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Time Warner Cable Boosts Speeds in Portions of NYC, LA

Last November we noted that Time Warner Cable, historically a bit sluggish when it comes to next-gen broadband upgrades, was considering a brand refresh named "Maxx" that would include significant speed and TV improvements. A blog post and press release by the company last January shed a little more details on these improvements, which the company say will first be coming to the New York City and Los Angeles markets -- "transforming their service as they know it."

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This week the company announced that those upgrades are now underway for LA and NYC customers. According to a press release, the company is now offering 300 Mbps in "several" communities in both cities, including Costa Mesa and West Hollywood in California and portions of Woodside, Queens and Staten Island in New York City.

Users in those communities will see the company's Standard Internet plan bumped from 15 Mbps to 50 Mbps, and the company's Ultimate plan bumped from 100 Mbps to 300 Mbps -- for the same current pricing.

According to Time Warner Cable, the speed bumps arrive "on the heels of a top-to-bottom network evaluation and upgrade in these areas to ensure optimum performance and rock-solid network reliability." They also arrive as Comcast attempts to get regulatory approval for acquiring Time Warner Cable, meaning it's unclear just how many users will see these upgrades before an ownership switch.
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patt2k
join:2009-01-16

patt2k

Member

Ny queens

Ridgewood , Queens does not have only ultimate 100.

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY
Asus RT-AC3100
(Software) Asuswrt-Merlin

Packeteers

Premium Member

Re: Ny queens

I was offered 100 in Rego Park/Forest Hills, but we have a pretty good uncongested network here (i get 8:4 binding). anyway, i'm looking forward to any bump, i just hope it includes more upload as cloud storage use as a TWCable customer is pretty pointless while stuck under 1-5mbps...
patt2k
join:2009-01-16

patt2k

Member

Re: Ny queens

I am on fios and its nice to have the bigger upload but I see fios all around Rego Park tho.

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY

Packeteers

Premium Member

Re: Ny queens

thus far businesses and 3 story houses can get FiOS, while the typical 7 story coops around here won't all be last mile build up till later this year.
patt2k
join:2009-01-16

patt2k

Member

Re: Ny queens

said by Packeteers:

thus far businesses and 3 story houses can get FiOS, while the typical 7 story coops around here won't all be last mile build up till later this year.

my gf is in Ridgewood and I am in Brooklyn I live in APT house with 4 floors 2 apt's per 1 floor and I am glad I did have some choice at least.

Now it's a waiting game for FIOS to bump our speeds =] if not I might actually come back to TWC!

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt

Premium Member

...300Mbps is going to be tough on DOCSIS

and not Comcast's preferred method for the 300Mbps+ tiers.
Is TWC now trying to drive ComCast away from the merger? hoping for a settlement?
Some recent moves seem to be to better align the service offerings between the 2 companies, and others seem to be excessive promises/ giveaways TWC themselves would not choose to serve if they were continuing to run the business.

Karl Bode
News Guy
join:2000-03-02

Karl Bode

News Guy

Re: ...300Mbps is going to be tough on DOCSIS

The Maxx announcements were timed just as Time Warner Cable's stock was dipping and Charter was trying to claim their acquisition deal was fair because Time Warner Cable hasn't been aggressive on upgrades and their technology stinks.

Time Warner Cable's earnings state they spent $62 million on setting the deal up in the first quarter. Rob Marcus stands to make $80 million himself alone on the deal. I highly doubt they want it dead.

richrockstar
join:2013-04-22
Wake Forest, NC

2 recommendations

richrockstar

Member

Re: ...300Mbps is going to be tough on DOCSIS

Where is TWC's investment in the Carolina's? We are working our way into being a gigabit fiber to the home state, and yet there is still the sound of the ocean from TWC's engineering dept here. Why are they so focus'd on LA and NYC?
Expand your moderator at work

why60loss
Premium Member
join:2012-09-20

why60loss to richrockstar

Premium Member

to richrockstar

Re: ...300Mbps is going to be tough on DOCSIS

said by richrockstar:

Where is TWC's investment in the Carolina's? We are working our way into being a gigabit fiber to the home state, and yet there is still the sound of the ocean from TWC's engineering dept here. Why are they so focus'd on LA and NYC?

+1

To me it seems like a bigger buff than anything. Sure they upgraded a few areas so far in those city's (kind of like google & AT&T) but with slower service than both due to it being cable still.

TWC is buffing far more than AT&T when it comes to upgrades (maxx and gigapower.)

Anon53214
@rr.com

Anon53214 to richrockstar

Anon

to richrockstar
Actually it's not very hard at all if you dedicate enough channels for bonding. New York and LA are the biggest markets twc serves. That's why they were picked to be first. Don't worry, comcast/charter will give you an upgrade next year. Till then, 50 or 100 will have to be enough. Don't get all salty because your market wasn't first on the list.

why60loss
Premium Member
join:2012-09-20

why60loss

Premium Member

Re: ...300Mbps is going to be tough on DOCSIS

said by Anon53214 :

Actually it's not very hard at all if you dedicate enough channels for bonding. New York and LA are the biggest markets twc serves. That's why they were picked to be first. Don't worry, comcast/charter will give you an upgrade next year. Till then, 50 or 100 will have to be enough. Don't get all salty because your market wasn't first on the list.

He isn't salty, just stating that Time warner cable seems like they don't care about losing the area to the fiber business who is doing 50/50 for $59.99 and 1Gbs for $99. Those are flat everyday rates by the way so that's a plus.

By the time they upgrade, we will have 3 choices for 1Gbs FTTH so that's what he is commenting about.

Time warner cable always upgrades this market last and gives us the highest rates anyway so I guess they want to milk it for as long as they can before rolling over and dieing in the area to Google, AT&T and RST fiber. Also maybe even century link FTTH.( Hate century link, but listing them anyways.)

Time warner cable going 300 is kind of like how Comcast has been doing 250 for some time in areas they care about. Or in Time warner cables case to show off before selling off.

In his market it's 50/5 because time warner cable doesn't care about NC at all even though we are only 2nd to CA in tech jobs and have really big citys who haven't even got the 100mbs upgrade yet. In fact I think NONE of our state got the 100mbs boost yet even though we were told it would happen by march.

They only did this upgrade in a timely manner because they want to sell.

keekee
@rr.com

keekee to richrockstar

Anon

to richrockstar
Its where the money is$$

Cairo
@24.39.247.x

Cairo to richrockstar

Anon

to richrockstar
Our company wanted 50 mb. TW couldn't touch FIOS prices.

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY

Packeteers

Premium Member

Re: ...300Mbps is going to be tough on DOCSIS

Cairo - companies require far more upload than a coax based system can handle, so it's no mystery that FiOS could do it cheaper.

anon213553
@173.60.197.x

anon213553 to richrockstar

Anon

to richrockstar
Because the population of NYC is almost as big as the entire state of NC?

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt to Karl Bode

Premium Member

to Karl Bode
said by Karl Bode:

Time Warner Cable's stock was dipping and Charter was trying to claim their acquisition deal was fair because Time Warner Cable hasn't been aggressive on upgrades and their technology stinks.

Time Warner Cable's earnings state they spent $62 million on setting the deal up in the first quarter. Rob Marcus stands to make $80 million himself alone on the deal. I highly doubt they want it dead.

And that's why I'm mystified, sure it may give TWC users a boost and maybe placate some of the deal opponents but it leaves Comcast with and odd mismatch of services in side by side areas.
Do you remember a breakup fee of any kind? I don't but most deals even friendly ones that need regulatory approval have some sort of payment one way or the other. and some requirements on the selling party to keep they company in similar shape from when the offer was made. (can't sell the house, burn it down the night before closing and expect to walk away with the cash.)

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY
Asus RT-AC3100
(Software) Asuswrt-Merlin

Packeteers to tshirt

Premium Member

to tshirt
$70/mo Astoria Queens NY 11102 as of April 20th:


tmc8080
join:2004-04-24
Brooklyn, NY

tmc8080

Member

Re: ...300Mbps is going to be tough on DOCSIS

Please prove that 300mbit tier is $70 a month..
I seriously doubt it, unless part of an "ULTIMATE" triple play plan costing about $300+ total.

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY

Packeteers

Premium Member

Re: ...300Mbps is going to be tough on DOCSIS

$70/mo buys you 50/5 which got bumped to 100/5 in areas that support it, which just got bumped yet again to 300/20. no need to "prove it", it's well known here and TWC does not offer any higher price tiers to consumers.
sovietkitsch
join:2014-04-25

sovietkitsch to tmc8080

Member

to tmc8080
Click for full size
I'm the dude that Packeteers grabbed the speed test off of. I got upgraded in the order he said, but just to prove it, here's a link to a copy of my bill.

why60loss
Premium Member
join:2012-09-20

why60loss

Premium Member

Re: ...300Mbps is going to be tough on DOCSIS

said by sovietkitsch:

I'm the dude that Packeteers grabbed the speed test off of. I got upgraded in the order he said, but just to prove it, here's a link to a copy of my bill.

Is that the NYC promo rate or has the limited time rate gone away?

tshirt
Premium Member
join:2004-07-11
Snohomish, WA

tshirt

Premium Member

Re: ...300Mbps is going to be tough on DOCSIS

I did a test order for a forest hills address and it did offer that price with a first 12 months asterisk, but couldn't find the regular price listed anywhere.
sovietkitsch
join:2014-04-25

sovietkitsch to why60loss

Member

to why60loss
I'm not sure. It was the NYC promo rate for the 50/5 when I signed up end of December. Install was January 2nd or 3rd. I believe I got the 100mbps upgrade late January/Early February, and I just received the 300mbps on the 17th. They've kept the promo rate throughout, I'm worried what it's going to be come this time next year.

why60loss
Premium Member
join:2012-09-20

why60loss

Premium Member

Re: ...300Mbps is going to be tough on DOCSIS

said by sovietkitsch:

I'm not sure. It was the NYC promo rate for the 50/5 when I signed up end of December. Install was January 2nd or 3rd. I believe I got the 100mbps upgrade late January/Early February, and I just received the 300mbps on the 17th. They've kept the promo rate throughout, I'm worried what it's going to be come this time next year.

That's what I thought, it will likely be 87.99 after the promo rate ends.
said by tshirt:

I did a test order for a forest hills address and it did offer that price with a first 12 months asterisk, but couldn't find the regular price listed anywhere.

Yea Time warner cable will never tell you what the regular price is. It's 87.99 for 50/5 (In NYC= 300/20) in the Raleigh area and I know that because of the customers who have to pay such rates.
tmc8080
join:2004-04-24
Brooklyn, NY

tmc8080

Member

Re: ...300Mbps is going to be tough on DOCSIS

With the modem rental, the price goes up to $76 a month (by comparison G-F is $70 a month with no rental costs). Your probably right, the off pomo price will bump $15 - $20 per month. BTW, that bill has phone service on it, and yet someone claimed you can get the promo stand-alone?

If so, this represents a strategic balance change, since Verizon has MUCH higher prices for 300mbit tiers (and that's if the node that serves your building supports it). Also, the CV price for 300mbit is still around $200 - $300 per month, IIRC. When the hell are other two major NY MERO carriers going to drop their prices?!?

I didn't get no free upgrade on my 50/25 w/ Verizon!
PFFT!
sovietkitsch
join:2014-04-25

sovietkitsch

Member

Re: ...300Mbps is going to be tough on DOCSIS

Yeah, my GF needed a phone line to the apartment, so they gave us a promo rate for that, as well as a promo rate for the Internet. I want to say this may of had something to do with us switching from Verizon DSL to TWC. Someone had mentioned to me that I should call and try to get the modem costs removed from the bill, but I feel slightly complacent with the whole deal. I think $76 or whatever it equals out to be is great for the speed you get.

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY
Asus RT-AC3100
(Software) Asuswrt-Merlin

1 edit

Packeteers

Premium Member

Re: ...300Mbps is going to be tough on DOCSIS

once that phone promo ends, you can get a sip voip setup for $2-$5/mo including e911(if you want it), so that will be a good time to give your modem back and buy your own. all those taxes are because of the phone line, not the isp service, so you can shave $20/mo off your bill if you simply invest in a total of $120 of your own equipment and learn how to configure it - that means it will pay for itself in 6 months.
tmc8080
join:2004-04-24
Brooklyn, NY

tmc8080

Member

Re: ...300Mbps is going to be tough on DOCSIS

I recommend Ooma voip, it's been working great for most of the time I've had it. Monthly it's ~ $3.80 in taxes & fees. You can get the Ooma box for about $100 - $120 refurb or new depending on the deal.

With some luck the speed/price ratios will get better in 2015.
ncwred
join:2014-01-31
Austin, TX

ncwred to Packeteers

Member

to Packeteers
Nice. Which modem are you using?

Packeteers
Premium Member
join:2005-06-18
Forest Hills, NY

Packeteers

Premium Member

Re: ...300Mbps is going to be tough on DOCSIS

it's not me, but person i got that speedtest said twc sent him a ARRIS TG1672, which can bind 16 channels.

IowaCowboy
Lost in the Supermarket
Premium Member
join:2010-10-16
Springfield, MA

IowaCowboy

Premium Member

Send those speed boosts to Maine

Send those speed boosts to Maine, I might be moving there soon.

The fastest they have there right now is 50/10.

•••••••••
en103
join:2011-05-02

en103

Member

I think they forgot to also mention...

That by May 13, 2014 they'll be cancelling analog TV service.

cosmokramer
join:2009-02-18
Portland, ME

cosmokramer

Member

Re: I think they forgot to also mention...

am I missing something?

IPPlanMan
Holy Cable Modem Batman
join:2000-09-20
Washington, DC

IPPlanMan

Member

Good news!

A welcome improvement.

n2jtx
join:2001-01-13
Glen Head, NY

1 edit

n2jtx

Member

And Optimum Online Falls Behind

It amazes me how back in the early 2000's, Optimum Online was the premier service with 10/1mbps while just about everyone else was measuring speed in kbps. Now here we are in 2014 and Optimum Online Basic is 18/5 for $59.95/month and Ultra tops out at 101mbps. If you want 50mbps, you need to subscribe to Boost for $64.95/month. Without an increase in the Ultra speeds, there is no real wiggle room for OOL to raise Boost speeds and increase the lower tier.
videomatic3
join:2003-12-12
Pleasanton, CA

videomatic3

Member

Re: And Optimum Online Falls Behind

And it still amazes me in 2014 companies still measure in kbps. AT&T Verizon and frontier DSL

Mr_Toad
@hcs.net

Mr_Toad

Anon

Re: And Optimum Online Falls Behind

Because paying $55-75/mo for HSI is sometimes not the option for many people.
ptb42
join:2002-09-30
USA

ptb42

Member

I hope they bump the speeds here in North Texas....

I'm not using Time Warner, but if they bump the "ultimate" package from 50 to 300 Mbps for $65/month, Verizon will have to match it with FIOS.

I can already get up to 500/100 from FIOS, but it's another $200/month. I'm waiting for it to come down to a reasonable price.

Yucca Servic
join:2012-11-27
Rio Rancho, NM

Yucca Servic

Member

And next..........

Cost to you an Internet price increase. Transport $3.00 per meg, network engineers are going to want
raises, cable system upgrades to carry data, trouble calls will increase, franchise fees, payola just to stay in business.
What i'm trying to say is Internet costs money to get to the consumer and has to be recovered
somewhere.
sonicmerlin
join:2009-05-24
Cleveland, OH

sonicmerlin

Member

Re: And next..........

You seem to repeat that like a broken record.
Millenium
join:2013-10-30

Millenium

Member

...

Time Warner is getting so likable just it's being sold out. Offering inexpensive, low speed internet plans for people on a budget, and boosting top tier plans for others.

I wish they would all do it.

why60loss
Premium Member
join:2012-09-20

why60loss

Premium Member

Re: ...

said by Millenium:

Time Warner is getting so likable just it's being sold out. Offering inexpensive, low speed internet plans for people on a budget, and boosting top tier plans for others.

I wish they would all do it.

I agree the 2/1 every day plan is a good deal not matched by many if any I know on price. But the 50/5 plan is a joke for how much it cost. There is nothing top tier about there other plans. In fact it amazes me how much AT&T and TWC seem to have the same type pricing for there higher tier speeds.

64.99 12 month pricing for 50/5 on TWC

VS

64.99 12 month pricing for 45/6 on AT&T

Though off promo pricing is ware AT&T wins by a little:

$81 for 45/6 on AT&T ( source AT&T web page)

$87.99 for 50/5 on TWC (source TWC customers because they don't EVER post the non 12 month rate like the scum bags they are.)

maartena
Elmo
Premium Member
join:2002-05-10
Orange, CA

maartena

Premium Member

Re: ...

said by why60loss:

I In fact it amazes me how much AT&T and TWC seem to have the same type pricing for there higher tier speeds.

64.99 12 month pricing for 50/5 on TWC

VS

64.99 12 month pricing for 45/6 on AT&T

Though off promo pricing is ware AT&T wins by a little:

$81 for 45/6 on AT&T ( source AT&T web page)

$87.99 for 50/5 on TWC (source TWC customers because they don't EVER post the non 12 month rate like the scum bags they are.)

Only difference is.... that people in New York and LA already get 100/5 instead of 50/5, so that makes the TWC price a LOT better. And by the end of this year those two markets (and possibly Austin, TX from what I read) will be on 300/20 for that very same price.

AT&T will still be on 45/6 maximum by the end of this year, and only IF you are within a certain distance to your VRAD. Not everyone can get 45/6 or even 24/3

hamburglar
join:2002-04-29
united state

hamburglar

Member

50Mb would be nice...

Getting 20Mb in the evenings on my 50/5 connection. They keep pushing higher speeds, but don't have the back end to support it. Granted, I'm not in NYC or LA, but still.

maartena
Elmo
Premium Member
join:2002-05-10
Orange, CA

maartena

Premium Member

Re: 50Mb would be nice...

said by hamburglar:

Getting 20Mb in the evenings on my 50/5 connection. They keep pushing higher speeds, but don't have the back end to support it. Granted, I'm not in NYC or LA, but still.

Might be something local. I ordered 50/5, but got 100/5 instead, and it runs 100-105 any time of the day, maybe 95 when its really busy.

Gone Fishing
Premium Member
join:2001-06-29

1 edit

Gone Fishing

Premium Member

YouTube: TWC Talks About New Customer Experience in NY & LA



Related videos and more info
DSLR - »YouTube: TWC Talks About New Customer Experience in NY & LA

· 2014-Apr-22 4:33 pm ·

Hawkeye61
Premium Member
join:2000-06-26
Southgate, MI
TP-Link Archer C9

Hawkeye61

Premium Member

Info on new up and down speeds!

Read this online giving more specifics on down and up speeds increase.
Finally!

In the upgraded areas, TWC subs who are on the MSO’s Standard tier (15 Mbps down by 1 Mbps upstream)  are being bumped to 50x5, while customers on the Ultimate plan (100 x 5)  are being accelerated to 300 x 20 at no extra charge, the MSO said, noting that customers will need a DOCSIS 3.0 modem to get the boost.

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