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story category TeleBlend's Mea Culpa
Global Crossing not to blame for outage...
(old news - 12:52PM Thursday Aug 09 2007)
tags: business · VoIP
As mentioned earlier this week, SunRocket's "preferred replacement provider" TeleBlend has been having trouble servicing SunRocket refugees, and has had several major outages this week. It appears the provider is learning on the fly. This week's lesson? Don't blame your major carrier for outages that aren't their fault.

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Network status updates and TeleBlend CEO Lisa Bickford blamed Global Crossing for this week's outages. After discovering the problems were in fact their own, the company issued a mea culpa to avoid any run-ins with Global Crossing's lawyers:
"During the service disruption, the company inadvertently made public statements that incorrectly implied the outage was due to an issue with Global Crossing's network. TeleBlend would like to state definitively that the cause of the service disruption was in no way, shape or form due to any issue or outage with Global Crossing's network, which continues to serve customers with industry-leading performance and 99.999 percent service reliability."
Some TeleBlend customers continue to e-mail us to say their service is not working properly. Our users also seem to be indicating that there's some line tug of war going on between Packet8 and TeleBlend.

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Forums » TeleBlend's Mea Culpa
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Post a:

jsimmons
Premium,MVM
join:2000-04-24
Falls Church, VA

High entertainment value.

While I feel sorry for the SR customers for having to go through this mess, having lost their service and any prepaid monies, this unfolding story is certainly entertaining to follow. Its hard to tell where this will all lead.

If I was an SR customer, I'd have just written the $$ off as a lost cause and headed for a more stable provider - perhaps Vonage or someone with a track record and better balance sheet.
--
"Everything should be made as simple as possible, but not one bit simpler."- Albert Einstein

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: High entertainment value.

better balance sheet: packet 8
better quality: Viatalk
More subscribers: vonage (or comcast)

It truly is entertaining.

I wonder if teleblend purchased any of SR equipment?

BTY why was sunrockets network commonly going down?
--
www.LakeSemaJ.com
Help me get free trades.3 free if you sign up, $7 after. PM Me

swintec
Premium
join:2003-12-19
Alfred, ME
·RapidVPS
·surpasshosting
·Sprint Mobile Broa..
·VoicePulse
·RoadRunner Cable

Re: High entertainment value.

said by jgkolt See Profile :

better balance sheet: packet 8
better quality: Viatalk
More subscribers: vonage (or comcast)

Even BETTER quality yet, Voicepulse. You get what you pay for with these companies.
bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus

1 edit

Re: High entertainment value.

Yeah, with Packet8, quality. Haven't a problem with them in a LONG time.

N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs
Or, you could buck the BBR trend and stick with POTS

Mine works all the time....

Fast_Eddie

@comcast.net

Re: High entertainment value.

Sorry, I left Verizon as they were overpriced. Verizon can kiss my lily white butt. I wonder why the Verizon wireless service is better priced and better quality?

As far as charges go, I filled a dispute with my credit card company (Chase). They refunded the prorated difference. They also assured me that the refund was a fixed refund, as they know that SunRocket has no intentions of honoring their contract.

ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI
There's nothing wrong with using a small VoIP provider. However, if Lisa turns up on their board, it might be wise to start porting your number to a new provider.

digitalbluecat

@db3net.net

I am glad our problems are entertaining..........

Well I have read most of the negative about the Teleblends customer support and having lost my service during an apparent porting and relocation operation over the last 24 hours let me just say that all my e-mails to Lisa Bickford and her chief of operations, Michael, resulted in answers and action and when my phone service was restored afew minutes ago the COO herself called me from home to verify it.

Kudos to Teleblends and my heart felt concern for their transition of over 50 thousand phones to their own equipment. Give them a break! they are neither crooks or a fly by night operation.

AtlGuy

join:2000-10-17
Marietta, GA

Error

After discovering the problems were in fact their won, the company issued a mea culpa to avoid any run-ins with Global Crossing's lawyers:

I think you meant their own perhaps?
druber

join:2000-04-11
Marlborough, MA

Re: Error


no, global crossing's. as in, global crossing suing them for defamatory statements.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
Teleblend / sunrocket. hmmmmm looks like some things never change no matter what you call yourself
--
You can never be too rich, too thin or have too much Bandwidth

Fast_Eddie

@comcast.net
Trust me, they didn't just decide to post that statement/retraction. Global Crossing threatened them, so they made a public apology for blatantly lying about the problem.

NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo

Crazy

Anyone who does business with any strange company that they are not familiar with is doomed to have history repeat itself.
This is just plain crazy. It just amazes me...
--
If a pretty poster and a cute saying are all it takes to motivate you, you probably have a very easy job. The kind robots will be doing soon.

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: Crazy

"It just amazes me.."

It entertains me personally, i don't know about you.

swintec
Premium
join:2003-12-19
Alfred, ME
·RapidVPS
·surpasshosting
·Sprint Mobile Broa..
·VoicePulse
·RoadRunner Cable

Re: Crazy

said by jgkolt See Profile :

"It just amazes me.."

It entertains me personally, i don't know about you.
Agreed. It is one thing to try and save money on phone service..try and save TO MUCH money, and it will catch up to you.
--
BlockNews.Net- Quality Usenet Block Accounts

NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo

Re: Crazy

Exactly, no one wants to throw money away but I am amazed and entertained at how much time people are spending trying to find dialtone. There comes a time when you need to have one less Starbucks (speaking from experience) and put that money towards bring able to use a phone at home.

Fast_Eddie

@comcast.net

Re: Crazy

I already have reliable service on my wireless. As I don't actually need a landline phone at home, I refuse to pay Verizon, $35 a month for basic service.

SuperCPA
Premium
join:2002-11-28
Dayton, OH
Pigs get fat, and hogs get slattered.

jgkolt
Premium
join:2004-02-21
Lakewood, OH
clubs:

Re: Crazy

bababababababBOOOOYAAAAA

Cramer rules
myokitis

join:2004-06-19
Alexandria, VA

said by swintec See Profile :

It is one thing to try and save money on phone service..try and save TO MUCH money, and it will catch up to you.
Wow, that statement is so true!

fcisler
Premium
join:2004-06-14
Riverhead, NY

TeleBlend Official Statement on Service Disruption

"TeleBlend Official Statement on Service Disruption"

That's a nice statement. Let me release mine:

"The sky is blue"

Now how about an ACTUAL explanation of what you (@%$@@RF up, TeleBlend?

Oh....man....glad I don't have any dealings with this company....they would have lost my money quicker than an idiot at a three card monty table...

Why does methinks that this company also still holes some stocks in asbestos manufacturing companies?
moonpuppy

join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL

Hey Karl....

.....fix the second paragraph please.

Currently:

"After discovering the problems were in fact their won"

Should be:

"After discovering the problems were in fact their own"

Thanks


Steve
I'm a PC, so shut up
Consultant
join:2001-03-10
Yorba Linda, CA

Re: Hey Karl....

Wouldn't it be more polite to send typo corrections to Karl privately than post it on the front page? What's the point of doing it in public?
Techie714

join:2005-08-02
Anaheim, CA

Via Talk coming in clear!

After a bit of a rocky start with Via Talk all is working very well here!

POd Teleblender

@comcast.net

Well - this sux

I switched to Teleblend to prevent a disruption of service. Worked fine for a week.... Now when I try to make a call, a recording comes on telling me that my Sunrocket service has been disconnected and that I can go to myteleblend.net or press "O" to sign up for Teleblend. I already signed up!

What's worse is that people calling me inbound get the message about Sunrocket service being discontinued, too.

Talk about confusion! Great for business!!!!

I finally got to be on hold with Teleblend.... 18 min and counting. At least this time it didnt say "All circuits are busy." and hang up on me.

Heather

@qsoprotection.com

I switched to PhonePower.com

Relatively new voip provider but nice set of features. Good service, and the actually answer the phones! They also told me that the founders were the guys who started DSLExtreme.

digitalbluecat

@db3net.net

Lisa Bickford said she would get me fixed up

Lisa Bickford told me she would get an engineer to fix the problem..

oy vey! still no phone service

Guess I will have to mine more e-mail addresses and spam till its done.

Anyone have Mike Morrisons?
Forums » TeleBlend's Mea Culpa


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