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story category The $3,000 iPhone Bill
Where's the $70 international plan Blackberry users get?
(old news - 01:38PM Tuesday Jul 31 2007)
tags: prices · business · wireless · AT&T
AT&T has a $70 plan for BlackBerry customers that offers unlimited data throughout the world, but iPhone customers get no such plan. They're instead charged by the KB when they wander internationally, which adds up quickly if you're traveling abroad and not paying attention. A user writes to Boing Boing to note he suddenly found himself with a $3,000 data bill:
"Billing phone reps offered me a $400 'courtesy credit' on the $3000 charge if I would agree to sign up for a $300 per year international data plan with a max of 20MB per month. (I'm not planning any international travel for a while anyway, but 20MB would be burned in a day or two of average use - they must be kidding.) I have until August 14th to resolve this or all my family's phones (including my wife's business line) get disconnected. Obviously, there's no way I can pay $3000 for something so egregiously wrong."
He wants the same $70 usage plan Blackberry users get to be offered to everyone and applied retroactively to his mammoth bill.

Update: Looks like the guy in question has received a full refund from AT&T, with an apology for any "miscommunication."

Related:
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  5. Virgin Expands 'Broadband2Go' Availability
  6. Wireless Industry Pricing Plans Confuse Economists, Too
  7. Time Warner Dallas Customers Get WiMax December 1
  8. In-Flight Internet Headed For Bumpy Landing?
Forums » The $3,000 iPhone Bill
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dmolavi
Premium
join:2005-04-11
Sewell, NJ

obvious question, but...

didn't he read the agreement and see that there wasn't such a plan in place for him?
King Duck

join:2005-04-10
Elizabeth City, NC


1 edit

Irresistible baiting attempt

Apple users don't worry about agreements.
They just naturally assume that since its from Apple there won't be any problems.



Hmmmm.... They need a smiley here for Evil Wicked Grin.
ryeny3

join:2004-06-09
Rye, NY

Re: obvious question, but...

At $.005 per KB he spent $3000. Doesn't seem like "sporadic AT&T EDGE network usage" of an iPhone to me.
Necronomikro

join:2005-09-01

1 edit

Re: obvious question, but...

585MB of usage over 2 weeks.

Edit: That assumes the bill was entirely for data. There's probably quite a few phone calls mixed in there as well.

digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana

Re: obvious question, but...

said by Necronomikro See Profile :

585MB of usage over 2 weeks.

Edit: That assumes the bill was entirely for data. There's probably quite a few phone calls mixed in there as well.
The question is... how can you use that much data on EDGE? LOL. Or as most of the folks around here call it sluDGE.
--
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And now for the PAP2-NA and unlocked PAP2's.

Corehhi

join:2002-01-28
Bluffton, SC

Re: obvious question, but...

It was a knew toy so who knows what exactly he downloaded. He should have read his contract though especially using his Iphone over seas.

S_engineer

join:2007-05-16
Chicago, IL

Re: obvious question, but...

You're right..video content could have put him over the top. Being away from home, maybe he needed his fix of porn.
There you go....get iporn for your iphone!
--
Burn a tire, but make sure you buy that carbon offset!

voiplover
Premium
join:2004-05-28
Portsmouth, NH

Re: obvious question, but...

I heard midget porn is expensive, but that's ridiculous!

silasthecat

@suddenlink.net

Re: obvious question, but...

Actually, midget porn is cheaper than regular porn on a pay per kb plan since screen height requires half as many pixels....
b10010011
Whats a Posting tag?

join:2004-09-07
Bellingham, WA
·Comcast Formerly ..


1 edit
said by ryeny3 See Profile :

At $.005 per KB he spent $3000. Doesn't seem like "sporadic AT&T EDGE network usage" of an iPhone to me.
Was he quoted $.005/KB or ¢.005/KB?

Is that KB (Kilobyte) or Kb (Kilobit)?
AnonShawUser

join:2006-06-17
Calgary, AB

Re: obvious question, but...

*snicker* I remember that debate. And how many people couldn't figure out the difference between them.
GPSrob

join:2007-05-21

Re: obvious question, but...

Whatever happened to that guy? Did he finally win?

PolarBear
The bear formerly known as aaron8301
Premium
join:2005-01-03

Re: obvious question, but...

Yes, he did.

NYR 56

join:2000-12-05
Smithtown, NY
clubs:
That was hilarious yet horribly frustrating at the same time.

Tzale
Proud Libertarian Conservative
Premium
join:2004-01-06
Sweden
·Verizon FIOS
·Optimum Online

said by dmolavi See Profile :

didn't he read the agreement and see that there wasn't such a plan in place for him?
Yeah, really...

Idiots complain when they get raped for their abnormal usage that they clearly agreed too when they signed the contract.

All the iPhone hype and this idiot probably didn't read the contract!

Sure, the company is wrong to charge so much, but this guy doesn't have a leg to stand on IMHO.

-Tzale
--
"I'm a Geek, Are You?"

insomniac84

join:2002-01-03
Schererville, IN
Agreement or not a $3000 dollar bill is clearly highway robbery.

hayabusa3303
Over 200 mph
Premium
join:2005-06-29
clubs:

Funny

AT&T the new way to talk to people.

Your world DISCONNECTED.

58483323
Gurt me

join:2003-06-23
Normal, IL

WOO

GO AT&T!!!

digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana

Re: WOO

said by 58483323 See Profile :

GO AT&T!!!
I was laughing the whole time I was reading... idiot.
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»[Sipura] Make your Sipura Speak! - GetSipura Guide
And now for the PAP2-NA and unlocked PAP2's.

exocet_cm
In memory of dadkins
Premium
join:2003-03-23
New Orleans, LA
clubs:

Great idea!

Get a Blackberry!

Jon
Premium
join:2001-01-20
Lisle, IL

egregiously wrong?

I think my mortgage is "egregiously wrong". I still have to pay it though.

ignorance is bliss, Until you get the bill.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA


4 edits

Huh?

$3,000 data bill is insane, especially when AT&T made it impossible to check usage but I don't believe this story for a simple reason.

How does a self-admitted "web developer" not know how large a kilobyte is or how large an average web page is.

He knew it was a pay per use plan (not an unlimited plan) and knew the per KB rate.

At .005/KB and 3,000, that's about 600MB. 600 megabytes isn't incidental browsing. At 30-100KB per page, that's 6,000-18,000 page views. That's a LOT of browsing.

--
Macintosh Users Group Serving the Inland Empire

MemphisPCGuy
Senior Systems Engineer
Premium
join:2004-05-09
Memphis, TN
·Comcast


1 edit

Do the time... pay the crime!

said by ColorBASIC See Profile :

How does a self-admitted "web developer" not know how large a kilobyte is or how large an average web page is
But he knows 20MB ain't jack

The problem here is advertising rates that are $.005 per anything. Americans can't handle the math, we don't think do small. If it had been marketed as $5 per Meg chances are he would have had a firmer grasp on the true cost. Still, he did the time, pay the crime.
--
»www.memphispcguy.com

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA


1 edit

Re: Do the time... pay the crime!

There has to be other surcharges in there somewhere. There is no way that guy goes through 600MB while knowing it's a pay per use plan.

Too bad he didn't give them a copy of the bill to post (at least I didn't see one).

'Cause it he did go through hundreds of MBs of data, I have zero sympathy. If it's $1,500 in bullcrap surcharges, eh, maybe.
--
Macintosh Users Group Serving the Inland Empire

TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL

Re: Do the time... pay the crime!

said by ColorBASIC See Profile :

There is no way that guy goes through 600MB while knowing it's a pay per use plan.
LOL only a *CD* worth of data?

ptrowski
Got Helix?
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Putnam, CT
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said by ColorBASIC See Profile :

'Cause it he did go through hundreds of MBs of data, I have zero sympathy. If it's $1,500 in bullcrap surcharges, eh, maybe.
»www.newnetworks.com/AppleIphoneatt.htm

"International messages are charged additional fees as are files over 300Kbps. "

Bet he did not read the fine print...
--
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Shark_615

join:2006-01-17
Pickering, ON

Re: Do the time... pay the crime!

No because it was activated over the phone on the way to airport?

koolman2
Premium
join:2002-10-01
Anchorage, AK
Maybe he thought it was .005¢ per kilobyte.
--
There's no place like ::1.

Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast

Re: Huh?

Impossible to check useage? The handsets have a resetable timer on them for Data. As for the amount of data, the other Person obviously does not know how data works, and must of been going back and forth to the page, or watching videos & streaming music. I have a bulk plan, and only once went over the limit on it, with my handset.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA


4 edits

Re: Huh?

Actually I don't think iPhones have data counters. All domestic iPhone plans are unlimited. At least I don't see one in my iPhone SW.

EDIT - NEVERMIND...

Under Settings - Usage is EDGE Network Data usage both incoming and outgoing.

Then it's just a question of whether or not all data going in an out is counted there.

bassthumpa
Premium
join:2000-12-26
Austin, TX

1 edit
While he's doing all that browsing, he could have went to check his account online and see how much he's burning through. Or call customer service. No excuse.

robbob340
K.U. Sweet 16
Premium
join:2001-02-15
Wichita, KS

Someone correct me if I am wrong, but the International BB data plan is EMAIL only? Heh, I am correct. This guy is a dooshbag.
BlackBerry® International $69.99 per month**
Use your BlackBerry device to send and receive unlimited e-mail in the U.S. and around the world in over 135 countries. Call 1-800-331-0500 to sign up now.
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djrobx

join:2000-05-31
Valencia, CA
·PHONE POWER
·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
·RoadRunner Cable

Yeah, for some stupid reason whenever you make a billing change you can no longer track your usage until the next billing cycle. For that reason alone AT&T should offer this guy some credit.
quote:
At .005/KB and 3,000, that's about 600MB. 600 megabytes isn't incidental browsing. At 30-100KB per page, that's 6,000-18,000 page views. That's a LOT of browsing.
True, but the iPhone can't easily tether. Perhaps he was using a lot of Google Maps (quite a possibility if travelling) and didn't realize the significant amount of data usage he was pulling. I agree though, 600MB of data is pretty impressive usage on a cell device, especially over EDGE.

--
Laser eye surgery rocks! I love frickin' laser beams.

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA

Re: Huh?

If he was using EDGE data, the phone itself has a great EDGE Network data counter built in. AND it has a calculator. Knowing the price and these 2 tools he could have EASILY figured he was going to get a very fat bill.
dibdevlin

join:2004-03-22
Old Greenwich, CT

He has the wrong information. You only get the .005/KB rate if you sign up for there $29.95 a month plan with gives you 20 MB a month of internation data. The overage is charged at .005/KB.

Otherwise you are charged .0195/kb, which is the rate he was charged at so he probably used about 1/4 of that 600 MB.

What I don't get it why he didn't use Wifi.


birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS

said by ColorBASIC See Profile :

...How does a self-admitted "web developer" not know how large a kilobyte is or how large an average web page is.
Quote from BoingBoing article:
"I'm a web developer as part of my career and I couldn't even tell you how many KB the average web page is." [emphasis added]

Looking at his website »www.3rdeyedesign.com it is clear he's an illustrator from before computers who took well to a wacom tablet. Fast forward to today and he's a web developer? Trust me, he dabbles in it, and expanded his resume a bit.

He still hasn't figured it out: Blackberry email-only is not a high rate data stream.

Granted, he had no way to check his usage.

He should take the $400 settlement now, and commit to the $300 a year plan with data limit. Otherwise, suck it up for $3000 and call it done.
macaholic
Premium
join:2003-08-31
Jackson Heights, NY

Re: Huh?

said by birdfeedr See Profile :

said by ColorBASIC See Profile :

...How does a self-admitted "web developer" not know how large a kilobyte is or how large an average web page is.
Quote from BoingBoing article:
"I'm a web developer as part of my career and I couldn't even tell you how many KB the average web page is." [emphasis added]

Looking at his website »www.3rdeyedesign.com it is clear he's an illustrator from before computers who took well to a wacom tablet. Fast forward to today and he's a web developer? Trust me, he dabbles in it, and expanded his resume a bit.

He still hasn't figured it out: Blackberry email-only is not a high rate data stream.

Granted, he had no way to check his usage.

He should take the $400 settlement now, and commit to the $300 a year plan with data limit. Otherwise, suck it up for $3000 and call it done.
Actually its a $400 discount... they want $2600 from him.
--
"You don't subject minority rights to a referendum." Justice Minister Irwin Cotler of Canada

ColorBASIC
8-bit Fun
Premium
join:2006-12-29
Corona, CA


1 edit
In looking at my iPhone, there is a usage app that displays total talk time and data uploaded and downloaded. So he could have kept track of his own usage through the phone.
--
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Karl Bode
News Guy
join:2000-03-02

Host:
Road Runner
PC gaming GAMES
PC gaming Tech
quote:
He should take the $400 settlement now, and commit to the $300 a year plan with data limit. Otherwise, suck it up for $3000 and call it done.
Good thing he didn't. Looks like AT&T now gave him a full refund and an apology.
PDXPLT

join:2003-12-04
Banks, OR

said by ColorBASIC See Profile :

How does a self-admitted "web developer" not know how large a kilobyte is or how large an average web page is.
High-level web development tools. Even clueless types like liberal arts majors can now do web pages.

Jmartz

join:2000-07-20
Tenafly, NJ

said by ColorBASIC See Profile :

$3,000 data bill is insane, especially when AT&T made it impossible to check usage but I don't believe this story for a simple reason.
That is ridiculous. When I am at my house, and call my friend in Israel using my cell phone, it takes upwards of a week to even show up on-line. I was down in South Carolina and used some mobile internet on my blackberry with the Slingplayer Mobile software, and it's been 3 weeks since I got back, and the data usage is just now starting to show up on my account... so if it takes a week for an international phone call to show up on-line, and nearly a month for data usage outside of my home state to show up... what in the world makes you think the on-line account access is going to be accurate for a couple weeks when roaming overseas? That's patently up surd. It takes at least 6-8 hours for calls to post, could take over a month in some circumstances depending on the network you are roaming on...

jjoshua
Premium
join:2001-06-01
Scotch Plains, NJ

Ha.

$3000 worth of youtube and email? I hope that it was worth it.
cbrain

join:2000-05-21
Silver Spring, MD

Re: Ha.

I want an immediate $2900 credit against my current balance, a commitment to never charge me the list price again, and, an apology for accepting such an ignorant customer.

ptrowski
Got Helix?
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Re: Ha.

said by cbrain See Profile :

I want an immediate $2900 credit against my current balance, a commitment to never charge me the list price again, and, an apology for accepting such an ignorant customer.
That was classic.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

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herb77

join:2005-02-23
Fort Myers, FL

Still Cool?

But the iPhone is still cool right?

exocet_cm
In memory of dadkins
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New Orleans, LA
clubs:
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Re: Still Cool?

said by herb77 See Profile :

But the iPhone is still cool right?
No

burner50
Pinlifter
Premium,VIP
join:2002-06-05
EN22wm
never was

ptrowski
Got Helix?
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1 edit

Grass is always greener....

iPhone buyers got special treatment when they bought their phones, and now they want what others have? Wah...
Sorry, but I have ZERO sympathy for this guy.

"Doing some research, I learned this morning that AT&T offers unlimited international data usage at $70 per month to its Blackberry customers.

Here's my bottom line: I want this same usage plan to be made available to iPhone customers and to be applied retroactively to my account."

I want, I want, I want....Blah blah blah.

packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs:

WOW

Talk about highway robbery.
--
Reach out and Tap someone!

See 8 replies to this post

Greg_Z
Premium
join:2001-08-08
Springfield, IL
·Comcast

Whoops

So, either someone's company will not foot the bill, or someone's mommy & daddy gave them the ultimatum. Guess the other person should of paid attention to the TOS.
--
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WileEC
mindtaker, macky cat, etc.

join:2002-02-07
Yonkers, NY
·Verizon FIOS

maybe the conversation sounded like this:

One side of the phone conversation between iPhone owner and the AT&T rep:
_______________________________________
"Hello.

I bought an iPhone last month. I have a question about my bill.

Yah, um, its three thousand bucks.

Yes, I know I'm a dumbass for spending $600 on a cell phone.

Yes, I know that I'm a virgin.

Well, can you do something about this charge anyway?

Okay, yes, I'm a fool. I get it, yes.

Now, about the bill?

So you're saying that Steve Jobs approved the bill so I have to pay it?

But I didn't...

Wait, you say Steve also rubbed each and every iPhone against his crotch before they boxed them up?

Oh, that's just foul man. I had that in the bathroom!"
_______________________________________
--
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SKYWARP

join:2005-02-02
Portland, OR

Consumer Responsibility

So the ATT rep disclosed the charges, he accepted the charges, didn't ask any additional questions (like what is a KB?), and then used the service. . . .

Hmmm. . .

Pay your bill and shut the -F- up.

ptrowski
Got Helix?
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Re: Consumer Responsibility

said by SKYWARP See Profile :

So the ATT rep disclosed the charges, he accepted the charges, didn't ask any additional questions (like what is a KB?), and then used the service. . . .

Hmmm. . .

Pay your bill and shut the -F- up.
But see, that is way too logical. Some people have WAY too much sense of entitlement.
--
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BuriedCaesar
It's Not Polite To Stare.

join:2004-03-27
Richardson, TX
·AT&T U-Verse
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Re: Consumer Responsibility

Yup - people's sense of entitlement to not be held accountable for their own stupidity.

He should be forced to pay every cent. He signed the contract and didn't read the fine print. Hmmmm... whose fault was it again? Maybe that'll help him teach his kids the lesson when they get old enough to understand the concept.

Then again, I'm sure there will be a lawyer somewhere willing to help him sue. And it'll be right up there with the DC Pants and the iPhone Battery insanity.
--
That was preposterous! Utter Nonsense! Totally unsupportable drivel! You can't be serious!....Um, what did you say?

NyQuil Kid
8f The Nyquil Kid

join:2001-01-06
Brick, NJ
·Comcast
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1 edit

Re: Consumer Responsibility

Never underestimate the complete stupidity of most lawyers today when presented with a case like this - some dumbass attorney will no doubt take the case...maybe Harvey Birdman.

[8F] The NyQuil Kid
--
[8F] The NyQuil Kid comes into town not looking for trouble...
n00bz gang up, but he ain't seein' double,...
pulls and draws, his deagles two...
n00bz litter the ground you know it's true.

morbo
Complete Your Transaction

join:2002-01-22
00000
clubs:

when you dance with the devil....

expect to get charged $3000 for the privilege.

DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline

iPh0wn3d?

How could he even use that much data? I mean seriously, the transfer rate on the iPhone is slow. He didn't tether it. Unless he visited Europe with his eyes glued to his phone...and missed taking in the sights while there, how did he rack up that much usage? That's roughly 600MB of data transferred!

I stream music to my PPC6700 ALL WORK DAY at 128kbps. That's only a bit over 460MB of data tranferred, but I'm not interacting with my phone the whole time. For him to use that much data, he'd have to be holding the phone, looking at it, and manipulating it. Did he really have that much time to surf the web, download email with huge attachments, and send email of photos taken with a phone in a two week span to rack up that much usage?

....or, does checking voicemail on the iPhone come into play here?
--
:: my trivial ramblings ::

phoneboy3

@shawcable.net

I guess roaming data works

Well I guess roaming data works! See, that just proves how cool the iPhone is. $3000 is a small price to pay.

{/sarcasm off}

N3OGH
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Philly burbs
·Verizon FIOS
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Pay the Death Star or the empire will shoot your iPhone

OK, first of all, this dunce should have read the freakin' contract before doing this. Agreements are agreements, and contracts are contracts. They're just as binding on the carrier as they are on the customer.

But, this is why I just frigging HATE AT&T..WAIT, STOP THE PRESSES

I just read the guy's letter. What a douche. You don't know how many KB a web page in, but you're a web developer? Shit, I don't even work in the computer business, and I know how many KB on average a web site can soak up, depending on what's on it.

I think this guy's watched too much skateboarding dog.

Fried his brain..

Pay up, dummy....
--
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TechieZero
Tools Are Using Me
Premium
join:2002-01-25
Wesley Chapel, FL

Re: Pay the Death Star or the empire will shoot your iPhone

"I find your lack of payment...disturbing..." (force-choke)

N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs

Re: Pay the Death Star or the empire will shoot your iPhone

LOL

Jahntassa
What, I can have feathers
Premium
join:2006-04-14
Conway, SC

You're stupid, but you blame it on them?

I liked this line.

"The rep quoted me $.005 per KB but did not disclose what that would translate to in layman's language (i.e., X amount per e-mail, X amount per web page, etc.)."

Followed by: "I'm a web developer"

But he doesn't know how large a webpage, SMS, or email message is? Are you kidding? This guy is obviously not going to find much work from anyone reading the article.

Later he says he did check usage online, and the data wasn't available. Well.. duh. I don't know if I can truly fault the guy for this, but with pretty much any US provider, any international charges won't show up until processed by the local carrier, which, in my experience, takes at least a day, if not a week.

Then of course he goes on whining about discriminating against iPhone users internationally, and about how you can't unlock the phone, blah blah blah.

Basically, he bought a fancy 'toy', and wants business rules to apply. The BB has to be the top business phone out there, and of course AT&T is going to be competitive with the rates.

Why bother being competitive with the iPhone rate?

ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:

Typical Apple Fanboy

First Microsoft/PC users are discriminating against Apple, now AT&T/Blackberry are discriminating against Apple/iphone.

Oh the humanity!

N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs

Re: Typical Apple Fanboy

A DREAM DEFERRED IS A DREAM DENIED!!!!!
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FiL
Premium
join:2005-08-16
Silver Spring, MD


1 edit

Re: Typical Apple Fanboy

buawahahah!
Looks like all you kids that thought ya'll knew what you were talking about were wrong. lol.

The man was refunded his money... So its not entirely wrong to assume business' such as ATT are scheming, devious sons of @$@#^$#, or am I wrong about that, only to later be proved correct through a update?

hehe.

ps, I think ya'll own em an apology! hahaahha

ptrowski
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Re: Typical Apple Fanboy

said by FiL See Profile :

buawahahah!
Looks like all you kids that thought ya'll knew what you were talking about were wrong. lol.

The man was refunded his money... So its not entirely wrong to assume business' such as ATT are scheming, devious sons of @$@#^$#, or am I wrong about that, only to later be proved correct through a update?

hehe.

ps, I think ya'll own em an apology! hahaahha
It's called trying to avoid bad press.
--
"A religious war is like children fighting over who has the strongest imaginary friend."

Have you been touched by his noodly appendage? »www.venganza.org

FiL
Premium
join:2005-08-16
Silver Spring, MD

Re: Typical Apple Fanboy

then this guy isn't a case study in why idiots don't read agreements, is it? Least thats what everyones dissection of the topic was about!

WhatUsayWillis

@btitelecom.net

Re: Typical Apple Fanboy

it's unlimited, but, if you expect to have the same coverage all around the world, then you need a reality check, the rest of the world doesn't operate like america, besides the iphone is only available in the US for now, any ways????

i don't know if this is a true story, he should have posted his bill...
Forums » The $3,000 iPhone Billpage: 1 · 2 · 3


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