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T-Mobile Pushing Users Off of Grandfathered plans
by Karl Bode 09:00AM Wednesday Oct 16 2013 Tipped by spike010101 See Profile
T-Mobile is sending letters to customers on grandfathered rate plans informing them they'll soon be migrated to T-Mobile's newer "uncarrier" pricing plans. That's something that may or may not appeal to users depending on their usage, though for some it may be a considerable price hike.

"Keep in mind these old plans go as low as the $2.99/month T-Zones unlimited data plan which surprisingly has been grandfathered all the way to LTE," writes in user spike010101 See Profile.

"Maintaining thousands of rate plans is the norm in the industry, but we think it creates unnecessary complexity," T-Mobile informs users. "Simple is better, which is why we’re reducing the number of older plans in our systems. We’re giving customers on these plans the opportunity to choose a plan that best meets their needs. For the vast majority, their plan will provide similar or better features at a comparable price."

The full letter can be found below (click to enlarge):
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jseymour

join:2009-12-11
Waterford, MI

I Dunno...

I'm a new T-Mobile customer, so it's hard for me to say. On the one hand: T-Mobile's pricing is so mind-bogglingly lower than the other three, that it's hard for me to see what would be the beef. On the other hand: We came from a really inexpensive voice- and texting-only plan on Sprint, that had been grandfathered for quite a while. I imagine, had they up and said "We're killing your plan, choose a new, more expensive one," we'd have been annoyed.

On the third hand: $3/mo.?!?! Really? Their account processing costs have to be higher than $3/mo.

Jim
BlitzenZeus
Burnt Out Cynic
Premium
join:2000-01-13
kudos:3

Re: I Dunno...

T-Zones was an old egprs plan for unlimited handset wap data originally, and it was different than internet plans too. If you wanted internet on your phone that was a more expensive plan.

T-Zones was a relic, but if they didn't have smartphone which t-zones shouldn't have been providing internet for then moving them to a full internet plan would have been overkill. I don't have a data plan on my phones on purpose, and if I was forced to get a data plan I didn't want to pay for I would be pissed.
--
I distrust those people who know so well what god wants them to do because I notice it always coincides with their own desires- Susan B. Anthony
Yesterday we obeyed kings, and bent our necks before emperors. But today we kneel only to the truth- Kahlil G.

winsyrstrife
River City Bounce
Premium
join:2002-04-30
Brooklyn, NY

Hmmm...

Does this include my "no contract $30, 100 minutes, 2GB data a month" plan?

ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL

Re: Hmmm...

I'll take that select value plan in the letter over my $30 plan. something tells me that I would finally get my roaming data back.
--
A sane approach to our federal budget: Ignore the tea party

fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA

Re: Hmmm...

Where is that Select Value plan mentioned in the letter? When I go to T-Mobile, all I'm presented with is my current plan (Unlimited voice, text, and 2GB data) for $$70/month. I've been a customer for nearly 9 years, I'm tired of getting shafted with new customers getting a better deal.
--
Teabaggers: Destroying America is Priority #1
BosstonesOwn

join:2002-12-15
Wakefield, MA

Re: Hmmm...

ahmm then why not jump to the new customer better plan ? They give you that option here.

fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA

Re: Hmmm...

Because, AS I WROTE IN MY ORIGINAL RESPONSE, all I'm presented with when I log on and choose Change Plans is the plan I'm currently on. There are no other choices presented to me.
--
Teabaggers: Destroying America is Priority #1

nooooo

@verizon.net

Re: Hmmm...

They are sending letters and making offers to each customer individually only if you are getting switched. You can't sign up for it.
BosstonesOwn

join:2002-12-15
Wakefield, MA
GO TO A STORE.

fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA

Re: Hmmm...

I shouldn't have to make a special trip to a store. So much for great customer service.
--
Teabaggers: Destroying America is Priority #1

ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL
read the letter that's posted above in the picture.
BlitzenZeus
Burnt Out Cynic
Premium
join:2000-01-13
kudos:3
Is that the special walmart plan? I liked the idea of that plan, great for people who text, and use data only for the most part. If they pulled it that early it wouldn't be a good move.

winsyrstrife
River City Bounce
Premium
join:2002-04-30
Brooklyn, NY

Re: Hmmm...

Yeah it is the Walmart plan. I had to jump through hoops to find it online, but it's a perfect fit for me. My bill went from $110 to about $70 (two phones). I barely use 10% of the 2GB, so data usage is never an issue.

The article may be about post paid, I dunno. I wanted to be sure of what is being discussed.
--
"Suddenly everything is fainting, falling from a broken ladder's rung. There's a jolt exhilarating from the phone I'm holding...
I hear the words of what I'll become, how eager the hands that reach for love."
- Blind Melon - New Life
wkm001

join:2009-12-14
I thought it came with 5GB of full speed data? I think this is a prepaid plan so it should be effected. Isn't this article about post paid plans?

noooo

@verizon.net
That is an existing prepaid plan which is still available. This move only affects grandfathered postpaid plans that people have been on for years.
mister2d

join:2001-12-24
Baltimore, MD
Why not then change to the no contract $30, 100 minutes, unlimited data (5GB LTE) a month plan?
biochemistry

join:2003-05-09
92361

Sure...

Unnecessary complex? For who? Certainly not the customer who is well used to their current plan if they have had it for so many years. For the customer service reps? Are you saying the ones that work for T-Mobile are dumber than the ones that work for Verizon which maintains their grandfathered plans.

You would earn my respect by not lying and just admitting you want to make more money off your customers.
--
Unicorns Show ponies Where's the beef?

PapaMidnight

join:2009-01-13
Baltimore, MD

1 recommendation

Re: Sure...

quote:
...Verizon which maintains their grandfathered plans.
I imagine that if T-Mobile implements this successfully, Verizon may take a hint and start doing the same (similar to how practically every provider cloned the Jump! program within a week). Remember: usually one of the very reasons people maintain their old Verizon plans is for unlimited data - something T-Mobile actually offers.

carpetshark3
Premium
join:2004-02-12
Idledale, CO
I read a few of the phone forums. A lot of those with the grandfathered plans have ways to abuse them and get unlimited data for the T-zone price. Since the few cheat the system - we all have to pay. I do have data, but mostly use my wifi at home. I use the phone as a phone and a PDA, not an entertainment device.

We do own a phone that does T-zones only. Since I bought the phone outright, and the user doesn't want data - he doesn't use it - we never signed up for T-zones.
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Re: Sure...

The same that happened with Grand Central and MyFav5. It was easy to obtain 300minutes of usage for $50 from TMO and get unlimited calling to and from EVERYONE in the US. All you had to do was put your GC number as a Fav5 and pass the number out and make all your calls using that number.

TMO killed the Fav5 after they started catching on.

PapaMidnight

join:2009-01-13
Baltimore, MD

Re: Sure...

I always wondered why that disappeared so fast...
TBBroadband

join:2012-10-26
Fremont, OH

Re: Sure...

It's also why other carriers started to get rid of it. It was a loss to them on voice minutes before the unlimited.
Rakeesh

join:2011-10-30
Mesa, AZ
Reviews:
·Sprint Mobile Br..
·Cox HSI
That complexity is handed down to their information systems. They probably wanted to make a backend change or something, and realized that making changes was difficult because they had so many plans. So their idea is to remove a bunch of these older plans to simplify it, which will reduce their maintenance costs.

This would make sense to me. T-mobile is trying to be a value provider, which means that overall they operate at a lower profit margin. Naturally, they need to keep their costs down, and this is one way to do that.

cb14

join:2013-02-04
Miami Beach, FL
Reviews:
·localphone.com
·Google Voice
·Callcentric
·AT&T U-Verse
·T-Mobile US
·magicjack.com
So, they do not want to confuse me with my 8 years old plan and help me out of my confusion by jacking up the price. I could not care less about data, but I cannot afford to lose my $ 40/month plus junk plus taxes grandfathered voice plan. I hope i will not get this letter.
SunnyD

join:2009-03-20
Madison, AL

Shame they can't offer this to everybody.

Just like the "hook" offers that providers give people to lock them into contracts for the first year or just get them to sign up for service... if they can provide this deal to a subset of customers, they should just "simplify" their billing and offer it to EVERYBODY.

mahermusic

join:2001-07-06
U.S.A.
Reviews:
·Vonage

2 recommendations

Funny that this is happening...

Funny that this is happening. I was (until 2 months ago) one of those aforementioned grandfathered T-Mobile customers, going all the way back to July of 2000 with a T-Mobile (actually VoiceStream... remember them?) $29 Nationwide T-Zones Talk & Text plan. My wife had the same plan as well starting in 2002. It included 300 anytime minutes, free weekends, 300 text messages, 30 picture messages and 1 MB of T-Zones access. All that we needed, until we each upgraded to smartphones about two years ago. T-Mobile allowed us to keep our $29 grandfathered plans, and we just added the $20 for 2GB data. $49 each, plus $5 loyalty discount, plus 15% corporate discount.

About two months ago, we decided, after 13 years, to throw in the towel on the grandfathered plans, and go with their new unlimited everything family plan. My bill is $50, my wife's is $30, and we also added on each of our moms for $10 each. (I can add one more $10 line if I ever need it.) Still getting $5 customer loyalty for lines 1 & 2, and still getting 15% corporate discount on the entire bill, and the bill comes out exactly the same as before, but we've got unlimited everything (we never even come close to the 500MB data before they slow it down), and both our parents have their phones that they can use as much as they want....all for what we were paying before!!! T-Mobile is the best!
--
Guns Will Be Gone. Period. Thank OUR President Obama for putting the lives of our children ahead of special interests.
--
Guns Will Be Gone. Period. Thank OUR President Obama for putting the lives of our children ahead of special interests.
Badonkadonk
Premium
join:2000-12-17
Naperville, IL
kudos:5
Reviews:
·Dish Network

Re: Funny that this is happening...

said by mahermusic:

Funny that this is happening. I was (until 2 months ago) one of those aforementioned grandfathered T-Mobile customers, going all the way back to July of 2000 with a T-Mobile (actually VoiceStream... remember them?) $29 Nationwide T-Zones Talk & Text plan. My wife had the same plan as well starting in 2002. It included 300 anytime minutes, free weekends, 300 text messages, 30 picture messages and 1 MB of T-Zones access. All that we needed, until we each upgraded to smartphones about two years ago. T-Mobile allowed us to keep our $29 grandfathered plans, and we just added the $20 for 2GB data. $49 each, plus $5 loyalty discount, plus 15% corporate discount.

About two months ago, we decided, after 13 years, to throw in the towel on the grandfathered plans, and go with their new unlimited everything family plan. My bill is $50, my wife's is $30, and we also added on each of our moms for $10 each. (I can add one more $10 line if I ever need it.) Still getting $5 customer loyalty for lines 1 & 2, and still getting 15% corporate discount on the entire bill, and the bill comes out exactly the same as before, but we've got unlimited everything (we never even come close to the 500MB data before they slow it down), and both our parents have their phones that they can use as much as they want....all for what we were paying before!!! T-Mobile is the best!
--
Guns Will Be Gone. Period. Thank OUR President Obama for putting the lives of our children ahead of special interests.

What you're not getting, that you used to, are subsidized phones on the $10 plan. That's what really stinks. I have a family plan with 5 phones total. On the $10 lines I get phone upgrades every 22 months. So, for example, I can get a Galaxy S4 for $300. That means my monthly cost is only about $24/month. On the new plans I have to pay outright for the phone in addition to the monthly amount of $10.00. In that case, my monthly rate is actually about $10 higher ($34) if the GS4 runs $600 on its own.
jagged

join:2003-07-01
Boynton Beach, FL

Not for everyone

I'm on a Value 1000 family plan and yesterday when I called they offered me nothing different than what they have now, the Simple Choice plans.

The CSR said this change is only for people on Classic or older plans like MyFaves and what not

If anyone's to blame, it's the people with grandfathered plans that have attached their Android phones to a very old service called T-Zones, that was meant for dumb phones, and that costs $5.99 a month per line.

It's those same people who are now complaining like they're entitled to use up data as much as they can while the rest of us pay more.
sonicmerlin

join:2009-05-24
Cleveland, OH
kudos:1

Re: Not for everyone

If that were the real reason for this change then t-mobile would only be killing those t-zone plans. People have been abusing those plans for years, and the number is so few, it makes very little sense for t-mobile to take action now as they update their network and increase capacity.

It amazes me how quick people are to blame other people they don't even know, instead of simply applying common sense- t-mobile is seeing increasing subscriber growth and is now confident they can cut off legacy users without causing a drop in revenue. IOW: greed.
gworkman7

join:2005-10-18
Laveen, AZ

Good deal

I had the 5GB for $39.99 plan. Got switch to UNL voice/data/text with 4.5 cap for $40. I had to call to ask how much unlimited I got (which seemed like an odd question) as the letter did not specify.
nullfield
Premium
join:2007-07-17

Blackberry Minutes and Mail

I'm on the Blackberry Minutes and Mail Plan: 1000 Anytime minutes, Unlimited Texts, Unlimited Data for $59/month (+plus taxes, fees, etc.).

I got one of these letters as well. I was offered a plan with Unlimited Minutes, unlimited text, and Unlimited 4G data for $55 (IIRC, don't have letter in front of me). I'm a little leery about the "unlimited" data. I assume it doesn't include tethering, which was always "unofficially" supported on the blackberry plan. The mods on the old forums posted instructions on how to do this.

The nice thing about the Minutes and Mail plan is that it works fine with my Google Nexus 4, Internet, email, tethering, everything except my blackberry email account obviously.

whiteshp

join:2002-03-05
Xenia, OH

Glad I switched

I was on a grandfathered T-mobile family plan of 1000 min for $49/month when you added data and texting it came in around $80+.

I switched to Ting.com paired with Google voice. Got two Motorola Photon 4Gs for $100 each and my monthly bill for BOTH android phones with talk/text/data is around $29/month. Long calls at home are made on Google voice installed on the phone.

My coverage is amazingly better (Ting voice coverage is on Sprint AND Verizon) and T-mobile can't hold a candle to that price. I did have to buy a nice used phone. But the savings are all in MY pocket by the third month.

Customer support when on T-mobile and Ting were both great. Customer support when on Verizon and AT&T were clueless.
--
--
A democracy cannot exist as a permanent form of government. It can only exist until the corporations discover that money can elect representatives to vote themselves a monopoly, buy media to blame 'The Godless' and forced price inflation on the public.