helps with marketing to make people think they need it since everybody and their mother bought the other ones.
acrowl

join:2001-08-08
California, KY

Parts Shortage....Blah, Blah, Blah....

The wireless industry keeps releasing these new handsets without the parts to make them.

The display that is on this handset and the Verizon HTC Droid Incredible use a display called AMOLED. Saumsung is the only one making these in quantity. Guess what, they can't make enough.So they supply shortage is constraining the industry.

The just in time manufacturing technique that the Japanese perfected int he 90's is starting to bite the wireless industry in the rear. So by the time the Evo does have sufficient quantities, a new more feature rich model will be out. So it will be yesterdays news.

There is plenty of blame to go around with this whole mess.

hamburglar_

join:2002-04-29
united state

Re: Parts Shortage....Blah, Blah, Blah....

said by acrowl:

The display that is on this handset and the Verizon HTC Droid Incredible use a display called AMOLED. Saumsung is the only one making these in quantity. Guess what, they can't make enough.So they supply shortage is constraining the industry.

The EVO is TFT, not AMOLED. I just don't think they thought this many people would be in line to get them.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1
I don't think you understand how JIT works...

Justin024

@att.net

Any EVO's at the Sprint Stores?

Is anyone in the Dallas/FW area able to get an EVO at the Sprint stores?

tuaris
You Clicked on the Apple

join:2001-10-19
Naples, FL

It's a very good device.

I got mine from BestBuy's website 2 weeks ago, the last one available too!

Calling this a 'phone' does no justice to what it can do. Actually, I don't even use the cell phone on it. I loaded it with my favorite VoIP soft phone and use it with my PBX instead.

The only thing I miss is the slide out keyboard, it's a small sacrifice.
--
President/CEO - Pacy World - »www.pacyworld.com
jfmezei
Premium
join:2007-01-03
Pointe-Claire, QC
kudos:22

CDMA or WiMax ?

If Sprint has commissioned HTC to produce a Wimax version of a handset, it is quite understandable that there would be restricted runs for this as this is for a limited market. If Sprint ordered 300k units, HTC would produce 300k units and then return to producing the real HTC phones.

That is the main problem with those proprietary technologies that are not in widespread use. It will get harder and harder to get the cool phones in any quantity at an affordable price.

wmgoat
If It's Not Broken, Don't Mess With It
Premium
join:2000-12-12
Huntley, IL

Chicago has lots of EVOs, if youre willing to wait a bit

I got 2 EVOs from a Fone Zone store (sprint retailer). Put my name on a list via phone call, and got a call within 5 days telling me to come in and pick them up.

Its actually more phone than I need, but I decided to get the latest and greatest this time instead of trying to save a few bucks on last years model.. Plus, Im just tired of arguing with ATT so I wasnt interested in an Iphone that uses an "innovational" aka screwed up, antenna.

I can hardly wait til tomorrow when apple has their press conference on the antenna....ought to be real good fiction, a best seller. Just admit you screwed up, recall them all and make it right instead of blaming the users that they are holding it wrong. Cripes, its a cell phone, how are you supposed to hold it, with chopsticks?
--
Remember: To err is human. A computer is required to really mess things up!
d1gw33d

join:2009-06-20
Clovis, CA

Shortage continues?

As of Sept 13th the closest Best Buy refused to sell me one of the 16 they received today because they were all reserved.

I had to reserve one and wait for another shipment.

WTF?

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