 Reviews:
 ·Verizon FiOS
 ·ProLog
| Bribery quote:
As a token of good will, Time Warner is deploying a fiber network in the two buildings that make up Los Angeles City Hall
That will fix it...just keep the town officials happy, fastest way to make it go away..... | |
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 | RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | Re: Bribery Ah yes, the 21st century version of buying the city a firetruck to shut them up... 
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Toolmaster of La Grange. | |
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| |  en102Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Bribery Antonio Villaraigosa will most likely have fiber wired in his house as well :tp | |
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| | Reviews:
·Bright House
| I wouldn't doubt there's some "benefits" being tossed from Time Warner to the franchise officials, however..... Adelphia was a piss poor company to begin with. This is coming from a Comcast employee, not TWC. Comcast had a hell of a struggle in just my area alone, trying to get peoples internet right. Although I'm not in the data center, I know the first 3 months of our aquisition was horrible. Mind you, this is before any major changes were made. Lets just say we didn't change anything in the system, we just tried to take them off their sorry ass 4 meg connection, and discovered that they took absolutely no care of their "powerlink" service. Much of the CMTS load balancing settings were screwed, but to make matters worse, Adelphia LITERALLY had JUST ENOUGH OC3's to the headend to BARELY keep their 4 meg customers running. We had to run 6 more OC3's, as well as a fiber link from Jacksonville FL to Brunswick GA and Yulee FL to pipe over some more overhead. The headend had no form, plan, or promise for VoIP phone service, nor any of the necessary software for VOD services to run on their box controllers, nor did the boxes the customers have are up to date with software. They ran it into the ground. I wouldn't doubt they had more then their hands full.
Adelphia customers, just be glad you have A DIFFERENT cable company. Since the two largest cable companies in the nation just bought your previous company, and possibly raised rates, don't freak out, it will get MUCH better, be it Comcast, or Time Warner, it honestly IS better than Adelphia swallowing your money, and not applying it to nothing but their pockets. Sadly, Adelphia's demise did lose alot of jobs for people, but truthfully, from everything I've heard, many of the folks there wern't too pleasant, or wern't in America. I know it doesn't apply to all their employee's, so don't blast me, but many customers seem happy yo have Comcast, and people can't stop asking when we will offer phone, second most asked question is when we will offer powerboost.
Now bash me if you will, but I did try to address this neutrally by noting my personal experiences. I can imagine the NIGHTMARE those poor LA call center folks are enduring, especially from rich people (who thinks their money means MUCH more).
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SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1. | |
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| | | As a token of good will why don't they run some fiber to my house...  | |
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| |  jamez818please hold during the silence
join:2000-09-18
Sunland, CA | Re: Bribery Me too | |
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| | Not to be condemning, but... Talk about cherry picking! | |
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 UglyDorkPremium
join:2002-01-09
Buffalo, NY | Bad Excuse Funny, but I don't recall any mention of shoddy service or class action lawsuits when Adelphia had the LA market.
Sure, you are always going to find dissatisfied customers everywhere, but it was not on such a grand level until TW took over that area. | |
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|  manfmmdPremium
join:2003-01-14
Earth, TX | Re: Bad Excuse Perhaps it's because TW is a bigger target (juicier meat). | |
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| |  TopmounterSent By Grocery Clerks
join:2001-02-20
Evergreen, CO | Re: Bad Excuse Instead of getting sent to voice mail, time Warner must have actually answered the phone. | |
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| | | jamez818please hold during the silence
join:2000-09-18
Sunland, CA | Re: Bad Excuse Took me 30 min on hold to get through.
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just whiners and complainers... | |
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|  MemphisPCGuySenior Systems EngineerPremium
join:2004-05-09
Memphis, TN
·Comcast
| I had problems here in Memphis when Comcast took over from Roadrunner, and they claim that Roadrunners Equipment is not up to thier standards and would be replacing most of it. So I guess that paly is in everyones book.
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»www.specmiata.com
»www.roofseek.com | |
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1 edit | Network Assessment What???? their engineers did not considered a network assessment before deploying new services or changing over the Adelphia system to TW.
TW ... well we have some cables here, a router there, some boxes here... that should be enough... | |
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| en102Canadian, eh?
join:2001-01-26
Valencia, CA | Re: Network Assessment I suspect that their 'due diligence' was more of the financial aspect.... We can pay $$ and take over 99% of Los Angeles market good deal for TW. | |
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| fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | said by chemaupr:What???? their engineers did not considered a network assessment before deploying new services or changing over the Adelphia system to TW. ..because in the way this system changed hands, and the bankruptcy involved, they were not allowed access to anything Adelphia prior to the take over. This wasn't a purchase.. it was a bankruptcy take over and the rules are different.
Still, while this is nice sound bite bickering and bantering, there's more to the story that's below the surface. Yes, ... maybe adelphia was working with in it's shoddy structure, and anyone that knew anything about the infrastructure in L.A. knew that the Adel system was old and out dated... maybe when TWC tried to connect it to THEIR systems is when the shit hit the fan.
It's easy to arm chair quarterback, but it's a different beast when you are on the field yourself.
Instead of jumping in with both feet on a sound bite or single headline, you'd look better if you saw the grander picture.
Other than the name changing, and rerouting the inet and phone, not much else changed.
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"Complaining is the least path of resistance for the self-reitchous and lazy ... those who also never take the time to point out a good fortune when the opportunity presents itself. It says a lot about one's moral character." - Unknown | |
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| |  Ebolla
join:2005-09-28
Dracut, MA | Re: Network Assessment also Adelphia may have had the signal levels cranked up real high to compensate for bad wiring. When time warner stepped in they may have lowered the levels to normal specs causing issues. Same thing happened to a few CT/MA area's held by adelphia when comcast took over. | |
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| | | niccolusNiccolus Leader Of MidgetsPremium
join:2003-10-22
Long Beach, CA | Re: Network Assessment A network assessment is a great idea but FCC rules and regulations as well as the FTC keeps telecommunications companies from having direct access to one anothers infrastructure. Levels the playing field. | |
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 webnetwizGNS3 and Olive babyPremium
join:2004-09-22
Valley Village, CA | Glad I didn't take a job there Interviewed at Adelphia before TW took over, and they offered the job to me as a Sr. Network Engineer. But when I took a look at their facilities (think it was somewhere around Valencia, off the 5 freeway), I figured it'd be a dead end, plus news of TW coming in was all over. Glad I didn't take that job, wouldn't want to be a scapegoat. | |
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| jamez818please hold during the silence
join:2000-09-18
Sunland, CA | Re: Glad I didn't take a job there Stevensons Ranch Parkway? off Mc Bean Parkway exit?
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just whiners and complainers... | |
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| | webnetwizGNS3 and Olive babyPremium
join:2004-09-22
Valley Village, CA | Re: Glad I didn't take a job there That's it! | |
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 exocet_cmYou delete it, I'll find itPremium
join:2003-03-23
New Orleans, LA
kudos:2 | Doesn't sound like "Good Faith" Sounds like a quickly schemed CYOA plan | |
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 hhawkmanPremium
join:2001-02-08
Port Hueneme, CA
·RoadRunner Cable
| bullsh*t I don't know about LA proper, but out here in Ventura County, my service was excellent with Adelphia. It wasn't until Time Warner took over that things started falling apart. And I'm talking Cable service AND broadband. My experiences haven't been horrible personally, but I have friends with nothing but horror stories. Maybe the system WAS held together with spit and duct tape, but it worked and we were satisfied with it. Maybe Time Warner just bit off more than it can chew, and wants to blame others for their own stupidity. | |
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| | Lawsuit This lawsuit is NOT limited to just L.A.....
In fact, it has spread to existing ALL Time Warner customers Throughout Southern California, including San Diego and the Palm Springs area. | |
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| | Growing Pains Its part of getting bigger. Of course you will experience growing pains. It just doesnt happen overnight and everything is ok.... It will take time to get everything up to specs and the services will be greatly improved. | |
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 cpuwizkidPremium
join:2007-04-17
Long Beach, CA | i sympathize with TW but... their customer service just sucks and most of the people are rude. when i used to call at 12am on a wednesday morning i would seriously be on hold for at LEAST 45 minutes... and that's just an average. sometimes i would be on hold for over an hour! And then when i finally get a tech support person on the line, they would tell me they need to send a tech out to my house because it was SUPPOSEDLY a modem problem and of course i would have to schedule it on a saturday. When they come out on the following saturday between 8 and 12, the line of course would be working and they couldn't do anything except change out my cable modem AGAIN. At the beginning of the week the cycle would start all over again. I had to finally cancel my cable internet and go with at&t DSL which is a quarter of the speed (and price) but at least it doesn't cut out for days at a time.
I completely understand that Adelphia's system was all messed up and thats why i put up with it so long, but my job (and vonage) depended on the internet working reliably at least 75% of the time and that just wasn't happening.
sorry time warner, but i just couldn't handle it anymore. Maybe when they get their crap together i can sign up again | |
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 QuiglagGod is LovePremium
join:2004-09-19
Ontario, CA | Not buying it I didn't have as many problems with Adelphia, as I do with TWC. Plus the fact that TWC removed a few channels from their analog line up and also raised the price. This is all on Time Warner.
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\o/ My Website | Check Out My Gallery | |
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| | Ugh! " which will allow officials to order cable services, HD channels, digital-video-recorder services and video-on-demand at discounted prices."
Why the hell are these people spending government time poking around a website ordering services for their own personal use? Don't tell me city hall officials will only be ordering these services for city use.
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Got a V3 or a V3i or an L7? Want to get the most out of them? Check out my sites »hacktheV3.com and »hacktheV3i.com and »hacktheL7.com
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 AuthorityObama Biden '12
join:2000-03-29
Woodland Hills, CA
2 edits | No Surprise - Apelphia legacy lives on. It's no secret that Adelphia was both technicaly and financially a disaster. Poor training. Horrible hiring practices. Snotty employees. Not surprised the legacy of their incompetence has lived on... but TW will fix it.
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"Canada" = economically, militarily, politically, and culturally irrelevant. | |
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1 edit | Re: No Surprise - Apelphia legacy lives on. DON'T FEED THE TROLL. | |
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| | AuthorityObama Biden '12
join:2000-03-29
Woodland Hills, CA
1 edit | Re: No Surprise - Apelphia legacy lives on. Sorry but I don't think TW is "trolling". I know it's true.
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"Canada" = economically, militarily, politically, and culturally irrelevant. | |
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 batterupI Can Not Tell A Lie.Premium
join:2003-02-06
Netcong, NJ | Verizon know best. quote:
As a token of good will, Time Warner is deploying a fiber network in the two buildings that make up Los Angeles City Hall.
FIOS, turn on the light, the party is over. | |
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| | TW is absolutely right I'm in ventura county and adelphia was a horrible experience. Internet NEVER worked probably. Always slowed down in the evenings and still does. Page load lag, the whole nine yards. HDTV offerings were pathetic and I still have to endure adelphia's horrible decision to use the Moxi. | |
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dcs2281
join:2004-09-14
Santa Clarita, CA
1 edit | They have already been fined in SoCal I believe last month Moorpark, a city north of LA fined TW 25K for not meeting their contract. Maybe they were fined since they didn't get free fiber run to City Hall. | |
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| | | Re: They have already been fined in SoCal They haven't actually fined them...yet. They've asked them for an explaination of the complaints, with a reminder that they can impose a fine. | |
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 RR ConductorHappy 40th AmtrakPremium
join:2002-04-02
Redwood Valley, CA
kudos:1 | Phew! I'm glad we went to Comcast from Adelphia up here in Mendocino County in NorCal, TW sounds like a nightmere! | |
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jamez818please hold during the silence
join:2000-09-18
Sunland, CA | less channels higher prices I lost channels when TW took over and they raised my rate. well my year contract was up too. I was considering going with TW for LAN line since Vonage might be going away but I have heard all these horror stories. I tried Comcast HSI a few years back but it would slow down in the night so went with Vz DSL. I will wait out the storm and then reevaluate.
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just whiners and complainers... | |
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 ShootToThrilTell The TruthPremium
join:2004-06-07
Sherman Oaks, CA | Maybe??? So Adelphia left a mess behind them, TW got the market and were stomped, then they realized they were stomped for 6 months and people are getting angry with them, they are loosing customers and yet NO Change.
-Start Sarcasm -
Maybe TW is such a great company it's really not that much of a big deal to wait an hour on the phone for them to answer in a RUDE MANNER, they are well worth it from what people say.
-End Sarcasm -
You techs out there who are talking about the low grade Adelphia Systems, did you ever stop to think that snotty attitude aside adelphia had Customer Service. Isn't the business model supposed to be about the customer "The End Users". With all due respect to Comcast and TW, i heard horror stories about their Cust. Srvc. a long time before before they took over. WOW we have an advance Network with all the Bells and Whistles but we can't serve our customer base worth a S#@*.... Now give me a break here, I moved to ATT DSL because of the TW merger, I lost my Patience after 5 calls, for some reason Adelphia were the ones who had some manners over the phone even if the system was held with duck tape.
This is in no way an excuse for TW, the last Six months were plenty of time for them to have the right attitude and service in the whole Los Angeles Area. When they get everything sorted out in 5 years or so I'll consider going back based on at least 2 phone conversations to check if they learned some manners and wait time is well under 20 minutes. | |
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|  mdttb
join:2002-02-12
Anaheim, CA | Re: Maybe??? Former Adelphia subscriber here in Anaheim,Calif I never had a problem with Adelphia service until Time Warner took over. In the past two weeks I've been disconnected twice thanks to Time Warner wonder job of subbing out the work to a sub contractors..... Yes I paid my bill and always have. I was told some one from the local office would call me to get me hooked back up well guess what......... THEY NEVER CALLED. I had to track down the guy that disconnected me by mistake took me 2 and half hours to get my cable TV and internet service restored. I can only imagine how long it would have taken if I didn't track that guy down. Oh ya I use to be a cable splicer I know how the system works next time I don my climbing gear and fix it myself !
Time Warner customer support is a joke wait times are any were from 45 to over an hour. I'm really getting ticked off about the connection drops that I've been getting the past two weeks ever since I was mistakenly disconnect. Today alone I've been bumped off the web 6 times..... NEVER HAPPENED WHEN I WAS WITH ADELPHIA. | |
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| | ShootToThrilTell The TruthPremium
join:2004-06-07
Sherman Oaks, CA
1 edit | Re: Maybe??? Check out ATT DSL, they have the Elite package with no contract for 34.99 »www.att.com/gen/general?pid=6431
and they actually answer the phone with service in mind!!!
3 reasons why DSL rules my world now
1. In my area Going Cable Internet is not an option until TW get their eyes on the ball.
2. I don't have to wait an hour on hold just to get a rude customer service agent on the other side. Now i get a polite ATT person on the phone in well under 15 minutes.
3. i get Faster, more reliable service in my area using DSL (*Elite Package, No Contract) constantly at 5000/600 Mbps.
Again my advice to the greater Los Angeles, Ventura and Orange county..... Go With DSL for now, no contract will allow you to return when things get sorted out. | |
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