dslreports logo

story category
Texts Get T-Mobile Into Trouble
Class action lawsuit by subscribers who don't want texts
by KathrynV 04:57PM Thursday Jan 31 2008
Customers have united in a class action lawsuit against T-mobile for the wireless company’s practice of charging subscribers for unwanted text messages.
“T-Mobile refuses to disable the texting messaging feature on its customers’ accounts, even when the customer has no interest in sending, or, more importantly, receiving text messages,” stated plaintiffs.
According to the suit, T-mobile customers must either purchase a text message plan or pay per text for messages received, even when they don’t want those messages. This may be an increasing problem as phone spam becomes more prevalent. Customers seeking to disable text messaging altogether have been denied that option. Despite its problems, the company has announced that it added over three and a half million new subscribers last year.

75 comments .. click to read