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The Diabolical Error Number 678
Windows XP, DSL, and three irritating numbers
by Karl Bode Wednesday 29-May-2002 tags: dsl · pppoe
Wired news is running an article on the infamous 678 error that appears in Windows XP users running DSL connections. The error is many times brought to the surface due to PPPoE version conflicts between the PPPoE version on the OS and the version on many ISP's installation disks. The article includes some debate on how to resolve the 678 demon, and has some solutions and PPPoE insight by a few names you may find familiar.

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Manik D

join:2001-03-23
Brooklyn, NY

..

This error has popped up a few times when I try connecting onto the internet via my ADSL XP PPPoE client. It is certainly irritable, and I was sincerely confused as to why I couldn't connect. Now I know why, and am really disappointed that Windows XP has yet another fault.
[text was edited by author 2002-05-29 17:20:46]

mags2
Agent Provocateur

join:2001-07-19
SoCal

XP Has Bugs

....oh what a HUGE surprise. If you're going to upgrade your Microcrap o/s, the rule of thumb is to wait at least 2 yrs until all of the bugs squirm to the surface and have been addressed. You do not run out and buy the latest crap just because it's there. But for those who DO, you are the target group Microcrap has in its sights.
--
Fast forwarding through, not watching, or muting commercials is stealing because CNN says so.

AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
Reviews:
·Comcast

Re: XP Has Bugs

said by mags2:
....oh what a HUGE surprise. If you're going to upgrade your Microcrap o/s, the rule of thumb is to wait at least 2 yrs until all of the bugs squirm to the surface and have been addressed. You do not run out and buy the latest crap just because it's there. But for those who DO, you are the target group Microcrap has in its sights.

Even when it's the other software's bugs, Microsoft gets the blame.

What does a corporate behemoth with bad PR have to do to get out from under such clouds? Oh well at least they aren't going to run out of money while people burn them in effigy.
--
An excellent specimen...symbol of beauty, innocence, and fragile life...Hand me the jar of ether.

mags2
Agent Provocateur

join:2001-07-19
SoCal

Re: XP Has Bugs

said by AthlGrond:
Even when it's the other software's bugs, Microsoft gets the blame.


Surely you jest. Either you are a major stockholder in Microcrap or you're a neophyte Windows user. Windows has notoriously always been crap since back in the Win3.1 days. The only reason why the company is as large as it is bc most people are not inclined to use something that does not have the pretty/idiot-proof GUI that Windows does.
--
Fast forwarding through, not watching, or muting commercials is stealing because CNN says so.
moonpuppy

join:2000-08-21
Glen Burnie, MD

Re: XP Has Bugs

Unfortunatly, Apple had the right idea. Standard commands that every program should follow. Standard quit, save, load commands. Harmony reigns.

MS shows what can happen when newer OS systems meet older software. I work for a travel agency and have to load remote software on some people's systems so they work as outside agents. Problem was that the software up until last year was DOS based! No one could use the software if they had a Winmodem which came with every new system (who wanted to pay more for a controller based modem?) Finally went to a Windows based system. This after Win95 has been dead and replaced 3 times over.

Anyone remember the Win98 demo that blew up in front of reporters? Truely classic.

Problem is MS came out with XP and tried to make everyone update their software to work with theirs. Either that or be forced to use MS crap.

Event eh company I work at now won;t use any OS by MS unless it has had at least one major service release. We are still on NT 4.0

Anubis Prime

join:2001-06-01
Pittsburgh, PA
Reviews:
·Comcast

Re: XP Has Bugs

Don't forget that Apple encountered and is still encountering problems with OS9 apps that won't work well with OSX.

Some of us have absolutely no problems with Windows XP. I know it's hard for some to believe, but sometimes reality doesn't always offer us truths to our liking.

---Dom
majix
I Am Jacks Bile Duct.

join:2001-01-31
Athens, TX
At least one major service release ? What happened to service packs 1 & 2 For win 2k
moonpuppy

join:2000-08-21
Glen Burnie, MD

Re: XP Has Bugs

Never said our company was the smartest. They are going to 2K in July finally because some exec got mad he couldn't use some of his USB devices.

jz

@agilent.com
just a quick message. Apple did have the right idea. their system does has certain advantages. backward compatibility is NOT one of them. I'm not gonna go into details and argue, just ask any DTP (desktop publishers) or graphic designers or typesetters. They will veryoften use macs, love macs, and tell you how often they get mined.

rangerlg9

join:2000-11-20
Houston, TX
Why is it when someone defends MS, they are automatically labeled a stock holder or employee? I am neither and I can tell you that I have installed drivers, that said they were for XP, that completely messed up my machine. Is this the OS's fault? I think not. Surely you jest by thinking that other programmer's can't make mistakes or release buggy software. You sir must work for Red Hat since you are so anti-MS.
--
In God we trust, all others pay cash.

AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
Reviews:
·Comcast

said by mags2:
Surely you jest. Either you are a major stockholder in Microcrap or you're a neophyte Windows user. Windows has notoriously always been crap since back in the Win3.1 days. The only reason why the company is as large as it is bc most people are not inclined to use something that does not have the pretty/idiot-proof GUI that Windows does.
Sorry, just blindly blaming does not make you right. This (yes we are talking about something in particular here) error is not MS's fault.

But please do keep mindlessly bashing, you might hit a nail every once in a while.
--
An excellent specimen...symbol of beauty, innocence, and fragile life...Hand me the jar of ether.

[text was edited by author 2002-05-30 10:58:16]

mags2
Agent Provocateur

join:2001-07-19
SoCal

Re: XP Has Bugs

said by AthlGrond:
Sorry, just blindly blaming does not make you right.
Blindly blaming. That's really interesting coming from an inexperienced Windows user such as you must obviously be. You walk the walk but can you talk the talk? Tell me why it is -in your experienced professional opinion of course- that you think Microsoft, specifically, the Windows operating system is such a superior product? Aside from the obvious advantage to the user friendly GUI, that is. Do you even know what GUI stands for? Look, I don't know why you've got such a hard on for Microcrap but I would probably get that looked at if I were you.

Windows has always been and will continue to be full of bugs & security breaches ad infinitum. If you doubt that then all you need do is pull your head out of your a$$ and take a look at the countless security patches that have to be downloaded & installed into any Windows system at any given time. But I won't hold my breath waiting for you to educate yourself on that matter before you spout off about a topic you know absolutely nothing about. You can continue to blindly worship Microcrap but I'm not going to continue replying to you.
--
The best defense against logic is ignorance.


[text was edited by author 2002-05-30 21:30:44]

AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
Reviews:
·Comcast

And thus the price of tea in China...

said by mags2:
Tell me why it is -in your experienced professional opinion of course- that you think Microsoft, specifically, the Windows operating system is such a superior product?
You know what? You might try reading a post before you reply to it. Just a thought.

All I have said is that THIS error is not caused by MS/XP (go back and read again if you doubt me). I have made no other comments about Windows. (none)

I'm sure you won't reply to this because you and I both know that you 1)Don't know what you are blathering about and 2)Haven't the capacity to formulate a relevant response to any posts that I have made. (your previous posts demonstrate these two points quite nicely)

(You should know that your continued thrashing has become most amusing.)
--
An excellent specimen...symbol of beauty, innocence, and fragile life...Hand me the jar of ether.

mags2
Agent Provocateur

join:2001-07-19
SoCal

Re: And thus the price of tea in China...

said by AthlGrond:
(You should know that your continued thrashing has become most amusing.)

Awwwww, did you get your wittle fweelings hwurt?

I notice that your dainty wittle fingertips continue to bruise themselves with each poison memo you type and you otherwise keep blowing hot air, but any intelligent feedback about the wonderful Windows o/s is conspicuously missing. But don't worry, I won't press you for an answer, I wouldn't want to publicly humiliate you by exposing your ignorance.
--
The best defense against logic is ignorance.

AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
Reviews:
·Comcast

Well you are half right...

said by mags2:
I notice that your dainty wittle fingertips continue to bruise themselves with each poison memo you type and you otherwise keep blowing hot air, but any intelligent feedback about the wonderful Windows o/s is conspicuously missing. But don't worry, I won't press you for an answer, I wouldn't want to publicly humiliate you by exposing your ignorance.

Topic: Err 678 in WinXP
You: WinXP has more errors than all of baseball
Me: Why do people insist that all errors encountered in Windows are caused by Windows?
You: You and Bill Gates have sex together
Me: This error isn't caused by Windows
You: If you are so smart define how Windows is better than sliced white bread!
Me: Wow, thats fairly irrel...
You: HAHAHAHA!!! You are really pissed now!
Me: Not really, since we don't seem to be talking about the same thing...

(I await your next "clever comment" that you aren't making.)
--
An excellent specimen...symbol of beauty, innocence, and fragile life...Hand me the jar of ether.

AnonProxy
Premium
join:2001-05-12
Ohhh please, MS has it's problems but if the guys are running PPPoE from 1996 some how that's not their fault right?
Net Force$

join:2002-04-25
USA

Re: ..

Finally after years of techno speak regarding error messages such as Error 678 the truth comes out! (From an old dialup tech.) Error 678 just means you can't connect--period. And that is all it means! Big help in trouble shooting the problem, huh! The stupidity of things such as Error 678 was only exceeded by the ulitmate "This machine has performed an illegal operation....."

Imagine, they actually pay people to come up with this stuff.

PS: "Error 678" is not OS specific--it has been around on all versions of Windows since 95. I don't know if it was part of 3.1 or not.
[text was edited by author 2002-05-29 19:13:53]

Mashiki
Balking The Enemy's Plans

join:2002-02-04
Woodstock, ON
Reviews:
·Bright House
·TekSavvy Cable

Re: ..

said by Net Force:

Imagine, they actually pay people to come up with this stuff.

PS: "Error 678" is not OS specific--it has been around on all versions of Windows since 95. I don't know if it was part of 3.1 or not.
[text was edited by author 2002-05-29 19:13:53]

*chuckle* I remeber that! Actually it was used in windows 3.1x as well for the attempted add in of internet access to it. Man what a mess that was, imageing trying to configure a win 3.x system to work on a modem hard locked to com4.

I remeber spending hours trouble shooting old 3.x machines, man what a pain.
KookyMan

join:2001-09-09
Clio, MI
said by Net Force:
Error 678 just means you can't connect--period. And that is all it means! Big help in trouble shooting the problem, huh! The stupidity of things such as Error 678 was only exceeded by the ulitmate "This machine has performed an illegal operation....."
Actually, I don't remember it in 3.1. But I have to add 3 more of my favorite error codes to this list of all time useless codes.

Ranked in no particular order:
619: Port Disconnected.
629: Port Disconnected by Remote.
718: PPP Timeout.

So far 619 is a catch 22 for XP. I've seen it used for almost every possible error from LCP extention problems, to "Multi-Link Negotiation for Single Link Connection" problems, to bad passwords.

I almost set up a dartboard on my desk to help choose the first thing to change when getting the good ol' 619.

I still am a Dial tech.
--
I miss my dial-up modem... It was an error correcting modem... I seem to have so many typo's lately.....
Net Force$

join:2002-04-25
USA

Re: ..

Thanks for mentioning those errors--it brings back "pleasant" memories!

W8ASA
Tieng gi vay?

join:2000-07-31
Dayton, OH
Reviews:
·AT&T Midwest

Not XP's fault, really

It's not XP's fault. The various ISP's around the country, IMHO, should tell their users how to install PPPOE using the built-in wizard which comes with XP. It's easy, simple, and voila.....better yet, get a Linksys BEFSR41 or some other ADSL router and let IT handle the PPPOE chores.
--
Microwave and RF Components at www.ohiomicrowave.com

raw
War Eagle
Premium
join:2001-01-17
Madison, AL

Re: Not XP's fault, really

said by wb6qwf:
The various ISP's around the country......
Or better yet, the ISPs could just get rid of PPPoE altogether. I like Justin's quote at the end.
said by Justin:
I really dislike PPPoE, and this whole mess is a good example of how it adds nothing to the user's experience except pain. PPPoE is nothing more than a creation of phone companies who couldn't quite get their head around always-on connections, and instead have created a virtual dial tone, and virtual authentication, and lots more things that can go wrong."

It amazes me that they built this mess on top of simple, stable Ethernet.
--
Never underestimate the power of stupid people in large groups. Southeast Chat

W8ASA
Tieng gi vay?

join:2000-07-31
Dayton, OH
Reviews:
·AT&T Midwest

ABSOLUTELY ! ! !

I could not agree with you more. PPPOE is a waste of time, energy, bandwidth, and system resources all the way around. Simple networking techniques, with ADSL as a transport medium, are NOT that difficult to achieve.
--
Microwave and RF Components at www.ohiomicrowave.com

[text was edited by author 2002-05-29 17:48:46]

belawrence
They'll never let you in

join:2000-08-06
Santee, CA
Reviews:
·Vonage

Re: Not XP's fault, really

said by wb6qwf:
.....better yet, get a Linksys BEFSR41 or some other ADSL router and let IT handle the PPPOE chores.

Exactly! With the price of home broadband routers being so cheap now, why even bother with PPPoE software?
--
"Local channels, local service, and it works on your momma's tv"-my local Charter cable salesman

W8ASA
Tieng gi vay?

join:2000-07-31
Dayton, OH
Reviews:
·AT&T Midwest

Router is THE way to go

I have a Linksys here at home (roadrunner) and at the office (Ameritech ADSL 1500) and couldn't be more pleased. Easy to setup, not resource hogs, and I can even plug in my laptop here at home to do some work as well. Before getting the router, I used RASPPPOE and it never gave me any problems whatsoever, so the various ISPs that try to force something like Enternet (in my humble opinion) are doing their customers a great disservice. Enternet crashed my computer several times each day until I found DSLR and got the RASPPPOE. C'mon, ISPs, get your acts together and give us the bandwidth we need ! ! !

(did you hear that, Mr. President?)
--
Microwave and RF Components at www.ohiomicrowave.com

Rally1

join:2000-06-12
Long Beach, CA

who?

I don't know who that Justin Beech guy thinks he is, what does he know about DSL?!

Everybody knows PPPoE is the greatest thing ever, i think it stands for People Prefer Proper Operating Earthlink ....

TheCapn

join:2002-01-15
Brownsburg, IN

Get a Linksys Broadband Router

Never had a problem with my EL DSL connection via Linksys router.
Pavel303

join:2001-03-22
Brooklyn, NY

DSL

I agree its not XP fault. And i have Linksys router its mad nice. My friend have Verizon dsl witch using ppoet and it works fine on his comp my self I have DTV DSL witch is using IP so its all good:)

SMCinAZ
Premium
join:2000-11-29
Glendale, AZ

Better Yet.....

....go with a DSL provider that doesn't HAVE or REQUIRE PPPOE. DTVDSL is what I have but there are several others.
--
Drop by my site if you like webcams and stock quotes. »www.smcinsjc.com
xrobertcmx
Premium
join:2001-06-18
Sterling, VA

And this is why

I plug it in, say keep alive, and walk away. When I need it there it is, no fuss, no muss, no WinPoet.

oddstar
DSLR member for 6 years
Premium
join:2002-04-14
Spring, TX

Sounds Familiar...

That error is so vague.

I cringe when I get a customer who has it
--
»ajtrance.deviantart.com

SigEp1995

join:2000-11-17
Alumni Hall

Pssh

I don't think that error is OS specific. I've been getting that error in the past when EarthLink was having some kind of problem and I'm running W2K.
--
Wondering who that girl is in the avatar? Click here to get a better look.
nornradd

join:2002-03-13
O Fallon, MO

The #1 reason I've found for the error

I'm a Tier I tech for SBC/Ameritech...usually the error is caused by having more than 1 device enabled in LAN or high speed internet under the network control panel. The other quick fix, and this applies mainly to 3Com NIC's, is to set the card to half-duplex instead of auto detect.

AsterX

@bigpond.net.au

Re: The #1 reason I've found for the error

I'm surprised that Wired wrote such a crappy article.

The 678 error on WinXP while running DSL is, like Net Force said, equivalent to a cannot connect error. You will find that most of those errors are caused by virtual channel lockups between the exchange and the IPSN [IP Services Node]. The lockups mostly occur when there's an upstream buffer overflow [ie. you are hosting a Q3 server on a 64/128 uplink]. The only solution is to reset or rebuild the channel. The former will keep your existing PVC ID and the latter will create a new one.

Sure, there will be instances when this error is PC based and can be solved by a simple connection profile recreation or a reinstall of the NIC. BTW, check your MTU settings especially if you're a gamer.

To those of you running routers, have you ever seen a router's connection status as 'Trying'? It will either be authentication related or channel related. There's not much that can go wrong with a router based DSL connection.

My 2 cents.

SPSRacing

join:2001-01-19
Palos Hills, IL
I had that error when I first tried to install the enternet 300 software. I called the tech help desk at SBC and the first thing they asked was what OS I was using. I told him XP and he said I couldn't use that software in XP. He walked me through how to set it up within XP and, problem fixed. I use to get that "time out trying to connect to server" error all the time in Win 98 and I wouldn't call that a windows problem. So far I haven't had any problems with the XP PPPoE (knock on wood.) I would go so far to say thats its even better and more reliable than the enternet software that my DSL came with.
--
"Do or do not, there is no try." - Yoda

justicar

@167.1.x.x
also , you may want to switch it to 10baseT rather than 100. the 5360 usually doesnt' like 100.
wiley post$

join:2002-01-13
who cares

pppoe sucks..........

1. Get a static IP..........$
or
2. Use a linksys router, it has pppoe in it.........

Nsane_iceman
Premium
join:2001-02-26
North Richland Hills, TX

Router it

Use a router and get NAT/Port Forwarding/IP sharing and get rid of the PPPoE and then you have a static IP good for servers , and then you don't have to click on the Software stuff to connect and bog down your ram and CPU..

Think think think...
jethrogump
Premium
join:2001-03-02
Mesquite, TX

Get rid of PPOE completly

Life was so much better in the days before PPzeroE I never had problems with Microsoft or anything.

Its another thing forced on us by the DSL powers that BE!!

SBC in My Case
salahx

join:2001-12-03
Saint Louis, MO

Nothing mysterious about Error 678

Error 678 means the same thing as Enternet 300 "Timeout while contacting server". What makes it sound so mysterious is Windows wants to apply the dialup paradigm to everything.

Many thing can cause a 678, and most times it not your fault but your ISP! Things that can cause this include

1) Not having sync
2) Not being provisioned into the ISP router
3) Incorrect mapping into the DSLAM (i.e. you have sync, but the tech shows no sync, or they can ATM ping your modem and succeed...while the modem is off!)
4) Corrupted cross-connects
5) CPE and line ATM VPI/VCI mismatch

number 1 - get sync first!

number 2 and 4 are easy to solve - the respective tech just pushes the "Rip & Rebuild" button, though Tier 2 typically has access to those tools though

number 3 is harder, and is easy to miss. Simple to test for, but often overlooked.

number 5 is uncommon - although it can happen with USB modem especially

Any monkey that can see the sync status of the line and has access to an ATM Ping tool can quickly diagnose if its a line problem

Things on the computer end that can cause it (under XP):

1) NIC drivers not installed/incorrectly installed
2) Corrupt TCP/IP stack
3) Firewall software

For number 1, freshly reinstall the drivers

Number 2 was already touched on in the article, it works quite often!

Number 3 even msconfig isn't sufficient sometimes. I've seen both Zone Alarm and McAfee firewall casue this.

Oh yeah...you wouldn't believe how much a power cycle can help. Compared to Enternet 300, XP makes this process EASY.

[Edit: Misspelled title, I should apply for editor at Slashdot immediately]
[text was edited by author 2002-05-29 21:24:22]

See 7 replies to this post

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

new country song!

PPPoE - A way for isp's to go cheep
PPPoA - Why wont crappy protocols just go away
CAP - Will it hurt me chap?
----------------------------------------------
in a perfect world we all would bridged with static ip's on our DSL lines. it would be less of a headache to just get a pppoe/a enabled router so you keep buggy software off your system.

graysonf
Premium,MVM
join:1999-07-16
Fort Lauderdale, FL

Re: new country song!

PPPoE?
PPPoA?

Nah, it's PooP. As in excrement.

Routed is better than bridging. If you can get it, take it.

dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
kudos:4

Re: new country song!

I used to have bridged mode DSL with US West + static ip. speeds were always what was promised and uptime good.

Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
kudos:1

Simple solution....no PPPo(X) no problem

I knew there were more reasons to appreciate having a simple bridged static IP connection.
ensaine88

join:2001-10-30
East Concord, NY

Verizon

my verizon DSL in the office is running on XP (not networked), i used the XP PPPOE installation disk provided by verizon rather than their 95/98/me/2000 disk. I have never seen that error before.
drivedacar

join:2002-05-29
Grafton, WI

ERROR 678

OK.....here's the proper solution to this error....I did it recently and I am loving it too.....faster, more reliable and actually (once you are used to it) easier to use....Things make MORE sense...........

USE LINUX....my personal FAV is Red Hat v.7.2

This solves ALL of those pesky windows errors......

MS's modus operandi: Quick release before we find out it don't work!

David
Now accepting new patients
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:70
Reviews:
·AT&T Southwest
·DIRECTV
·AT&T Midwest
·Google Voice

I thought

I thought the code xp used for connecting was the code the got from RASPPPoE?

Is this not true?

I thought that the PPPoE client in XP was supplied or purchased from RASPPPoE. I had heard that is where they got the design from
--
I'm slowly becoming a convert to the principle that you can't motivate people to do things, you can only de-motivate them. The primary job of the manager is not to empower but to remove obstacles. -- Scott Adams

livininarizona
Premium
join:2001-08-05
Merced, CA

Re: I thought

just don't do it!
donaldk
Premium
join:2000-10-19
Thunder Bay, ON
Reviews:
·Eastlink Cable
Oh Well I uninstalled my Windows XP PPPoE from my computer cause I do not have DSL . It helped save a few CPU cycles here and there .

Domhain$
Mind Over Monkey
Premium
join:2002-01-16

Got the flu? Blame Microsoft!

I read the Wired article.

1 - the very existence of pppoe software is the fault of the phone companies - its very existence is lame, and thats the primary problem. i think we can all agree that the phone companies sorta suck and rarely have their act together. ive never met anyone who just loves the phone company.

2 - winxp smartly includes a very modern version of pppoe that works with almost any dsl subscription you may have. thank you microsoft!

3 - the idiots selling dsl fail to tell their customers that if they have xp, they dont need to install any software, they just need to plug the damn cable in and answer the questions that xp asks them. it couldnt be simpler. i mean seriously - plug in cable, enter username and password - connect. xp autoconfigures and auto recognizes the dsl connection.

4 - whining simpering bozos who have nothing to do but slam microsoft for any reason, real or imagined, need to get a life, join the human race, take a look in the mirror and start dealing with reality. XP ROCKS. its solid as hell, stable, easy to learn and use, broadband friendly, auto configures - in short - its a great OS and thats that. it took them long enough but theyve got a winner on their hands. the major argument that can be made against it is in the realm of security, no small matter, and at least they are constantly working on it. it wouldnt be such an issue if there werent so many malcontents out there spending all day working to hack and crack xp so they can then hop on to alt.l33t_h4xz0r.killgates to get praised for yelling 'look! look! xp is broken!' - lame.

sorry for the length of this but IM SO SICK AND TIRED OF THE CONSTANT MICROSOFT BASHING! the dsl isps and phone companies screw up their install instructions - and its microsofts fault? umm - i dont think so. you cant give your customer a faulty old piece of software that doesnt work with a functioning modern piece of software and then blame microsoft.

if you put diesel in your car that takes unleaded, and the car breaks - is it the cars fault?
--
"The porn aint the problem. The tight assed calvinist manifest-destiny post-industrialist social-paradigm-colonialism is."
drivedacar

join:2002-05-29
Grafton, WI

Re: Got the flu? Blame Microsoft!

OK. Here's the deal.
1. I chose to bash MS because, quite frankly, I can. (I discovered the PENGUIN).
2. XP is, in fact, a stable OS. However, if PPPoE is installed prior to an XP upgrade, there will be problems. Seen it happen, and had to fix it.
3.. THERE ARE EXPLICIT INSTRUCTIONS in every install kit. It is up to the end-user to READ them.
4. I have detailed instructions to "installing" xDSL services onto an XP machine.In that book, it SPECIFICALLY states DO NOT INSTALL THIS SOFTWARE IF YOU ARE USING WINDOWS XP! (in red letters even).
5. I know for a fact, NTS300 CANNOT be installed on a machine with NAV or McAfee running (or even disabled)and expect it to run RELIABLY (on any platform including LINUX and MAC). In addition, any software that writes to the registry during install cannot be installed reliably unless the machine is booted without running any AV software.
6. Also, if the little DSL light, on the modem, is green, it is likely the OS being confused. I just haven't seen more than few times where the connection couldn't be made 'cuz of a REAL network issue (probably 1 out of 50 times).
7. Finally, the telcos were great until 1984, and made even worse in 1996. I've thought about it. I hardly had any trouble with my phone service....in fact, I've NEVER had any problem with my phone service (except for not paying the bill..lol).

NOT the telcos fault, NOT Microsoft's fault and certainly NOT the end-user's fault. Maybe it's actually the combination of an OS, the various hardware components the OS is operating AND other software installed onto the system. This is the likely culprit.

Just my hummble oppinion.....If you don't like it, that is your oppinion.

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