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gigahurtz
Premium
join:2001-10-20
Palm Coast, FL
clubs: | I am not surprised... In the short time I was with Sprint, I was not impressed. Although I don't like any cell phone company, Sprint/Nextel is by far one of the worst (at least in my area). | |
|  | matrix3D
join:2006-09-27
Deep River, CT
| Re: I am not surprised... I think that's almost true anywhere in the country. My friend who lives in New York, just outside of Manhattan, used to have Nextel. His service coverage was so bad that I would have to call him back two or three times while he was driving due to dropped calls. He got so sick of it that he dumped them for Verizon and has since noticed a huge improvement in his reliability and coverage. | |
| | 
disconnected
@snet.net
| Sprint was the worst cell provider I've ever had the displeasure to try. I ended up suing them over dishonest trial period promises (that I would not be charged for the month, only the setup fee).
When they took over Nextel, I had a bad feeling. Now it looks like Sprint managed to screw up that company too. Good thing I got out of Nextel and into prepaid last year. Saved $1200 in cell bills in a year so far.
Sprint will be getting what they sowed. | |
| apollo80
join:2002-01-31
Richmond, VA | Why I left Sprint Simple. Their customer service is the worst I've seen.
Shame, their service wasn't bad. But if I had a problem, I had trouble talking to anyone on the phone AND in one of their stores (long lines and not enough staff). | |
| | Miguel3239
Premium
join:2004-03-21
Manchester, NH
| Re: Why I left Sprint I had Sprint due to my job providing the cell phone. The call quality and coverage was horrible. Sometimes I wouldn't receive my voice mails until the next day. I was always roaming in my house and I didn't live in a rural area. I was glad to go with VZW when I changed jobs.
Two years later I moved and decided to try Nextel since the majority of my friends in that area had Nextel. As soon as Sprint took over, the call quality started to go down the tubes. I was being reminded of my Sprint days.
When the contract was up on the Nextel plan, I immediately switched to VZW. At least here in the Northeast, I have found VZW to be the best overall as far as quality and coverage. Obviously they are not as inexpensive as some other providers but you sure do get what you pay for.
It is no wonder that the Nextel customers are bailing now that they are with Sprint.
Later,
Michael | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | Re: Why I left Sprint That's funny since Sprint had nothing to do with Nextels calling issues. If anything, they walked in just in time. Thats like saying as soon as DCX was formed, all Chrysler's would magically be like Mercedes  . IDEN/CDMA.. 2 different systems that have nothing to do with the other. The phones are not even the same. The only thing they have in common is the longdistance network they are riding. PERCEPTION, so lets blame the other. Maybe it was Verizons fault...  | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
 ·Verizon FIOS
 ·Verizon Online DSL
| Re: Why I left Sprint Well, I had a LOT fewer problems with Nextel before they merged. I mean, Nextel didn't have Uber coverage or anything, but the service was better before they merged with Sprint.
I don't know the how and why, but back when I had Nextel, they went in the shitter just about the time they merged...
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy | |
| | | | | matrix3D
join:2006-09-27
Deep River, CT
2 edits | Re: Why I left Sprint Some people just refuse to acknowledge the possibility that a company might actually SCREW UP an acquisition. Typically, these are the same types of people who have their wives (or husbands) handle paying the bills and dealing with any problems that might arise from it.
And on that note, has anybody ever actually noticed how much companies CONSTANTLY make mistakes? I'm convinced that a majority of the corporations in this country make intentional "mistakes" in an attempt to overbill their customers. This especially happens with insurance companies, HMO's, and telephone and cable companies. I'd be willing to wager if lawmakers were to pass a law making companies liable for their mistakes, they would magically disappear. | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL
| Re: Why I left Sprint said by matrix3D  :This especially happens with insurance companies, HMO's, and telephone and cable companies. I'd be willing to wager if lawmakers were to pass a law making companies liable for their mistakes, they would magically disappear. Three biggest thieves in the country.
Banks
Insurance companies
The government
(in no particular order).
Phone and cable companies are a distant 3rd and 4th, in no particular order....
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy | |
| | | | | | | 
kamm
join:2001-02-14
Brooklyn, NY
 ·T-Mobile US
| Re: Why I left Sprint said by N3OGH :said by matrix3D :This especially happens with insurance companies, HMO's, and telephone and cable companies. I'd be willing to wager if lawmakers were to pass a law making companies liable for their mistakes, they would magically disappear. Three biggest thieves in the country. Banks Insurance companies The government (in no particular order). Phone and cable companies are a distant 3rd and 4th, in no particular order.... Well said!
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| | | | | | | gschramm
join:2007-01-14
Plano, TX | and did you know that most banks are owned by insurance companies?  | |
| | | | Miguel3239
Premium
join:2004-03-21
Manchester, NH
| Yes, I know that they are different technologies but my point was that my Nextel service was fine until a month or two after the merger. The fact is that the service started to remind me of Sprint and so I decided to bail before it became worse. Perhaps the Sprint support staff don't quite maintain the systems like they should be? Who knows what goes on behind the scenes. One other point is that I never had to deal with customer service until I went to cancel and I concur with all the comments about CS. They gave me such an attitude while trying to get my phone number unlocked from being ported to my new service.
All I know is what personal experience has shown me about Sprint: Stay away from it as long as I am living here in the northeast!
Later | |
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ByteCrawler
@rr.com
| Sorry Tc1uscg, you're completely wrong. Sprint has everything to do with the degradation of the Nextel network. My friend is a contractor for Nextel who is one of the ones responsible for switching out all current Nextel amps and antenna's for a "hybrid" system that is a part of Sprint. That switch over is what is giving us Nextel customers a headache. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
2 edits | Re: Why I left Sprint said by ByteCrawler :
Sorry Tc1uscg, you're completely wrong. Sprint has everything to do with the degradation of the Nextel network. My friend is a contractor for Nextel who is one of the ones responsible for switching out all current Nextel amps and antenna's for a "hybrid" system that is a part of Sprint. That switch over is what is giving us Nextel customers a headache.
Not trying to discredit your friend but the "hybrid" "problem" didn't start months before the merger so you and he might want to go back rethink when these problems started. And the hybrid "addon" ,notice I said "addon", didn't happen overnight, in all markets so maybe he can explain that since this didn't start happening till late summer, why was dropped calls a issue during and before the merger. My point was, Sprint didn't flip on a magic switch one night in August of 2005 and create Nextels problems. Just the thought of that is sort of thin. All that the hybrid build-out has done is added more antennas to current towers. Did it ever don on you or your friend that maybe cell techs are not doing the proper quality checks before they release a tower for traffic? Are are they doing the proper call through test plans? Could it be that the build out is happening so fast, there isn't enough techs to do these checks? The 1900mhz antennas and T1 adds have nothing to do with it if the tower is turned up right. Ask your friend what type of checks are done before the antennas are turned up for traffic and if they are being done and not pencil whipped. | |
| | 
Pirate515
Premium
join:2001-01-22
Brooklyn, NY
| said by apollo80 :Simple. Their customer service is the worst I've seen. Shame, their service wasn't bad. But if I had a problem, I had trouble talking to anyone on the phone AND in one of their stores (long lines and not enough staff). I'd have to second that. The sad thing is that it wasn't always like that. When I first signed up with them in early 1998, their sales reps were super-nice, the one who signed me up gave me one of their top-of-the-line phones for half-price just because they were out of stock on the one that I wanted and a $50 credit for my old handset from AT&T, which probably was of no use to them. Then, for the first year or two both phone service and customer service were superb.
Then, one day all the helpful sales/customer service reps (including the ones in the store where I signed up) were replaced by a bunch of nimrods who had no clue whatsoever as to what they were doing, and some of whom didn't even speak much English. Their phone service went to sh*t at that point as well. I was putting up with that for about 3 years and then finally dropped them in 2003, went with T-Mobile and have been very happy with them so far.
I guess according to what I'm seeing here, things haven't gotten much better since then. Glad to know that I made the right choice to drop them.
BTW, a co-worker of mine signed up with them recently against my advice, and about 2 months later someone cloned his wife's phone and made about $3,000 worth of international calls. Any of his attempts to resolve this have so far been unsuccessful, their customer service and fraud team keep brushing him off. He is considering filing a complaint with FCC to get them to take his issue seriously. Luckily, he's not on a contract, so as soon as this gets resolved, he'll be jumping ship.
--
Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill... | |
| | | 
furlonium
Computer Over? Virus equals Very Yes?
join:2002-05-08
Bethlehem, PA
| Re: Why I left Sprint said by Pirate515 :said by apollo80 :BTW, a co-worker of mine signed up with them recently against my advice, and about 2 months later someone cloned his wife's phone and made about $3,000 worth of international calls. Any of his attempts to resolve this have so far been unsuccessful, their customer service and fraud team keep brushing him off. He is considering filing a complaint with FCC to get them to take his issue seriously. Luckily, he's not on a contract, so as soon as this gets resolved, he'll be jumping ship. I've never heard of a CDMA phone being cloned, and even with GSM phones, cloning a SIM card (with the correct Ki) is a LONG and TEDIOUS process that usually ends up destroying the SIM and rendering it useless. Not to mention that no two phones with the same Ki can be on the network at the same time, and if they were, the account would be suspended immediately. I think your friend might have relayed on a BS story to you --
»www.myspace.com/intranet
I once had a dream that Sean Connery stayed at my apt., and he had his laptop with Win98 on it, and he knew how to connect to my wireless network. I don't do drugs  | |
| | 
Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
·North State Commun..
| said by apollo80 :Simple. Their customer service is the worst I've seen. Shame, their service wasn't bad. But if I had a problem, I had trouble talking to anyone on the phone AND in one of their stores (long lines and not enough staff). Yep. I had absolutely no issues with their service and on par with my Verizon service, my Sprint service had much better call clarity.
Their customer service caused me to leave.
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Use the OS tool for the job. | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL
| This is no surprise This is no surprise. I'm one of those people who left Nextel due to that "worsening service quality". Calls constantly dropped, a walkie talkie feature that's neither walkie (don't move while you're using it) or Talkie (talk via direct connect? Only if you want your conversation interrupted).
Used to be everyone in the first responder business had a Nextel, now I know of people who paid the early cancellation fee to get out from under horrible service.
I have nothing against Nextel per se, but it's nice to see a company suffer for offering terrible service. Sprint is getting what the deserve for the service their iDen network provides.....
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy | |
| | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: This is no surprise Wake up!
Sprint didn't build the iDen network.. they JUST took it over from Nextel.. sheesh.
And, you may have had poor call quality, but just like ANY network, or ANY phone system, cable system, etc.. it depends on where you are.
The service here.. impeccable! Not a drop call in 3 years.
"Used to be everyone in the first responder business had a Nextel, now I know of people who paid the early cancellation fee to get out from under horrible service."
Really? I didn't know that "first responders" were responsible for purchasing their own phone service for such use... I also know people that pay early term fees to get out of all the different carriers services. I guess today is bag on Sprint day huh? Glad you like to see people suffer...
Since Nextel and Sprint were two completely different companies until just a few months ago, it's amazing how posts like yours lump them together for their existence.
.... really.
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"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one. | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL
| Re: This is no surprise said by fiberguy :Wake up! Sprint didn't build the iDen network.. they JUST took it over from Nextel.. sheesh. And, you may have had poor call quality, but just like ANY network, or ANY phone system, cable system, etc.. it depends on where you are. The service here.. impeccable! Not a drop call in 3 years. "Used to be everyone in the first responder business had a Nextel, now I know of people who paid the early cancellation fee to get out from under horrible service." Really? I didn't know that "first responders" were responsible for purchasing their own phone service for such use... I also know people that pay early term fees to get out of all the different carriers services. I guess today is bag on Sprint day huh? Glad you like to see people suffer... Since Nextel and Sprint were two completely different companies until just a few months ago, it's amazing how posts like yours lump them together for their existence. .... really. And YOU'RE the one telling me to wake up, SWEET. Where shall I start the dissection?
You state:
"Sprint didn't build the iDen network.. they JUST took it over from Nextel.. sheesh."
No shit Sherlock Holmes. The damn banner on the home page states "driven by a continuing exodus of Nextel subscribers amid frustration over worsening service quality." Regardless of who built the iDen network, it belongs to Sprint now. Those former Nextel employees are all now SPRINT employees.
Everywhere I went with Nextel, even if I had good coverage, I got dropped calls and direct connect that didn't work. I could be standing 100' from the iDen tower behind the town firehouse, and the damn phones would lose connection and re connect with a full signal all day long.
Further, you state:
Really? I didn't know that "first responders" were responsible for purchasing their own phone service for such use...
I guess you don't know all that many first responders, fella. Or perhaps things are a little different in your part of the country. No police department in my part of the world issues a cell phone to anyone below the rank of Sergent or Detective. Patrolman and Corporals are on their own when it comes to having a cell phone. I know of no firefighters (paid or volunteer) that are issued company cell phones in my area.
Continuing with your statement:
"Since Nextel and Sprint were two completely different companies until just a few months ago, it's amazing how posts like yours lump them together for their existence."
Hey, no one twisted Sprint's arm into purchasing Nextel. Fact is, Nextel's ills are now Sprint's ills. The companies are one company now. You go marry a woman with bad credit, don't come crying to me 6 months later because you can't get a car loan now.
Do I blame Nextel's issues on Sprint? No, I don't. Now, from what I've read, Sprint has no intention of maintaining iDen past 2010, so it doesn't look like they're dumping all that much money into it. Can't say I blame them.
Bottom line: Nextel stinks, most everyone knows it now, and the Nextel brand will one day be synonymous with things like Edsel, Pinto, and Colecovision....
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy | |
| | | | 
Sr Tech
Premium
join:2003-01-19
New Fairfield, CT
 ·Charter Pipeline
| Re: This is no surprise Tim Donahue sold out Nextel to the Devil, we all knew Nextel was dead. Sprints plans is to migrate all customers to their network and sell off or make Iden a no frill s service. I blame Tim Donahue for selling a network getting rid of us who worked their who actually cared and turned it into a mindless zombie place to work. And Yes you have to blame Sprint for the issues Nextel has today as Sprint is purposely killing the Iden Network. I worked for Nextel for a long long time and have seen it go to down the drain, we all seen the writing on the wall when Sprint took over. | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL
| Re: This is no surprise Back when I got Nextel in1999, they were da bomb.
Granted, they didn't have the best coverage in the world, But the phones WORKED where you could get coverage. Calls went through every time, and direct connect worked more often than it didn't.
I'm still stuck using a Nextel for "car to car" communication (it's not an issued phone, I sign it out for my shift) and more often than not, it dosen't work.
It's a shame...
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy | |
| | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Listen Smartass... nice rant.
As for your first responder comment.. If someone is employed by a city or county as a first responder and they purchase their own phone, that phone is still a private phone, not a "first responders" phone.. get it? Don't start with me on that with your attitude.
Continuing on with your spin:
I don't care what Sprint purchased and merged with. You need to stop spinning or you will ultimately hit your brick wall. Just as with the current AT&T, if the original AT&T did something, that doesn't mean the classic SBC built the problems.. inherit them? Sure... caused them? No. There is something about crediting where credit is due.
I don't care if Sprint inherited the Nextel network when they "merged"... the nextel network pre-existing problems were not sprints.. they were classic nextels. So, if Sprint, pre merger was doing well, you can't go back and erase the good past of Sprint and thrown on problems of another network.
Do yourself a favor and chill. Just because you hate someone or something doesn't make your point any more right.
Next time you address me or someone on this forum, watch your damn mouth!
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"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one. | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL
| Re: This is no surprise First off, I don't "hate" anyone. I just make factual observations.
Second, Watch your own damn mouth. I don't see "mod" next to your name, and it appears that my post is still viewable, so it would seem the mods had no problem with the language. Until such time as you have those 3 little letters next to your user name, you can take your advice and cram it, sir.
As far as my "first responder" comment, I think that's a semantics issue. When I say a "first responders" phone, I mean a cell phone owned by someone who is a "first responder". They posses the phone, they own it, and they are a "first responder". They don't stop being so when their shift ends. It's like saying the phone is a "plumber's phone" or an "electrician's phone". It's a possessive term. If you didn't understand me, I'm willing to give you the benefit of the doubt.
As I said in my last post
"Do I blame Nextel's issues on Sprint? No, I don't."
I guess you were in a little too much of a tizzy to see that.
As far as my attitude, if you don't like it, you're more than welcome to put me on your ignore list...
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy | |
| | | | | | fiberguy
My views are my own.
Premium
join:2005-05-20
| Re: This is no surprise A first responder is still a first responder when they are off duty, no shit! Most of my family are first responders. Thanks for the lesson though. However, get off your high horse. Your cell phone isn't a "first responders" cell phone if it's in your own name. Just because your pay check says you are a first responder, how is the industry going to treat you any better? You don't have any "higher rights" just because you are a first responder.
A FIRST RESPONDER'S CELL PHONE IS UNDER THE ACCOUNT OF THE AGENCY THAT MAKES YOU A FIRST RESPONDER! PERIOD!
What don't you get?
As for you: "As far as my attitude, if you don't like it, you're more than welcome to put me on your ignore list..."
Shove your own advice.
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"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one. | |
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Cheese
Premium
join:2003-10-26
Naples, FL
clubs: | Might.... Lose another here soon!  | |
| 
Xantos
join:2006-12-11
|  One of the customers.
I had outages last year but nothing significant, the contract terms are another story. If the figures are accurate on the loosing customers, and cutting jobs. Hopefully it will be a new era with the company. | |
| | 
tiger72
SexaT duorP
Premium
join:2001-03-28
Saint Louis, MO
clubs:
·T-Mobile US
·RoadRunner Cable
| Re: One of the customers. said by Xantos :Anytime anyone is losing they're job is a bad situation, but Sprint is the culprit. In my own personal experience with the company, It was not poor service, just fee's. I had outages last year but nothing significant, the contract terms are another story. If the figures are accurate on the loosing customers, and cutting jobs. Hopefully it will be a new era with the company. don't expect it.
They can't even get respectable coverage in their operational HQ. Sprint's customer service sucks. Their phone service sucks.
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|- The LP »www.lp.org/issues/issues.shtml -|
|- Cato @ Liberty »www.cato-at-liberty.org -| | |
| | 
TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
·Sprint Mobile Broa..
·Comcast
|  Nextel brand customers drop; but not MVNO customers
During the fourth quarter, Sprint added 742,000 net subscribers, ending the year with a customer base of 53.1 million. Those numbers include wholesale subscribers to other brands of cell phone service carried over the Sprint network such as Virgin Mobile.
The fourth quarter net additions included 876,000 from both wholesalers and affiliate companies that sell Sprint Nextel services, as well as 171,000 new customers for Boost, a wholly owned subsidiary geared toward younger consumers.
Offsetting the gains, however, was a net decline of 306,000 direct subscribers driven by a continuing exodus of Nextel subscribers amid frustration over worsening service quality. The Sprint brand subscriber base grew during the quarter, but not enough to offset the Nextel drop. So, Sprint actually added 742,000 subscribers, while at the same time reducing demand for customer service by outsourcing to MVNOs. That is how they can reduce their payroll. The stock will rebound once people realize that Sprint's bottom line will not be affected and will improve in 2007.
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My BLOG
My Web Page | |
| | 
inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK
| Re: Nextel brand customers drop; but not MVNO customers that is a downward spiral. If you are pimping your network out to subs....and losing subscribers to your brand...that means your brand has failed. The only hope for that is to charge the subs more to make up for your loss in customer revenue. Then the subs raise their prices and piss off their customers....then everyone loses and the great stack of MVNO cards comes tumbling down.
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"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!" | |
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inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK
2 edits | Sprint, you reap what you sow..... Stockholders take note, this is undisputed proof that this was a BAD merger with FAILED execution. If you LOSE the customers you merged to get in the first place you fail to realize the value of the merger. I think a more telling statistic is not jsut how many Nextel customers up and left, but how many Sprint customers left because of adopting the backasswards policies of Nextel. And furthermore, how many Nextel customers switched to the "sprint side" and stayed. I'm guessing not many. Sprint is generating new customers on the "sprint side" from outside its merged customer base. THAT does not stop the bleeding. how can "network upgrades" to the nextel side fix the problems with iDEN is being PHASED OUT?
I think they are further hiding their shitty customer service in this loss. I'm sure Nextel customers got a taste of wonderful sprint CS and said screw this. As a 5 year sprint customer I knew this for years and finally gave up. Sprint doesn't even TRY to retain customers. If your contract is up they do NOTHING to get you to stay.
The ultimate question is who is getting NEXTEL customers? I'm placing bets on US Cellular first, followed by Cingular and then Verizon. No one appeals to chirping rednecks better than US Cellular.
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"WHEN THE LAUGH TRACK STARTS THEN THE FUN STARTS!" | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL
| Re: Sprint, you reap what you sow..... said by inteller :The ultimate question is who is getting NEXTEL customers? I'm placing bets on US Cellular first, followed by Cingular and then Verizon. No one appeals to chirping rednecks better than US Cellular. What the hell is that all about. So, everyone using Nextel is or was a "chirping redneck"?
Just because they chose to sponsor Nascar doesn't make all their users rednecks.
Most of my colleagues that switched from Nextel went with Verizon, including myself.
BTW, I'm very satisfied with my Verizon Wireless service...
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy | |
| | | Techman21
join:2005-04-14
Richmond, VA
| Re: Sprint, you reap what you sow..... said by N3OGH :BTW, I'm very satisfied with my Verizon Wireless service... Verizon's wireless service must be better than their local phone service. I've heard too many stories from family members about Verizon's local service that I don't want to even bother with their cell service, let along contributing more to what basically amounts to a monopoly of the telco industry.
Then again cell service just like broadband service is dependent on the area in which you live, not the actual carrier. It depends on how many towers you have in your area and how well spread out they are to provide service. If you live in the boondocks don't expect great coverage that is a no brainer.
My sister and dad both use Sprint/Nextel and live in the NOVA area. Their service is just fine. However I do get annoyed by the stupid walkie talkie feature. Why do I have to hear that you have an incoming message? | |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
·Verizon FIOS
·Verizon Online DSL
| Re: Sprint, you reap what you sow..... I have no problems with my Verizon home service, either.
When I switched from Cable to DSL, I had some issues with the line ready date (date was pushed back 2 times, and then was ready early. Go figure).
I think a lot of it does depend on the area you're in. Some places it's spotty, and other places it's great...
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Never ask what sort of a computer a guy drives. If he's a Mac user, he'll tell you. If not, why embarrass him? -Tom Clancy | |
| | | | | | DMWCincy
join:2004-04-27
Fairfield, OH | In the case of my friend, he dropped nextel and went for Verizon. He used Nextel for yrs and loved it. Once sprint bought Nextel, he had nothing but billing issues. After months of trying to fix it, he gave up. | |
| 
Drex
Beer..It's What's For Dinner
Premium
join:2000-02-24
La Place, LA
·AT&T Southeast
| Unfortunately... I'm a current Nextel subscriber and I've been very disappointed as of late. Dropped calls, calls not even going thru (redial), voice mail showing up a day late. All of this started when Sprint took over. I'd love to get out, but I just recently bought my daughter a new phone and placed her on our plan. Now I'm locked into 2 years not to mention shelling out $200+ for the phone.
When my contact is up, I'll seriously reconsider switching.
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My definition of an expert in any field is a person who knows enough about what's really going on to be scared. | |
| | JPGrimmace
join:2003-09-16
Pontiac, MI | Re: Unfortunately... Those were the exact same symptoms I experienced. | |
| | fiberguy
My views are my own.
Premium
join:2005-05-20
| I don't get this...
"I'm going to wait for 2 years through horrible service I'm receiving because I'm in a contract"...
Dude.. .if it's that bad.. why would you let a termination fee keep you? So you can pay another 20 something months to a company who's giving you bad service?
Pay them the fee and move on! The jokes on them! They may get your $200, but it's the LAST $200 they will get from you.. Why keep paying $60 a month for service that isn't cutting it.. ?
Who's the sucker now? When at&t wireless continually gave me horrible billing errors and terrible customer service, I called to cancel. The smug lady on the phone reminded me of the $200 cancellation fee.. my response? Do you want it on my Visa now? or are you going to put it on my final bill. As if that fee was pointing a gun at me and I couldn't move.
Cancel the service and move on if it's that bad.
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"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one. | |
| 
Michieru2
zzz zzz zzz
Premium
join:2005-01-28
Miami, FL
| !!! If those 5,000 jobs where from tech support and they actually added some people with have at least a clue what EV-DO is or how to apply packages correctly without erasing your entire voice package then I can only see this as a good thing.
But it seems Gary Forsee simply plans to drag this company down the drain and all it's promises be destroyed by him.
Thanks Gary, you are really showing your lack of what customer service is. | |
| TwistedLefty
join:2001-07-08
Excelsior Springs, MO
| no problems here as a long time sprint PCS customer, i can say i've had very few dropped calls, and little dealings with CS (didn't need them)
as my plan i signed up for was about to expire i was notified that i could get an upgraded package and a new upgraded phone for free if i signed for another term. | |
| | 
DougInWC
join:2002-06-21
Walnut Creek, CA
·DSL EXTREME
·AT&T Yahoo
| Re: no problems here Someone reading this thread might assume Sprint really sucks but count me in as a very satified customer. Good coverage. Good service. I had one billing problem and they cleared it up with one phone call. No, I'm not a Sprint employee or stockholder.
Last year my old Cingular contract, a former AT&T Wireless (TDMA) contract, was about to expire and the only thing Cingular was offering was to pay more to keep using the disappearing TDMA towers or switch to a more expensive GSM plan and buy a new phone.
I compared Cingular's offer to those of Verizon and Sprint. Then I tested signal strength in my home using borrowed phones. It was clear for my case that Sprint was the way to go. Still no regrets almost a year later. | |
| | | 
Cam
Premium
join:2003-01-25
Luther, OK
clubs:
| Re: no problems here I had Sprint PCS for about 7 years. I had good service with them and my experiences with their customer service were pretty good. I really had no complaints about their service.
I left Sprint PCS for a couple of reasons. #1, I wanted a Blackberry. They had a blackberry, but you could only get it if you were on a business account, not a personal account. I was going to break down and switch my account to a business account to get it and (#2)they told me that I'd have to sign a two year agreement.
What? I've been sending you payments for over 7 years, and you want me to sign a two year contract?
Nah, I moved to T-Mobile, got my Blackberry and only signed a 1 year agreement with them.
In the 1 1/2 year since I left Sprint, I have paid T-mobile $2700 in monthly fees, plus purchasing two blackberries and one flip phone. Sprint lost out because of a bad policy. | |
| | | 
Iridium
Premium
join:2003-04-02
Los Angeles, CA
·DSL EXTREME
| Re: no surprises here said by Boomerang86 :I left Boost Mobile last year (I'm one of their 4Q customer losses) mostly over poor text message delivery, but also for a change to their PTT charges. Now, even if you never use that feature, if someone chirps you it still costs the Boost recipient $1.00 a day. I was getting strangers PTTing me and running down my account. I'm on Amp'd PAYG (Verizon MVNO) now and loving it! Yeah, I was on Boost before, and I ran into that same problem. Random morons chirping you asking you "Who Dat?" and it costing me money. I have been with nextel for 2 years, main problems with nextel are horrible text message delivery, and old fashioned, ugly phones. Nextels Motorola phones are at least 2 years behind everyones in terms of features. I think Nextel has better CS than Sprint, hands down,because they deal with mostly corporate customers.
Thinking of dropping nextel and getting a T-Mobile Dash, or Cingular and get an 8525 or the HTC Kaiser.
Nextel needs to hurry up and come out with QChat, iDen sucks more each day.
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Start the Revolution, download Opera, »www.opera.com | |
| | fiberguy
My views are my own.
Premium
join:2005-05-20
| That sucks to hear what Boost mobile did to you.. but this is about Sprint/Nextel.. not Boost.. Boost is a whole different company.
--
"Wipe out the national deficit over night... Tax the stupid!" - about 50 gMail invites available. PM if you'd like one. | |
| | | jtel
join:2005-06-28
Bristol, RI
| Re: no surprises here "Boost is a whole different company."
Boost is owned by Sprint. Its been talked about frequently on wireless bb's that Boost's popularity and fast growth has hurt the Nextel network. It thats the case then Boost is one of the reasons that Nextel is losing customers.
I can't stand Nextel myself. I have a friend that has one and when I call him 90% of the time I get two recordings telling me to wait 'while they locate the subscriber' and then it sends me to voicemail. The network has no idea where its subscribers are. | |
| | |
Iridium
Premium
join:2003-04-02
Los Angeles, CA | Boost is an MVO for nextel. All problems transfer over FYI. And I did relate my service with nextel, because I am a nextel customer. I don't like calling people out, but you stuck your hand out. | |
| marky2306
join:2004-01-19
Ballwin, MO
| Dropping as well I am dropping Nextel as well. I was with them for several years and liked them during that time. My brother was also with Nextel, but dropped them after Sprint took over due to call quality problems. At that same time as well, my co-worker was having the same dropped calls problems.
I wasn't experiencing the troubles that my brother or co-workers were having to their degree. However, I am going to switch to Verizon (the same service that my brother is currently on) as soon as I can. I got annoyed with them when I complained that my text messages from OTHER carriers were arriving at least 45 min to about a day later. I called up and eventually spoke to a supervisor who said it was the OTHER carriers fault. I was so pissed. I can understand that argument if it was just one carrier but more than one. Please.
Mark | |
| 
No Limit
Just Say No To Social Promotion
join:2000-10-07
San Francisco, CA
·Comcast
| Re: Sprint to Cut 5,000 jobs; Stock Plunges I've only dealt with customer service on the telephone a couple of times and never had any hassles even when I was porting my number from Cingular. I usually just go through the eCare thing though if I have a customer service question. The reception near the university I used to attend was sort of spotty, but overall the coverage is better than Cingular. A lot less dropped calls and static ever since I switched over. I just wish they had a better selection of phones. | |
| JPGrimmace
join:2003-09-16
Pontiac, MI
| I'm Free! I was one of the victims as well. Sprint took over and my Nextel service almost immediately went to crap. I gave them a few months before I called to report an issue though, as I figured they were aware of the transitional issues. From that point, I six about 6 more months of consistently crap service along with incompetent and rude sales and support staff(dishonestly commented in my account that I wouldn't be happy unless my service was 100% perfect while labeling my as a malcontent).
They were absolutely aware of the mess they were causing and were downright arrogant in their response. The contracts these companies offer should be outlawed. Thank god mine finally expired recently. | |
| 
odreian615
join:2006-01-18
Chicago, IL
1 edit | Comcast is licking its chops as we speak
Why oh Why Sprint didnt you merge with Verizon instead of Nextel it would've made more since in the first place | |
| |
tc1uscg
join:2005-03-09
Saint Clair Shores, MI | Re: Comcast is licking its chops no, more like AT&T | |
| tmc8080
join:2004-04-24
Floral Park, NY
| what have you done for customers lately? Erase
Volumes (of)
Dispassionate
Orders (for service)
?
They've NOT cut prices, improved service, offered cheaper phones, cut their "SIGN UP FEE of $35" or other goodies add on taxes and fees.. so what have you done for US lately?
All those promotions to lock in customers for another 2 years have failed miserably.. good, hope they keep losing money. Each and every industry they partner with (cable industry) keeps raising prices, which does not look good for bundling as the discounts are getting thinner and thinner.. | |
| 
GilbertMark
Premium
join:2001-05-02
Gilbert, AZ
·Cox HSI
| Yawn. The article blurb says how they lost 300,000 subscribers so you would think the company is in real trouble. That's what inticed me to read the article to see what was really going on and I learn that they recently signed 740,000 new customers with a net base of 53.1 million subscribers. Doesn't look like the company is in trouble to me. All the big companies are cutting 5,000 workers these days it seems.
--
Got a V3 or a V3i or an L7? Want to get the most out of them? Check out my sites »hacktheV3.com and »hacktheV3i.com and »hacktheL7.com
| |
| |
inteller
Sociopaths always win.
join:2003-12-08
Tulsa, OK
| Re: Yawn. those are not sprints customers, those are the various MVNOs' customers. It means that the Sprint brand is failing to attract new customers, but the MVNOs are. So if the customer base moves to mvnos, the only way Sprint can maintain revenue is to jack up the price of service to MVNOs. They in turn jack up their prices to their customers and those customers leave. Everyone loses. | |
| yahtzee
Premium
join:2000-12-03
Richmond, VA
| The Future We will see. With WiMax coming and Sprint raising their credit guidelines to weed out the no-pays and delinquents, we will see what happens. Biggest EV-DO network, REV-A about to be everywhere and people still bitching about coverage not working where they are. No carrier will be everything to everyone - but Sprint will be close by 2008.
5,000 jobs isn't anything considering the scope of merger that took place.
I love seeing posts on cell carriers.....there will always be people that are unhappy and there will always be people that are happy.
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If ever offered a breath mint - take it. | |
| |
odreian615
join:2006-01-18
Chicago, IL | Re: The Future and it'll be a damn shame when TW and Comcast buy them out for cheap | |
| | | yahtzee
Premium
join:2000-12-03
Richmond, VA | Re: The Future Both? How will that work? | |
| 
cableties
Premium
join:2005-01-27 | Nextel? [BEEBOOP] Hey bob?
[BEEBOOP] Yeah?
[BEEBOOP] Whatcha doin?
[BEEBOOP] Standing in line. You?
[BEEBOOP] Nah. I'm jellin. You jellin?
[BEEBOOP] Yeah, like a mellon.
... | |
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See 9 replies to this post | |
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Sprint to Cut 5,000 jobs; Stock Plunges
This is on the morning Broadband Bytes why repost?
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