Suddenlink Usage Meters Still Don't Work and Nobody Cares
Unregulated Meters Still Causing Major Problems
by Karl Bode 08:13AM Thursday Aug 23 2012 Tipped by Gaff
Last October we received early word that cable operator Suddenlink was going to start capping users and charging overages
, a leaked memo highlighting that the effort was only "equitable." After apparently needing some time to get their billing and metering systems in order, Suddenlink started imposing the limits on all users this past Spring. An e-mail sent out to users informed them that to "further enhance your experience, a monthly usage allowance will be put into place for all residential (non-business) Suddenlink Internet accounts" starting this summer.
You can just spend a few minutes perusing our Suddenlink forums
for a quick look at how Suddenlink's efforts are going. There are countless threads popping up where users say their ISP-provided usage meter doesn't match their router logs, or that they were billed for over-usage at times when they weren't even home.
More than a few users are complaining
that the company has even been consuming numerous gigabytes of data during times when they had no power whatsoever due to storms
. Despite the fact that nobody appears to be listening to their complaints, users keep tracking the discrepancies
, and tracking just how inaccurate the meters can be:
So I have been keeping tabs on Suddenlink's usage meter (I think it's a repugnant money grab that needs to be regulated by the state or federal government, but that's neither here nor there) and noticed a gigantic issue a couple of days ago.
For the most part it has been accurate to what my router (WRT54GL running Tomato 1.28) has told me, except for 8/18 where Suddenlink believes I used ~23GB and my router confirms I only used 2.22GB (a difference of 936%).
And also on the 18th, there was a gigantic thunderstorm here that knocked the cable out (both TV and Internet) from around 5:00pm - 11pm. I can only assume that this outage somehow negatively affected their meter and is the source of the problem.
Virtually every ISP we've seen implement meters has had a very hard time measuring usage accurately, yet regulators continue to ignore the problem Consumer advocates have so far avoiding this as an issue that needs championing -- but there's several hundred threads in our forums that prove it certainly does.
| |pnh102Reptiles Are Cuddly And PrettyPremium
Mount Airy, MD
Useless Government I would hope that people who have alternatives with no caps, or more reasonable caps, can seek those out. But again I ask, where is government here? Companies that provide metered services are supposed to be regulated so that said metering is done in a fair manner. Why should ISPs be exempt from this?
Romney/Ryan 2012 - Put a couple of mature adults in charge.
·Time Warner Cable
·Verizon Online DSL
Re: Useless Government If the ISP has crappy meters, and they're billing according to those meters, they should absolutely be held responsible for fixing said meters.
It's not like it's difficult to make a meter work correctly. Mobile providers have done things correctly for the past few years. Comcast seems to be doing a reasonable job, albeit at a lower resolution than I'd like to see. Time Warner Cable is actually doing a better job than any other wireline provider; usage is measured down to the hour in markets where they'll discount your bill $5 in exchange for $1 per GB overages above 5GB (I'll keep my unlimited plan, thank you very much).
Suddenlink, Cogeco and AT&T on the other hand apparently don't know how to measure usage on their own networks, and as a result shouldn't bill anyone for overusage. Until they fix their meters, anyway
I wonder what Suddenlink would measure my usage as, these days. I've used 41GB according to TWC since the 15th; if I kept that up on Suddenlink I'd end up well under their cap for their $100-or-so tier. Unless of course their meter was broken...
| |gatorkramNeed for SpeedPremium
Re: DU Meter
said by axiomatic:The problem with du meter, and programs like it, at least from way back when I was using du meter, it only ran on 1 computer.
These customers need to use Hageltech "du meter" and keep busting Suddenlink in overcharging. Nothing embarrasses a company in to action like actionable proof.
I still think the best advice at this point is custom firmware running on your router. I don't know how many consumer level routers these days have traffic logging in them by default.
What the heck is a GatorKram? »www.gatorkram.com