Re: Not hard...
said by meister_sd:Trust me. The reason I left T-mo is due to their "Executive Customer Relations" department - the place you end up at the end of the road, the so-called highest level. Those reps are the most rude, incompetent people I've ever dealt with in my life. Some of them are just vindictive against you. They just have unprecedented authority to do whatever the hell they want to your account and leave you powerless. Be ready to get the FTC, FCC, BBB, and AG involved.
When companies do that crap to me, I just escalate the complaint and during each escalation, I remind them of how much of their time I'm taking and keep asking if it is worth it to them...... On these small, non-government fees I always win.
| |PolarBear03The bear formerly known as aaron8301Premium
| |said by ZipZilla:I was TRYING to upgrade online, and they were charging me the fee ONLINE. Maybe YOU should STFU and stop talking about things you know nothing about (since you admitted you're not a T-mobile customer).
not to defend tmobile (I'm not a customer) but processing upgrades is a hassle for the carriers in store. upgrade online. no fee. what is there to complain about?
If you want the best deal, STFU and upgrade online.