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Time Warner: 20Mbps, New Speeds in NYC
Upgrades continue, Hawaii users get upstream kick...

Unlike some more consistent operators, Time Warner Cable's broadband speeds and prices vary drastically from market to market depending on competition. The operator has been slowly bumping their standard speed tiers from 5Mbps to 7Mbps in many markets, and has slowly been unveiling a faster 15Mbps as well.

Today a Time Warner Cable insider informed us that the company's New York City markets are trying something a little different. Starting today, the company is now offering 10Mbps as their standard tier in NYC, and in addition to a 15Mbps tier, they're also offering a 20Mbps tier. The insider outlines the new speeds as such:

quote:
RR Basic: 1.5Mbps/256Kbps

RR Standard: 10Mbps/512kbps

RR Turbo: 15Mbps/768kbps $9.95 more per month than standard, or $54.90

RR Extreme: 20Mbps/1Mbps $24.95 more per month than standard, or $69.90
Meanwhile, Hawaii Time Warner Cable users say that they're also seeing a speed increase. In their market, 15Mbps will be the fastest tier, but all tiers are having their upstream speed bumped to 1Mbps in response to local competition from Hawaiian Telcom.
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djrobx
Premium Member
join:2000-05-31
Reno, NV

1 edit

djrobx

Premium Member

"Vary from market to market"

In Los Angeles, Time Warner's speed varies from zip code to zip code! Some pay the $+10 add-on for extreme and get 8/512, others 10/1, and others still 15/2! What you get seems to depend most on Verizon Fios activity.

As for these NYC speed tiers, the 15 and 20mbps down sounds nice enough but the pricing would make much more sense if it was +$10 for 15/1 and +$25 for 20/2. 1mbps up is weak with that high a monthly price.

en102
Canadian, eh?
join:2001-01-26
Valencia, CA

en102

Member

Re: "Vary from market to market"

I suspect that's due to wether or not it was TimeWarner originally, Comcast or Adelphia.

Check the pricing differences -even locally (restricted to 8Mbps max here)
Stevenson Ranch/Canyon Country
and
Santa Clarita (former TW)
»www.timewarnerla.com/pri ··· ntry.pdf
»www.timewarnerla.com/pri ··· 20TW.pdf
vs.
Santa Clarita (former Comcast)
»www.timewarnerla.com/pri ··· rita.pdf
vs.

PhoenixDown
FIOS is Awesome
Premium Member
join:2003-06-08
Fresh Meadows, NY

PhoenixDown

Premium Member

Many in NYC wish they were recieving the full 10mbps claimed

Evening slow downs and bad pings have become the norm for many in Queens and other areas of NYC.
Lysis
join:2005-03-30
Brooklyn, NY

Lysis

Member

Re: Many in NYC wish they were recieving the full 10mbps claimed

in my experience, when they upgrade the speeds, things get even worse - ie if it is true that TWC RR is already oversold in NYC if they upgrade everyones bandwidth peak hours are going to be even higher pings and even slower speeds. Thats what happened to me in 11211 brooklyn when verizon upgraded everyone from 1.5 to 3.0 and i ended up having to pay $99 to cancel and try other isps.

kamm
join:2001-02-14
Brooklyn, NY

kamm

Member

Re: Many in NYC wish they were recieving the full 10mbps claimed

Dunno, maybe it's because I'm on NY Connect - rebranded Roadrunner but separate support, DNS etc - but I barely see any problems including my nasty online FPS gaming habit.

Current result:



I cannot recall anything worse than this...
jc10098
join:2002-04-10

jc10098

Member

15/768 in Ohio

Ohio has that package...came here a few months back.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace
join:2004-08-07
New York, NY

wifi4milez

Member

Modem reset?

I am in NYC (and I have TWC), so will a simple modem reset give me additional bandwidth?

y2julio
Bachatero y Que?
Premium Member
join:2003-03-19
Garden City, NY

y2julio

Premium Member

Re: Modem reset?

You probably already have it. 10Mbps has been standard in NYC for a long time now.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace
join:2004-08-07
New York, NY

wifi4milez

Member

Re: Modem reset?

said by y2julio:

You probably already have it. 10Mbps has been standard in NYC for a long time now.
I have always had a steady 4.8Mbps/500k, it has never been higher. Unfortunately I just reset my modem and now I am getting around 2Mbps/500k!! This sucks, now my speed is half of what it was. Thoughts?

y2julio
Bachatero y Que?
Premium Member
join:2003-03-19
Garden City, NY

y2julio

Premium Member

Re: Modem reset?

mmm seems like it's a bad connection, could be that your area is oversold.

wifi4milez
Big Russ, 1918 to 2008. Rest in Peace
join:2004-08-07
New York, NY

wifi4milez

Member

Re: Modem reset?

said by y2julio:

mmm seems like it's a bad connection, could be that your area is oversold.
Perhaps, but up until the time I tried the reboot I was getting my usual 5Mbps/500k. After the reboot I am struggling to get above 2Mbps. Hmmmmm.....

kamm
join:2001-02-14
Brooklyn, NY

kamm

Member

Re: Modem reset?

Request support - that's abnormally low. You should have AT LEAST 10M now, possibly more (Premier subscriber).
LowRider
join:2006-06-23
Dallas, GA

LowRider

Member

Charter needs to catch up

think they could of upped the upload???? i mean 1mbps thats nothing.
reelbigfish
join:2002-06-06
Boston, MA

reelbigfish

Member

Re: Charter needs to catch up

On DOCSIS 1.1, that's about all they can afford to give until they upgrade to DOCSIS 3.0 or split nodes more. It is still better than before and better than Verizon's 3Mbps/768Kbps tier.
Passenger57
join:2002-01-30
Orlando, FL

Passenger57

Member

Wholly inadequate upstream bandwidth

I'm less than impressed. Currently with Brighthouse/Time Warner) in Orlando, I get 512up/7down with the standard package. For $10 more a month, I get 1up/10down. I think that cable internet providers should be able to provide as standard and upstream bandwith that is 10% of the downstream. Time Warner is not doing anyone any favors in NYC.
ellegardenn
join:2007-09-25
New York, NY

ellegardenn

Member

Re: Wholly inadequate upstream bandwidth

even with the upgrade majority of us that live in NYC will still get poor latency during peak hours and RR will continue to refuse to fix the problem.

jig
join:2001-01-05
Hacienda Heights, CA

jig

Member

sigh


Los angeles?
Don Slade
join:2002-05-02
El Paso, TX

Don Slade

Member

Re: sigh

In El Paso my pretty stable 5/364 has now gone to a pretty unstable 7/128 (usually much less than 6 and right at 100!).

Not moving in the right direction for me!

Don S.

Tokidoki
Premium Member
join:2002-08-26
South Richmond Hill, NY

1 edit

Tokidoki

Premium Member

Re: sigh

No 10Mbps/512kbps yet here in Manhattan after a reset.

Powered it off for 15 minutes even!

Edit: Speak of the devil. It went off by itself and this is what Im getting now.


chRoniX10
Peace sells, but who's buying?
Premium Member
join:2004-05-22
Chatsworth, CA

chRoniX10 to jig

Premium Member

to jig
said by jig:

Los angeles?
I too am hoping for a speed bump here in the valley.

RR1765
@willkie.com

RR1765

Anon

RR Bad Service

they should first solve the network problems they have been having for a good few months now »[TWC] NYC Slow Speeds instead of raising speeds that a good number of customers will never see because of these network problems.

tigers
join:2001-01-14
Cullowhee, NC

tigers

Member

That's nice

I just left TWC because I couldn't get even 1 mb of my 8 mb connection during "normal" hours. About the only time I ever saw decent speeds was in the middle of the day when everybody was at school or work or during the middle of the night.
aparis99
join:2006-10-24
Owensboro, KY

aparis99

Member

Re: That's nice

geez, here in KY our premiere is 8/512, standard is 5/384... i wish we'd see some upgrades

maybe when AT&T decides to up their speeds in the area...
Cyber2lz
join:2001-11-15
Odessa, FL

Cyber2lz

Member

All well and fine,

but,................just because you advertise those speeds does not mean RR is going to give YOU those speeds. I have both RR and Fios coming into the house and I gotta tell you.
I don't get anywhere near RR's advertised speeds but I do get very close to Fios' advertised speed! I pay the same for both services and Fios blows cable away.
Just a thought.

Tokidoki
Premium Member
join:2002-08-26
South Richmond Hill, NY

Tokidoki

Premium Member

Re: All well and fine,

I can't wait for FIOS but for now, Roadrunner/Earthlink connection has always been perfect for me cept for about a week worth of up and downs past 6 years.

FIOS! WHERE ARE YOUUUUUUUUUUU!

Ben
Premium Member
join:2007-06-17
Fort Worth, TX

Ben

Premium Member

20/1??

20Mbps/1Mbps? So what?

How about 4Mbps/2Mbps, or 10Mbps/5Mbps? Or even 5Mbps/5Mbps?

Download speeds generally seem fast enough, even 1.5Mbps is good enough 95% of the time. I'm more interested in how quickly I can pump data *into* the Internet, for RDP/VNC, E-mail servers and the like.
margaf
join:2000-12-22
Las Vegas, NV

margaf

Member

Some speed increase

Im super slow since I rebooted the modem and it took effect. I had about an hour of 15/1 and now the DL speed is crap. God I cant wait for FIOS

RRGUY
@rr.com

RRGUY

Anon

Hawaii problems

Hawaii is only in certain areas. I live near Pearl Harbor and I can't get it yet. They put me on a waiting list. This waiting list has no ETA. Supposedly they're also just "testing" this.

Even though their upgrade was in the front page of the business section in the Honolulu Advertiser. In it it states TODAY 10/1/07 as the day that 15/1 is available. NO where in the article does it state that it's only in selected areas. For all we know 15 down may not even be available in any area yet. That's bs if you ask me.
tmc8080
join:2004-04-24
Brooklyn, NY

tmc8080

Member

Hmm..

1 Megabit upload.. could they really spare it??
768kbit upload is all they really need to choke off that 20megabit download speed.

Get with the program schmucks; Verizon is 20 down, 5 up.
for about $5-15 less/month

Alcohol
Premium Member
join:2003-05-26
Climax, MI

Alcohol

Premium Member

Re: Hmm..

This is true. 1mbps is too low for upload. Should atleast be 2mbps.

RARPSL
join:1999-12-08
Suffern, NY

RARPSL

Member

Still MUCH MORE expensive than the CableVision/Optonline

In those areas of NYC where the local company is CV/OOL not TWC/RR the Tiers are 15/2 for $50 and 30/5 for $65. There is a $5 discount on either if you have Cable and only a $10 not a $15 premium for the 30/5 Tier if you have Optimum Phone.

Dnepr
join:2001-11-28
Tarpon Springs, FL

Dnepr

Member

And its still slower and more expensive then FIOS

Hated Road Runner...

DjVaGGo
Premium Member
join:2004-10-23
Long Island City, NY

DjVaGGo

Premium Member

Too bad its only RR customers

Got off the phone with a rep here...he told me it is not available to Earthlink customers, users in NYC will have to switch to RR to get these speeds. A shame since I was willing to upgrade to Extreme

Oh well...I told him TWC is giving earthlink customers 2 choices...either switch to RR or go to FIOS (if available)

••••
BigRooster
join:2005-08-07
Rialto, CA

BigRooster

Member

Fix current issues before next upgrades..

Fact: TW should fix their network issues period.

Fact: TW offers different speeds over all regions. Why? Good question.

I get good stable service from TW, but I can see how the two facts above can be very annoying; especially #1. I've had good results when talking with tech support to resolve an issue but I noticed I constantly had to keep reminding the techs that I did this or tried that - or else they'd, for some unknown reason, start at the beginning if my issue still wasn't fixed after a certain amount of time. The thing I don't understand is how so many people can compare TW to Verizon? If FiOS is avilable for you, then jump the (insert cable operator name here) ship and go to VZ. Until then, you're stuck with whatever service you currently have so you can either put up with it or ditch it and spend that $45 on something else.

Judging from a few comments to this article, it almost sounds like some ppl believe they're entitled to 100/100 (ok, exaggeration) or that FiOS speeds should be the norm. This is troubling because more often than not, somebody wants that bandwidth for $40/month - not to mention that FiOS itself has such a small footprint. Maybe this is a mentality of those who live in FiOS/OOL areas? At least 95% of the rest of the net users in the U.S. won't have fiber, or the next gen whatever, for a while (years?).

Granted 1mbit up is FAR from news - I agree that it'd be nice if ISPs would offer 10% of the download as upload (5/512, 10/1, 15/1.5 [2 for OOL], 20/2) but there is more at hand and at stake here unfortunately. The truth will come out in a few years when VZ, AT&T and other Telcos have their FTTN/FTTH/whatever deployed to a degree where customer satisfaction, internet/tv performance, etc etc can reliably be measured. And how will DOCSIS3.0 & other technologies fair?

For now, things are still in the planning/implementation stages.

Anonymous_
Anonymous
Premium Member
join:2004-06-21
127.0.0.1

Anonymous_

Premium Member

Re: Fix current issues before next upgrades..

said by BigRooster:

Fact: TW should fix their network issues period.

Fact: TW offers different speeds over all regions. Why? Good question.

I get good stable service from TW, but I can see how the two facts above can be very annoying; especially #1. I've had good results when talking with tech support to resolve an issue but I noticed I constantly had to keep reminding the techs that I did this or tried that - or else they'd, for some unknown reason, start at the beginning if my issue still wasn't fixed after a certain amount of time. The thing I don't understand is how so many people can compare TW to Verizon? If FiOS is avilable for you, then jump the (insert cable operator name here) ship and go to VZ. Until then, you're stuck with whatever service you currently have so you can either put up with it or ditch it and spend that $45 on something else.

Judging from a few comments to this article, it almost sounds like some ppl believe they're entitled to 100/100 (ok, exaggeration) or that FiOS speeds should be the norm. This is troubling because more often than not, somebody wants that bandwidth for $40/month - not to mention that FiOS itself has such a small footprint. Maybe this is a mentality of those who live in FiOS/OOL areas? At least 95% of the rest of the net users in the U.S. won't have fiber, or the next gen whatever, for a while (years?).

Granted 1mbit up is FAR from news - I agree that it'd be nice if ISPs would offer 10% of the download as upload (5/512, 10/1, 15/1.5 [2 for OOL], 20/2) but there is more at hand and at stake here unfortunately. The truth will come out in a few years when VZ, AT&T and other Telcos have their FTTN/FTTH/whatever deployed to a degree where customer satisfaction, internet/tv performance, etc etc can reliably be measured. And how will DOCSIS3.0 & other technologies fair?

For now, things are still in the planning/implementation stages.
DOCSIS3.0 will be

30/768 50/1.5 100/2

djrobx
Premium Member
join:2000-05-31
Reno, NV

djrobx to BigRooster

Premium Member

to BigRooster
quote:
it almost sounds like some ppl believe they're entitled ... that FiOS speeds should be the norm. This is troubling because more often than not, somebody wants that bandwidth for $40/month - not to mention that FiOS itself has such a small footprint.
Entitled? Nah. Truth is I'm quite pleased with the price and performance of my 10/1 service for "$55 minus discounts" from TW. The speeds are hands down better than DSL and the included newsgroup service makes it a good value for me.

I'm well aware of the issues with the upstream saturation on DOCSIS 1.1/2.

But looking across the LA footprint, TW seems to be able to pull 15/2 off. For $55/month. So, if I were living in NYC, I wouldn't be too pleased with having to pay $70/month just to reach 1mbps up, especialy now that they're "giving away" 1mbps up out to Hawaii for $45/month in the same announcement! Oh, and then you have Ohio where there's no FIOS at all, but they're rolling out 15mbps there.

I'm happy with my service and the value I'm getting, but I don't appreciate the lack of consistency. It's so bad in LA they don't even reveal specific speeds for extreme service in the majority of their advertising! Makes sense, because the speeds cited in the literature that you do find is almost always outdated and wrong. So, they're shooting themselves in the foot. I can't even recommend TW's service to a friend because I have no idea what the speeds might be in their zip code.

It's clear TW is being highly reactive to competitve pressure rather than just be a market leader. Comcast seemed to do much, much better in the consistency department in this regard. Optimum Online has had DSL-crushing speeds with cable for years and years. FIOS is all over "this footprint" being the greater LA market. So the "Footprint" excuse doesn't really wash with me.

Bottom line, I just wish they'd figure out what speeds they want to offer nationally and try to stick with them.
kd6cae
P2p Shouldn't Be A Crime
join:2001-08-27
Bakersfield, CA

kd6cae

Member

why won't they offer more upload

I know for a fact that cable upload speeds can achieve on docsis 1.1 anyway at least 2mbps, perhaps more, yet RR wants to have a top upload speed of 1mbps, which one can get either with 15 or 20mbps downstream tiers? OK 15/1 I can accept, but why does the 20mbit tier also have to only have 1mbps up? If you increase speeds, shouldn't it be in both directions? Why on Earth are ISP's so afraid to provide faster upstream connections!

•••

northjersey

Anon

faster speeds

They don't want faster upstream because as it is they already have an almost 1:1 push/pull ratio overall, and many users 'abuse' their upstream by leaving bittorrent running 24/7. It's the same reason why you see a bunch of people complaining in other threads about 500kilobit downloads in their neighborhood.
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