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 |  Surfinusa Premium join:2001-02-08
| Re: Oh No!! I was going to upgrade my phone The 2-Year contract does not pro-rate until 18-months into your contract, which is ridiculous. The Big 3 should be all on the same page. I think T-Mobile needs to re-think their contract terms along with the $18 handset upgrade.
T-Mobile has some nice features with their product but the terms are suckering the customers. | |
|
  Boricua65
join:2002-01-26 Puerto Rico
| So far so good... Even though I'm with a different carrier (VZW), I haven't had to deal any of that. One way around that fee (if it's possible) is to buy an unlocked phone from eBay and just insert a SIM card and voila activated without any fees.
I bought the LG CU500 for my best friend from eBay unlocked. The phone is for AT&T but when my friend inserted the SIM card, it was active. He loves the phone and has been working for him since. -- Yo te digo, el mundo esta jodido | |
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 |  dentman42
join:2001-10-02 Columbus, OH
·AT&T Midwest
| Re: So far so good... I think the best response is "You're going to charge me a fee? In that case, forget it. You'll get my number port request later today."
Absolutely ridiculous on a GSM provider where all you do is put your SIM in the phone you want to use. I'm on their prepaid service and I've swtiched phones several times without even needing to contact them. Hell, that "handset upgrade fee" is more than I pay per year to keep my service going ($100 90 days after I got the starter phone gave me 1000 minutes and all minutes thereafter as long as I don't let it expire are good for 365 days. So every year I buy the cheap $10 refill, add 35 minutes and renew the carryover for another year. 4th year in and I still have over 700 minutes). Not quite the coverage of Verizon but far better than Sprint and AT&T in this area, and I rarely lose signal. | |
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 |  |   majic07
@rr.com
| Re: So far so good... So let me ask you this, after you tell them your port request will come through later make sure you also tell them that how smart and slick you are for getting out of paying att $18 for the upgrade but paying the new company you choose $36 to activate there. Real smart dude!!!
Now let me ask you this, If a wireless company didn,t charge activation and upgrade fees, give away free phones or discount them close to free, may I ask you where do you think the funding to improve their network comes from? Let me guess you are going to say the monthly service fee that you pay. That maybe be true if you are a local ma & pa wireless company or still operate an anolog network,but when your network spending in one state is larger than the GNP of most small countries you need to get the funding else where to stay on top.(kust look at what they spent in NY, over a Billion dollars) Lets face it technology is not cheap and if you want the best that technology has to offer you are going to have to pay to get it. The fact that you are prepay doesn't even give you the right to even comment on this subject. | |
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  robbob340 K.U. Sweet 16 Premium join:2001-02-15 Wichita, KS | The customer(s) must have upgraded at an indirect. Because the call center rep I just talked to has not been notified of this. Also nothing on HoFo or Tmo news. | |
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 |   PolarBear The bear formerly known as aaron8301 Premium join:2005-01-03
·CableOne
| said by robbob340 :Because the call center rep I just talked to has not been notified of this. Also nothing on HoFo or Tmo news. No, I was upgrading on the website which clearly listed the fee, and I called 611 to inquire and they confirmed. | |
|
  n2jtx
join:2001-01-13 Glen Head, NY
·Optimum Online
| I Want To Love Them I have been a TMO customer for years and I am happy with the service I get but they keep doing things that really make it hard to love them. As the number four carrier, they really need to stop acting like the number one and number two carriers. If Deutsche-Telekom is wondering why their US division is doing so poorly, look no further than how they act. Yes, they may have good customer service but the nuisance fees and surcharges are just as bad as the big three. If I really want to be annoyed and gouged, I will go with VZW or AT&T. At least I will get better coverage in the rural areas. -- I support the right to keep and arm bears. | |
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  meister_sd Premium join:2006-01-29 La Mesa, CA | Not hard... When companies do that crap to me, I just escalate the complaint and during each escalation, I remind them of how much of their time I'm taking and keep asking if it is worth it to them...... On these small, non-government fees I always win. | |
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 |   ReVeLaTeD Premium join:2001-11-10 San Diego, CA
| Re: Not hard... said by meister_sd :When companies do that crap to me, I just escalate the complaint and during each escalation, I remind them of how much of their time I'm taking and keep asking if it is worth it to them...... On these small, non-government fees I always win. Trust me. The reason I left T-mo is due to their "Executive Customer Relations" department - the place you end up at the end of the road, the so-called highest level. Those reps are the most rude, incompetent people I've ever dealt with in my life. Some of them are just vindictive against you. They just have unprecedented authority to do whatever the hell they want to your account and leave you powerless. Be ready to get the FTC, FCC, BBB, and AG involved. | |
|
 rid0617
join:2003-07-20 Greer, SC | Virgin mobile Exactly why I use this company. Prepaid phone, If my balance gets below $5 they add $15 automatically. If I don't use it they add $15 every 3 months. No fees, no funds, no rip offs like this article talks about. | |
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 |   tiger72 SexaT duorP Premium join:2001-03-28 Saint Louis, MO clubs: | Re: Virgin mobile no phone upgrades either on Virgin Mobile either. What you're describing is just like TMO's FlexPay package. | |
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 |  |  rid0617
join:2003-07-20 Greer, SC | Re: Virgin mobile Been using the same phone for 4 years | |
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 |  |  |   JoeG4
join:2001-12-16 945941 | Re: Virgin mobile 18 every 2 years for a new phone isn't a big deal, considering that's almost the difference you save every month for not having AT&T or Verizon lol. | |
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 |  |  |  |  rid0617
join:2003-07-20 Greer, SC | Re: Virgin mobile But don't you have to commit to another 2 year contract? I'm old fashion, you keep me by satisfaction not obligation | |
|
 ZipZilla
join:2005-07-09 Ladson, SC
| no big deal not to defend tmobile (I'm not a customer) but processing upgrades is a hassle for the carriers in store. upgrade online. no fee. what is there to complain about?
AT&T has an upgrade fee.
VZW has an "early" upgrade fee of $20, waived if you do it online.
If you want the best deal, STFU and upgrade online. | |
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 |   PolarBear The bear formerly known as aaron8301 Premium join:2005-01-03
·CableOne
| said by ZipZilla :not to defend tmobile (I'm not a customer) but processing upgrades is a hassle for the carriers in store. upgrade online. no fee. what is there to complain about? If you want the best deal, STFU and upgrade online. I was TRYING to upgrade online, and they were charging me the fee ONLINE. Maybe YOU should STFU and stop talking about things you know nothing about (since you admitted you're not a T-mobile customer). | |
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