 
thrillhaus
Premium
join:2003-12-26
Tucson, AZ
clubs:
| I know my mom... I know my mom doesn't like to receive text messages because of this very reason. However, I think she now has a family plan of text messages. I'll still forward the link onto her, though 
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-thrillhaus | |
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choc Boy Wonder
@rr.com | Re: I know my mom... Send the strings to the Attorney General of our States. One of their jobs is to protect the public/customers from big business practices.
Choc.Boy Wonder. | |
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Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden |  T-Mobile
I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies?
-Tzale | |
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| tcope
Premium
join:2003-05-07
Sandy, UT
 ·Comcast
| Re: T-Mobile said by Tzale  :I don't even use text messages. I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies? So in the TM contract is states that you cannot opt out of text message and any messages received, no matter the reason, will be charged? I think people should _think_ before they post crap they know nothing about.
Again, the suit is that TM won't allow customers to stop the receipt of text messages and TM then charges for them. It's extortion. | |
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Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
 ·Verizon FIOS
·Optimum Online
1 edit | Re: T-Mobile said by tcope :said by Tzale :I don't even use text messages. I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies? So in the TM contract is states that you cannot opt out of text message and any messages received, no matter the reason, will be charged? I think people should _think_ before they post crap they know nothing about. Again, the suit is that TM won't allow customers to stop the receipt of text messages and TM then charges for them. It's extortion. You should have asked T-Mobile prior to signing the contract. End of story.
I'm sick of people whining about things they DON'T KNOW SHIT about!
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Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
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battleop
join:2005-09-28
00000 | Re: T-Mobile Uhm. Ok if you don't like the policy then don't buy their service. It's not like they are the only cell phone provider out there. | |
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S_engineer
join:2007-05-16
Chicago, IL | Re: T-Mobile your right...buy the service that says "screw the customer", but please have your congressman lower corporate taxes!
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"There is no such thing as public opinion. There is only published opinion."....Winston Churchill
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| | | | | tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| said by battleop :Uhm. Ok if you don't like the policy then don't buy their service. It's not like they are the only cell phone provider out there. Just happens to be a little something called a contract. TM won't allow people to break it without a fine. Again, customers were not told they would be getting spam text messages and they were not told that they could not stop this "service" they never asked for. But to add to that, TM simply _won't_ turn off the service those people don't want. | |
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battleop
join:2005-09-28
00000 | Re: T-Mobile So they hand you a contract but they cover up every thing but the signature line so you can't read it until after you have signed it? | |
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| | | | | | | tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| Re: T-Mobile said by battleop :So they hand you a contract but they cover up every thing but the signature line so you can't read it until after you have signed it? Yup. Read my post... it points out that the contract says nothing about having to be charged for text messages you did not want nor not being able to have TM stop the abuse and charges of spam text messages. I'm not sure how much more clear I can be about the _contract saying NOTHING about this issue_. I hate to be abrasive in my posts but I can't see them as being anything but very clear. | |
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common_sense
@comcast.net
1 edit | You come out talking about not signing a contract if you do not want certain restriction of the service which may or may not be stated in the contract. Let me ask you, have you ever read every word of every contract, lease, agreement, procedure, tos that you have come across. If you have then please continue talking out of your *ss as you just lied to yourself. Next time give some thought to your comment instead of just saying.. don't like don't buy it. There are times when one has to make stand as all alternates to not buying are just as bad as buying it.
As for the suit, I have a personal and business contract with tmobile and on my personal account i have received on average 20-30 txt message from unknown people costing me 10-15 dollars additional a month. I had to get a basic txt addon for $5 in the end to deal with as I have no choice to stop tmobile from sending me messages. I am glad people are starting to fight the 4 services (no competition providers) we have.
In Korea, I was able to get a very decent service with no stupid strings attached. Same in Japan while staying in both countries for short while. Can't we get some decent providers here.. oh wait I forget we are about free market (Market where everyone has to be greedy in order to create real competition) | |
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| | | | | | | tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
2 edits | Re: T-Mobile said by Tzale :said by tcope :said by battleop :Uhm. Ok if you don't like the policy then don't buy their service. It's not like they are the only cell phone provider out there. Just happens to be a little something called a contract. TM won't allow people to break it without a fine. Again, customers were not told they would be getting spam text messages and they were not told that they could not stop this "service" they never asked for. But to add to that, TM simply _won't_ turn off the service those people don't want. They should have picked a service that allowed them to turn off that feature... They could have researched this better prior to locking into the contract. Their fault.. Sorry... And usually I don't side with big corporations, but this time... Sorry. So your first thought was that they should have read the contract. When your error was pointed out you stated that they should go to another provider. When again your error was pointed out your response now is that customers should have some how thought of the idea that this odd situation could happen at some point and then searched for an answer (again, to a problem that did not yet exist). {inappropriate remark removed and apology inserted} . About the stupidest things I've ever seen posted.
'course, you could side step the real issue again and change your reasoning. | |
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Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
·Verizon FIOS
·Optimum Online
| Re: T-Mobile said by tcope :So your first thought was that they should have read the contract. When your error was pointed out you stated that they should go to another provider. When again your error was pointed out your response now is that customers should have some how thought of the idea that this odd situation could happen at some point and then searched for an answer (again, to a problem that did not yet exist). Does your head come out of your butt at any time? About the stupidest things I've ever seen posted. 'course, you could side step the real issue again and change your reasoning. I've never changed my views.. Simple.. Read the contract, ask whatever questions you have and make a decision... You're the one with serious problems...
You didn't prove me wrong at all.. Your posts make no sense.
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Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
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| | | | | | | | | satellite68
join:2007-04-11
Louisville, KY
1 edit | Re: T-Mobile (pfffffffffffpffffffffffffttttttttttttt)
Again, you can read a fucking contract all day long, but if the terms aren't there, and are added in the future, no matter how ridiculous (how about double billing per month...triple billing...) you're just ducky about giving it all because you "signed a contract"??
You sir, are an idiot, and if your "reasoning" is as elementary as "you signed a contract", well I'd hate to see what you're like in the workplace, or some other stressful situation. God bless the people around you. (rolls eyes) | |
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Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
·Verizon FIOS
·Optimum Online
| Re: T-Mobile said by satellite68 :(pfffffffffffpffffffffffffttttttttttttt) Again, you can read a fucking contract all day long, but if the terms aren't there, and are added in the future, no matter how ridiculous (how about double billing per month...triple billing...) you're just ducky about giving it all because you "signed a contract"?? You sir, are an idiot, and if your "reasoning" is as elementary as "you signed a contract", well I'd hate to see what you're like in the workplace, or some other stressful situation. God bless the people around you. (rolls eyes) The education system in Kentucky must be as bad as I heard..  If you can't use some simple logic and ask ALL questions prior to entering into a contract / business agreement, then you shouldn't be doing business... It might not be T-Mobile's best move to be doing this, but they are not doing anything illegal. If they told people they could turn off the service or cancel their contracts if they were spammed, prior to signing of the contract, then they would be wrong for denying them. Otherwise, fair game.
-Tzale
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Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
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Q97531
@mycingular.net
| You sound like you are good with contracts, fast path me to the part that states text messaging can't be disabled...
»www.t-mobile.com/Templates/Popup···int=true
Not saying it is or isn't there, just didn't find it quickly.
Thanks for you help. | |
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| | | | tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| Re: T-Mobile said by Q97531 :
You sound like you are good with contracts, fast path me to the part that states text messaging can't be disabled... That would require some actual knowledge about the subject. I don't think that is going to happen.
It's a clear case of TM knowingly setting up a system in which their customers accrue charges for a service they did not ask for, did not want, and _don't_ want. TM is telling them they don't have a choice but to pay for the service they never asked for, don't want, and asked to have discontinued.
I agree with djrobx, TM should have simply added the ability for customers to opt-out of text messages. Problem solved. Oh, but that would cut off TM's revenue from people text message spamming their customers. | |
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| | | tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
1 edit | said by Tzale :You should have asked T-Mobile prior to signing the contract. End of story. I'm sick of people whining about things they DON'T KNOW SHIT about! Ask them what? What is everything you do and don't do? Get a clue, know what you're talking about and then post. You can't ask about something that is not disclosed. Read my post again if you can't figure that out. | |
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woody7
Premium
join:2000-10-13
Torrance, CA | It's a feature.... 
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BlooMe | |
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| SilverSurfer
join:2007-08-19
1 edit | said by Tzale :I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies? -Tzale You're right about entering into a contract without first reading the terms, but stupidity notwithstanding, the fact that the customer then specifically called in to specifically ask T-Mobile to disable texting on his phone should be a no brainer. Since when can't features be disabled? I smell a class action lawsuit that will smack T-Mobile way down if it doesn't wise up soon. | |
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Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
·Verizon FIOS
·Optimum Online
| Re: T-Mobile said by SilverSurfer :said by Tzale :I think people should stop purchasing services without reading the terms first... Purchase a service, sign a contract and not know the companies policies? -Tzale You're right about entering into a contract without first reading the terms, but stupidity notwithstanding, the fact that the customer then specifically called in to specifically ask T-Mobile to disable texting on his phone should be a no brainer. Since when can't features be disabled? I smell a class action lawsuit that will smack T-Mobile way down if it doesn't wise up soon. No one forced them to signup for service with T-Mobile in the first place. They should have found out if it was possible at first... We need less government and lawsuits in this world.. Not more. Stupidity should not be rewarded.
-Tzale
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Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
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djrobx
join:2000-05-31
Valencia, CA | Re: T-Mobile quote:
We need less government and lawsuits in this world.. Not more. Stupidity should not be rewarded
True, but it shouldn't require a lawsuit to get T-mobile to do the right thing. | |
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jt66
@comcast.net | i agree with you people should read the contract before signing up. but tm should update it program to allow people to turn that service on and off. | |
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| | | tcope
Premium
join:2003-05-07
Sandy, UT
·Comcast
| said by Tzale :Not more. Stupidity should not be rewarded. You're finally right about something. A company should not get away with forcing charges against a customer for which the customer has no control and the company won't correct the problem that THEY created. THAT is stupidity. | |
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Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
·Verizon FIOS
·Optimum Online
| Re: T-Mobile said by tcope :said by Tzale :Not more. Stupidity should not be rewarded. You're finally right about something. A company should not get away with forcing charges against a customer for which the customer has no control and the company won't correct the problem that THEY created. THAT is stupidity. Don't sign the contract.. Simple as that.
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Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
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| | | | | satellite68
join:2007-04-11
Louisville, KY
| Re: T-Mobile said by Tzale :said by tcope :said by Tzale :Not more. Stupidity should not be rewarded. You're finally right about something. A company should not get away with forcing charges against a customer for which the customer has no control and the company won't correct the problem that THEY created. THAT is stupidity. Don't sign the contract.. Simple as that. So basically you're saying all people (yourself included) have always gotten exactly as they deserved, no more, no less-because if they sign a contract, well that's tough shit-even if the contract does not specifically define or it is added without the customer's knowledge?
For example, what if Verizon adds "No Ron Paul supporters can use FIOS without paying 1000 dollars extra per month" to YOUR contract without your knowledge...that's okay by you because by your logic, you signed a contract, and therefore should STFU and stop whining and blah blah blippity blah.
No? Didn't think so. You'd scream to high heaven, hire a lawyer if you didn't get your way, and whine your way out of the contract as well.
Yeah. That's classic. | |
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Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
·Verizon FIOS
·Optimum Online
| Re: T-Mobile said by satellite68 :So basically you're saying all people (yourself included) have always gotten exactly as they deserved, no more, no less-because if they sign a contract, well that's tough shit- even if the contract does not specifically define or it is added without the customer's knowledge? For example, what if Verizon adds "No Ron Paul supporters can use FIOS without paying 1000 dollars extra per month" to YOUR contract without your knowledge...that's okay by you because by your logic, you signed a contract, and therefore should STFU and stop whining and blah blah blippity blah. No? Didn't think so. You'd scream to high heaven, hire a lawyer if you didn't get your way, and whine your way out of the contract as well. Yeah. That's classic. Check out all of the details about the service prior to signing the contract. That includes general service quality and any policies that the company enforces that are not within the contract.
-Tzale
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Neoconservatives (G.W.B) are not real conservatives. A conservative believes in defending the Constitution. First they ignore you, then they laugh at you, then they fight you, then you win. - RON PAUL 2008 »www.usconstitution.net/const.html
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GetOffMyLawn
@alltel.net | That is not spelled out in the glorious contract you deliberately obtuse person!
It's a policy, not a contract term. Policy != law. | |
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| Angerphile
Premium
join:2005-05-13
Los Angeles, CA | And what's sad about this is... If they SPOKE to the Tech Support side of things... They can deactivate texts at the service side of things so they're completely blocked... Fine, it may not be in policy to do, but it's done. | |
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GetOffMyLawn
@alltel.net
| You think this policy is spelled out in the contract? It likely just references a T&C document that is not furnished with the contract and you have to pull teeth to get a copy of. That is if they even "signed" the contract at all. Nowadays a verbal agreement to an contract available for view online counts as a "signature". | |
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| satellite68
join:2007-04-11
Louisville, KY | On a wholly different subject, I too have T Mobile but use prepaid...and I don't get any of those text messages.
(shrugs) | |
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tommy13v
Premium
join:2002-02-15
Glenville NY
 ·ViaTalk
| About time I had a problem with Verizon with this crap and its about time something is done. I know a few people with T-mobile and have had this issue.
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Click to Call for Asterisk servers
Asterisk4Soho coming soon! | |
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CurGeorge8
join:2005-05-02
Pittsburgh, PA | Re: About time Yes but .... Big red will block your text useage. The problem with t mob is they don't even give users the option. | |
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tommy13v
Premium
join:2002-02-15
Glenville NY | Re: About time Not Premium text messaging and that is where the problem was. | |
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join:2003-07-05
North Royalton, OH | Re: About time Verizon does have the ability to block premium text messaging now, I had to call in about another reason and they said they just started to offer that block. | |
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Zoly
join:2004-01-04
Houston, TX | I don't want SMS too! This is very annoying issue with T-Mobile. Even SMS from their own system are being charged.
Why should we pay for them I don't know. I do not use SMS service and tried disabling it with no success. | |
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Smokey
Even drunk on a bet ya make it to Canada
Premium
join:2003-05-20
Va Beach
clubs: | Re: I don't want SMS too! Are you sure that you are getting charged for SMS's from t-mobile, as in company business texts? My bill shows that all the texts from t-mobile are free so you may want to check in to that with customer service.
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join:2003-02-23
Morristown, NJ
| Re: I don't want SMS too! When I started with t-mobile a few months ago, system messages WERE being charged, and they were coming in at all hours of the day.
It was stupid stuff, like my fav five was updated or I paid my bill.
I was ready to pay the fine and leave, but I guess they heard me because it hasn't been a problem since that day I gave them hell. | |
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| Axekick
join:2005-05-01
Saint Louis, MO
·Charter Pipeline
| I called them 2 or 3 weeks ago about disabling incoming text messages and they walked me through how to do it online. Since doing so I have not received any text messages what so ever. T-Mobile never charges me for the text messages they send. However, I typically only get payment notifications after paying my bill. It sounds as if you signed up for some types of notification services for which they may be charging, such as weather, sports, news updates?
Call 611 on your mobile and see if they cannot help you disable your incoming text messages. If not message me and I will go try and remember how I did it. | |
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Dsumner
@mindspring.com | Re: I don't want SMS too! They only block email generated messages. No messages sent via text are blocked. You are mistaken. You are just lucky you haven't gotten any others.
This is a travesty and I want to sign up for the lawsuit! | |
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See 7 replies to this post |
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amungus
Premium
join:2004-11-26
America
clubs: | another solution would be just to give people free unlimited incoming texts... that's what my provider (U.S. Cellular) does... | |
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Tallion
join:2002-09-04
Minneapolis, MN
| Texts Get T-Mobile Into Trouble I just started receiving spam texts form mobile aol that was hacked. t-mobile csr tells me he can block those no problem and then he tells me to go to the communications tools on the web site and add a filter that by entering any number i can block them out.
Of course i try it and it doesn't work, which they tell me on the next call. Called last week to have all charges removed. they would only do the spam texts until i asked for a supervisor. then it was a courtesy credit for all of them.
I don't even think they had texting when i first signed up with them.
Do any other companies do this also?
I was told at one time that if i sent 1000 messages to a friend, that yes indeed he would have a $150 bill. (and i did record it) | |
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JasonD
@comcast.net | Who cares....... Non-plan texts are a gold mine for the providers. They should just refund the small percentage that complain, and they'll likely come out way ahead. | |
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MPScan
Premium
join:2001-08-24
Boston, MA | Duh Of course T-Mobile doesn't want to give users the ability to limit incoming SMS messages, especially given this recent news story here:
»The True Bandwidth Cost Of SMS | |
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PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03
·CableOne
| It should be fraud Other people not on your account should NOT be able to run you up a bill. That should be considered fraud. It's impossible with any other service, why is it possible with SMS?
You can choose to ignore a call and not be charged minutes, so why can't you choose to ignore a text so you aren't charged for it?
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There comes a point in your life when you get tired of fixing everything and wiping everyone's ass. But it’s not giving up. It’s realizing that you don’t need certain people and the bullshit and drama they bring to your life. | |
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Dsumner
@mindspring.com | Re: How this spam is "free speech" is baffling Also, email can be blocked.
Phone numbers can be blocked on a land line.
On a cell phone you can choose not to answer.
How on earth can they get away with having no recourse for this! | |
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brianiscool
join:2000-08-16
Miami, FL | Great How do I sign up? I called them up three times already asking them if they could block test messages and they said there is nothing they can do. | |
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evilghost
Premium
join:2003-11-22
Springville, AL
 ·Windstream
2 edits | More information As a T-Mobile customer I too requested to have SMS removed due to an influx of spam and recycling of my current number about 5 months ago. I was told that they cannot do this due to the necessity to allow the phone to receive SMS messages from T-Mobile (billing alerts, etc).
However, I have virtually eliminated all incoming SMS spam (except for the occasional person sending me a real human entered message from an old address book) using T-Mobile's anti-spam tools and changing my phones email address. It's worked great for the past 5 months.
Here's how you do it.
1) Sign in to My T-Mobile via »https://my.t-mobile.com/login/?
2) Click the Communication Tools menu item.
3) Click Change my phones email address in the bubble-menu on the right.
4) Change your address to something obscure, not mobilephonenumber@tmomail.net. For example, I use UNDISCLOSED_NULL_UNDISCLOSED_XXXX@tmomail.net where XXXX was the last four of my mobile phone number.
5) Update your settings to commit the changes.
6) Click Create e-mail filters in the bubble-menu on the right.
7) Select the Yes radio button for Block all messages from E-Mail to handset.
8) Select the No radio button for Allow messages ONLY to "My Phone's E-Mail address".
9) Update your settings to commit the changes.
That's it. You should see a dramatic reduction and possible cessation in SMS spam. | |
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Alakar
Facts do not cease to exist when ignored
join:2001-03-23
Milwaukee, WI | Re: More information Nice, thanks for the info. I just got a new number with T-Mobile and have been getting spam ever since. This should take care of it. | |
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needforspeed59
Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | FWIW Sprint shut off texting to both my kids' phones upon request.
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Great success! High five! | |
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TheMG
join:2007-09-04
Edmonton, AB | IMO They shouldn't be charging for receiving texts to begin with.
But of course, texts are a real cash cow these days and they want to milk every drop they can. | |
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tidal
Tidal
Premium
join:2001-01-18
Madison, AL
| Sign me up Where do I sign up? I've called several times to disable text msgs because my wife was getting spammed and was told no.
BTW they can set it up to allow only tmobile corporate texts to go through but wont. Everytime I have to call to have the charges reversed and have them put a text credit on my account. | |
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Tomek
Premium
join:2002-01-30
Brooklyn, NY
·Packet8
| I had this problem I hate when people texted me all those chain SMS and other spam crap. There are various gateways allowing anonymous sending of SMS. There should be an option to deny those. T-Mobile was a pain in the ass, I still like the service, but I will be more than happy to jump on a class action, where do I sign up?
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Semper Fi | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: I had this problem Agreed on the Spam... Funny thing about it is One doesn't Know an avenue is opened until AFTER it has happened and you got charged. Then one has to take the time and go change some feature the The cell phone company implemented by default on their behalf. SMS = Extreme cash cow. | |
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t user
@gwi.net
| No problem here.. Well on the user account page for my phone I can block certain numbers or shut off texting altogether by blocking * if you get charged for unwanted texts I have called before and got them removed from my bill and 50 free texts for 3 months for the hassle, so I guess it depends on how you treat the CR on the phone | |
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ReVeLaTeD
Premium
join:2001-11-10
San Diego, CA
| Re: I had this problem, too.... There's a much easier answer to this problem. Takes two steps.
1: GrandCentral. It's the only number I give out. When people ask "is this a cell phone?" I tell them it's a global number that will reach me when needed. When they try to get my cell phone, I redirect them back to the GrandCentral number.
2: Don't give out your cell number for texts to anyone you don't trust, period. Don't sign up for text-based subscriptions - and if you do have to, create the alias account and use that instead as an email sub - comes to your phone as a text, can block when necessary.
I noticed something though - when I was using my BlackBerry Pearl, I used to get about one-two spams a month. Using my Sidekick I get no spam. Same number and all. Weird stuff. | |
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sprintuser
@clearwire-dns.net | sprint pcs does the same thing! They should also look into other carriers doing the same practice. I think if this lawsuit succeeds, it will set a precedent, which in turn should be brought against others immediately. | |
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Texts Get T-Mobile Into Trouble
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