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Time Warner Cable Hints at More Modem Fee Hikes
by Karl Bode 08:03AM Thursday Sep 26 2013
Last October, Time Warner Cable introduced the $3 a month rental fee to a rather annoyed public. Last June, Time Warner Cable then informed customers that rental fee would be bumped to $5 a month, and by July, some customers were already getting notifications that fee would be increased to $6. Now Time Warner Cable is hinting further hikes could be in the works.

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Speaking at an investor conference in New York this week, Time Warner Cable CFO Arthur Minson stated he sees more rate hikes in Time Warner Cable subscribers' future, including an increase in modem rental fees (wisely avoided if you buy your own approved modem).

Minson candidly acknowledged the fee hike "was really just a form of a High Speed Data rate increase," adding that "I do see an ability for us to continue to have ARPU (average revenue per user) increases on that product." The comments mirror similar comments made by departing CEO Glenn Britt.

The CFO also reiterated the company's interest in metered billing. Time Warner Cable backed off mandatory metered billing for all users in 2009 after unprecedented consumer backlash, and has since made such options voluntary. However, their current voluntary option (a $5 discount if you agree to a 5GB monthly cap) doesn't provide much value -- and therefore isn't seeing much uptake by consumers, leading many to wonder how Time Warner Cable will nudge users toward metered adoption.

"I think we’re very pleased with where we are in the usage-based pricing front and I think that’s something we will continue," Minson told attendees. "I think over time it will be interesting to see how many people ultimately take the usage-based pricing, or will people say I just want to have unlimited and I think the market will speak on that."

As I noted back in April, in addition to various price increases Time Warner Cable is also cutting back on bundle promotions, a trend Minson says will continue.

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JackBauer

join:2006-08-24
Schenectady, NY

Cannot wait until I'll be able to cancel...

I'm just waiting now for VZ to get their VMS released. You know, if they ever get around to it.

AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1
Reviews:
·AT&T U-Verse
·Time Warner Cable

Re: Cannot wait until I'll be able to cancel...

It is a good thing I own my cable modem.. a Motorola SB6180, which is not on the approved list. It works without problems locally.

Oh, JackBauer See Profile they need you back at CTU..

Bamafan2277

join:2008-09-20
Jeffersonville, IN

Re: Cannot wait until I'll be able to cancel...

I just ordered me a SB6180 Monday off Amazon as I plan on kicking Time Warner Phone and Video services to the curb and they can take their modem rental with them.

AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1
Reviews:
·AT&T U-Verse
·Time Warner Cable

1 edit

Re: Cannot wait until I'll be able to cancel...

The only thing I have from Time Warner Cable is the internet. There phone service stunk when I had it*. Of course, the tv / and DVR service was getting way over priced.

*Missed way to many calls, due to it not ringing but it would show up on the caller ID on tv.. and the phones work fine.

.......................................................................................................

»tvline.com/2013/05/13/24-returns···herland/
JackBauer

join:2006-08-24
Schenectady, NY

1 recommendation

May 2014 my friend.

antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4
He will be back in the summer of 2014.
elefante72

join:2010-12-03
East Amherst, NY
Reviews:
·Verizon FiOS
·voip.ms
The question is that will the VMS be any less costly than the current setup. Methinks not. $20 for DVR, $10 per STB. Who cares if it only cost $50 to make...

I'll stick w/ my 5 extenders and no monthly fee. My W7MC has paid off at least 2x now over the last 3 years.

If you look at the economics, buying a Tivo is better than this crap, and if you buy the lifetime the resell of the equipment is VERY good.

In Canada they allow you to buy the equipment. Most people do because dropping 50% of your cable bill to antiquated hardware on a lease is just plain crazy.

Sadly the media center is dying, but luckily most of this stuff will go into the cloud. Caps will be big here as to whether this stays w/ the operators or some innovative company. Boxee, by, Sage, by, GTV, bye. Roadkill everywhere.

swintec
Premium,VIP
join:2003-12-19
Alfred, ME
kudos:4
Reviews:
·RapidVPS
·Sprint Mobile Br..
·VoicePulse
·Time Warner Cable

2 recommendations

Geesh...

At this rate, the modem rental will cost more than a cable box rental.

It is almost like they WANT people to own their own modem.
--
Usenet Block Accounts | Unlimited Accounts
Joe12345678

join:2003-07-22
Des Plaines, IL

1 recommendation

Re: Geesh...

and with phone some cable co's make it very hard to own one.
Xsk8er

join:2001-01-02
Columbus, OH
Reviews:
·AT&T U-Verse
·Insight Communic..

Re: Geesh...

said by Joe12345678:

and with phone some cable co's make it very hard to own one.

If you only use the phone modem for "phone service" (not Internet) your not charged a modem rental fee.. The fee is only charged when HSI is "active" on the phone modem.

So if you purchase your own cable modem and hook up a splitter (one coax to the phone modem for telephone and another coax cable to the purchased HSI modem for internet) then you can also avoid the fee.
elefante72

join:2010-12-03
East Amherst, NY
Reviews:
·Verizon FiOS
·voip.ms
Go take a look at the Comcast forums littered w/ people who Comcast just starts charging modem rental fee and then making people prove they own the equipment. Sorta like France, guilty until proven innocent.

They don't want people to own their own modems. They want them to pay more $$$ and a modem fee is pure profit.

They will become more aggressive in owning your own modem and make it more difficult to own one. The firmware shenanigans, threaten to charge for a truck roll, etc. This is what I call street level thuggery.

Go take a look at how they are hiring 1000 "retainment specialists" that they picked up from the credit default call centers. Bullies, and sadly many people can be bullied.

syslock
Premium
join:2007-02-03
La La Land
Reviews:
·Comcast

1 recommendation

Re: Geesh...

said by elefante72:

Go take a look at the Comcast forums littered w/ people who Comcast just starts charging modem rental fee and then making people prove they own the equipment. Sorta like France, guilty until proven innocent.

Comcast problem is the idiots that do data moves in their Oracle database.
When they merge corps together, they give everyone with HSI the same rate codes and price. Never checking the record to see if the record has a comcast modem or end users modem. Nope you get what your given at the time of the data merge. Not all the CSR's have access to boxfile inventory, so they can't tell what the modem really was after the move. Its a real cluster mess and managers have been told time and time again.... Do they ever listen? No. The customers end up having to prove they actually purchased the modem. All thanks to sloppy handling of their back end customer data.
flycuban

join:2005-04-25
Homestead, FL

2 recommendations

Everything keeps going up

Seems that everything keeps going up because they can. Wages, and salaries haven't gone up much in the last few years. All of these companies keep raising rates year after year, on the notion that the cost of doing business is completely ridiculous! Since most companies can't add new subs due to market saturatation, lets raise rates on the the current bastards....... So sick of this......Talk about money being the root of all evil....
patt2k

join:2009-01-16
Reviews:
·Verizon FiOS

good guy patt

So far I helped 3 people and got them their own modems all different prices. Sb6141 for 71.99 89.99 87.99.

Soon 4th person and all 3 of them got a promotions because of fios in the area feels good to help those who dont use their net so much.

15/1 For 34.99 few yesr customer
30/5 For 51.95 old price 64.95 for Turbo.

antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4

Re: good guy patt

From where? Local retail stores?
patt2k

join:2009-01-16
Reviews:
·Verizon FiOS

Re: good guy patt

said by antdude:

From where? Local retail stores?

Over the phone
ke4pym
Premium
join:2004-07-24
Charlotte, NC

Next up: Modem Connectivity Fee

For all of us suckers buying our own modems: $4.99/mo connection service fee.

I can feel it now.

myosh

join:2001-05-03
Cupertino, CA

1 recommendation

Re: Next up: Modem Connectivity Fee

Shhhh!!!!! Don't give them any ideas!!!!!!
whoyourdaddy

join:2013-02-20
Honey Brook, PA

1 edit

make them prove

make the cable co prove that they own the modem, don't they keep a log on what they own

antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4

Re: make them prove

Um, they have our leased cable modems shown in our TWC accounts as proofs.
tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS

get the ball rolling

start up a petition, and political action (as in vote out incumbent politicians protecting the status quo) to get another carrier to overlap time warner's geographies!
let's see how they do when a new company takes away their customers. since at&t and Verizon don't seem to care too much, in fact they WANT the price of cable companies to rise to JUSTIFY their own price hikes. this is better known as price collusion.
whoyourdaddy

join:2013-02-20
Honey Brook, PA

1 recommendation

CEO

the CEO is laughing now to the bank. more money in his pocket and a new car maybe a new house with a hot tub
Mr Matt

join:2008-01-29
Eustis, FL
kudos:1
Reviews:
·CenturyLink
·Comcast
·Embarq Now Centu..

Whatever happened to free modems?

Back in the early days of broadband deployment Best Buy and Circuit City offered free modems if you sign up for service through them. Where did those offers go.

When I signed up for broadband with Adelphia in 2001 they supplied a SB4100 as part of the service. In July of 2002 Adelphia announced they would begin charging $5.00 per month to rent the modem. I purchased a SB4200 modem to avoid the rental fee. What I really resented was that new broadband subscribers were offered free or almost free modems by various broadband service providers. The only thing I received as a loyal Adelphia subscriber was price increases, no free modem.

The only time I was able to score a free modem was when I moved to Central Florida in 2006. I left an Adelphia service area and signed up with Comcast which provided service locally. I obtained my free modem through a Circuit City promotion.

Some ISP's are asking customers to replace their DOCSIS2 Modems with DOCSIS3 Modems. ISP's should be giving subscribers financial incentives to purchase or upgrade their modems. But monopolies need not give customers a financial incentive just more below line crap fee increases.

antdude
A Ninja Ant
Premium,VIP
join:2001-03-25
United State
kudos:4

Re: Whatever happened to free modems?

I still remember when Adelphia dropped cable modem fees.