The Sinking of an EmpireAdelphia headed to the ocean floor ( old news - 11:12AM Friday May 17 2002) tags: business · cable · trouble Adelphia has never been a customer favorite, with subscribers generally left unimpressed by the service (particularly the customer variety). Analysts have frequently been left gawking at the often confusing business choices made by the Rigas family, who have run the operation from a rural town in Pennsylvania for some time. The family, who's been politely addressed as "eccentric" by the media, found the check due this week, and few friends around willing to pitch in. Adelphia's powerslide into the basement began with customer service dips nation wide over the past several years, earning them the reputation of being one of the worst providers available. Since the majority of neighborhoods in the U.S. have access to only one provider, some have never known anything but. Some neighborhoods, such as sections of Buffalo, NY and Santa Monica CA, have had better luck than others. But in general, the Adelphia experience for most has been as enjoyable as stubbing your toe repeatedly. The poor customer service apparently came as a reflection of the management, which analysts persistently addressed with adjectives such as "eccentric" and "misguided". Shareholders progressively agreed, with murmurings over recent months about the Rigas family being pulled from their throne atop the struggling cable giant, and the needs to shift the company to a more contemporary management style, and away from the small town mentality that was the Rigas tradition. And struggling it is, with their stock being a mirror to this year's final nosedive, which many believe will end in bankruptcy. After watching their spin-off Adelphia Business Solutions file for chapter eleven, it seemed akin to the bump in the night felt by passengers of the Titanic as it brushed against the iceberg. The company's stock found itself hammered earlier this year, with the company at one point losing over $1 billion in equity value in just three trading days, and drops of over thirteen percent in single trading sessions. To cauterize the wound of a mounting debt load, Adelphia decided it would put almost half of its cable markets on the block, including Florida, southern California, Virginia, and much of the south east. The 8 billion dollar price tag for these markets, it was hoped, could at least keep the company moving laterally. But again, the stock wasn't helped by the management of Adelphia, who found themselves in the middle of a developing scandal, with the family's personal and business dealings apparently crossing back and forth on a whim, disregarding legal process. During an audit, Deloitte & Touche LLP found several discrepancies in the company's financial records, pointing to the possibility that the family had used company funds to build a private golf course. One could almost hear the audible creak of Uncle Sam slowly turning his head toward the struggling company. Many investors began to raise their eyebrows and were startled to find, in a footnote in a financial report, that the company had guaranteed as much as $2.7 billion in loans to Highland Holdings, a business run solely by the Rigas family. For some the idea that the family could be involved in financial misdeeds was a tough to swallow, this was after all the same CEO who refused to allow the highly profitable inclusion of porn channels on his cable system. The more the company struggled however, the less faith the shareholders held on to. And this week, as if in preparation for the coming storm, the Adelphia family roused itself from an apparent media slumber to find time to resign their positions and announce a "shift in direction" for the company, with the resignation of CEO John Rigas, CEO of Adelphia. Timothy Rigas, the Adelphia CFO and prodigal son, also announced his resignation from the company. Both still remain on the board, but over the next few weeks that may not be the case with an investigation into the company's finances centered squarely around family misconduct. The story gets no better with this morning's developments, unfortunately for the Rigas's, with the announcement of grand juries in the Southern District of New York and the Middle District of Pennsylvania launching investigations into some of the companies behavior. Add to this the announcement that the company has missed missed interest payment on notes and dividend payment on preferred shares, and you've officially got a sinking ship. Analysts believe the moves are indicative of a company positioning itself for bankruptcy: "Todays announcement confirms everyones worst fears," said the head of one brokerage house that trades Adelphia bonds. "It looks like the whole thing is unraveling. Their actions and disclosure are indicative of a company that plans to file for bankruptcy." It doesn't take a bond trader to predict that we have quite a show in store. If you're in the mood to impress your non-technical friends with Nostradamus style premonition this weekend, throw out a prediction for an Adelphia bankruptcy and increased justice department scrutiny. You'll be the life of the party. Related:- Charter Posts Wider Quarterly Loss
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 donaldk Premium join:2000-10-19 Thunder Bay, ON | Adelphia It's the Titanic of cable companies . | |
|  |   jhudson2 Copyright Martyr
join:2000-11-07 San Marcos, CA | Re: Adelphia And the Rigas family continues to rearrange the deck chairs... | |
|  |   Turdicus Sr Premium join:2002-03-08 Huntsville, AL | I already tossed my raft in the water. I'm having my Adelphia services disconnected the 28th of this month. -- Every time you masturbate God kills a kitten. | |
|  |  |  lifetree
join:2002-05-22 Winooski, VT
| Re: Adelphia
I am doing the same also. Why wait until this ship is on the bottom of the ocean floor. Get out now and teach them a leson. One will not make a difference, but thousand or even thens of thousands will get the point across. WE ARE DONE WITH ADELPHIA!!!!!!!!!!!!!! | |
|  |  |  |  |  donaldk Premium join:2000-10-19 Thunder Bay, ON
| Re: Adelphia ROFLMAO!!! Well at least in Canada here the cable companies have something decent. Although I am getting more disgusted with the TV offerings coming out. IMHO, Shaw cable for the internet is the best ISP in the country. And no one come on here and start touting FTTH in Vancouver cause it is only that.. in Vancouver! | |
|   bistro777 Donuts-Is There Anything They Can't Do? Premium join:2002-02-07 Englewood, CO
| Avarice and Greed Its kinda sad, actually. When I lived in Buffalo before making the move West, Adelphia was always viewed in the Buffalo area as a sort of white knight the promise of much-needed jobs to Buffalo; the purchase of the Buffalo Sabres to retain local ownership and turn the team into a Stanley Cup contender; the carefully-crafted image of a benevolent, silver-haired, small-town guy who made it on his own and chose to remain in lil ol Coudersport rather than be tempted by the bright lights of New York or another city.
Boy - - - were we ever wrong, because the recent revelations and pending/ongoing investigations show just what has been happening behind the scene all these years. What a shame...and what a sad comment on greed, arrogance and avarice at the highest levels of the company.
Adelphia spelled backwards is Aihpleda. | |
|  |   machpost
join:2002-01-11 Washington, DC
| Re: Avarice and Greed I agree, it is sad, or at least it appears that way. I had always viewed Adelphia as an all-American success story, a man who builds one of the first CATV systems with a $300 investment, only to have it grow into one of the nation's largest and most highly regarded cable systems. Now I must stop and wonder how much "crafting" went into the small town, family owned and operated business image. | |
|  |   RR Conductor RailRoadDude Premium join:2002-04-02 Redwood Valley, CA
·Comcast
| I must be in one of the "lucky" areas(Mendocino County, California, 100 miles north of San Francisco), because I have had nothing but good luck with Adelphia. The Powerlink service works great, no problems, and it never goes down. The digital cable is as clear as satellite, and I get some channels they didn't have on DirecTV or Dish. When I call customer service, I always got through in 5 minutes or less, and the reps ALWAYS were helpful and nice. When they came out to install my Digital cable and Powerlink, there were actually a little early. They came in here and in the span of less than two years took an old, outdated system and completely overhauled it, laying fiber all over the area, enabling most of this rural county to get digital cable and Powerlink. I hope this mess doesn't affect the customers, or the good people working for Adelphia. Now I know a lot of you have had bad experiences with them, I just wanted to share one success story. I wish everybody could have one. | |
|  |   Karl Bode News Guy join:2000-03-02 | Personally, I'm kind of curious about how much of the shady business practices were due to Tony boy, child wonder CFO and not necessarily good old pops? -- Palpatine for Senate | |
|  |  |  geek49203
join:2000-11-25 Jackson, MI
| Re: Avarice and Greed said by Leviathan: Personally, I'm kind of curious about how much of the shady business practices were due to Tony boy, child wonder CFO and not necessarily good old pops?
My thoughts exactly. I'm not sure if it was due to sibling rivalry, a need for praise, or perhaps just caught up in good ol telecom greediness. My educated guess, having been to Coudersport to sit through a few meetings, is that the old man wasn't being told everything in the way that he needed to hear it. Access to the father was controlled by the sons, and it's anyone's guess what they told him (intentionally shady or not). It was a management style that is usually destined for failure even in good economic times. | |
|  |  |  |   Karl Bode News Guy join:2000-03-02
Host: Road Runner PC gaming GAMES PC gaming Tech
| Re: Avarice and Greed Just seems to me like a guy who won't allow porn channels on his systems, even though he could make a fortune off them, isn't going to make shady under the table deals.
I'm guessing the CFO was given a little too much leash, and perhaps dear old dad was spending less time watching the fire.
This should flesh itself out in the next few weeks I would think. Some of these financial accusations are pretty major league..... -- Palpatine for Senate | |
|  |  geek49203
join:2000-11-25 Jackson, MI
| You can only imagine what this is gonna do to Coudersport, which will look like an wild-west ghost town after the gold rush. The corporate phone book and the village phone book are virtually the same. The downtown's major feature is the new Adelphia headquarters building.
I can see the abandoned houses, churches, schools now. After all, it's not like one can replace a 5 or 6 figure middle-level management income in Coudersport when the nearest big city is more than 2 hours away.
Just think... the father has to live with the remains of his town, having to look at the devestation everyday... | |
|  |  |   Karl Bode News Guy join:2000-03-02
Host: Road Runner PC gaming GAMES PC gaming Tech
| Re: Avarice and Greed I'm seeing a similar impact in the town I grew up in....IBM began in central New York near Binghamton, and has over the years trimmed it's operations....with the recent announcement of cuts it should truly decimate the workforce, who aren't going to find much else to do in that area... -- Palpatine for Senate | |
|  |  |  |   bistro777 Donuts-Is There Anything They Can't Do? Premium join:2002-02-07 Englewood, CO
| Re: Avarice and Greed Yeah, I know what you mean - it's always a shame to see good people lose jobs and home due to people who've enriched themselves by questionable means. I lived in the Buffalo area in the early 90s, endured the snow and four-straight Super Bowl losses - great parties, though - and watched that rust-belt city slowly disintegrate as steel and other jobs were lost. So, employment-wise, Adelphia was a breath of fresh air to the community.
There was a big article in The Buffalo News today (buffalonews.com) about the revitalization of the Lake Erie waterfront and the Sabres - both impacted by Adelphia's demise. They were to have built a CS center near the waterfront arena to house 1,000-1,300 people, jobs desperately needed in the Buffalo area. Now it won't be built and jobs will be lost by people unable find other work as the Adelphia cable franchises are sold-off across the country.
Adelphia and the Rigas family were always viewed in Buffalo as 'good for the community' (regardless of one's like/dislike of their products/services). It's a real shame their actions will affect so many 'common folk' - people who worked hard and trusted in management to build and grow the company. 'For the love of money is the root of all evil' etc., I guess...
Adelphia spelled forwards is still Adelphia. | |
|  |  |  |  |   Karl Bode News Guy join:2000-03-02
Host: Road Runner PC gaming GAMES PC gaming Tech
| Re: Avarice and Greed I went to school in Fredonia at about that same time.
It's consistently amazing how the NY State legislators throw bread crumbs to the rest of the state, and whole loaves and NYC....
There's just no impressive business development being tried in New York State.... -- Palpatine for Senate | |
|  |  |  |  |  |   bistro777 Donuts-Is There Anything They Can't Do? Premium join:2002-02-07 Englewood, CO | Re: Avarice and Greed Ah, yes - Fredonia, USA... Marx Bros. festivals, tequila night and chicken wings at BJ's, cribbage at the Fountain Bar & Grill, etc. Ah, yes, I remember it well... | |
|  |  |  |  |   Karl Bode News Guy join:2000-03-02 | Oh, and I lived on Heath street in Buffalo for a summer before moving to NYC.... -- Palpatine for Senate | |
|   SAM Hunter$
join:2001-05-11 USA
| The real story.
I have followed and analyzed Adelphia's operations and marketing for a year and one half. I have made numerous posts about them with details of their operations and marketing.
Virtually every major ISP or broadband provider has bad times at point or another, whether overall or in certain major operational area or geographical service areas.
Adelphia was unique in my opinion in the scope and length of their problem and most importantly--they never showed any ambition or genuine ambition to change or improve anything for the better. They truly seemed to have no desire to fix anything. The ONE thing they did do was even as every single aspect of the service and support rapidly depleted or degraded was to to continue to aggressively market. The worse of it was they even heavily marketed in many areas of the country where they could not even come close to functionally offering what they were advertising and they knew it! They really did know it. All they could actually offer was a connection that couldn't even compete with dial up in performance and they knew the system was so shot it was absolutely positively worthless in EVERY area of performance. In fact in the just the past six weeks they have been sending me as an Adelphia cable TV user new and even "better" promotions to try and get more revenue. Typically now the first six months for $19.95 per month.
What a blight they are, regardless of who is to blame in the company or the internal problems. -- Just because its accurate doesn't mean its true. | |
|   cmcgilton
join:2001-03-14 Stow, OH | Let's See What Happens Next
Let's see what happens to the Buffalo Sabres, the Empire Sports Network and the naming rights to the Tennessee Titan's stadium named "Adelphia Coliseum". Was perhaps money was funneled from the core cable business into these ventures as well? | |
|  |   Karl Bode News Guy join:2000-03-02
Host: Road Runner PC gaming GAMES PC gaming Tech
| Re: Let's See What Happens Next Personally I'm glad all these corporate named stadiums are going under....I always found the process to be a slap in the face of professional football...
3com stadium, Adelphia coloseum, Psinet Stadium...Good riddance I say.... -- Palpatine for Senate | |
|  |  |   RR Conductor RailRoadDude Premium join:2002-04-02 Redwood Valley, CA | Re: Let's See What Happens Next My favorite baseball team hasn't sold out thank goodness, Dodger Stadium is still Dodger Stadium  | |
|  |  |  |  geek49203
join:2000-11-25 Jackson, MI
| Re: Let's See What Happens Next said by ILOVELA2: My favorite baseball team hasn't sold out thank goodness, Dodger Stadium is still Dodger Stadium
Yeah, tell that to my father and a few hundred thousand like him to used to be Brooklyn Dodger fans.... | |
|  |  |  |  |   RR Conductor RailRoadDude Premium join:2002-04-02 Redwood Valley, CA | Re: Let's See What Happens Next That was a long time ago, I am glad they moved out here. Somebody holds a long grudge I see. | |
|  |  |  |  |  |  geek49203
join:2000-11-25 Jackson, MI
| Re: Let's See What Happens Next said by ILOVELA2: That was a long time ago, I am glad they moved out here. Somebody holds a long grudge I see.
Yeah, well, someday 50 years or so won't seem so long to you either. He still talks about The Stroll at dances too. But, the point (or rather, counterpoint) has been made that the Dodgers too have sold out in their history.
I'm glad I grew up a Cincy Reds fan (pre-Marge). | |
|  |  |  |  |  |  |   RR Conductor RailRoadDude Premium join:2002-04-02 Redwood Valley, CA | Re: Let's See What Happens Next I don't see moving your team as selling out, the west coast needed a team, and they answered the call. And I am just as proud to have grown up a LA Dodger fan. | |
|  |  |  |  |  |  |  |  geek49203
join:2000-11-25 Jackson, MI
| Re: Let's See What Happens Next The way Dad tells it, they went to the West Coast 'cause they were the obvious 4th team in a 4-team market (Yankees, Mets, Giants and Dodgers). For Brooklyn Dodger fans it was a choice between the loyal fans in NYC -vs- the money in LA. Money talks,and BS (Brooklyn Supporters) had a long walk to the coast; it was unthinkable for them to root for one of the other NYC teams.
I'm pretty sure that you're happy they ended up there, but I'm equally sure that, like the relocating professional teams of today, it has nothing to do w/ a region needing a team. | |
|  |  |  |   JYoung G L 2814
join:2000-06-13 Sherman Oaks, CA
| Yes, they have. May I remind you that the O'Malley's sold the team to Rupert Murdoch's News Corp. I expect the stadium to be renamed Fox Stadium anytime now....... -- If you're wondering how he eats and breathes and other science facts, then repeat to yourself "it's just a show, I should really just relax" | |
|  |  |  MessianicJew
join:2002-05-06 Saint Louis, MO | That's why we all need to chip in a buck or two and get someone to rename their venue to DSLR Stadium. | |
|  |  |  |   Karl Bode News Guy join:2000-03-02 | Re: Let's See What Happens Next BBRDome? | |
|  |  |  ConCashPro Concash Customer
join:2000-10-23 Little Rock, AR | you're forgetting the all-popular "Enron Field" as far as corporate-named sports stadiums go... | |
|  domogala
join:2002-04-08 Windham, NH | Oh well.... it was a nice thought And after two+ years of Adelphia's reign I thought I might actually see two-way cable modem service at the end of July.
Oh well.... | |
|   DToX
join:2000-12-28 Phoenix, AZ clubs:
| they need all the customers they can get... I was thrown off adelphia for copyright infringment just a few days ago. I had 2 yes, just 2 mp3s on my web space and there goes my service without a warning. I did get a letter a couple of days after the cut off, which included the email from the RIAA, which spotted my (2) mp3s. All they needed to do was remove the songs or told me to do it, but no, they just cut me off and expect me to keep their service, screw them. I'm disconnecting my cable service and turning in the modem in a couple of days.
Its funny how they think having a couple of mp3s is wrong when they can go out and get a private golf course and give money to another family business of theirs--all from Adelphia money. -- Money Can Brain Wash You And Leave Your Ass Mindless. | |
|   jeffwood
join:2002-01-08 Amelia, OH | RoadRunner Whats the Number for TIME WARNER!!! | |
|   Anonymous111
@adelphia.net
| Getting the Run Around... Adelphia's Internet connection and TV has been fine until I needed service that resulted in the need for a new cable being buried. It's been over 6 weeks and they can't get it done. Repeated calls makes no changes or results. Customer service only offers wait, excuses, and the run around. After reading this page, now I know why... | |
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