T-Mobile Users Say Spotify Still Eating Usage Allotment
T-Mobile recently raised a few eyebrows with the announcement that music streaming services wouldn't count against a user's bandwith cap
. To hear T-Mobile tell it, they'd determine which services would be exempt based on consumer demand, though the announcement still raised the hackles of net neutrality advocates, who'd prefer carriers not intervene in selecting which services get preferred status.
T-Mobile's initial efforts at cap-free music services doesn't appear to be without the occasional hiccup. Users on Reddit have noted that using Spotify still appears to be eating data
from their allotment. In a statement to the press
, T-Mobile states they aren't seeing any problems on their end and offered this advice:
We aren’t seeing anything indicating that Spotify or other apps are using customers’ 4G LTE data bucket, but if you’re seeing this, please ring T-Mobile Care. They’ll take care of you, but there are a few steps you can take first to verify the issue:
1) Make sure you’re looking at data traffic after June 18, when Music Freedom was introduced.
2) Keep in mind that your phone may be doing other stuff that uses your high-speed data while you’re streaming music (e.g. downloading email, updating apps, etc).
3) Many phones come with apps that report total data usage, but this might not use your data bucket. Check your account on your phone or at my.t-mobile.com to see how much of your 4G LTE data bucket is being used.
4) Some non-music content (e.g. album art) may not be covered when it comes from a different data stream. In apps that serve up non-music content, it generally represents a very small percent of total data the app uses. In our quick check with Spotify, it was roughly 1-4% of data used.
While this very well may be user error, it again raises the question of who is verifying that usage caps and other network gear is monitoring consumption and tracking usage accurately? Regulators certainly aren't.