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Spyware Hypocrites
Corporate America plays both sides
(old news - 12:23PM Friday Jun 04 2004)
tags: privacy · spyware
Companies are playing both sides in the war on spyware; applauded for fighting the internet scourge by offering consumers feeble anti-spyware services, while working to preserve marketing relationships with the very companies filling your PC with garbage. Spyware "removal" tools that don't actually remove spyware, or products that refuse to remove adware of marketing partners - are becoming all too common in a war on spyware that's little more than a well staged song and dance.

Earthlink recently received webwide applause for releasing a new anti-spyware application that detected all of the assorted marketing nasties on your PC. The glorious press release served its purpose, pegging the company as a kind and concerned netizen, while Earthlink also kindly offered a new stat page that tracks just how serious the problem has become.

"There are Twenty-Eight instances of spyware on each user's PC!" the company proudly proclaimed.

Of the hundreds of outlets that covered the story and heaped praise on the ISP, only a handful actually mentioned that once the application identifies all of this foul malodourousness, it simply then leaves it all intact. Earthlink was in essence praised for standing in a street and pointing to a mugging.... .

Why won't they remove the spyware? Perhaps it's a fear of impacting the functionality of some applications, which require certain adware files remain intact to run properly (which their technicians must then support). It's also likely the company didn't want to piss off litigation-happy marketing companies who are at the heart of an incestuous and profitable marketing orgy.

Earthlink obviously isn't alone; AOL is planning their own spyware removal tool as an added service to subscribers. We'll be absolutely shocked if the product eliminates the intrusive aspects of both Weatherbug and Wild Tangent, two marketing applications recently bundled with AOL Instant Messenger. It's not that big a deal, we suppose; Wild Tangent only requires a twenty-four step process to remove it from your computer.

This week finds Yahoo joining the hypocrite's parade say critics, releasing a spyware removal toolbar beta that doesn't remove the adware of their marketing partners (or anyone else for that matter) by default. According to eWeek, Claria (the makers of Gator and the company that sued PC-Pitstop for calling Gator spyware) receives 31% of its revenue through Yahoo's Overture ad listing service.

Yahoo also has an extensive relationship with WhenU.com, the company that calls its business "contextual marketing," and is currently suing the state of Utah for a recent law that makes no distinction between adware or spyware. WhenU was also recently caught artificially inflating their Google rankings via "cloaking".

In the war on spam, we're seeing an increasingly strong line being drawn between "legit e-mail marketing" (when it comes from a partner of AOL, Yahoo or Microsoft), or "spam" (when it comes from an offshore porn empire). That same demarcation process is occurring in the war on spyware; where "adware" is an accepted nuisance and "spyware" is a troublesome scourge.

Why? Such semantics allow the marketing industry to spend four years penning legislation like the "Can Spam Act". That glorious law pretends to protect the consumer, but actually protects the marketing industry and allows them to legally spam - provided they jump through a few hoops. You can bet you'll soon see a new law - also written by the marketing industry - that pretends to protect the consumer from spyware. Instead it will offer the marketing industry legal protection, in case one day you awake and decide to get angry about the bubbling cyber-infestation you once called a PC.

Companies are increasingly playing both sides in the spyware/adware battle; garnering public praise for "protecting" their users from marketing garbage, yet doing all they can to maintain their profitable marketing relationships with many of these sleazy companies. The large providers and portals are undeserving of praise unless they're willing to offer real spyware/adware removal programs that finish the job and force them to pick a side.

Related:
  1. McAfee’s Security Threat Predictions
  2. Spyware By Sears
  3. Why Is NY's AG Urging ISPs To Embrace Spyware Company?
  4. Senators Push To Strip Telco Immunity
  5. Shocker: Informed Consumers Want Privacy, Not Tailored Ads
  6. Government Stalls Handover Of Telco Immunity Lobbying Records
  7. Court: Uncle Sam Must Hand Over Immunity Lobbying Docs
  8. Obama Protects AT&T, Verizon Lobbying Records
Forums » Spyware Hypocrites
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Post a:
homeshark

join:2001-03-09
Saint Petersburg, FL

what?

mmhmmm i dont get it

Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
·AT&T Yahoo

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HA!

quote:

Earthlink was in essence praised for standing in a street and pointing to a mugging.... .

God I love the honesty on this site
--
Good judgement comes from experience, and experience comes from bad judgement.

Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:

Re: HA!

Dang, I do love it too. I tried their tool and then used Spybot and ADaware to clean which their tool doesn't.

Don't forget that Dell is doing the same thing.

Pointing at the SPYware and then leaving the end users with "the finger", as it were, and not pointing further to actual solutions plus any of the ways of cleaning it off users PCs when they call for help.

Regards,

Doctor Olds

Sparrow
Crystal Sky
Premium
join:2002-12-03
Sachakhand

said by Dennis See Profile:
quote:

Earthlink was in essence praised for standing in a street and pointing to a mugging.... .

God I love the honesty on this site
That's what BBR is here for.

Many people have long suspected the corporate world is creating infections just to cure. Here is just one recent thread from our »Security Forum:


»Could PC makers be creating all of these virus's


Many utilities claim to remove various pieces of malware, when in fact they leave traces all over the registry and in file folders, where an average user will never look. Some registry clean up utilities do not find the entries either, and sifting manually through the registry is the only sure way to find MOST of the misses.

Many software product traces are left in HKEY_CLASSES_ROOT\CLSID and other keys in the registry. In order to find these leftover "traces," one would need to sift through almost every CLSID to detect them, and then may not find the leftovers, because the corps are wise enough to give "clueless" additional names to these entries.

BAH!
--
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Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
·AT&T Yahoo

Host:
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Re: HA!

I completely agree!

I've always suspected anti-virus companies really do nothing to fight virus's, just stem the tide.

it's like a symbiotic relationship? Why kill your host and source of revenue?

Just like with the telephone and telemarketing, online companies are going to learn they can be the cause and solution of the problem and profit on both fronts.
--
Good judgement comes from experience, and experience comes from bad judgement.
Schnook
I Flatulate On Your Approximate Azimuth.
Premium
join:2004-04-12

Corporate Hypocrite...

...is redundundant.
ftcnt

join:2004-03-05
Toronto, ON

Re: Corporate Hypocrite...

The article presents a strong argument that corporations are influencing legislation that favor their interests over those of pc users. Sad

footballdude
Premium
join:2002-08-13
Imperial, MO

said by Schnook See Profile:
...is redundundant.

So, you're saying that anyone who is involved in any way with any kind of incorporated business is somehow a hypocrite? Who are you, Karl Marx?
Schnook
I Flatulate On Your Approximate Azimuth.
Premium
join:2004-04-12

Re: Corporate Hypocrite...

You'll learn, about the time you dry out behind your ears.
--
So long and thanks for all the fish!
Taranis

join:2001-12-06
Mount Vernon, WA

agreed

That's typical of the way things are done nowadays. This is just one example of legislation to protect the corporate bottom line, at the expense of everyday citizens.

Twilight6502

join:2003-08-12
Westlake, OH

EarthLink is also posting bad information

From EarthLink's site:

"Adware cookies are pieces of software that Web sites store on your hard drive when you visit a site. Some cookies exist just to save you time-for example, when you check a box for a Web site to remember your password on your computer."

Cookies are not pieces of software! They are plain text files that cannot be executed, and can only be read and updated by the Web browser. Companies that provide false information in "public service" messages are making people paranoid about the wrong things, while managing to make themselves look like idiots.

I guess that's what happens when you let the marketing department write technical content.

KeepOnRockin
Music Lover Forever
Premium
join:2002-11-08
Beaverton, OR
·Comcast

Re: EarthLink is also posting bad information

said by Twilight6502 See Profile:
From EarthLink's site:

"Adware cookies are pieces of software that Web sites store on your hard drive when you visit a site. Some cookies exist just to save you time-for example, when you check a box for a Web site to remember your password on your computer."

Cookies are not pieces of software! They are plain text files that cannot be executed, and can only be read and updated by the Web browser. Companies that provide false information in "public service" messages are making people paranoid about the wrong things, while managing to make themselves look like idiots.

I guess that's what happens when you let the marketing department write technical content.

lol. That sounds like non-informed people talking again. That's like the news still calling Napster a "web site". Yes, Napster does have a website, but the program itself is an application. P2P applications are just "sites" to the news

TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL

said by Twilight6502 See Profile:
From EarthLink's site:

"Adware cookies are pieces of software that Web sites store on your hard drive when you visit a site. Some cookies exist just to save you time-for example, when you check a box for a Web site to remember your password on your computer."

Cookies are not pieces of software! They are plain text files that cannot be executed, and can only be read and updated by the Web browser. Companies that provide false information in "public service" messages are making people paranoid about the wrong things, while managing to make themselves look like idiots.

I guess that's what happens when you let the marketing department write technical content.

Yeah seriously, it's just data. Why someone had to call it something cute like a cookie was just dumb.

sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
·RoadRunner Cable

Re: EarthLink is also posting bad information

said by TechieZero See Profile:
Yeah seriously, it's just data. Why someone had to call it something cute like a cookie was just dumb.
So what would you have them be called? "Reminders" to remind the webserver of some data it had set for you? Something worse to conjure up even more fears? Just plain "files"? :P

The "cute name" thing has been going on since the birth of programming.

Cookies are delicious delicacies.
--
Think Spyware's bad? TCPA is worse. Fight it!
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angryinch

join:2004-04-01

Re: EarthLink is also posting bad information

"AOL is planning their own spyware removal tool as an added service to subscribers."

Still waiting patiently to see if AOL's spyware remover will wipe AOL itself off the drive....

TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL
How about just calling it DATA...

Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY
·Qwest.net

This is why....

I like SpyBot Search&Destroy. The fact Ad-Aware regularly sends nasty grams to the SpyBot crew over the fact Spybot scans and deletes files in Ad-Aware's guarantied files means SpyBot doesn't really care who they hack off, if it is spyware it doesn't matter were it is it's gone.
--
»www.gobpl.com

Rogue Wolf
Ate The Last Of The Pumpkin Pie

join:2003-08-12
Troy, NY
·RoadRunner Cable

Imagine if others started doing this sort of thing

"I'm sorry, Mr. Smith, but I've run a thorough analysis... you have a rare form of cancer, and if it's not treated soon it could prove to be fatal."
"Oh my God! Doctor, what kind of treatment do I need?"
"I dunno."
"But... then can you direct me to a doctor who can treat this?"
"Sorry, can't help you there."
--
This signature is IQ sensitive. If you are reading this message, your IQ is insufficient to grasp the sheer genius of the real signature.
Lethal8472

join:2004-02-24
Loretto, KY
clubs:

Re: Imagine if others started doing this sort of thing

I agree. These people are hyping up this magic spyware tool that will fix all your spyware problems forever, and all it does is point it out. Not many average users could manually remove spy or ad ware themselves.

rchandra
Stargate S G-1 And Atlantis Fan
Premium
join:2000-11-09
14225-2105
clubs:

lawsuits everywhere

said by Karl Bode:
Why won't they remove the spyware? Perhaps it's a fear of impacting the functionality of some applications, which require certain adware files remain intact to run properly (which their technicians must then support). It's also likely the company didn't want to piss off litigation-happy marketing companies who are at the heart of an incestuous and profitable marketing orgy.
That's precisely it. I liken this sort of thing to Scott Richter suing entities like SpamCop and SpamHaus. Gee, let's take a stand, only to be mowed down by your adversaries in trumped up lawsuits. (uhhh....Scott? Your target, if anything, should be the millions of sysops who chose to refuse to accept your mail, not the people who simply put together an interesting list.)

It's also a support liability. Sort of like you mention, the instant QuickBooks or Word doesn't work, they'll be gunning for the spyware and adware remover authors/publishers faster than you can say, "Jackie Chiles."
--
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eburger68
Premium,MVM
join:2001-04-28

Security Forum Discussion

Hi:

For those interested, we've got a discussion on just this subject going on in the Security forum:

»Yahoo Gives Adware a Pass

Best,

Eric L. Howes

schnuggles
Stays Crunchy In Milk

join:2003-06-07
Deming, NM

It just keeps gettting worse.

Dell users are in the same boat: Dell will tell you that spyware is affecting your machine but "due to software agreements that have been accepted, Dell cannot assist in the removal of said programs." They *will*, however, sell you an anti-spyware package! Go figure...

Between stupid moves like the above, and the now-abysmal state of Dell's tech support, they've removed themselves from my consideration or recommendation...the same should happen for the parties listed in the story.
--
Salus Populi Suprema Est Lex-Cicero (106 BC - 43 BC)

winky
Turn Left At The Moon

join:2001-02-11
Saint Louis, MO

Re: It just keeps gettting worse.

It's funny how many Dell customers become my customers AFTER they talk to Dell tech support.
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viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL
·Bright House

My opinion

That's why I will only use or try to use the best I can software that has no special interests with these dirty dog spyware/adware companies like Claria and When U. Yahoo gets most of there revenue from ads so it's no wonder they talk out of both sides of there mouth.

Then we have programmers integrating adware/spyware into there software. Sometimes your able to remove the adware/spyware with no harm to the actual program, most of time you can't. Or we have websites tricking you into installing this adware/spyware crap or installing without your knowledge.

I am sure some people won't agree with me, saying it's all part of getting stuff for free. That is true but I would rather pay for it but that doesn't always guarantee that I will be adware/spyware free. Just because someone wants the adware doesn't mean I should suffer getting it.

My_anon_name

@direcpc.com

Story/commenters confused

The article and commenters all seem to be confused on this point. Earthlink is using a trial version of Webroot's program. You can scan all you want for free. To actually *use* the program and remove spyware, you'll need to pay for the full version.

rwhubert
Bipolar Athlon
Premium
join:2002-07-26
Atlanta, GA
·CYBERONIC INTERNET..

Scumbag Marketers

Great work, Bode! Thanks for exposing these marketing scumbags. This ubiquitous marketing barrage will be the ultimate destruction of this country ... this planet. It used to be that only our snail mailboxes, our teevees and our radios spouted this crap. Now, it's our computers. Email, web, next they'll figure a way to exploit Usenet, too. (What? They've done that already?)

You can't go to the toilet without getting marked by something or targeted for some kind of scam. There are damn ads on urinals, fuel pumps, shopping carts, rolling papers, where does it end?

Three words: SPYBOT SEARCH AND DESTROY! Okay, four words.
west_l
MoJo

join:2000-11-17
Palm Coast, FL

Darrin Stevens

I tried to get Semantha to do something about this problem but she broke her nose. In the mean time I spend more time cleaning house than I do surfing. Go figure, I live on the beach. Maybe we should all get together and give Steve Gibson a buck and let him finish his secret project!!

viperpa33s
Why Me?
Premium
join:2002-12-20
Bradenton, FL
·Bright House

Re: Story/commenters confused

said by My_anon_name:
The article and commenters all seem to be confused on this point. Earthlink is using a trial version of Webroot's program. You can scan all you want for free. To actually *use* the program and remove spyware, you'll need to pay for the full version.
What's the sense with just scanning? So I can say OMG, look at all the crap it found? Then Earthlink not provide the tools on how to remove it. As some people are saying, it's a hypocrisy.

If Earthlink, Yahoo, and all the rest are so concerned about the bad stuff then they should provide the tools to get rid of it or point the computer user the way on how to remove it.

oldduke

join:2001-06-15
Gulf Breeze, FL
·AT&T Southeast

Weather Bug and AOL/AIM

I just connected my daughter's computer to the Internet. She immediately got on AIM. So, that's where Weather Bug comes from! I couldn't get rid of it on my wife's computer. Anyway, four hours later munchkin's screen is out of control, her computer is slow (for everything except AIM), and she's yelling DAD!. Spybot identified almost 300 spy programs and got rid of them, including Weather Bug. Inoculation now helps. I think AIM is a menace, and it's obvious they would be the last one to field a successful spyware killer. Ditto for any other e-service that sells advertising. This is not rocket science. Why would they cut off their revenue stream? A Bellsouth tech told me about Spybot.;) Thank you Spybot people.:D
--
Cogito ergo sum, I think.

1 Firewall to fix it

@direcpceu.com

Ya und stuff

Uh, there is no need for spyware removal tools, or adware, or antivirus, or blalbalbalbalbalab.

It's simple, if you can't use a computer without catching a virus (other than a zero user interface type virus) or without installing adware/spyware, then you don't need to use a computer.

3 easy steps to fix the net:

1 Make use of a Corporate level software firewall required to use the internet, punishable by 1 year in prison.

2 All citizens who want to use the internet must attend a 2 month class on how to use the internet, and networking software, failure punishable by 1 year in prison.

3 Persons or companies resbonsible for adware/spyware/virii are to have their genetailia removed in a most painful way, from the lowest peon all the way to the CEO.

My .02, and it would work.
netscape 6

join:2002-03-07
Constantine, MI

Re: Ya und stuff

Your kidding right? Just making sure.
Forums » Spyware Hypocrites


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