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The Dial-Up Wars Aren't Dead
MSN responds to AOL's broadband gamble
by Karl Bode Tuesday 28-Mar-2006 tags: prices · business
AOL recently raised prices on the dial-up service from $23.90 to $25.90 in the hopes of pushing customers to their broadband re-branded service, at the same price-point. It's a big gamble, as their 20 million dial-up customers could just jump ship to cheaper dial-up services or competing broadband service. Microsoft certainly hopes so, and has lowered the price temporarily on their MSN (BetaNews) service to $17.95.

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Mac OS X0

join:2006-03-11
Washington, DC

AOL? Do you mean AOHELL?

HA, those morons.

I would have gone to a cheaper dial-up service a long time ago if I still used AOL and it was my only choice.
--
Think different.

paranoidxe
Premium
join:2002-03-29
Ogden, UT

Oh God

AOL really thinks their shit doesn't stink don't they? The service has gotten worse and worse..I've been using BYOA for $7.95 a month..and EVEN paying at that price I don't think its even worth it anymore. The service just gets worse and worse while their prices get higher and higher.
--
- paranoidxe (txtfiles.org)

Harddrive
Proud American and Infidel since 1968.
Premium
join:2000-09-20
Phone Room
kudos:2

1 edit

Re: Oh God

yeah, AOL still thinks they sh*t ice cream. with push-pricing like this, their competitors are going to be handing them spoons.
--
Religion is over-rated.

techjoe
Premium
join:2004-02-20
Warrenville, IL
kudos:1
Reviews:
·MegaPath
·Sprint Mobile Br..
·Comcast
They only have their current customer base because of the @aol.com email addresses. I do my part and migrate at least two-three users/month off of AOL, and have done so as long as I can remember.

Anyone that runs a mail server knows how great AOL email service is.. Every mail server I have had anything to do with has had chronic delivery issues with AOL claiming the emails are spam and refusing to accept them. There's a solution, granted, but AOL can go fsck themselves with a rusty pipe before I pay them to send mail to their freaking customers.

AOL's going downhill, and I don't think anyone can fathom a legit arguement against that..
--
www.clanc.cc

odreian615

join:2006-01-18
Chicago, IL

if you can get dsl or cable in your area

there is absolutely no reson to still have dail-up basic dsl in most areas that can have it is only 15 bucks

tmcb82
Premium
join:2002-04-16
Columbus, OH

Re: if you can get dsl or cable in your area

Keep in mind that DSL still has a relatively small footprint (particularly in more rural areas) compared to cable and dialup. So for many people it's either dial-up for ~$20 or cable for $40+. For casual users it's, I imagine, had to justify the added expense of cable.
--
"If you do too much people become dependant, if you do too little people lose faith. But when you've done things right people won't be sure you've done anything at all." - Futurama

Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL

Re: if you can get dsl or cable in your area

My parents live out in the boons, but do have DSL as an option. They stick with dial-up though, because they log on a couple time a week to check e-mail. The bad part is they are on AOL. I've been trying to get them off, but no dice. I don't blame them for sticking with dial-up, but wish they'd get off AOL. It even makes there computer run slower than constipation.
--
"Padre, nobody said war was fun now bowl!" - Sherman T Potter
»www.cafepress.com/maxolasersquad
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nomadictech

@chi1.dsl.speakeasy.n
You know there is something here that has been irking me for a while and frankly its the mindset.

In this scenario, the ploy is to force customers to a broadband solution but frankly many of these poor users can't get affordable broadband either because it's too rural an area or the telcos are too cheap to invest in updating the infrastucture. I have many clients and friends that just can't get broadband solutions....so they're stuck with dial-up. And now, they want to raise the prices...not to support an upgrade in quality or service but simply as a marketing ploy. Oh pound salt on that one,

It seams more and more people assume the standard method of access to the internet is broadband...when its still in fact a dial-up connection. Gone are the days when websites used to have a text only option on the default web page and gone are the days you used to be able to patch the Windows OS on dial-up.

I have to regularly remind Web developers that although pictures are pretty, content and communication is what a commercial web page is about. And if a potential customer has to wait 7 minutes for pages to load they'll go elsewhere for solutions.

Sadly the more and more we rely on technology...the more and more we lose our humanity.

MeanPeepsSuk
Premium
join:2004-11-21
Muddy Field

2 edits

Re: if you can get dsl or cable in your area

I couldn't have said it better myself, nomadictech.
nasadude

join:2001-10-05
Rockville, MD
Reviews:
·Verizon FiOS

pretty sad

it's quite a reflection on the state of broadband service in the U.S. that a strategy for pushing people to broadband is to raise the price for dial-up.

If we had any sort of competitive market at all there would probably at least be "broadband lite" tiers at $15-20/mo.
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11

Re: pretty sad

There are "broadband lite" tiers at that price point in SBC and Verizon territory at least. $12.99/mo for 1536/384 (SBC) and that includes a free unlimited nationwide dialup account you can use a the same time while travelling, etc. Even factoring in the cost of the phone line (which you need with dialup anyway) it's less than what AOL wants to charge for dialup alone.

It's not broadband availability, it's inertia keeping these folks on a $25/mo dialup.
--
Toolmaster of La Grange.
vinnie97
Premium
join:2003-12-05
US
kudos:1

Re: pretty sad

$13 is not for current customers, though.
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11

Re: pretty sad

If they are on AOL dialup they wouldn't be 'current customers' now, would they?

And in fact if you know what you are doing you can be re-rated to the $12.99 rate even if you *are* a current DSL customer.
--
Toolmaster of La Grange.

odreian615

join:2006-01-18
Chicago, IL
Reviews:
·AT&T Midwest
"$13 is not for current customers, though"
yeah thats sad but they do give you a lil deal i was paying 29.99 now I pay 21.99 for dslpro only 4 bucks over the first time buyer price and if you're lucky you might get a operator that will charge you the first time buyers price some people on here got that deal

OldschoolDSL
Premium
join:2006-02-23
Indian Orchard, MA
Reviews:
·Comcast
·voip.ms
·America Online
·Dish Network

You've got mail, some where else

AOl bring up there prices was a very bad move and it was only a matter of time before some tried to play off it. I currently am using BYOA (Bring your own access) for 9.95 and they seem to offer even less then when I first tried them sometime ago. The only reason why I'm trying them now, is because my Grandfather sent me a link (he gets 25.00).

MSN is smart for trying to cash in on their prices. I know I would.
--
Welcome to The Internet my friend. My wife sells AVON and she delivers

Romney2012
Defeat Obama 2012-Chg we can believe in
Premium
join:2002-03-03
USA
kudos:4

Re: You've got mail, some where else

said by OldschoolDSL:

I currently am using BYOA (Bring your own access) for 9.95 and they seem to offer even less then when I first tried them sometime ago.
I see others that pay for BYOA. I have only 1 question - WHY?

You can get email anywhere for free. And everything else AOL supplies with BYOA can be had elsewhere.
--
--
Join Red Room Forum
BLOG tkjunkmail.blogspot.com
My Web Page
moonpuppy

join:2000-08-21
Glen Burnie, MD

Re: You've got mail, some where else

said by Romney2012:

You can get email anywhere for free. And everything else AOL supplies with BYOA can be had elsewhere.
It all depends on the person.

My parents, who recently moved in with me, still pay for MSN dial-up. I have Comcast HSI. They hook in via my router and never use dial up. They ONLY reason they keep the dial up is for the email. I have already informed them of the free email thing but they don't want to change. (Sidenote: I am going to see if MSN has a BYOB option.)

Look at the whole cell phone number portability issue. People wanted to change service providers but wanted their old phone numbers. That is what drove those laws through. I still wish they would keep certain exchanges for landlines (or VOIP) and certain ones for cell.

Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
Reviews:
·AT&T U-Verse
·Comcast Digital ..
·Comcast

Re: You've got mail, some where else

said by moonpuppy:

said by Romney2012:

You can get email anywhere for free. And everything else AOL supplies with BYOA can be had elsewhere.
It all depends on the person.

My parents, who recently moved in with me, still pay for MSN dial-up. I have Comcast HSI. They hook in via my router and never use dial up. They ONLY reason they keep the dial up is for the email. I have already informed them of the free email thing but they don't want to change. (Sidenote: I am going to see if MSN has a BYOB option.)

Look at the whole cell phone number portability issue. People wanted to change service providers but wanted their old phone numbers. That is what drove those laws through. I still wish they would keep certain exchanges for landlines (or VOIP) and certain ones for cell.
I had a MSN.com address when I was with them. I canceled them 2 years ago when I tasted RoadRunner Cable internet for the first time. A few weeks after I canceled MSN Dial Up, I noticed my MSN.com address was still active and receiving mail, although it was taking me to the hotmail.com site instead.

Have your parents back up any important emails and addresses then cancel MSN. I think you'll be glad to tell your parents they don't even need MSN to keep the MSN.com address.

Good luck!

kfsutops
Premium
join:2002-08-19
Tampa, FL

Re: You've got mail, some where else

said by Chris 313:

I had a MSN.com address when I was with them. I canceled them 2 years ago when I tasted RoadRunner Cable internet for the first time. A few weeks after I canceled MSN Dial Up, I noticed my MSN.com address was still active and receiving mail, although it was taking me to the hotmail.com site instead.

That's because you don't loose the msn email address when you cancel. The guy told me the same thing when I cancelled about two years ago.

I will even have the 2gig email service for some reason. My brother in law still gets his msn mail but they dropped the amount of storage back to what it would be with hotmail. But, he still gets to use the msn email address.
--
"There are no stupid questions, but there are a LOT of inquisitive idiots"

winky
Turn Left At The Moon

join:2001-02-11
Saint Louis, MO
...You can get email anywhere for free"
Indeed you can, but with what you're paying AOL, why not just get a domain for 10 bucks and have it hosted for 5 and you could have: IusedToBeAnAOLluserButNowImNot@IusedToBeAnAOLluserButNowImNot.com
--
From this point forward Hoedown, from the ballet RODEO, by Aaron Copeland will not be reffered to as "The Beef Song". Thank You

DaMaGeINC
The Lan Man
Premium
join:2002-06-08
Greenville, SC
kudos:2

1 edit
Ya. I never got why you would pay EXTRA just for thier crap???? You are already online, and have full access to the internet. Wtf are you thinking?

Pirate515
Premium
join:2001-01-22
Brooklyn, NY

Re: You've got mail, some where else

said by DaMaGeINC:

Ya. I never got why you would pay EXTRA just for their crap???? You are already online, and have full access to the Internet. WTF are you thinking?
It's their so-called "content," plus 12-year old 1337 h@x0r w@nn@b35 need their chat rooms.
--
Ask me no questions, and I'll tell you no lies...
A MESSAGE to the RIAA and the MPAA: You shouldn't wound what you can't kill...

Fatal Vector

join:2005-11-26

Re: You've got mail, some where else


Many of us have friends that we hook up with on AOL. People that we have met, etc. there are numerous reasons why one would wish to pay $7.95 for BYOA, even if you dont happen to have any.

On top of which, AOL has excellent mail controls. AOL radio, which includes XM satellite, is also quite good. The chats can be excellent sources of entertainment, not to mention being able to set up private rooms that you control and where no bots come so your group can congregate in peace.

Overall, 7.95 is peanuts, especially if you are on the 12.99 plan from at&t, both of which cost less than AOL dialup together.

What it amounts to is to each their own. No one says you have to like AOL, or, use it and bashing it with the same stupid posts time after time every chance you get is meaningless in the end.

blackjeep

join:2001-07-12
Atlanta, GA

One word for ya

Trillian!

Re: You've got mail, some where else

Radio@AOL is also available for free using Winamp. No need to use AOL for that. Besides, there are tens of thousands of other stations on the Net that are completely free and require no particular player.

JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10

Re: You've got mail, some where else

I'm seriously considering paying the 10.00/mo for aol simply to be able to access the radio@aol using my Dlink dsm320 media center. I've been using the 6 month trial and it's freaking awesome.
You can use live 365.com with it for free but it's just not the same quality.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

Stop the bleeding

@comcast.net
Ah, news flash; free program which allows use of Aim, MSN, Yahoo, and several other chats, private chats, IM's, file send. Also, AOL radio w/XM is now free on aol.com. All the folks who continue to make up an excuse to stay with AOL, will stay no matter what choices people will show they have.

My sister, just finally get rid of AOL dialup, after this price rip-off. They now have Cox cable, and WIFI in the house. Best part, they can all finally use their individual PC at the same time. They finally go it and see the LIGHT.

I told them to make a second SN before they canx AOL, signup with AIM, and now they can stay in contact with their aol buddies, all without paying for silly dial-up with aol.

Chris 313
Come get some
Premium
join:2004-07-18
Houma, LA
Reviews:
·AT&T U-Verse
·Comcast Digital ..
·Comcast

Re: You've got mail, some where else

said by Stop the bleeding :

Ah, news flash; free program which allows use of Aim, MSN, Yahoo, and several other chats, private chats, IM's, file send. Also, AOL radio w/XM is now free on aol.com. All the folks who continue to make up an excuse to stay with AOL, will stay no matter what choices people will show they have.

My sister, just finally get rid of AOL dialup, after this price rip-off. They now have Cox cable, and WIFI in the house. Best part, they can all finally use their individual PC at the same time. They finally go it and see the LIGHT.

I told them to make a second SN before they canx AOL, signup with AIM, and now they can stay in contact with their aol buddies, all without paying for silly dial-up with aol.
A second SN is ok, but why? I canceled AOL 5 years ago after the free year and billing screwup and 2 years later I found out my AIM name was still active and usable even after my AOL Dial Up account was long dead and cold.

P.S. I've also seen the light of Cable internet (RoadRunner) and will never go back.

GilbertMark
Premium
join:2001-05-02
Gilbert, AZ

Hmm

I'd be interested in hearing how many people out there who use the internet just don't care about broadband? I'm sure it's a high number.

Not everyone who goes online is a pimply faced teenager who can't get a date and still lives at home with his parents and whose only connection to anything is via a computer.

$9 a month dial up is more than enough for the baby boomers and other more rural people in America and many inner city people. In many cases the TV and the radio serve all the entertainment needs of a great majority of people.
--
Just because a word has an S in it doesn't mean it needs an apostrophe too.

GlenQuagmire
Giggidy Giggidy Giggidy Goo
Premium
join:2004-02-16
Grand Rapids, MI

Re: Hmm

That closed minded idea. When I first got a cable modem I was in college and still living at home. When I moved out I moved my account to my new place. It was not more than 6 months my father (who is 50) had a cable modem installed in his name. He hated how slow dial-up was. My point is that he is not a pimply faced teenager but he still has a use for broadband. Just because some one is old does not mean that are not going to keep of with technology. Think before you make stereotypical comment like that.

Fatal Vector

join:2005-11-26

1 edit

Re: Hmm

Talk about "stereotypical". So what. your dad got cable AFTER being exposed to it. I have news for you: Many of the older folks dont give a rats ass about broadband. The majority of them that are on the internet are using dialup and many use AOL because they have friends they talk with there.

The fact (with a few exceptions, just like in anything) is that older people generally do NOT keep up with technology. Analog Cable TV and off air radio are plenty for them. They are products of a different generation and mindset. People try to judge them by todays mindset/standards and that's where they make their mistake.

Default_Uzer

join:2006-02-13
Springville, NY

Damn

25 bucks a month!!! Dialup is readily available in almost all of the USA for about 5 (five) dollars a month. access4less, 650dialup, all2easy.net. For 25 bucks a month I can get Verizon DSL 3mb/768.

To those who are using AOL, ask yourself... is it worth it?
wilbywilson

join:2001-02-24
Arlington, VA

Re: Damn

$29.95 for the Verizon 3.0/768 plan, but you're right, it's not much more than AOL dial-up. (Verizon's 768/128 plan is only $14.95.)

Default_Uzer

join:2006-02-13
Springville, NY

Re: Damn

the verizon 7/758 package is 5 dollars off when bundled with the regional package i think. Im not sure, but i switched to cable for the extra 1mb.
Mac OS X0

join:2006-03-11
Washington, DC

It used to be free

Hell, it used to be free. I used to have Access4Free as a backup for when my broadband ISP went down. Of course I have no POTS now so that doesn't count anymore.

They charged a $5 activation and gave you 10 hours free per month then $1 per additional hour with a maximum of I believe $10.

Of course around April or May last year they went out of business.
--
Think different.

Default_Uzer

join:2006-02-13
Springville, NY

Re: It used to be free

Out of business eh? I was just reading off the top of my head. But my mom uses all2ez.net 4.95/mo. unlimited access. you cant beat that for dialup.
blacksurfer

join:2002-07-14
Sherman Oaks, CA

Remember AT&T dialup for $5 ?

I remember when AT&T had a dialup special for $4.95 per month that included an ad bar. The funny part was that you can easily bypass their software and make a DUN to avoid the ads.
Mac OS X0

join:2006-03-11
Washington, DC
NetZero is free for 10 hours a month but you have to use their software which puts a big ad bar at the end of the page.

There are ways to avoid the ad bar.

And I think it is only for Windows so I have no use for it.
--
Think different.

Default_Uzer

join:2006-02-13
Springville, NY

Re: It used to be free

bypassing the netzero ad bar was simple back in the day. simply make a DUN connection. username was user@netzero.net and the password was a simple algarythm that was easily generated with a peice of software. lets say your pass was dixie. d would be 24 and i would be k8 so it would be 24k8 and so on.... when the netzero software ws bypassed it also eliminated the 10 hour limit. however they cought on to that about 3 years ago. but i got away with it for at least 2 years.

Loker
Premium
join:2004-07-11
Fargo, ND

I used AOL

well I used AOL for 3 years....the only reason is because I never paid for day of it...

Fatal Vector

join:2005-11-26

WOW


a whole 10 hours a month? Hell, I get that NATIONWIDE with my at&t broadband, as well as another 15 with my AOL byoa. Allmost guaranteed that AOL has a access number near where you are, no matter where. Cant say that for the low cost dialup outfits. Besides, AOL ALLREADY offers $9.95 dialup service. It's calles NETSCAPE, ever hear of them? Yes, using the AOL network and dialup numbers.

Imagine.
StEaLtHBuNnY

join:2002-10-12
Bergenfield, NJ

ahahah dialup

man i used to have juno which included i think like 15 hours free every month... after my free login finished, i just canceled the account and made a new one and it included another 15 hrs.... this continued on and on for like several years. I eventually went to buy service for 10$ a month

Rob A
Jets AFC Championship
Premium
join:2005-01-17
Pompton Plains, NJ
Reviews:
·Verizon Online DSL

AOL just doesn't get it

Don't they realize how dialup isps are as low as $5/month now? Charging 21 bucks more than that is just plain stupid. They will continue to lose customers.
--
Spread Opera! The fast, sleek, and feature-rich browser! »opera.com

winky
Turn Left At The Moon

join:2001-02-11
Saint Louis, MO

Marketing Jeenuses!

Gee, I guess that makes AOL the "New Coke" of ISPs. I would liked to have seen the circle jerk of "Group Think" where this idea was launched. If the Dial-Up Wars are still raging, picking a winner at this point won't be so difficult. Just remember:
Big things die slowly and after a while you get used to the stink.
--
From this point forward Hoedown, from the ballet RODEO, by Aaron Copeland will not be reffered to as "The Beef Song". Thank You
Roop

join:2003-11-15
Ottawa, ON

20 million americans can't be wrong can they?

wups, hahaha, sorry. after your last election, anything is possibe.

Anonymous
Premium
join:2004-06-01
IA
kudos:1

If you cancel AOL...

...you will be able to keep the email address for free and it will be accessible via aol.com

Heterman
Premium
join:2004-02-28
Fayetteville, AR

Guess what AOL...

America is already online. It ain't just through your service either.

tomkb
Premium
join:2000-11-15
Tampa, FL
kudos:5

hmm

I just don't understand how aol could have gone down hill so fast after inventing the internet.

Fatal Vector

join:2005-11-26

Re: hmm


Their mindset is that you are not just paying for basic dialup internet service (which they offer through Netscape). You are also paying for the content that comes with the dialup (no matter if you use it or not, just like the bundles from the telcos). This has been their basic business model for a long time and is also what made them successfull.

Now, however, you have widely available broadband and this, coupled with losses in customer base (much of which is caused by festering problems in the service and AOL's long time unwillingness/inability to deal with them) that, if they are even half awake, they can no longer afford to ignore, they are being forced to do something about.

This business about raising the price of the dialup is typical AOL. Besides, in the adverts they run here, their broadband is "STARTING as low as $25.95".

I'm sure part of it is typical AOL arrogance, thinking that the suckers will stay with them no matter what and they can still rake in the cash, while the rest will migrate to broadband, hopefully with their co branded package, which is, of course, conveniently packaged for the convenience of Joe and Jane box of rocks.

I'm sure they think that, at least this way, they will keep some of them no matter what. Not that Time Warner isn't one of the greediest and most arrogant corporations in the world to begin with, of course.

DSLmontgomery

@70.108.x.x

Wouldn't a little thought have been wise...?

Wouldn't AOL and its customers be much better served if AOL only raised the dialup price in areas that are DSL-accessible??? No doubt many dialuppers only use it b/c they're not close to a CO, so they CAN'T physically get DSL no matter the price issues.

Maybe AOL should have, um, checked the telco and local loop/CO databases and not punish millions of users who can't get broadband anyway.
stridr69

join:2003-05-19
San Luis Obispo, CA

2 edits

Dear AOL..

..I just want to thank you for offering me a FREE 2GB e-mail account(thru aim.com) using a account name/password that I created through you back in October 1993. Also, Netscape.net offer's me a 256Mb account using the above mentioned screename/password as well. Trillian does a great job of keeping tabs on both those address's as well as Yahoo, ICQ, MSN.
By the way, LOVE AOL/TV-keep up the good work..okay? Oh, did I mention that these offerings are...like...FREE??!!
And your NEW FREE web site isn't bad either-using my '93 vintage screename/password.
C'mon, AOL, get real. Offer standard dialup for $10.00 a month unlimited, and you'll be golden. BYOA for $7.50 unlimited as well.
Think about it, Ad-driven internet sales are on the up-swing, why not LOWER pricing to keep what customers you have left!!!!

Death2U
Premium
join:2006-01-22

1 edit

Why AOL BYOA? Free spam addresses!

Trust me I would never reinstall their crap software on my pc ever again! But TWC gives it free with Roadrunner so free spam addresses to direct spammers to? Does not hurt one bit. It is sad though that is all AOL is worth and some are paying $26 for dial up! MSN is ok because it runs on the standard TCP/IP stack and you do not have to use their software when say running a game and their connection is far more stable than AOL. Just set up this formula on a manual connection to connect without software username will be MSN/your master username and then password is the same as if using the software
Edit: Actually I used this tweak even with the software then I could sign out anytime and still stay connected. As well as apply modem tweaks for reliability and full 56k connection that only work on manual connections. Just tell the software you already are connected and set it to use the one you set up. My wife still keeps MSN as a backup because she likes $17.95+the content being accessable through broadband with a totally seperate from ISP backup to broadband. So I know it still works on MSN 9.

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