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T-Mobile Wavers On Plan To Charge For Paper Bills
$1.50 fee for not going paperless gets pulled after poor reaction...
by Karl Bode 12:06PM Wednesday Sep 16 2009
With so many carriers now going with paperless bills, the nice thing for a carrier to do is to give you a discount for going paperless, since it saves the company money. T-Mobile decided to go the opposite direction, and was cooking up a plan to start charging customers $1.50 if they wanted to receive a paper copy of their bill in the mail. Not too surpsisingly this didn't go over well with customers used to paper bills, so the company has dropped the plan. Well, for now anyway:
quote:
After an outcry from customers and threats of legal action, however, the company changed its mind. In a statement posted on a company Web page, T-Mobile said it had decided not to implement the fee, "for now." "Instead, we'll be taking more time to determine the fairest way possible to encourage people to go paperless," it said.
New York Attorney General Andrew Cuomo threatened the carrier, arguing that it couldn't start imposing such a fee without voiding customers' long term contracts. "My office will not sit back and let a company change its prices under the guise of "going green,'" says Cuomo.


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babwas

join:2005-04-09
Omaha, NE
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reply to ctggzg

Re: You get more flies with honey

It has nothing to do with being stupid or paranoid. Several years ago I went paperless. I didn't get a single thing in the mail except for junk mail. My wife then had an accident and was in the hospital for a while. I got to thinking and if it was me that was in the accident no one would have paid our bills because they all arrived in my e-mail account. I suppose I could make sure she knows my passwords, but what is going to make her check my e-mail if she isn't used to doing so. When we moved a couple years back I had all my statements start coming paper again. I know she will check the mail. The other thought is what if it was a parent that was incapacitated. I wouldn't have the slightest idea what my mom's e-mail password is.