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Telus Makes Usage Caps Smaller
While Customers Keep Paying the Same Price
by Karl Bode 02:45PM Thursday Dec 06 2012
Customers of Canadian telco Telus tell us they're receiving notices telling them they're going to be seeing significantly smaller usage caps while still paying the same price. According to the announcement, customers on the company's Telus High-Speed tier will see their caps reduced from 150 GB a month to 100 GB, while customers on the company's Telus High Speed Turbo 25 tier will see their usage allowance halved -- from 500 GB to 250 GB. The company insists the move, which takes effect starting February 1, is to "to better manage internet investment." Customer reaction in our forums, as you might expect, is far from positive.

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Kearnstd
Space Elf
Premium
join:2002-01-22
Mullica Hill, NJ
kudos:1

Why can't companies just tell the truth?

that lowering caps is a method to increase profits? I would hope most people see it as what it really is, a money grab.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports

Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:3

1 recommendation

Re: Why can't companies just tell the truth?

said by Kearnstd:

that lowering caps is a method to increase profits? I would hope most people see it as what it really is, a money grab.

They did tell the truth... "to better manage internet investment" is basically saying that they want to see a higher return on their investment = increase profits.
--
CheckSite.us | YourIP.us | Reverseip.us
Warez_Zealot

join:2006-04-19
Vancouver
said by Kearnstd:

that lowering caps is a method to increase profits? I would hope most people see it as what it really is, a money grab.

Problem is that the companies own the infrastructure, as well as the media distribution channels, right, etc... As a result, they want to maximize your internet costs so that you are forced to purchase TV services, VOD, etc off them at an inflated rate.

It's my belief that the only way this will ever get resolved is when the government/CRTC steps in and has it so that you can't own the infrastructure and be a content provider as well. Just too much conflict of interest.
--
"You're not supposed to be so blind with patriotism that you can't face reality. Wrong is wrong, no matter who says it."-Malcolm X

Telco

join:2008-12-19

Least Competive Markets

Both the Canadian and American markets are the least competitive and most overpriced in the OECD.

Instead of the costs of the services coming down, they're actually increasing and providing less for it too.

Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
kudos:1
Reviews:
·Verizon FiOS

Re: Least Competive Markets

Canadians are more vicious and the pioneers of this stuff.

Our probably most evil telco, ATT, is a mere amateur to some of the stuff that occurs up north.
--
"If something about the human body disgusts you, complain to the manufacturer" - Lenny Bruce
What this country needs is a good five dollar plasma weapon.
Telco

join:2008-12-19
Reviews:
·Callcentric

Re: Least Competive Markets

Both markets suffer from a severe lack of competition, due to this hands off governmental approach in the markets. When you compare the market to Europe or even the Aussies, our services look like an absolute joke.

The Aussies are probably closest to the Canadians and their market and the options (services) available are blowing them out of the water; particularly as their nation wholesale NBN FTTH roll-out ramps up.

Mike
Premium,Mod
join:2000-09-17
Pittsburgh, PA
kudos:1

Re: Least Competive Markets

I wouldn't say it's a hands off approach.

It's the who is paying for the hands of change.

Hint - it aint us

workablob

join:2004-06-09
Houston, TX
kudos:3
Reviews:
·Comcast
said by Telco:

Both the Canadian and American markets are the least competitive and most overpriced in the OECD.

Instead of the costs of the services coming down, they're actually increasing and providing less for it too.

Like if LCD monitor sizes kept getting smaller and the price kept going up.

Dave
--
I may have been born yesterday. But it wasn't at night.
zygggy

join:2009-11-27
Mississauga, ON

Re: Least Competive Markets

I may have been born at night...but it wasn't last night.

workablob

join:2004-06-09
Houston, TX
kudos:3
Reviews:
·Comcast

Re: Least Competive Markets

said by zygggy:

I may have been born at night...but it wasn't last night.

I came up with my saying because it seems to imply that I was born yesterday. Purely intentional

Dave
--
I may have been born yesterday. But it wasn't at night.

momoo

@rr.com

dump

simple thing dump them..... now was that so hard ?

elios

join:2005-11-15
Springfield, MO

Re: dump

umm for what? again no real choice
elefante72

join:2010-12-03
East Amherst, NY
Canada is in some respects worse that the US because it has a WAY lower population density than we do, so rural means rural. Once you are outside of the metros, Canada is sparsely populated.

Now telus and bell are the traditional telcos (generally west/east), they are also big wireless companies too. Competition (if it exists) for Telus is generally Shaw cable and sometimes Rogers. In metro areas (bro lives in Vancouver) they have the latest and greatest D3 shaw CM. Since media is clamped down bigtime in Canada, big GB months are difficult to do (like no Pandora, etc. Netflix has a vastly inferior library)...

You can see the notes on them raising rates/lowering caps all the time.

On the upside, they do have third party regulations (like CLECs used to be) for now, and they have better packages but the lines are still SERVICED by the incumbents and obviously that has some tension in the field.

When the inlaws converted from Rogers to Teksavvy (the exact same line mind you), they cut the old line, added a new one by splitting a neighbors one, and then left the cable on the ground (w/ a red tag meaning the evil third party line :_).

Well I gave TS an earful (not their fault), and they came back and fixed it. It seems ethics is not high on the list. I know a lot of Verizon installers and OMG the stories they tell, which I won't repeat.....

pfak
Premium
join:2002-12-29
Vancouver, BC
If TELUS does something like this, Shaw follows suite -- and vica versa.
--
The more I C, the less I see.

bucko2012

@sasknet.sk.ca

Re: dump

Here in Sask, our company sasktel never does this. it will be always unlimited usage on internet. move out here if you don't like it.

danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA

Re: dump

Yes. Move. The ultimate solution. Instead of companies doing the right thing and not being greedy jerks, customers should have to move to another freaking region in order to have access to services that aren't gimped or crippled or capped or throttled.
--
You're watching Sports Night on CSC so stick around...

ChuckcZar

@teksavvy.com

Telus is taking a page out of Bell's playbook

This at a time when end of the line dsl is going the way of the do-do bird. Unbelievable!
Expand your moderator at work
Trencher

join:2007-02-12
Etobicoke, ON

Not currently inforced.

Fortunately Telus isn't actually monitoring your usage and doesn't bill you based upon it (but that all could change with these lower caps)
ErikRP

join:2004-11-06
Winnipeg, MB
Reviews:
·Shaw

Re: Not currently inforced.

said by Trencher:

Fortunately Telus isn't actually monitoring your usage and doesn't bill you based upon it (but that all could change with these lower caps)

I'd doubt highly they're willing to suffer the inevitable customer service backlash simply to lower a cap they have no intention of enforcing. My guess is the next step is a monitoring tool and then a big stick for those exceeding the cap.

They should ask Shaw how their monitoring efforts are going. A year later and Shaw still hasn't rolled out its hard caps.

Mrt

@eastlink.ca
I will tell you, as a former Telus customer, they most definitely do enforce their limits. They threatened to shut down my account when I went over so I switched to a different company.

atomicBitch

@bell.ca

Telus quote cut in half

Guys many are sure seeing the truth. The Telcos are grabbing as much they can. Funny the employee's don't benefit. Solely the CEO's with their grabs and outsourcing jobs. Saving money and killing the eco systems on both sides of the borders. Bell has a 25 gig quota Rogers 60 gig 70 if speak nice things. Telus has them all beat if its dropping to 100gig. Start by cutting back yourself. Go out on the street and play kick the can. Read books - hey how about hanging out with your friends like the old days face to face. Cut back to gaming a little online viewing and email crap. Tell them you won't take it and you'll simply lower the services yourself. Try it you might like it. !
warnerma

join:2012-05-18
Toronto, ON

Move to a reseller

Teksavy, Acanac there are others. I have unlimited useage and pretty fast 16 service for a reasonable price. And it's stable