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story category The Invisible Threshold
Making your service limits clear
(old news - 01:07PM Monday Sep 15 2003)
tags: bandwidth · cable
One Comcast user, already warned about exceeding unmentioned bandwidth limitations, finds his service suspended for crossing an invisible line. -

In the broadband universe, the term "unlimited" usually means the exact opposite, as heavy Comcast downloaders are the latest to discover. This letter has apparently been making the rounds among some of Comcast's more bandwidth hungry customers. It warns them that they're violating the company's acceptable use policy, but fails to give them a hard number as to how much bandwidth usage is too much, or how they can become compliant.

Like with so many other providers and newer tech-oriented businesses, Comcast marketing material has used the mysteriously flexible term "unlimited" as a selling point. The ensuing discussion raises the recurring concern that providers need to clearly document these limits if they expect customers to adhere to them.

The question isn't whether or not ISP's have the right to enforce their terms of service; nor is it a question of instituting caps and other bandwidth control methods to ensure network performance. The problems arise when you advertise for (or insinuate) an all-you-can-eat buffet with no restrictions, then inform the gluttonous masses who arrive that they'll be booted from the table if they consume more than two plates worth of food.

One user who received the abuse warning this week found his account terminated after receiving a warning letter last month. The letter itself fails to quantify the exact nature of the abuse, and doesn't list the exact amount of data consumed, or the inherent data consumption limits Comcast expects such users to adhere to. Yes, the amount of data consumed was probably obscene; the limits should still be clearly listed.

The Comcast acceptable use policy isn't particularly helpful, and only contains vague guidelines for users curious about how much data they can consume:

"You must ensure that your activity (including, but not limited to, use made by you or others of any Personal Web Features) does not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in the sole judgment of Comcast) an unusually large burden on the network. In addition, you must ensure that your activities do not improperly restrict, inhibit, disrupt, degrade or impede Comcast's ability to deliver the Service and monitor the Service, backbone, network nodes, and/or other network Services."

How many of these instances does it take before companies take the fairly simple step of clearly listing the guidelines of their service? On-line music service E-Music faced the exact same problem when they promised users "unlimited downloads", only to begin suspending the accounts of users who had crossed their invisible threshold.

UK provider NTL faced a public relations nightmare when they suddenly decided to implement gig-a-day limits without bothering to tell anyone. When asked by a perturbed customer why they didn't mention it, one of the company's executives informed the world that they didn't think their customers would be "'tech' enough to understand".

Cox Communications came under fire last fall for sending warning letters to "bandwidth hogs" who had been exceeding their daily limits. Again, most customers had no idea any such limits existed, and other than some vague references on their website and hints at limits in their service agreements, many customers felt the company was too muddy in their policies. Cox apparently heeded the criticism and soon after started being crystal clear in information circulated to subscribers; limits were set at "30GB of downloads per month, with a maximum of 2GB per day. Uploads are limited to 7.5GB per month, with a maximum of 1GB per day."

It's not rocket science; if you want customers to adhere to guidelines, it helps to clearly mention what those guidelines are.

Related:
  1. Metrocast Offers Fiber To The Home
  2. Comcast Still Fighting FCC Throttling Sanction
  3. Comcast Bandwidth Meter Still A No Show
  4. RCN Preps DOCSIS 3.0 Launches
  5. Comcast Launches Wireless Broadband In Philly
  6. Charter Offers 60 Mbps In California
  7. Comcast Slammed For Non-Existent Throttling Changes
  8. Mediacom Hints At 50, 100 Mbps Speeds
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coastdweller4
"Teh Fff Wizard"

join:2002-01-29
Modesto, CA

Riding the fence

Economics

Leave the customer with the illusion of "PLENTY OF BANDWIDTH" and stay out of "FEATURE WARS"

As soon as you state what your limit is, someone will undersell you for the sake of taking your business whether they can handle the added business or not. Today, everyone thinks they can be a broadband, webhosting, ISP, provider.

Comcast is obviously protecting their assets (Their customer base) yet allowing the customer to think there is no limit, and that friends is riding the fence.

Nothing wrong with it.

AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
·Comcast

Re: Riding the fence

said by coastdweller4 See Profile:
... As soon as you state what your limit is, someone will undersell you for the sake of taking your business ...
I had not thought of that as the reason for not saying what the limit is. But you are probably right about that.
RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest

said by coastdweller4 See Profile:
Nothing wrong with it.
Until that same customer base ends up with one of the posts from that fence up their "asset".

While this is a classic case of "what the large print giveth, the small print taketh away", it doesn't make it a good business practice. In fact, it shows a rather large disdain for customers, who are treated the same way most monopolies treat any captive audience.

The real reason for this is they are trying to drive off the heavy users so they can bilk granny out of an additional $30+ a month to just get email, surf the soap opera message boards and maybe look a the occasional picture of the grandkids, which may 10-20 megabytes a month. They don't want heavy giga-users and would be real happy if they all went away.

micl
Visit Lovely Downtown Port Starboard
Premium
join:2001-10-25
Silver Spring, MD

said by coastdweller4 See Profile:
Economics

As soon as you state what your limit is, someone will undersell you for the sake of taking your business whether they can handle the added business or not. Today, everyone thinks they can be a broadband, webhosting, ISP, provider.

Comcast is obviously protecting their assets (Their customer base) yet allowing the customer to think there is no limit, and that friends is riding the fence.

Nothing wrong with it.
Whether they are protecting their assets or not, they can't just lie to their customers in the name of competition.

If any customers reasonably rely on their representation of unlimited bandwidth and then get disconnected for excercising their "unlimited bandwidth", then Comcast in running afoul of fair trade practices and should be held accountable.
--
If I don't see you in the future, I'll see you in the pasture

AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
·Comcast

Re: Riding the fence

said by micl See Profile:
..."unlimited bandwidth", then Comcast in running afoul of fair trade practices and should be held accountable. ...
They never said "unlimited bandwidth", they said an "unlimited connection". (or something equally vague) The running theory is that the claim is to the fact that you can stay connected as much as you like (unlike dialup).

And if you read the TOS you will see that the connection is most certainly limited. Although there isn't a clear bandwidth limit stated, there are plenty of other kinds of limits. (No servers for example.)

I don't think any legal action is going to work in this case.

micl
Visit Lovely Downtown Port Starboard
Premium
join:2001-10-25
Silver Spring, MD


Re: Riding the fence

said by AthlGrond See Profile:
They never said "unlimited bandwidth", they said an "unlimited connection". (or something equally vague) The running theory is that the claim is to the fact that you can stay connected as much as you like (unlike dialup).

WTF does 'unlimited connection' mean? I would argue that using the term "unlimited" is an accepted term in the marketplace that means "unlimited bandwidth". If unlimited connection means "always on", then I think they would have used that term since that is the accepted terminology that most everyone else uses in the industry.

Splitting hairs is no defense.

[edit: clarity]
--
If I don't see you in the future, I'll see you in the pasture

[text was edited by author 2003-09-15 15:11:52]

AthlGrond
Premium,MVM
join:2002-04-25
Aurora, CO
·Comcast

Re: Riding the fence

said by micl See Profile:
Splitting hairs is no defense.
LOL, tell that to Clinton.

Seriously, legally it is a defense.

Only morally is it a crime.

BTW they no longer use the term. I guess they decided they didn't offer unlimited service anymore.

tonytoca

join:2000-12-18
Gainesville, FL
Touche !!!!...."Unlimited Connection" does not mean "fat pipe" does it? I was duped into thinkin unlimited connection meant "always-on" aka no fuzzy ack tones purring down my telephone line.

E Pluribus Unum

JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS

said by coastdweller4 See Profile:
As soon as you state what your limit is, someone will undersell you for the sake of taking your business whether they can handle the added business or not. Today, everyone thinks they can be a broadband, webhosting, ISP, provider.
That might be true in areas where competition exists. But Comcast enjoys a monopoly in much of their footprint - in which case, what you call "riding the fence", I'd call "cherry picking".

HejHogg

@attbi.com
So coastdweller, how long have you been working for Commcast ?

Anomus

@mindspring.com

Too bad!!!

I eat and eat and eat. I was told unlimited and I continue to eat at the fastest speeds possible. Oh and FIRST POST!!

coastdweller4
"Teh Fff Wizard"

join:2002-01-29
Modesto, CA

Re: Too bad!!!

Not hardly =)

rzaruba

join:2000-08-04

Thing is, most of the "all-you-can-eat" places who tried to bar large eaters, or limit diners LOST.

I remember a near riot at a Howard Johnson's near here about thirty years ago when they stopped serving all the chicken the kids could eat. They called the cops and tried to have the kids ejected.

They ended up having to serve the chicken.

Other places would give you less and less of the main course and more french fries. The french fries went back.....

LC8290
Ms. Croft 2 U

join:2003-04-30
Cleveland, TX

unlimited....

It never means what it says I did this with a web hosting account through aplus.net. It said unlimited transfer. But when I went to almost 30GB in the first month they terminated my service Its the same with broadband, they say unlimited but if you put "xcessive strain"on their network they will hit you. With my ISP I only get 5GB per month.
--
"I can't use what I can't abuse."-Garbage, "Vow"

aurgathor

join:2002-12-01
Lynnwood, WA
·Verizon west (ex G..

Re: unlimited....

said by LC8290 See Profile:
It never means what it says I did this with a web hosting account through aplus.net. It said unlimited transfer. But when I went to almost 30GB in the first month they terminated my service Its the same with broadband, they say unlimited but if you put "xcessive strain"on their network they will hit you. With my ISP I only get 5GB per month.

There are DSL providers where unlimited really means unlimited. I'm allowed to host servers (which I do) and transfer as much as I can (I think I'm around 40% bandwidth mostly because of the servers). Of course, a 384/128 connect doesn't give you a whole lot, but I never need to worry about bandwidth cap.

Anamus

@mindspring.com


from:
mirielverdy See Profile

Catchy Title

Man he was quick, but I tried. Also I was kicked from RR cable by Time Warner because I refused to pay 89.99 for 40Gig/month upgrage. I use 400gig/month so their offer was useless to me. Did I cry about it? Hell no. I called earthlink and contracted with them 29.95/mon to rehook the cable up. I am on month 3 with them and it runs a little slower but I got 600 more gigs in my back pocket and still going strong. Thank you corporate competition.

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast

Re: Catchy Title

said by Anamus:
I use 400gig/month so their offer was useless to me. Did I cry about it? Hell no. ... Thank you corporate competition.
Exactly. If a particular product or service isn't right for your needs, there is no sense in continuing to pay for it. A cable modem and/or DSL is not a poor man's T-x. It is clearly stated that these products are for casual, residential use and that if you want or need more, you either need something more expensive, or you will have to go with another provider.
--
Jewel got Britney-fied! There is hope for the world yet!
kr33p

join:2002-08-08
Spring, TX

Re: Catchy Title

that's easy to say when there is another provider. the rest of us have to move before we have that option (*cough* charter sucks *cough*)

pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast


Re: Catchy Title

said by kr33p See Profile:
that's easy to say when there is another provider. the rest of us have to move before we have that option (*cough* charter sucks *cough*)
I am not talking about switching to another provider. What this guy needs is to switch to a different class of service, from either the same provider or a different provider. If you switched from Comcast HSI to say, Verizon residential DSL and downloaded 500GB a month, Verizon would then yell at you the same way Comcast did. You could probably get away with it if you switched to a business-oriented broadband package.

If you feel the need to transfer that kind of data, you will have to spend the money to get something more robust that residential broadband. Something like a frame relay, fractional or complete T1 is suited for these things, residential broadband isn't.
--
Jewel got Britney-fied! There is hope for the world yet!

[text was edited by author 2003-09-17 14:09:53]
stufried
Premium
join:2003-10-13
·Verizon BroadbandA..

Then why do they they offer them on business plans. While Comcast might not offer business service, many DSL providers do and find themselves in the same position.

I don't think it is ethical to loudly proclaim a simple statement in the bold print and then create exceptions in the fineprint that deny the bold print. If there statement indicated that it peak times they might throttle you back or that they didn't guarantee that the service would never break down that is one thing. If I say unlimited in bold print and in fine print, I say that this subject to a puke test, then I think that the puke test should be construed in a light most favorable to the user, not Comcast and that they cannot deny the plain meaning of their marketing through this tactic.

jhudson2
Copyright Martyr

join:2000-11-07
San Marcos, CA

Gigs of what exactly? Look, I don't like download caps either but what in the world are you downloading? And where do you put almost half a terabyte of data per month?
--
When a dog howls at the moon, we call it religion. When he barks at strangers, we call it patriotism. - Edward Abbey
spectra

join:2000-07-21
Tempe, AZ

Re: Catchy Title

Heh, no kidding. I think the most I've ever used on RoadRunner was maybe 100GB in a month upload/download. I can't even imagine what 500-600GB is used for. Too bad this guy is using the AOL backbone still, or I'd say good riddance.

Speedy8
Premium
join:2002-08-22
Alliance, OH
clubs:

I don't use that much myself, but I use around 100 gigs a month on completely legal files, as well as sending large files to friends. I can't really state anything specific since it's a large combination of a lot of things. Game demos and such are a part of it, as well as beta testing some games/apps. When you have to download an entirely new version of a 500-1gig file it adds up as well. Also using programs like bit torrent over night and while at work it continues to upload to other users. Sure I could use a hacked program to cut off the uploading when I'm not, but that's not being fair to people who are downloading.

Limits are going to kill off innovative apps like bit torrent if it continues. BT could reshape the file distribution world if people would use it and ISPs increased upload speeds.

panth1
The Coyote

join:2000-12-11
Boca Raton, FL

The only thing is not every cable company has multiple isps with different terms of service.

How is someone on Comcast going to get another cable isp on the same network?
--
ISP: Road Runner/Powerlink
Status: Road Runner

tiger72
SexaT duorP
Premium
join:2001-03-28
Saint Louis, MO
clubs:
·T-Mobile US
·RoadRunner Cable

What CAN you use the internet for?

according to that letter, you cant use Comcast HSI for:

p2p, newsgroups, file sharing, streaming video/audio, and voice/video chat.

wow. that severely restricts what I can do on the web.

Basically anything that uses the "High Speed" of "Comcast High Speed Internet" is a violation of the AUP.

very nice.
--
UMKC:15051/20689 kbps RoadRunner:2092/369 kbps
bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus

Re: What CAN you use the internet for?

said by tiger72 See Profile:
according to that letter, you cant use Comcast HSI for:

p2p, newsgroups, file sharing, streaming video/audio, and voice/video chat.

wow. that severely restricts what I can do on the web.

Basically anything that uses the "High Speed" of "Comcast High Speed Internet" is a violation of the AUP.

very nice.

Its because they aren't offering those services and can't figure out how to make money off of them. I can bet you that the day they figure out how to offer streaming video/audio or VoIP, those restrictions will be gone and you'll be able to do them...
.
.
.
.
.
.
So long as they come from Comcast.
--
Male by birth... Geek by choice.

DSun101
To Tired To Make Sense

join:2001-03-23
Boonton, NJ

Ouch

Kinda like OOL's unknown upload BW cap. Oh you can upload, just don't cross the invisible line. =/ Good thing they haven't "implemented" had any download "caps" yet.

(400g/month eh Anamus ^^ Nice leeching.)

mrchris
We don't miss you Bush
Premium
join:2002-10-01
North Babylon, NY
·Verizon FIOS
·Optimum Online

Re: Ouch

said by DSun101 See Profile:
Kinda like OOL's unknown upload BW cap. Oh you can upload, just don't cross the invisible line. =/ Good thing they haven't "implemented" had any download "caps" yet.
Sssssshhhhh....don't give Cablevision any ideas
--
I use [url=http://texturizer.net/firebird/download.html]Firebird[/url], do you?

IIIBradIII
Comm M-E-L Instr

join:2000-09-28
Greer, SC

Typical Comcast BS

While I don't see myself coming anywhere near that limit, and I would certainly be pissed if my neighbor was the one pulling all that data down, Comcast really should state their limits clearly to be fair to everyone.

And economic reasons aren't good enough to purposefully withhold information from your customers. That's just wrong. Shame on you Comcast.
--
Remember, there are old pilots and there are bold pilots, but there are no old bold pilots.»www.FS2004.com
joebear29

join:2003-07-20
Alabaster, AL

He did get all he could download...

For a few months. Heres how I see it, through an analogy:

You go to an all-you can eat place. There is a big sign up "All You Can Eat!". You happily shovel down 40 plates of food.

As you leave, the manager pulls you aside and says, "I know it's all you can eat, but we are losing fist fulls of money on your food. If you eat that much again, we'll kick you out."

The next day, you go back in and shovel down the food. On your 30th plate, the manager says enough and sends you packing, refunding your $4.99.

Did you get all you could eat? Yes, on the nights you paid, you got all you could. It was unlimited. The manager simply used his reserved right to deny service to anyone (so long as he did not break Federal civil rights laws).

tomsprat
Draw Me A "Cold One"
Premium,ExMod 2002-04
join:2000-11-03
Fort Lauderdale, FL
clubs:

Re: He did get all he could download...

said by joebear29 See Profile:
For a few months. Heres how I see it, through an analogy:

You go to an all-you can eat place. There is a big sign up "All You Can Eat!". You happily shovel down 40 plates of food.

As you leave, the manager pulls you aside and says, "I know it's all you can eat, but we are losing fist fulls of money on your food. If you eat that much again, we'll kick you out."

The next day, you go back in and shovel down the food. On your 30th plate, the manager says enough and sends you packing, refunding your $4.99.

Did you get all you could eat? Yes, on the nights you paid, you got all you could. It was unlimited. The manager simply used his reserved right to deny service to anyone (so long as he did not break Federal civil rights laws).
Sorry, but I disagree. To be binding, a contract must be adhered to, and the terms must be specific. "Unlimited", or "all you can eat", means just that. Some people eat more than others, some eat less. It is the responsibility of the company to set a price that earns them a profit by averaging consumption.

No, I'm not a "bandwidth hog", nor do I condone them. They cause prices to rise and are responsible, in part, for inadequate service to other customers. I do believe that companies and individuals must adhere to their agreements, and that the verbiage be specific. For example, you could say, "all you can eat, up to a limit of 25 plates".

IMHO, the existing limitations are arbitrary, and must be specific. I believe a judge would be of the same opinion.
--
Anything that ever was, was once a dream...

See 16 replies to this post

superht1

join:2001-02-22
Kennesaw, GA
joebeear we are lucky that our isp isn't a pain like comcast, i sometime leech 200gb a month,othertimes it like 45-60gb. with all this bi*ching and whining moaning it driving me crazy man.
comprende?
oh yea, its greed...nothing else.
alalper
Premium
join:2000-08-20
Philadelphia, PA

It appears to me that . . . .

. . . while caps on the amount of downloads or uploads is not, in itself, a bad thing, there are certainly some legal ramifications to them when there is no published (or even available) documentation as to what these caps actually are.

It would seem that a class action lawsuit based on 1) false advertising (unlimited really means limited), 2) unenforcable clauses in the contract (tos) where the tos is too vague to be legally binding and/or 3) unenforcable clauses in the contract due to the fact that a party cannot legally be bound to portions of an agreement that are totally unilateral, would stand a very high chance of success.

The class here would be huge (how many Comcast customers are there?) and could be a huge money maker for some game law firm willing to front the costs.

While Comcast may have the money to fight such a suit, just the very REAL threat of such a suit going forward and what such a suit would cost them, both monetarily and in bad PR, would probably force them to either 1) make unlimited mean unlimited or 2) get rid of references to unlimited in their advertising and set published hard caps in their TOS.

Just my opinion from a non-legal mind.

Al

See 8 replies to this post
Stumbles

join:2002-12-17
Port Saint Lucie, FL

Its called bait and switch.

Here's a question. Suppose for whatever reason you have to blow W2K or XP off your machine and install from scratch. Ok, you've done that, now you need to run all the updates, security patches, etc for W2K. Has anyone ever added up all those critters? Isn't it approaching at least a gigs worth?

That could substantially cut into your 2gig a day limit. Suppose also you have to PCs at home and did the same thing. I wonder if Comcast ever took those things into consideration. I doubt it.

roamer1
sticking it out at you

join:2001-03-24
Atlanta, GA
clubs:

Re: Its called bait and switch.

said by Stumbles See Profile:
Here's a question. Suppose for whatever reason you have to blow W2K or XP off your machine and install from scratch. Ok, you've done that, now you need to run all the updates, security patches, etc for W2K. Has anyone ever added up all those critters? Isn't it approaching at least a gigs worth?
I did this over the weekend on a "new" laptop, and I figure I used around 200 or 250 MB to get XP "current"... (One batch of patches alone was 84 MB, others were various sizes. Then there was updating Norton SystemWorks, drivers, etc...)

-SC
--
No-Bull SE US Wireless Info: »www.sewireless.info/
Atlanta Apt/Condo Cable & Broadband Info: »www.atlaptcable.info/
Stumbles

join:2002-12-17
Port Saint Lucie, FL
Hmmm I was thinking it would have been more than that for the OS. But yer right about then needing to update all your apps.

superht1

join:2001-02-22
Kennesaw, GA
comcast is the suck, bellsouth ruleszzzzzzzzzz... ok thats overstating but i rather have anyone that doesn't bite when you use more bandwidth then they liked.
bhugel

join:2001-12-09
Easton, PA

VOIP

What are these companies going to do when everyone jumps onto VOIP??

"Beep- We're sorry, your call can not be completed because you have exceeded your allocation for the month, Please try again later"

These companies need to grow the networks to fit the customer base.

IronChefMoto
Premium
join:2001-02-08
Alpharetta, GA

If you get capped...

...I'd wager that you most likely deserved to be capped. Or cut off. Probably serving and/or downloading stuff that you're (a) not supposed to under general ISP TOS provisions/copyright laws or (b) that's taxing a network resource in your local area. Turn off the PC, go outside, and look at that lovely thing called the sun every once in awhile and you'll keep Comcast (or your ISP) off your back.

IronChefMorimoto

P.S. - Seriously -- they're just trying to get you outside and reasonably tanned. Part of their public image plan.
--
Desktop: Abit KG7-RAID | AMD AthlonXP 1800+ | 512MB PC2100 DDR | 128MB ATI Radeon 9500 Pro
Laptop: Dell Latitude C810 | Intel PIII-M | 512MB PC133 SDRAM | 32MB Nvidia GeForce2 Go
moonpuppy

join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL

Re: If you get capped...

said by IronChefMoto See Profile:

P.S. - Seriously -- they're just trying to get you outside and reasonably tanned. Part of their public image plan.

Sorry but they are trying to kill you. Sun is bad for you, causes skin cancer. Can I sue Comcast for attempted murder now?
wwb_99

join:2003-02-14
Washington, DC

Actually have done the math

Actually have done the math, for win2000.

From a fresh, SP-0 install to fully patched SP4 w/ IE6 and MS Media 9 is now about 275 megs.

WWB
rradina

join:2000-08-08
Chesterfield, MO
·Charter Pipeline

Right to refuse service

The bottom line in all of this is that most companies reserve the right to refuse service to anyone at their sole discretion. Provided they aren't breaking any laws (affirmative action, disabilities, age, sex, etc...), I don't see that we have any legal recourse.

Although sold as unlimited, most TOS have clauses that grants the ISP the right to decide whether or not you are using their service in a manner that is compatible with their product offering. Vague as it may sound, I don't know that we can do anything about it except take our business elsewhere.

Ahhh... now we're at the real crux of the matter at hand. Precious few HSI subscribers have a real choice and in the absence of competition, history has countless examples of monopoly abuse.

I don't know how we solve this problem without regulation or competition. I don't like the first but true competition may be impossible because of the high startup costs.

bistro777
Donuts-Is There Anything They Can't Do?
Premium
join:2002-02-07
Englewood, CO

Re: Right to refuse service

said by rradina See Profile:
Although sold as unlimited, most TOS have clauses that grants the ISP the right to decide whether or not you are using their service in a manner that is compatible with their product offering. Vague as it may sound, I don't know that we can do anything about it except take our business elsewhere. Ahhh... now we're at the real crux of the matter at hand. Precious few HSI subscribers have a real choice and in the absence of competition, history has countless examples of monopoly abuse.
You hit the nail right on the head with that. Years ago when I worked on the @Home roll-out, TCI's (and other carriers') customers were routinely getting 8Mb down x whatever-you-could-cram-in up - - until we saw too many "Hey, I think I'll run a hosting service from my home" customers hogging bandwith.

Since then, most any provider's TOS has been nebulous and vague enough to provide service terminations for whatever reason. Just like most "right to work" employment laws, providers have the right to terminate our service without jumping through many hoops.

Fact of life and, unfortunately, not like insurance where we have a myriad of choices...

I'd introduce myself, but I already know who I am.

JakCrow

join:2001-12-06
Palo Alto, CA

But the real reason....

Cable companies aren't keeping pace with demand. They should all be tier 1 networks by now, but they've slacked. These vague and non-stated bandwidth caps are just CYA smoke to put off the fact that their networks can't handle all their customers.
Bill Clo

join:2002-01-15
Lewisberry, PA

Re: But the real reason....

Has there been any discussion of HOW I am to know when I'm nearing my allocated limit? I see no way to determine how much bandwidth I've used during a day, let alone a month.

If they're going to implement these vague, barely defined limits, we have to know what they are, and be able to see how close we are getting to them.

phattieg

join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..

Well, I DO know that a cable node is fed by a fiber optic OC-48. Your cable SONET ring is made up of that. Kind of difficult to fill that capacity. Just add a card in the hub, and you can service more peeps on a single node. I CAN say that in most cases, Comcast only allows 120 modems per node/card, which means PLENTY of room...

JakCrow

join:2001-12-06
Palo Alto, CA

Re: But the real reason....

I suspect it's not the nodes, but their backbones. When I had cable modem service, none of my connectivity issues stemmed from the node being full. It was always the cable network at large that was hosed when there was a problem.

Phoenix2088

join:2002-12-04
Strongsville, OH
clubs:

unlimited?

Comcast Customer: How much bandwidth can we use per month?
Comcast Rep: Its unlimited as long as you don't use it

statecop
Premium
join:2002-09-16
Beverly Hills, CA


I have a problem with "unlimited"

I ran into this with DirecPC a few years ago for downloading over 200MB in 1 hour I think it was (it has been a while). So they throttled my speed back to that of dialup! They said if I did it to many times I would get a warning letter like you are seeing now. I argued the same thing about unlimited ....it should be JUST what it implies UNLIMITED! I think they should be made to say Limited use when advertising if they uses these type of policies. Just as before you can call yourself "broadband" you must have an upload of atleast 200+ (or is it 256?) but it should be listed never the less and I dont mean the fine print.

Yet another reason I like bellsouth...I dont know if they have limits but if they do I have never reached them. I download some BIG files some months without any problem.
I think it is a case of Comcast trying to pull customers in with these higher download speeds, but what good is it to have those speeds if you can only use them for half a day at full tilt.

[text was edited by author 2003-09-15 15:14:59]

DenverDialup

join:2003-06-06
Littleton, CO
clubs:

Re: I have a problem with "unlimited"

said by statecop See Profile:
I ran into this with DirecPC a few years ago for downloading over 200MB in 1 hour I think it was (it has been a while). So they throttled my speed back to that of dialup!
That's their so-called FAP (fair access policy), which they have hidden away in some forgotten crevice of their web site. They give you 169 MB/hour (or 224 MB/hour at strange times of night, if I remember correctly), but in no way do they make this clear to their prospective customers. Comcast, on the other hand, seems to have no indication of what their "limit" is. They're making me think twice about signing up for their service if and when they come to my neighborhood.
--
"Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning." -- Rich Cook

statecop
Premium
join:2002-09-16
Beverly Hills, CA

Re: I have a problem with "unlimited"

I found out about the FAP on DirecPC when it was real new (I was on the one-way system). I had to press for 3 weeks threatening to take legal action before they ever told me what the "policy" was. Soon after that they started putting it on the web page.
mooty

join:2001-01-28
Riverdale, GA


Does anyone really go ONLY 55 mph anymore ?

SO, network and bandwidth hogging are not just for the illegal personal servers anymore - or at least the ones that violate (clearly stated as such) AUP's or TOS agreements.

If the gas meter in your car suddenly stopped working, would you have ANY idea of how far you could drive before refueling? Maybe AFTER you became stranded from a dry tank.

Or, how about how fast if the speedometer stopped working? Well, the traffic policeman could always tell you AFTER he stopped you. But not before you giving him the outer innocent lamb-faced, inner weasel-myself-of-a-ticket excuse (no, I am NOT a cop).

Wait a minute! Says here, "Speed Limit: 55" - Is that in mph, or km/h ? (NOT ALL signs expressly say "MPH", or do they?)

I'm so glad I bought this little gimzo - it's a little chimp-like, wind-up keyed furry toy monkey (much like the one in the KIA car commercials), wearing a bell-hop boy hat, clasping 2 cymbals. Plugs right into your USB port. You can download the drivers for it from your ISP website site's technical support page. (Just look for the monkey face icon, and then follow the links that look like bananas). Once the device is detected by your system (you'll here a chimp yelping sound), using the GUI, just set the monthly numerical Rx value provided by your ISP. When you've approached 90% of your ISP's allocated monthly download quota, the monkey's cymbals start clashing, notifying that you are approaching your download limit. The cymbal clashing and the chimp's yelping increase in rate and volume, proportionally with every additional 1% download increment after 90%. I understand next year's model will replace the cymbals with either timpani or bass drums. I CAN'T WAIT! I think it would make a great gift for my boss.
--
Alright, BIG MAN! So You Want To Make the BIG BUCK$, Eh??!!. . . . . . Do You Know How To Handle a Machine-gun?

[text was edited by author 2003-09-15 15:39:54]
kxorcist

join:2002-08-31
Madison, IN

Another point of view

It seems to me they would be hesitant to post the limits because once they're known, it would be open the flood gates. Maybe, if your in the dark, more conservative users would be hesitant to download massive amounts. Doesn't make it right nonetheless.....if it says unlimited, it should be just that.

Tomek
Premium
join:2002-01-30
Brooklyn, NY
·Packet8

Sue those bastards

Seriously, customers should gather and sue them for that.
Most of heavy-loaders get illegal stuff so they don't bother.
The rules are not clearly marked and marketing unlimited term is misleading customers, so it can be reported for some federal agency.
--
We are the Borg! Resistance Is Futile! You Will Be Assimilated!

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